utilita.co.uk

Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    users online
  • 5,192
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    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      40 Threads 427 Posts 12 Online viewers
      Last Post: upcoming installation of... by
      Dean
      Posts: 427 / Threads: 40 / Online viewers: 12

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,423 Threads 4,133 Posts 223 Online viewers
      Last Post: I am a new tenant and confused by
      rangerred
      Posts: 4,133 / Threads: 1,423 / Online viewers: 223

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      88 Threads 298 Posts 267 Online viewers
      Last Post: What are you listening To ? by
      Trikky2
      Posts: 298 / Threads: 88 / Online viewers: 267

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 50 Posts 2 Online viewers
      Last Post: Does anyone win the... by
      avebav
      Posts: 50 / Threads: 24 / Online viewers: 2

    5. Become a Bill Buster!

      All the top tips on how to save energy at home.
      50 Threads 99 Posts 3 Online viewers
      Last Post: The last Power Payback by
      Rebecca
      Posts: 99 / Threads: 50 / Online viewers: 3

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      17 Threads 25 Posts 2 Online viewers
      Last Post: Broken smart hub by
      Dean
      Posts: 25 / Threads: 17 / Online viewers: 2
    • I am a new tenant and confused
      @Maria1979k Hi, thank you for your response. Utilita app is confusing. Sometimes it shows negative balance, then later all of my top ups will be... see more
      by rangerred
      • 32 Minutes Ago
      • 2
        replies
      • 0
        thumbs up
      • 20
        views
    • Meter
      Nope nothing keep waiting to get thru for 1.5-2 hours every time see more
      by Lewislay
      • 38 Minutes Ago
      • 6
        replies
      • 0
        thumbs up
      • 12863
        views
    • Meter
      @Lewislay how did you get on? I'll sorted? see more
      by Maria1979k
      • 39 Minutes Ago
      • 6
        replies
      • 0
        thumbs up
      • 12863
        views
    • I am a new tenant and confused
      @rangerredcheck that the previous tenant did not leave debt on the meter. You need to call the customer service tram. Or call the free phone number... see more
      by Maria1979k
      • 41 Minutes Ago
      • 2
        replies
      • 0
        thumbs up
      • 20
        views
    • Gas display not showing correctly
      Hi me again! Top ups are not registering after payments. My in house display just for gas seems to lose connection. I topped up yesterday but the... see more
      by Dizib
      • 1 Hour Ago
      • 4
        replies
      • 0
        thumbs up
      • 3683
        views
    • I am a new tenant and confused
      Hi, I am a new tenant and first time also to rent with bills not included in the rent. My Utilita energy and gas are both pay as you... see more
      by rangerred
      • 2 Hours Ago
      • 2
        replies
      • 0
        thumbs up
      • 20
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    • Smart meter
      @Deanand spoke to customer services again. My god, what poorly trained people you have working there. Really bad. I won't be switching to you lot.... see more
      by Catchmydrift
      • 3 Hours Ago
      • 3
        replies
      • 0
        thumbs up
      • 75
        views
    • Smart meter
      @Dean thanks, I tried over the phone but gave up after spending over 1/2 hr on hold after a bordering on rude Scottish man just placed me on hold... see more
      by Catchmydrift
      • 7 Hours Ago
      • 3
        replies
      • 0
        thumbs up
      • 75
        views
    • Smart meter
      Hi @Catchmydrift, Thank you for your question this depends on the type of SMETS 2 Meter you currently have we are able to take on the majority of... see more
      by Dean
      • 7 Hours Ago
      • 3
        replies
      • 0
        thumbs up
      • 75
        views
    • Smart meter
      Hi, are you still not able to switch customers with smet2 meters? see more
      by Catchmydrift
      • 8 Hours Ago
      • 3
        replies
      • 0
        thumbs up
      • 75
        views
    • upcoming installation of meters
      Hi @Graylpool If you have already arranged an install you would have had an SMS confirmation of the date they were installed if you have not yet... see more
      by Dean
      • 9 Hours Ago
      • 1
        replies
      • 0
        thumbs up
      • 74
        views
    • upcoming installation of meters
      is there a way i can find out when my meters are being installed see more
      by Graylpool
      • 1 Day Ago
      • 1
        replies
      • 0
        thumbs up
      • 74
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    • Unsuccessful top up
      @WilliamB Hi William , thank you. I've not had a code sent as they said that was unsuccessful too unfortunately. Due to their system timing out... see more
