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Last post: meter problem by
David78

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Last post: New-Utilita Help Centre by
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Find out all the latest news and what’s going on in your local Utilita Energy Hub.

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Last post: How do I get my son on this... by
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Older Activity
meter problem

both meter and in home display the app has no effect see more

by David78
- 6 Minutes Ago
- 2
  
  Replies
- 0
  
  Likes
- 16
  
  Views
New-Utilita Help Centre

Hi Everyone, We're thrilled to announce the launch of our brand-new help centre, designed with you in mind! 🎉 Our goal is to make it easier than... see more

by WilliamB
- 10 Minutes Ago
- 0
  
  Replies
- 0
  
  Likes
- 0
  
  Views
meter problem

Hi @David78, This has been an effect of the meter update, and we have noticed that this has affected customers. Can I ask if this is showing on... see more

by WilliamB
- 26 Minutes Ago
- 2
  
  Replies
- 0
  
  Likes
- 16
  
  Views
meter problem

hi I'm new to something like this but has anyone else noticed since the national meter update that everytime you top up it gets applied to the cost... see more

by David78
- 2 Hours Ago
- 2
  
  Replies
- 0
  
  Likes
- 16
  
  Views
Transfer credit not working.

Hi @RachArmatage, I'm sorry to hear you are having issues after the smart meter update. We have noticed that the app has been having some issues... see more

by WilliamB
- 1 Day Ago
- 1
  
  Replies
- 0
  
  Likes
- 229
  
  Views
Transfer credit not working.

I’ve tried to transfer credit from my gas meter but it’s saying I can’t because it hasn’t had an up to date meter reading. It’s been saying this... see more

by RachArmatage
- 1 Day Ago
- 1
  
  Replies
- 0
  
  Likes
- 229
  
  Views
Why does app tell me to connect my smart display to Wi-Fi. It IS connected to wifi.

Roger: it is annoying. But, as IT worker myself, these things can be very difficult to pinpoint. Consumer products are notoriously hard to... see more

by KM1967
- 1 Day Ago
- 5
  
  Replies
- 1
  
  Likes
- 3492
  
  Views
Why does app tell me to connect my smart display to Wi-Fi. It IS connected to wifi.

Hi @RogerGreenwood, In regards to the issues you have posted here, for more technical app issues like this, we would need to raise a ticket with... see more

by WilliamB
- 1 Day Ago
- 5
  
  Replies
- 1
  
  Likes
- 3492
  
  Views
Smart score Wifi and Balances

Hi @RogerGreenwood, I'm sorry to hear that you are having issues with the app. The app is having issues connecting to the IHD at the moment, and... see more

by WilliamB
- 1 Day Ago
- 1
  
  Replies
- 0
  
  Likes
- 639
  
  Views
Why ask for details

Hi @Kez19633, I'm sorry that the issues you posted before are still ongoing, I seen you were speaking to Pete about these. Unfortunately, Pete is... see more

by WilliamB
- 1 Day Ago
- 1
  
  Replies
- 0
  
  Likes
- 387
  
  Views
Why does app tell me to connect my smart display to Wi-Fi. It IS connected to wifi.

I have exactly the same problem and had a lengthy conversation with customer services who said it was normal and basically tough .. yet here you... see more

by RogerGreenwood
- 2 Days Ago
- 5
  
  Replies
- 0
  
  Likes
- 3492
  
  Views
Why ask for details

So why do you ask for more information and do nothing about it this committee site is as bad as the help line terrible service see more

by Kez19633
- 2 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 387
  
  Views
Smart score Wifi and Balances

Can anyone help me .. I don’t understand why my app will not give me a smart score or near realtime data.. My IHD always reads the same... see more

by RogerGreenwood
- 4 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 639
  
  Views
In home display

Hi @faye, I'm sorry to hear that your IHD has stopped working. As this is quite account specific, the best course of action is to give our... see more

by WilliamB
- 4 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 772
  
  Views
In home display

Hi when I join Utilita I never got a new in home display they said to carry on using my one from eon but now that one is not working how do I get a... see more

by faye
- 4 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 772
  
  Views
No Off Peak Power

Hi @HanJ1, Usually we would advise to have an electrician look at the supply first if the meter looks to be functioning on our side, and if some... see more

by WilliamB
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 1220
  
  Views
No Off Peak Power

Hello, We are experiencing issues with having no off peak power. We have checked the storage heaters and water immersion heater and still have no... see more

