utilita.co.uk

Welcome to the Community

Get useful advice, and answers to the questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join us and stay in the know!

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  • 78
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  • 1,431
    total posts

    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      35 Threads 244 Posts 13 Online viewers
      Last Post: Introduce yourself! by
      Rebecca
      Posts: 244 / Threads: 35 / Online viewers: 13

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      235 Threads 773 Posts 69 Online viewers
      Last Post: Saver Rate doesnot kick in by
      kkamaleshkar
      Posts: 773 / Threads: 235 / Online viewers: 69

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      71 Threads 273 Posts 7 Online viewers
      Last Post: It's International Nurses Day by
      Rebecca
      Posts: 273 / Threads: 71 / Online viewers: 7

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      16 Threads 27 Posts 3 Online viewers
      Last Post: Stand up for International... by
      Rebecca
      Posts: 27 / Threads: 16 / Online viewers: 3

    5. Energy Efficiency

      All the top tips on how to save energy at home.
      23 Threads 45 Posts 2 Online viewers
      Last Post: Meter Reading Day: Reminder by
      Rebecca
      Posts: 45 / Threads: 23 / Online viewers: 2

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      11 Threads 11 Posts 2 Online viewers
      Last Post: Spotlight: Little Mix 👯‍♀️ by
      Rebecca
      Posts: 11 / Threads: 11 / Online viewers: 2
    • Saver Rate doesnot kick in
      Update : The engineer installed the smart meter and took the faulty meter with him. The smart meter is not getting signals as it is in basement and I... see more
      by kkamaleshkar
      • 3 Hours Ago
      • 2
        replies
      • 0
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      • 3394
        views
    • Introduce yourself!
      Betsie Oh wow - it sounds like you have had such an interesting life! Where is your favorite placed you've lived? I have been to both Glasgow and... see more
      by Rebecca
      • 3 Hours Ago
      • 152
        replies
      • 0
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      • 126822
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    • Telephone top up
      Hi Tezza99 The smart meter is the one with the red and blue buttons and keypad, what you refer to is the IHD. The top ups are designed to go on... see more
      by Cat
      • 4 Hours Ago
      • 3
        replies
      • 0
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      • 246
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    • Telephone top up
      Thanks, we don’t have a smart meter, would that mean that would have had to enter the code into the meter that was text to me? I understand the... see more
      by Tezza99
      • 12 Hours Ago
      • 3
        replies
      • 0
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      • 246
        views
    • new geo IHD not connecting
      Hi treborsoul This is a simple fix that will require a call to customer services. They can be contacted on 0330 333 7442 Monday to Friday 8am -... see more
      by Cat
      • 12 Hours Ago
      • 1
        replies
      • 0
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      • 177
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    • Telephone top up
      Hi Tezza99, The smart meters are designed to upload top ups automatically within a few minutes and up to 30 min maximum for the gas, however there... see more
      by Cat
      • 12 Hours Ago
      • 3
        replies
      • 1
        thumbs up
      • 246
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    • Telephone top up
      Hi, what happens if I don’t put the code that is texted to me after I’ve done a telephone top up into the meter? Is it credited back to your account? see more
      by Tezza99
      • 1 Day Ago
      • 3
        replies
      • 0
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      • 246
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    • new geo IHD not connecting
      Hi people, Yes i've tried placing it closer, turning it off for a while, talking softly and stroking it , but our new geo IHD will not connect to the... see more
      by treborsoul
      • 1 Day Ago
      • 1
        replies
      • 1
        thumbs up
      • 177
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    • Members Only Exciting Opportunity
      ​​​​​​​ We have an exclusive, ‘Community Member only’ opportunity to get involved and test a BRAND NEW Utilita product that we are bringing to the... see more
      by Rebecca
      • 1 Day Ago
      • 0
        replies
      • 0
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      • 235
        views
    • Forgotten password
      Hi seanpalmer69, I have sent you a private message to assist with resetting your password. We do have other ways to top up such as at a Paypoint... see more
      by Cat
      • 3 Days Ago
      • 3
        replies
      • 0
        thumbs up
      • 1393
        views
    • Forgotten password
      Thanks cat I've done that and guess what nothing there and I need to top up but I can't because I can't use the app and don't have any cards 🤬🤬🤬 see more
      by seanpalmer69
      • 3 Days Ago
      • 3
        replies
      • 0
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      • 1393
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    • Forgotten password
      Hi seanpalmer69 Please check your junk/spam as the password reset emails do sometimes go to this inbox if the email address is not recognised by... see more
      by Cat
      • 3 Days Ago
      • 3
        replies
      • 0
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      • 1393
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    • Forgotten password
      How can I reset my password, I've been waiting for 2 days for an email to reset my password and still haven't received one and I can't use the app... see more
