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This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.48 Threads 454 Posts 8 Online viewersLast post: meter problem byPosts: 454 / Threads: 48 / Online viewers: 8 -
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- Older Activity
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both meter and in home display the app has no effect see more
- 50 Minutes Ago
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Hi Everyone, We're thrilled to announce the launch of our brand-new help centre, designed with you in mind! 🎉 Our goal is to make it easier than... see more
- 54 Minutes Ago
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Hi @David78, This has been an effect of the meter update, and we have noticed that this has affected customers. Can I ask if this is showing on... see more
- 1 Hour Ago
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hi I'm new to something like this but has anyone else noticed since the national meter update that everytime you top up it gets applied to the cost... see more
- 2 Hours Ago
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Hi @RachArmatage, I'm sorry to hear you are having issues after the smart meter update. We have noticed that the app has been having some issues... see more
- 1 Day Ago
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1Replies
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233Views
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I’ve tried to transfer credit from my gas meter but it’s saying I can’t because it hasn’t had an up to date meter reading. It’s been saying this... see more
- 1 Day Ago
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1Replies
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233Views
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Roger: it is annoying. But, as IT worker myself, these things can be very difficult to pinpoint. Consumer products are notoriously hard to... see more
- 1 Day Ago
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5Replies
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1Likes
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3504Views
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Hi @RogerGreenwood, In regards to the issues you have posted here, for more technical app issues like this, we would need to raise a ticket with... see more
- 1 Day Ago
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5Replies
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1Likes
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3504Views
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Hi @RogerGreenwood, I'm sorry to hear that you are having issues with the app. The app is having issues connecting to the IHD at the moment, and... see more
- 1 Day Ago
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1Replies
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647Views
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Hi @Kez19633, I'm sorry that the issues you posted before are still ongoing, I seen you were speaking to Pete about these. Unfortunately, Pete is... see more
- 2 Days Ago
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1Replies
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0Likes
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392Views
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I have exactly the same problem and had a lengthy conversation with customer services who said it was normal and basically tough .. yet here you... see more
- 2 Days Ago
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5Replies
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3504Views
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So why do you ask for more information and do nothing about it this committee site is as bad as the help line terrible service see more
- 2 Days Ago
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1Replies
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0Likes
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392Views
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Can anyone help me .. I don’t understand why my app will not give me a smart score or near realtime data.. My IHD always reads the same... see more
- 4 Days Ago
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1Replies
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0Likes
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647Views
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Hi @faye, I'm sorry to hear that your IHD has stopped working. As this is quite account specific, the best course of action is to give our... see more
- 4 Days Ago
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1Replies
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0Likes
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783Views
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Hi when I join Utilita I never got a new in home display they said to carry on using my one from eon but now that one is not working how do I get a... see more
- 4 Days Ago
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1Replies
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783Views
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Hi @HanJ1, Usually we would advise to have an electrician look at the supply first if the meter looks to be functioning on our side, and if some... see more
- 1 Week Ago
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1Replies
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1225Views
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Hello, We are experiencing issues with having no off peak power. We have checked the storage heaters and water immersion heater and still have no... see more
- 1 Week Ago
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1Replies
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1225Views
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Hi William, Appreciate your response. However, I have tried this, but the supply is still off. Danny. see more
- 1 Week Ago
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2Replies
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1726Views
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Hi @DannyUtiCustomer, I'm sorry to hear that this has happened and that you are still off supply. The first thing I would advise is trying to... see more
- 1 Week Ago
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2Replies
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0Likes
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1726Views
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Hi Utilita, I’ve topped up my smart meter today after finding my card, but the electricity is still off. I keep getting bounced between... see more
- 1 Week Ago
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2Replies
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1726Views
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Hi @KM1967, Sorry for the late reply. You are right in saying that the IHD is connected correctly to the wi-fi, this means the app should be... see more
- 1 Week Ago
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5Replies
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0Likes
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3504Views
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No one any idea? The smart control IS connected to wifi and cloud, but the app is always giving estimated readings and saying connect to... see more
- 1 Week Ago
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5Replies
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3504Views
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Hi @JDH Thanks for your reply! If you DM me with some account information, I can get this passed over to the relevant team to investigate this... see more
- 1 Week Ago
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7Replies
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127989Views
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@PeteC Thankyou for this. Who do I email to have a look at my bills. When I tried this last year I was assured my bills were correct but not sure... see more
- 1 Week Ago
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7Replies
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127989Views
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Hi @JDH Thanks for your updated post. I can confirm that if you have used 22kWh of gas over the last two days, the first two kWh of each days... see more
- 1 Week Ago
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7Replies
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0Likes
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127989Views
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Hi @Kez19633 Thanks for taking the time to get in touch. I'm sorry to hear that your In Home Display isn't working, and that it's taken some time... see more
- 1 Week Ago
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1Replies
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0Likes
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2365Views
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Hi. Reposting this as still confusing. Adverts again now say first 2kwh each day is high tariff and rest of use then moves to low tariff for... see more
- 1 Week Ago
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7Replies
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0Likes
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127989Views
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Hi all had an update 8 weeks ago and ever since I’m app is not running properly and my ihd won’t connect to meter I have been complaining for 8 weeks... see more
- 1 Week Ago
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0Replies
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1828Views
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