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Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      37 Threads 406 Posts 43 Online viewers
      Last Post: Introduce yourself! by
      Rebecca
      Posts: 406 / Threads: 37 / Online viewers: 43

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,321 Threads 3,755 Posts 353 Online viewers
      Last Post: August billing by
      Dean
      Posts: 3,755 / Threads: 1,321 / Online viewers: 353

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      88 Threads 298 Posts 73 Online viewers
      Last Post: Prize winners by
      Rebecca
      Posts: 298 / Threads: 88 / Online viewers: 73

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 46 Posts 54 Online viewers
      Last Post: Kenilworth Road open for... by
      Rebecca
      Posts: 46 / Threads: 24 / Online viewers: 54

    5. Become a Bill Buster!

      All the top tips on how to save energy at home.
      47 Threads 82 Posts 46 Online viewers
      Last Post: What Energy High 5 Actions do... by
      Rebecca
      Posts: 82 / Threads: 47 / Online viewers: 46

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      16 Threads 21 Posts 39 Online viewers
      Last Post: Hun not connecting to meters by
      Rebecca
      Posts: 21 / Threads: 16 / Online viewers: 39
    • August billing
      This sounds like you may need to speak to one of our agent on the phone as they will also need to check the account too look into this further,. ... see more
      by Dean
      • 4 Hours Ago
      • 3
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      • 0
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      • 6910
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    • August billing
      @Rebecca usually in app but it’s not in My Utilita either. Well overdue now. see more
      by MoW
      • 11 Hours Ago
      • 3
        replies
      • 0
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      • 6910
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    • Ihd connectiob
      @Jacci Had mine about 6 months and never connected see more
      by Dell681
      • 3 Days Ago
      • 4
        replies
      • 0
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      • 61186
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    • In Home Display
      @DerekIFox I have replied to you private mail 🤗 see more
      by Rebecca
      • 4 Days Ago
      • 1
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      • 4146
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    • No connection
      @Seanpalmer1969 I am so pleased 🤗 see more
      by Rebecca
      • 4 Days Ago
      • 3
        replies
      • 0
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      • 9031
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    • In Home Display
      My in home display has been showing "awaiting data" for about 4 days. Going to another screen I am informed that the Internet connection is OK. My... see more
      by DerekIFox
      • 4 Days Ago
      • 1
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      • 0
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      • 4146
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    • No connection
      @Rebecca, got it sorted thank you 🙏🏻❤️ see more
      by Seanpalmer1969
      • 5 Days Ago
      • 3
        replies
      • 1
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      • 9031
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    • Try to get Smart Meter fitted
      @Gosport69 Hi - I have replied to you private mails in regards to this matter 🤗 see more
      by Rebecca
      • 1 Week Ago
      • 1
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      • 0
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      • 6270
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    • No connection
      @Seanpalmer1969 Hi there! Have you tried resetting them? ​​​​​​​Rebecca see more
      by Rebecca
      • 1 Week Ago
      • 3
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      • 0
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      • 9031
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    • No connection
      Hi my hub has lost connection with my meters again and I can’t remember how to reconnect them can someone remind me how to do this please. Many thanks see more
      by Seanpalmer1969
      • 1 Week Ago
      • 3
        replies
      • 0
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      • 9031
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    • August billing
      @MoW - Morning! Ho0w do you usually receive them? Rebecca see more
      by Rebecca
      • 1 Week Ago
      • 3
        replies
      • 0
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      • 6910
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    • August billing
      I haven’t had my August bill yet. see more
      by MoW
      • 1 Week Ago
      • 3
        replies
      • 0
        thumbs up
      • 6910
        views
    • Try to get Smart Meter fitted
      The fitter phone to say he would arrived at my home in 5 min at 4pm. Appointment was 12 till 4pm. Got here by 4.10 got accesses to under the stares... see more
      by Gosport69
      • 1 Week Ago
      • 1
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      • 0
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      • 6270
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    • Ref
      @Ianpaz1975Hi Ian, do you know what the refund was for? ​​​​​​​Rebecca see more
      by Rebecca
      • 1 Week Ago
      • 1
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      • 0
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      • 20576
