Welcome to the Community

Get useful advice, and answers to the questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join us and stay in the know!

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  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    35 Threads 244 Posts 13 Online viewers
    Last Post: Introduce yourself! by
    Posts: 244 / Threads: 35 / Online viewers: 13
  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    235 Threads 773 Posts 69 Online viewers
    Last Post: Saver Rate doesnot kick in by
    Posts: 773 / Threads: 235 / Online viewers: 69
  3. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    71 Threads 273 Posts 7 Online viewers
    Last Post: It's International Nurses Day by
    Posts: 273 / Threads: 71 / Online viewers: 7
  4. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    16 Threads 27 Posts 3 Online viewers
    Last Post: Stand up for International... by
    Posts: 27 / Threads: 16 / Online viewers: 3
  5. Energy Efficiency

    All the top tips on how to save energy at home.
    23 Threads 45 Posts 2 Online viewers
    Last Post: Meter Reading Day: Reminder by
    Posts: 45 / Threads: 23 / Online viewers: 2
  6. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    11 Threads 11 Posts 2 Online viewers
    Last Post: Spotlight: Little Mix 👯‍♀️ by
    Posts: 11 / Threads: 11 / Online viewers: 2
  • Saver Rate doesnot kick in
    Update : The engineer installed the smart meter and took the faulty meter with him. The smart meter is not getting signals as it is in basement and I... see more
  • Introduce yourself!
    Betsie Oh wow - it sounds like you have had such an interesting life! Where is your favorite placed you've lived? I have been to both Glasgow and... see more
  • Telephone top up
    Hi Tezza99 The smart meter is the one with the red and blue buttons and keypad, what you refer to is the IHD. The top ups are designed to go on... see more
  • Telephone top up
    Thanks, we don’t have a smart meter, would that mean that would have had to enter the code into the meter that was text to me? I understand the... see more
  • new geo IHD not connecting
    Hi treborsoul This is a simple fix that will require a call to customer services. They can be contacted on 0330 333 7442 Monday to Friday 8am -... see more
  • Telephone top up
    Hi Tezza99, The smart meters are designed to upload top ups automatically within a few minutes and up to 30 min maximum for the gas, however there... see more
  • Telephone top up
    Hi, what happens if I don’t put the code that is texted to me after I’ve done a telephone top up into the meter? Is it credited back to your account? see more
  • new geo IHD not connecting
    Hi people, Yes i've tried placing it closer, turning it off for a while, talking softly and stroking it , but our new geo IHD will not connect to the... see more
  • Members Only Exciting Opportunity
    ​​​​​​​ We have an exclusive, ‘Community Member only’ opportunity to get involved and test a BRAND NEW Utilita product that we are bringing to the... see more
  • Forgotten password
    Hi seanpalmer69, I have sent you a private message to assist with resetting your password. We do have other ways to top up such as at a Paypoint... see more
  • Forgotten password
    Thanks cat I've done that and guess what nothing there and I need to top up but I can't because I can't use the app and don't have any cards 🤬🤬🤬 see more
  • Forgotten password
    Hi seanpalmer69 Please check your junk/spam as the password reset emails do sometimes go to this inbox if the email address is not recognised by... see more
  • Forgotten password
    How can I reset my password, I've been waiting for 2 days for an email to reset my password and still haven't received one and I can't use the app... see more
  • Introduce yourself!
    Rebecca thank you I am from Glasgow but live in livingston now my husband was in the army for 22yrs so we travelled a lot we have 4 children born in... see more
  • Switching Off
    👀👀👀 sounds very interesting, I’m looking forward to it 😃 see more
  • Switching Off
    Thank you 😊 It’s my pleasure offering money saving tips to our community that also helps our environment 💚 see more
  • How to: Connect your SMETS1 Smart Meter to your In Home Display
    DJSteve Sorry to hear this! Can you pop me a private message with your full address and customer reference number and I can get a member of our... see more
  • Help needed
    Abim Oh no - sorry to hear this. Can I confirm whether or not you are still facing these issues? Thanks, ​​​​​​​Rebecca - your Community Manager see more
  • Help
    @Fedupcustomer9377 Hello there, yes I can confirm every single person on this community is real and genuine. Sorry to hear you have had problems.... see more
  • Pricing going up
    Jobie An absolute pleasure - apologies for my late reply, I have been on holiday 😀 Hope you are well? see more
  • Introduce yourself!
    Helllllooooo @kkamaleshkar 😀 Soooo nice to e-meet you! Welcome to Utilita and welcome to the Utilita Community! We would love to hear a but... see more
  • Introduce yourself!
    A very very warm welcome to you, Betsie - let me start by saying what a lovely name you have! I really like it. It's so nice to hear you have come... see more
  • Switching Off
    WOWWWWW thank you so much for taking the time to write this Michael86 - you are providing SUCH great content. This is so helpful and also really... see more
  • It's International Nurses Day
    🧡💙 Thank you NHS and to our hard working nurses!!! see more
  • It's International Nurses Day
    ​​​​​​​ Let us just take a moment to thank all the nurses in our NHS and across the world. We thank you for your efforts everyday but also the... see more
  • Bad live chat
    Deanthank you for replying Dean, I got through to live chat again and I need an engineer to come out hopefully to sort it out or replace my meter... see more
  • Switching Off
    Hi Michael86, This is an amazing piece of advice especially now with the energy crisis and cost of living, Thank you for providing everyone with... see more
  • Bad live chat
    Hi Betsie, I m sorry to hear you have had trouble with our Live Chat I have just replied to your other thread, and left our customer service number... see more
  • In housereader
    Hi Betsie, ​​​​​​​Utilitas customer service team does have a fix for this and will be able to help you get this connected, you will need to speak... see more
  • Home Screen not connecting
    Hi I connected to the my home broadband and all it says it connecting all the time. I finally got through on the phone and have to wait two weeks for... see more
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