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  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    46 Threads 450 Posts 10 Online viewers
    Last post: Smart meter upgrade by
    Posts: 450 / Threads: 46 / Online viewers: 10
  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,504 Threads 4,361 Posts 179 Online viewers
    Last post: Can anyone help by
    Posts: 4,361 / Threads: 1,504 / Online viewers: 179
  3. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
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    Last post: Need help by
    Posts: 300 / Threads: 89 / Online viewers: 10
  4. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
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    Last post: The monthly prizes by
    Posts: 52 / Threads: 25 / Online viewers: 79
  5. Become a Bill Buster!

    All the top tips on how to save energy at home.
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    Last post: The last Power Payback by
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  6. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
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    Last post: How do I get my son on this... by
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  • Can anyone help
    Hi @dawnjohnstone75, I'm sorry to hear that you are having issues with the app. Sometimes the app systems have some trouble gathering data from... see more
  • Utilta app
    Hi @DennisEmmott Thanks for your message - due to the sensitive nature of your reply, I have removed your details from the previous post. I can... see more
  • Can anyone help
    Hi my Utilita app on my phone isn’t working it’s not been right for 3 weeks the credit on my electric meter is way out all the time (over) I... see more
  • Utilta app
    name-Dennis Emmott address-*********************** postcode-************** see more
  • Off peak power.
    Hi @Martinnoel, The off peak hours on economy 7 vary depending on what part of the UK you are staying in. I have added a link to another thread on... see more
  • Off peak power.
    What time does Utilata off peak power kick in at night And until what time in the morning?? see more
  • App and meter connection issue
    Hi @Andyd I'm sorry to hear that you're having some issues with the app connectivity - if you pop me a DM, with some account information and your... see more
  • App and meter connection issue
    Hi @Andyd I'm sorry to hear that you're having some issues with the app connectivity - if you pop me a DM, with some account information and your... see more
  • The monthly prizes
    Hi @twallis2006 Thanks for getting in touch! Our Utilita giveaway draws are all drawn randomly every month. We used to announce the winners,... see more
  • How do I get my son on this from eon
    Hi @Mum221! Thanks for getting in touch! It''s really straightforward to get your son to switch his supply to us - all he needs to do is visit... see more
  • No Supply.
    Hi @DannyUtiCustomer! Thanks for getting in touch. I'll definitely do my best to make sure that everything is working ok for you - if you could... see more
  • App and meter connection issue
    When is this issue with the app not connecting with the meters going to get sorted ? see more
  • The monthly prizes
    Iv been with these goes just over 10 years and iv never ever one anything even though iv entered all the competitions and put extra money on to get a... see more
  • No Supply.
    A Utilita engineer installed a smart meter at this property a few months ago. At the time of installation, the electricity was working — the boiler... see more
  • How do I get my son on this from eon
    How can I get my son onto this fro. Eon see more
  • Smart meter upgrade
    Hi @Akaroa Thanks for your message! We have been investigating the text messages yourself and others have been receiving, and can confirm that... see more
  • I can't power up
    Hi @ELAINE1972 Thanks for getting in touch! finan We can absolutely help with this for you! There are a few ways of being able to obtain some... see more
  • I can't power up
    I need help with power up as I got no money till Friday the 30th of June ​​​​​​​ see more
  • Smart meter upgrade
    Hi, so there is a Smart meter upgrade in process, I received 4 texts informing me of it. Then I get one that says there is a Potential safety concern... see more
  • Can't transfer credit
    Hi @Andyd, Yes, we should be able to transfer the funds on our systems at our side. If you give our customer services a call on 0330 333 7442, and... see more
  • Can't transfer credit
    Yes it was,isn't there a way of utilita taking money from my gas and putting on my elec from their end ? see more
  • Can't transfer credit
    Yes it was see more
  • Can't transfer credit
    Hi @Andyd, We are having some issues with the app systems bringing up balance and usage data from some meters just now. This is primarily down to... see more
  • Can't transfer credit
    I can't transfer credit from my gas because i can't get an accurate balance on from my meter see more
  • Feed up
    Hi @Karensmith, I'm glad to hear that you were able to get the issue sorted in the end. Thanks, ​​​​​​​William see more
  • May gas bill?
    Hi @Asema, This is quite unusual as bills should have generated by the 8th of each month at the very latest. I would advise giving our customer... see more
  • Feed up
    @WilliamB hi William thank you but I managed to get some help yesterday and the problem has been sorted ​​​​​​​ see more
  • Feed up
    Hi @Karensmith, I'm sorry to hear that this has not worked. If you send me a direct message, I will be happy to look into this further for you. ... see more
  • May gas bill?
    So I sent in my gas meter reading on 30th May, I normally get the bills between the 2nd and 5th of the month, but not had any bill on the app or... see more
  • Can't seem to top up
    @WilliamB I am just afraid my electric and gas going off see more