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    • Only Electric not Gas
      @Gosport69 Hi there, Utilita will know your supply starts on the 3rd as they will have the record in order to email you that date. SP should then... see more
      by Rebecca
      • 1 Week Ago
      • 1
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      • 0
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      • 12266
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    • Ref
      Refund due £44 how long does it take to go back in to bank see more
      by Ianpaz1975
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 20576
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    • Only Electric not Gas
      Just had E-Mail saying 'Great news! Your energy is now being supplied by Utilita. Your electricity switched to us on and your gas switched to us on .... see more
      by Gosport69
      • 1 Week Ago
      • 1
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      • 0
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      • 12266
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    • no valid mobile number.
      Went to the Gosport shop through the rain and they sort it thanks. Hope you had a good weekend. I mite not need to buy a mobility phone thank you and... see more
      by Gosport69
      • 2 Weeks Ago
      • 2
        replies
      • 0
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      • 18957
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    • Ihd connectiob
      Hi rebecca it was 16th august my meters were put in and they still have not connected to ihd see more
      by Jacci
      • 2 Weeks Ago
      • 4
        replies
      • 0
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      • 61186
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    • no valid mobile number.
      @Gosport69 Sorry to hear that! If you are now a lice customer, I can certainly get this escalated on your behalf. Can you pop me a private mail using... see more
      by Rebecca
      • 2 Weeks Ago
      • 2
        replies
      • 0
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      • 18957
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    • Emergency Credit
      @Juliag73 So pleased you managed to figure it out in the end. We are always here in the future, should you need any help again 😀 see more
      by Rebecca
      • 2 Weeks Ago
      • 1
        replies
      • 0
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      • 20152
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    • Emergency Credit
      It's OK I edited as I figured out my issue 🙃 see more
      by Juliag73
      • 2 Weeks Ago
      • 1
        replies
      • 0
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      • 20152
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    • no valid mobile number.
      I have a home phone only. To get a account with utilita you have to have a valid UK mobile number. I thought I had got round that problem as I am... see more
      by Gosport69
      • 2 Weeks Ago
      • 2
        replies
      • 0
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      • 18957
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    • Gas mater
      Here is a pic see more
      by GORDIE
      • 2 Weeks Ago
      • 3
        replies
      • 0
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      • 41501
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    • Gas mater
      Hi Rebecca it was 6th August this month and fitted new meter but the connection still will not work with the smart mater or app just says on the app... see more
      by GORDIE
      • 2 Weeks Ago
      • 3
        replies
      • 0
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      • 41501
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    • Gas mater
      @GORDIE Hi there! Can I ask when the last visit you had was and did you have a whole new gas meter put on the wall? If I can know when this was, that... see more
      by Rebecca
      • 2 Weeks Ago
      • 3
        replies
      • 0
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      • 41501
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    • Gas mater
      Hi there I have had a engineer out to sort my connection from my gas meter to smart meter and he changed the meter again the there one was only... see more
      by GORDIE
      • 2 Weeks Ago
      • 3
        replies
      • 0
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      • 41501
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    • What is the standing charge?
      It's all very confusing. I did an enquiry with the Energy Ombudsman and it is still not clear. It seems that published tariff, IHD cost display and... see more
      by johnhadland
      • 2 Weeks Ago
      • 2
        replies
      • 0
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      • 62914
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    • In home display
      @Jenka Sorry to hear that! So can I just confirm, you have an appointment booked in for the 4th of October - our teams always book the earliest... see more
      by Rebecca
      • 2 Weeks Ago
      • 3
        replies
      • 0
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      • 59105
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    • Time lag billing
      @George Hey there thanks for letting me know that extra information. That is really helpful. In that case, it sounds like something is definitely... see more
      by Rebecca
      • 2 Weeks Ago
      • 3
        replies
      • 0
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      • 44416
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