      by seanpalmer69
      • 4 Days Ago
      • 3
        replies
      • 0
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      • 1393
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    • Introduce yourself!
      Rebecca thank you I am from Glasgow but live in livingston now my husband was in the army for 22yrs so we travelled a lot we have 4 children born in... see more
      by Betsie
      • 5 Days Ago
      • 152
        replies
      • 1
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      • 126822
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    • Switching Off
      👀👀👀 sounds very interesting, I’m looking forward to it 😃 see more
      by Michael86
      • 6 Days Ago
      • 4
        replies
      • 1
        thumbs up
      • 3784
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    • Switching Off
      Thank you 😊 It’s my pleasure offering money saving tips to our community that also helps our environment 💚 see more
      by Michael86
      • 6 Days Ago
      • 4
        replies
      • 1
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      • 3784
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    • How to: Connect your SMETS1 Smart Meter to your In Home Display
      DJSteve Sorry to hear this! Can you pop me a private message with your full address and customer reference number and I can get a member of our... see more
      by Rebecca
      • 6 Days Ago
      • 4
        replies
      • 0
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      • 7129
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    • Help needed
      Abim Oh no - sorry to hear this. Can I confirm whether or not you are still facing these issues? Thanks, ​​​​​​​Rebecca - your Community Manager see more
      by Rebecca
      • 6 Days Ago
      • 1
        replies
      • 0
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      • 1699
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    • Help
      @Fedupcustomer9377 Hello there, yes I can confirm every single person on this community is real and genuine. Sorry to hear you have had problems.... see more
      by Rebecca
      • 6 Days Ago
      • 1
        replies
      • 0
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      • 1569
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    • Pricing going up
      Jobie An absolute pleasure - apologies for my late reply, I have been on holiday 😀 Hope you are well? see more
      by Rebecca
      • 6 Days Ago
      • 5
        replies
      • 0
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      • 9384
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    • Introduce yourself!
      Helllllooooo @kkamaleshkar 😀 Soooo nice to e-meet you! Welcome to Utilita and welcome to the Utilita Community! We would love to hear a but... see more
      by Rebecca
      • 6 Days Ago
      • 152
        replies
      • 0
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      • 126822
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    • Introduce yourself!
      A very very warm welcome to you, Betsie - let me start by saying what a lovely name you have! I really like it. It's so nice to hear you have come... see more
      by Rebecca
      • 6 Days Ago
      • 152
        replies
      • 0
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      • 126822
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    • Switching Off
      WOWWWWW thank you so much for taking the time to write this Michael86 - you are providing SUCH great content. This is so helpful and also really... see more
      by Rebecca
      • 6 Days Ago
      • 4
        replies
      • 2
        thumbs up
      • 3784
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    • It's International Nurses Day
      🧡💙 Thank you NHS and to our hard working nurses!!! see more
      by Rebecca
      • 1 Week Ago
      • 1
        replies
      • 0
        thumbs up
      • 1997
        views
    • It's International Nurses Day
      ​​​​​​​ Let us just take a moment to thank all the nurses in our NHS and across the world. We thank you for your efforts everyday but also the... see more
      by Cat
      • 1 Week Ago
      • 1
        replies
      • 1
        thumbs up
      • 1997
        views
    • Bad live chat
      Deanthank you for replying Dean, I got through to live chat again and I need an engineer to come out hopefully to sort it out or replace my meter... see more
      by Betsie
      • 1 Week Ago
      • 2
        replies
      • 0
        thumbs up
      • 3035
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    • Switching Off
      Hi Michael86, This is an amazing piece of advice especially now with the energy crisis and cost of living, Thank you for providing everyone with... see more
      by Dean
      • 1 Week Ago
      • 4
        replies
      • 2
        thumbs up
      • 3784
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    • Bad live chat
      Hi Betsie, I m sorry to hear you have had trouble with our Live Chat I have just replied to your other thread, and left our customer service number... see more
      by Dean
      • 1 Week Ago
      • 2
        replies
      • 0
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      • 3035
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    • In housereader
      Hi Betsie, ​​​​​​​Utilitas customer service team does have a fix for this and will be able to help you get this connected, you will need to speak... see more
      by Dean
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 2108
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    • Home Screen not connecting
      Hi I connected to the my home broadband and all it says it connecting all the time. I finally got through on the phone and have to wait two weeks for... see more
      by Clare1992
      • 1 Week Ago
      • 3
        replies
      • 0
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      • 4422
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