      by Allyson
      • 3 Days Ago
      • 5
        replies
      • 0
        thumbs up
      • 287
        views
    • Unsuccessful top up
      Hi @Allyson, Have you tried checking if the the payment is showing in the payment history section of the app? If it is there it should have a 20... see more
      by WilliamB
      • 3 Days Ago
      • 5
        replies
      • 2
        thumbs up
      • 287
        views
    • Introduce yourself!
      @Rebecca hi yes I called and let them know that I'm the new tenant and the account is is my name etc but I didn't know about the solar panels until... see more
      by Maria1979k
      • 3 Days Ago
      • 303
        replies
      • 1
        thumbs up
      • 1366402
        views
    • Honeywell T3 thermostat
      @Maria1979k Perfect! Were they helpful? see more
      by Rebecca
      • 3 Days Ago
      • 5
        replies
      • 0
        thumbs up
      • 317
        views
    • Unsuccessful top up
      @WilliamB hello , thank you for your reply . I made the payment through the app on my phone . see more
      by Allyson
      • 3 Days Ago
      • 5
        replies
      • 0
        thumbs up
      • 287
        views
    • Unsuccessful top up
      @WilliamB hello , thank you for your reply . I made the payment through the app on my phone . see more
      by Allyson
      • 3 Days Ago
      • 5
        replies
      • 0
        thumbs up
      • 287
        views
    • Honeywell T3 thermostat
      @Rebecca yes I have called them this morning. Thank you 😊 see more
      by Maria1979k
      • 3 Days Ago
      • 5
        replies
      • 1
        thumbs up
      • 317
        views
    • Utilita Power Payback 2024 – 2025
      @stj2006 Hi there! I have just touched base with Pete and due to the complexity of the comms/tariff figures, he is still investigating this with... see more
      by Rebecca
      • 3 Days Ago
      • 17
        replies
      • 0
        thumbs up
      • 22120
        views
    • Honeywell T3 thermostat
      @Maria1979k Thanks for confirming. As your energy supplier, it would be very difficult for us to understand a heating system that is not... see more
      by Rebecca
      • 3 Days Ago
      • 5
        replies
      • 0
        thumbs up
      • 317
        views
    • Unsuccessful top up
      Hi @Allyson, Thanks for your post. Can I ask, did you make this top up on the app or online? Thanks, ​​​​​​​William see more
      by WilliamB
      • 3 Days Ago
      • 5
        replies
      • 0
        thumbs up
      • 287
        views
    • Utilita Power Payback 2024 – 2025
      Hi, Rebecca I gave pete spreadsheet of my Kwh Charged. I confimed the kWh prices and used the amount of kWh used for the months since signing up.... see more
      by stj2006
      • 3 Days Ago
      • 17
        replies
      • 1
        thumbs up
      • 22120
        views
    • Unsuccessful top up
      Hi , I topped up my electric on Wednesday 12th Feb and after this I received an email saying the top up was unsuccessful. My balance was pending in... see more
      by Allyson
      • 4 Days Ago
      • 5
        replies
      • 0
        thumbs up
      • 287
        views
    • Honeywell T3 thermostat
      @Rebecca I'm renting. see more
      by Maria1979k
      • 4 Days Ago
      • 5
        replies
      • 0
        thumbs up
      • 317
        views
    • Introduce yourself!
      @Maria1979k Welcome to the community! I am pleased to hear you are having a good experience so far. In regards to letting Utilita know you have... see more
      by Rebecca
      • 4 Days Ago
      • 303
        replies
      • 0
        thumbs up
      • 1366402
        views
    • Meter
      @Lewislay Hi Lewis, to change your meter mode you do indeed need to speak to an advisor as they will need to do some data protection checks and go... see more
      by Rebecca
      • 4 Days Ago
      • 6
        replies
      • 0
        thumbs up
      • 12863
        views
    • Honeywell T3 thermostat
      @Maria1979k Hi Maria - do you mind me asking if you rent or have you purchased the property? see more
      by Rebecca
      • 4 Days Ago
      • 5
        replies
      • 0
        thumbs up
      • 317
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    • Are you eligible for the Warm Home Discount?
      @Rebecca I was previously with EDF in my old flat on old style pre payment meters. I got the voucher for the warm home discount but I never used it... see more
      by Maria1979k
      • 4 Days Ago
      • 2
        replies
      • 0
        thumbs up
      • 223976
        views
    • Honeywell T3 thermostat
      Does anyone know how to programme a Honeywell T3 thermostat? My flat is all electricity and I can't figure out how to get this thermostat thing to... see more
      by Maria1979k
      • 4 Days Ago
      • 5
        replies
      • 0
        thumbs up
      • 317
        views