utilita.co.uk

Welcome to
the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

40,223

members
1,572

Online
5,529

Posts

Featured discussions

New to Utilita?

Say hello to your Utilita Community, and introduce yourself.

Help and Support

Your most popular questions digested into super handy guides.

Become a Bill Buster

All the top tips on how to save energy at home.

Community
Latest activity

New to the Community

This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.

48 Threads 455 Posts 44 Online viewers
Last post: meter problem by
WilliamB

View Profile

View Forum Posts

View Articles
Posts: 455 / Threads: 48 / Online viewers: 44
Help & Support

Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!

1,525 Threads 4,414 Posts 251 Online viewers
Last post: Gas tariff by
Desmond

View Profile

View Forum Posts

View Articles
Posts: 4,414 / Threads: 1,525 / Online viewers: 251
Off Topic

The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.

89 Threads 300 Posts 200 Online viewers
Last post: Need help by
PeteC

View Profile

View Forum Posts

View Articles
Posts: 300 / Threads: 89 / Online viewers: 200
Utilita Giving

Everything on our Charity Partners and latest charity work and news!

25 Threads 52 Posts 79 Online viewers
Last post: The monthly prizes by
PeteC

View Profile

View Forum Posts

View Articles
Posts: 52 / Threads: 25 / Online viewers: 79
Become a Bill Buster!

All the top tips on how to save energy at home.

50 Threads 99 Posts 28 Online viewers
Last post: The last Power Payback by
Rebecca

View Profile

View Forum Posts

View Articles
Posts: 99 / Threads: 50 / Online viewers: 28
Energy Hubs

Find out all the latest news and what’s going on in your local Utilita Energy Hub.

18 Threads 27 Posts 20 Online viewers
Last post: How do I get my son on this... by
PeteC

View Profile

View Forum Posts

View Articles
Posts: 27 / Threads: 18 / Online viewers: 20

Older Activity
Gas tariff

My gas "view tariff" has gone missing from my app and although I can see my daily usage the bill I have just received says zero gas used. see more

by Desmond
- 2 Hours Ago
- 0
  
  Replies
- 0
  
  Likes
- 36
  
  Views
Transfer credit not working

My transfer credit isn't working see more

by Emily1989
- 8 Hours Ago
- 0
  
  Replies
- 0
  
  Likes
- 196
  
  Views
No hot water since smart meter installed 7 days ago

Thanks William I actually realised that Utilita had given me the wrong tariff . After numerous phone calls I finally managed to get it changed to... see more

by ZoeW
- 1 Day Ago
- 2
  
  Replies
- 0
  
  Likes
- 1594
  
  Views
Smart Unit rate for First 2 kWh

@PeteC Fab. DM heading your way! see more

by JDH
- 1 Day Ago
- 8
  
  Replies
- 0
  
  Likes
- 130115
  
  Views
Transfer credit not working.

Hi @Domran, I'm sorry to hear this is also affecting yourself. It does say that we take half-hourly reads from the meter in our terms and... see more

by WilliamB
- 1 Day Ago
- 4
  
  Replies
- 0
  
  Likes
- 2409
  
  Views
Creeping Electricity Smart Meter

Hi @TheFugitive, All our tariffs are variable, and while it may have been less expensive at the time the meter was switched to billing, at the... see more

by WilliamB
- 1 Day Ago
- 3
  
  Replies
- 0
  
  Likes
- 1610
  
  Views
Sign up links

Hi @Brian, I'm glad to hear that your friends are interested in joining us. You are able to get a quote from us by clicking the link here, Join us... see more

by WilliamB
- 1 Day Ago
- 1
  
  Replies
- 0
  
  Likes
- 1038
  
  Views
No hot water since smart meter installed 7 days ago

Hi @ZoeW, I'm sorry to hear this. It is quite account specific and we may need to send an engineer to your property to look at the meters. Could... see more

by WilliamB
- 1 Day Ago
- 2
  
  Replies
- 0
  
  Likes
- 1594
  
  Views
Sign up links

I have a few friends who are thinking of switching, and I am trying to find the link from my account, with no luck. I have looked all over my... see more

by Brian
- 2 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 1038
  
  Views
Creeping Electricity Smart Meter

Thank you for your reply William. I was originally on prepayment but found out Utilita had switched me to credit billing because, not having a... see more

by TheFugitive
- 2 Days Ago
- 3
  
  Replies
- 0
  
  Likes
- 1610
  
  Views
Transfer credit not working.

And your t&c stipulate you DO NOT need to use your IHD. The meters get sent to your system which works, the app does not. Its most likely the update... see more

by Domran
- 2 Days Ago
- 4
  
  Replies
- 0
  
  Likes
- 2409
  
  Views
Transfer credit not working.