by HanJ1
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 1220
  
  Views
Urgent – Topped Up But No Electricity

Hi William, Appreciate your response. However, I have tried this, but the supply is still off. Danny. see more

by DannyUtiCustomer
- 1 Week Ago
- 2
  
  Replies
- 0
  
  Likes
- 1718
  
  Views
Urgent – Topped Up But No Electricity

Hi @DannyUtiCustomer, I'm sorry to hear that this has happened and that you are still off supply. The first thing I would advise is trying to... see more

by WilliamB
- 1 Week Ago
- 2
  
  Replies
- 0
  
  Likes
- 1718
  
  Views
Urgent – Topped Up But No Electricity

Hi Utilita, I’ve topped up my smart meter today after finding my card, but the electricity is still off. I keep getting bounced between... see more

by DannyUtiCustomer
- 1 Week Ago
- 2
  
  Replies
- 0
  
  Likes
- 1718
  
  Views
Why does app tell me to connect my smart display to Wi-Fi. It IS connected to wifi.

Hi @KM1967, Sorry for the late reply. You are right in saying that the IHD is connected correctly to the wi-fi, this means the app should be... see more

by WilliamB
- 1 Week Ago
- 5
  
  Replies
- 0
  
  Likes
- 3492
  
  Views
Why does app tell me to connect my smart display to Wi-Fi. It IS connected to wifi.

No one any idea? The smart control IS connected to wifi and cloud, but the app is always giving estimated readings and saying connect to... see more

by KM1967
- 1 Week Ago
- 5
  
  Replies
- 0
  
  Likes
- 3492
  
  Views
Smart Unit rate for First 2 kWh

Hi @JDH Thanks for your reply! If you DM me with some account information, I can get this passed over to the relevant team to investigate this... see more

by PeteC
- 1 Week Ago
- 7
  
  Replies
- 0
  
  Likes
- 127966
  
  Views
Smart Unit rate for First 2 kWh

@PeteC Thankyou for this. Who do I email to have a look at my bills. When I tried this last year I was assured my bills were correct but not sure... see more

by JDH
- 1 Week Ago
- 7
  
  Replies
- 0
  
  Likes
- 127966
  
  Views
Smart Unit rate for First 2 kWh

Hi @JDH Thanks for your updated post. I can confirm that if you have used 22kWh of gas over the last two days, the first two kWh of each days... see more

by PeteC
- 1 Week Ago
- 7
  
  Replies
- 0
  
  Likes
- 127966
  
  Views
Helpers

Hi @Kez19633 Thanks for your post! Our community is manned between 8:30am-4:30pm Monday - Friday. Outside of these hours, our Customer services... see more

by PeteC
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 1813
  
  Views
Ihd and app stopped working after update 8 weeks ago no help from utililta

Hi @Kez19633 Thanks for taking the time to get in touch. I'm sorry to hear that your In Home Display isn't working, and that it's taken some time... see more

by PeteC
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 2361
  
  Views
Smart Unit rate for First 2 kWh

Hi. Reposting this as still confusing. Adverts again now say first 2kwh each day is high tariff and rest of use then moves to low tariff for... see more

by JDH
- 1 Week Ago
- 7
  
  Replies
- 0
  
  Likes
- 127966
  
  Views
Helpers

So why don’t anyone try and help you when you ask about ihd and app not working think they are trying to cover up investigation into meter changes see more

by Kez19633
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 1813
  
  Views
App not working

Hi all had an update 8 weeks ago and ever since I’m app is not running properly and my ihd won’t connect to meter I have been complaining for 8 weeks... see more

by Kez19633
- 1 Week Ago
- 0
  
  Replies
- 0
  
  Likes
- 1824
  
  Views

Latest discussions

New-Utilita Help Centre

By WilliamB
11 Minutes Ago 0 Replies
meter problem

By David78
2 Hours Ago 2 Replies
Transfer credit not working.

By RachArmatage
1 Day Ago 1 Replies
Why ask for details

By Kez19633
2 Days Ago 1 Replies

Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem

Welcome to
the Community

Featured discussions

New to the Community

Help & Support

Off Topic

Utilita Giving

Become a Bill Buster!

Energy Hubs

Latest discussions

New-Utilita Help Centre

meter problem

Transfer credit not working.

Why ask for details

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Welcome to the Community

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Latest discussions

About

Customers

Contact

Welcome to
the Community