- Older Activity
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Update : The engineer installed the smart meter and took the faulty meter with him. The smart meter is not getting signals as it is in basement and I... see more
- 3 Hours Ago
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Betsie Oh wow - it sounds like you have had such an interesting life! Where is your favorite placed you've lived? I have been to both Glasgow and... see more
- 3 Hours Ago
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Hi Tezza99 The smart meter is the one with the red and blue buttons and keypad, what you refer to is the IHD. The top ups are designed to go on... see more
- 4 Hours Ago
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Thanks, we don’t have a smart meter, would that mean that would have had to enter the code into the meter that was text to me? I understand the... see more
- 12 Hours Ago
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Hi treborsoul This is a simple fix that will require a call to customer services. They can be contacted on 0330 333 7442 Monday to Friday 8am -... see more
- 12 Hours Ago
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Hi Tezza99, The smart meters are designed to upload top ups automatically within a few minutes and up to 30 min maximum for the gas, however there... see more
- 12 Hours Ago
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Hi, what happens if I don’t put the code that is texted to me after I’ve done a telephone top up into the meter? Is it credited back to your account? see more
- 1 Day Ago
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Hi people, Yes i've tried placing it closer, turning it off for a while, talking softly and stroking it , but our new geo IHD will not connect to the... see more
- 1 Day Ago
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We have an exclusive, ‘Community Member only’ opportunity to get involved and test a BRAND NEW Utilita product that we are bringing to the... see more
- 1 Day Ago
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Hi seanpalmer69, I have sent you a private message to assist with resetting your password. We do have other ways to top up such as at a Paypoint... see more
- 3 Days Ago
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Thanks cat I've done that and guess what nothing there and I need to top up but I can't because I can't use the app and don't have any cards 🤬🤬🤬 see more
- 3 Days Ago
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Hi seanpalmer69 Please check your junk/spam as the password reset emails do sometimes go to this inbox if the email address is not recognised by... see more
- 3 Days Ago
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How can I reset my password, I've been waiting for 2 days for an email to reset my password and still haven't received one and I can't use the app... see more
- 4 Days Ago
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Rebecca thank you I am from Glasgow but live in livingston now my husband was in the army for 22yrs so we travelled a lot we have 4 children born in... see more
- 5 Days Ago
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👀👀👀 sounds very interesting, I’m looking forward to it 😃 see more
- 6 Days Ago
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Thank you 😊 It’s my pleasure offering money saving tips to our community that also helps our environment 💚 see more
- 6 Days Ago
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DJSteve Sorry to hear this! Can you pop me a private message with your full address and customer reference number and I can get a member of our... see more
- 6 Days Ago
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Abim Oh no - sorry to hear this. Can I confirm whether or not you are still facing these issues? Thanks, Rebecca - your Community Manager see more
- 6 Days Ago
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Jobie An absolute pleasure - apologies for my late reply, I have been on holiday 😀 Hope you are well? see more
- 6 Days Ago
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Helllllooooo @kkamaleshkar 😀 Soooo nice to e-meet you! Welcome to Utilita and welcome to the Utilita Community! We would love to hear a but... see more
- 6 Days Ago
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A very very warm welcome to you, Betsie - let me start by saying what a lovely name you have! I really like it. It's so nice to hear you have come... see more
- 6 Days Ago
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WOWWWWW thank you so much for taking the time to write this Michael86 - you are providing SUCH great content. This is so helpful and also really... see more
- 6 Days Ago
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🧡💙 Thank you NHS and to our hard working nurses!!! see more
- 1 Week Ago
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Let us just take a moment to thank all the nurses in our NHS and across the world. We thank you for your efforts everyday but also the... see more
- 1 Week Ago
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Deanthank you for replying Dean, I got through to live chat again and I need an engineer to come out hopefully to sort it out or replace my meter... see more
- 1 Week Ago
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Hi Michael86, This is an amazing piece of advice especially now with the energy crisis and cost of living, Thank you for providing everyone with... see more
- 1 Week Ago
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Hi Betsie, I m sorry to hear you have had trouble with our Live Chat I have just replied to your other thread, and left our customer service number... see more
- 1 Week Ago
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Hi Betsie, Utilitas customer service team does have a fix for this and will be able to help you get this connected, you will need to speak... see more
- 1 Week Ago
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Hi I connected to the my home broadband and all it says it connecting all the time. I finally got through on the phone and have to wait two weeks for... see more
- 1 Week Ago
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