This has been happending to me for a number of weeks. Had a complaint logged and after a week get s phone call saying its because i am not using... see more

by Domran
- 2 Days Ago
- 4
  
  Replies
- 0
  
  Likes
- 2409
  
  Views
No hot water since smart meter installed 7 days ago

As above I switched to Utilita and had a smart meter installed I have had no hot water since I’m on economy 7 but it’s not kicking in to heat my... see more

by ZoeW
- 2 Days Ago
- 2
  
  Replies
- 0
  
  Likes
- 1594
  
  Views
Creeping Electricity Smart Meter

Hi @TheFugitive, If you are on our Smart Energy tariff, then this is no consumption no payment. So it is strange that while the property was... see more

by WilliamB
- 2 Days Ago
- 3
  
  Replies
- 0
  
  Likes
- 1610
  
  Views
Creeping Electricity Smart Meter

Gas and electricity supplies turned off at the consumer unit. House was unoccupied for almost two years. Electricity meter was advancing whilst... see more

by TheFugitive
- 2 Days Ago
- 3
  
  Replies
- 0
  
  Likes
- 1610
  
  Views
meter problem

Hi @David78, Thanks for confirming this information. The issue is only with the usage display, meaning that extra usage displayed will not be... see more

by WilliamB
- 3 Days Ago
- 3
  
  Replies
- 1
  
  Likes
- 2397
  
  Views
meter problem

both meter and in home display the app has no effect see more

by David78
- 3 Days Ago
- 3
  
  Replies
- 0
  
  Likes
- 2397
  
  Views
New-Utilita Help Centre

Hi Everyone, We're thrilled to announce the launch of our brand-new help centre, designed with you in mind! 🎉 Our goal is to make it easier than... see more

by WilliamB
- 3 Days Ago
- 0
  
  Replies
- 0
  
  Likes
- 954
  
  Views
meter problem

Hi @David78, This has been an effect of the meter update, and we have noticed that this has affected customers. Can I ask if this is showing on... see more

by WilliamB
- 3 Days Ago
- 3
  
  Replies
- 0
  
  Likes
- 2397
  
  Views
meter problem

hi I'm new to something like this but has anyone else noticed since the national meter update that everytime you top up it gets applied to the cost... see more

by David78
- 3 Days Ago
- 3
  
  Replies
- 0
  
  Likes
- 2397
  
  Views
Transfer credit not working.

Hi @RachArmatage, I'm sorry to hear you are having issues after the smart meter update. We have noticed that the app has been having some issues... see more

by WilliamB
- 4 Days Ago
- 4
  
  Replies
- 0
  
  Likes
- 2409
  
  Views
Transfer credit not working.

I’ve tried to transfer credit from my gas meter but it’s saying I can’t because it hasn’t had an up to date meter reading. It’s been saying this... see more

by RachArmatage
- 5 Days Ago
- 4
  
  Replies
- 0
  
  Likes
- 2409
  
  Views
Why does app tell me to connect my smart display to Wi-Fi. It IS connected to wifi.

Roger: it is annoying. But, as IT worker myself, these things can be very difficult to pinpoint. Consumer products are notoriously hard to... see more

by KM1967
- 5 Days Ago
- 5
  
  Replies
- 1
  
  Likes
- 6097
  
  Views
Why does app tell me to connect my smart display to Wi-Fi. It IS connected to wifi.

Hi @RogerGreenwood, In regards to the issues you have posted here, for more technical app issues like this, we would need to raise a ticket with... see more

by WilliamB
- 5 Days Ago
- 5
  
  Replies
- 1
  
  Likes
- 6097
  
  Views
Smart score Wifi and Balances

Hi @RogerGreenwood, I'm sorry to hear that you are having issues with the app. The app is having issues connecting to the IHD at the moment, and... see more

by WilliamB
- 5 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 1873
  
  Views
Why ask for details

Hi @Kez19633, I'm sorry that the issues you posted before are still ongoing, I seen you were speaking to Pete about these. Unfortunately, Pete is... see more

by WilliamB
- 5 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 1600
  
  Views
Why does app tell me to connect my smart display to Wi-Fi. It IS connected to wifi.

I have exactly the same problem and had a lengthy conversation with customer services who said it was normal and basically tough .. yet here you... see more

by RogerGreenwood
- 6 Days Ago
- 5
  
  Replies
- 0
  
  Likes
- 6097
  
  Views
Why ask for details

So why do you ask for more information and do nothing about it this committee site is as bad as the help line terrible service see more

by Kez19633
- 6 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 1600
  
  Views
Smart score Wifi and Balances

Can anyone help me .. I don’t understand why my app will not give me a smart score or near realtime data.. My IHD always reads the same... see more

by RogerGreenwood
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 1873
  
  Views
In home display

Hi @faye, I'm sorry to hear that your IHD has stopped working. As this is quite account specific, the best course of action is to give our... see more

by WilliamB
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 1942
  
  Views

Latest discussions

Gas tariff

By Desmond
2 Hours Ago 0 Replies
Transfer credit not working

By Emily1989
8 Hours Ago 0 Replies
Sign up links

By Brian
2 Days Ago 1 Replies
No hot water since smart meter...

By ZoeW
2 Days Ago 2 Replies

Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem

Welcome to
the Community

Featured discussions

New to the Community

Help & Support

Off Topic

Utilita Giving

Become a Bill Buster!

Energy Hubs

Latest discussions

Gas tariff

Transfer credit not working

Sign up links

No hot water since smart meter...

About

Customers

Contact

Welcome to the Community

Featured discussions

Latest discussions

About

Customers

Contact

Welcome to
the Community