utilita.co.uk

Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    members
  • 644
    users online
  • 5,268
    total posts

    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      40 Threads 429 Posts 21 Online viewers
      Last Post: Introduce yourself! by
      Rebecca
      Posts: 429 / Threads: 40 / Online viewers: 21

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,443 Threads 4,202 Posts 139 Online viewers
      Last Post: Utilita Power Payback 2024 –... by
      Rebecca
      Posts: 4,202 / Threads: 1,443 / Online viewers: 139

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      90 Threads 301 Posts 321 Online viewers
      Last Post: Nanotechnology by
      Bumble
      Posts: 301 / Threads: 90 / Online viewers: 321

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 50 Posts 7 Online viewers
      Last Post: Does anyone win the... by
      avebav
      Posts: 50 / Threads: 24 / Online viewers: 7

    5. Become a Bill Buster!

      All the top tips on how to save energy at home.
      50 Threads 99 Posts 11 Online viewers
      Last Post: The last Power Payback by
      Rebecca
      Posts: 99 / Threads: 50 / Online viewers: 11

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      17 Threads 25 Posts 3 Online viewers
      Last Post: Broken smart hub by
      Dean
      Posts: 25 / Threads: 17 / Online viewers: 3
    • Nanotechnology
      Has anyone used or have knowledge of this service Solar panel revive increase energy by 15-30% see more
      by Bumble
      • 6 Minutes Ago
      • 0
        replies
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    • Utilita Power Payback 2024 – 2025
      @Tersa Hi there, sorry to hear you feel disappointed with the lack of how much you have saved. It sounds like you are already a low user like you... see more
      by Rebecca
      • 16 Hours Ago
      • 19
        replies
      • 0
        thumbs up
      • 25765
        views
    • Emergency credit.
      Hi @RachArmatage, Thanks for your post. The meter usually only says rejected when it is in vend mode. Can I ask what buttons you pressed while... see more
      by WilliamB
      • 21 Hours Ago
      • 1
        replies
      • 0
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      • 180
        views
    • App Moving home
      Hi @PaulGrow, I'm sorry that you have been experiencing long waiting times while trying to get through to us. To answer your question about moving... see more
      by WilliamB
      • 22 Hours Ago
      • 6
        replies
      • 0
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      • 2434
        views
    • Utilita Power Payback 2024 – 2025
      my 2 most recent time slots one of them I was unable to cut back on everything due to work so obviously didn't save/earn anything but my 2nd occasion... see more
      by Tersa
      • 1 Day Ago
      • 19
        replies
      • 0
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      • 25765
        views
    • Emergency credit.
      I followed the instructions to activate emergency credit and it said rejected. Why did that happen? see more
      by RachArmatage
      • 2 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 180
        views
    • App Moving home
      The only thing I can suggest is try and ring tge very second they open. E.g. watch your phone at 08:59 and press your dial out button as soon as... see more
      by Lavender56
      • 3 Days Ago
      • 6
        replies
      • 0
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      • 2434
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    • App Moving home
      @Lavender56 I'm trying to move now and it's a nightmare. I can't get to speak to anyone that can help me and this is after two and a half days. I... see more
      by PaulGrow
      • 3 Days Ago
      • 6
        replies
      • 0
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      • 2434
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    • Need help
      Hi @Julian1972. Thanks for getting in touch. We'd really like to help you out, and to do this in the first instance I'd recommend speaking to one... see more
      by PeteC
      • 3 Days Ago
      • 1
        replies
      • 0
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      • 448
        views
    • Getting beyond a joke now.
      Hi @stj2006 Please accept my apologies for not having come back to you - I had sent off your information to our billing team to investigate... see more
      by PeteC
      • 3 Days Ago
      • 5
        replies
      • 0
        thumbs up
      • 8106
        views
    • Need help
      Please I suffer mental health a got glaucoma I struggle with prepay cos I forget to put enough on ​​​​​​​..I can easy afford to and got big debt..I... see more
      by Julian1972
      • 3 Days Ago
      • 1
        replies
      • 0
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      • 448
        views
    • Introduce yourself!
      @Steve007 Hey there, Welcome to the Community! Can you provide a bit more detail on this so I am able to help troubleshoot for you? This... see more
      by Rebecca
      • 4 Days Ago
      • 305
        replies
      • 0
        thumbs up
      • 1401808
        views
    • Getting beyond a joke now.
      Well Pete never got back in touch, but i did figure it out for myself! I'll answer it here then if anybody else has the same query it might help... see more
      by stj2006
      • 4 Days Ago
      • 5
        replies
      • 0
        thumbs up
      • 8106
        views
    • No gas reading on smart meter
      Hi @part1, As this could be a comms issue you would need to speak to an agent - unfortunately the community is not a live chat so I cant connect you... see more
      by Dean
      • 4 Days Ago
      • 3
        replies
      • 0
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      • 2177
        views
    • Introduce yourself!
      @Rebecca hi I’m Steve I am having serious problem topping my metres up see more
      by Steve007
      • 4 Days Ago
      • 305
        replies
      • 0
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      • 1401808
        views
    • Economy 7
      Hi, I have looked at all the available documentation but can't see an answer to the basic question. Is electricity cheaper using economy 7 on... see more
      by ViolinBradley
      • 5 Days Ago
      • 4
        replies
      • 0
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      • 1768
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    • Economy 7
      ​​​Hi @ViolinBradley, This would depend on many factors like you say your lifestyle and also your energy consumption you can compare our different... see more
      by Dean
      • 5 Days Ago
      • 4
        replies
      • 1
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      • 1768
        views
    • Economy 7
      @Dean thanks for your reply. I don't know yet if it would be worthwhile pursuing this. Previously with Eon I payed different rates for day and... see more
      by ViolinBradley
      • 5 Days Ago
      • 4
        replies
      • 0
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      • 1768
        views
    • App Moving home
      Hi @Lavender56, Are you still experiencing these issues if you are please could you drop me a DM with the link in my signature and I can look into... see more
      by Dean
      • 5 Days Ago
      • 6
        replies
      • 1
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      • 2434
        views
    • Economy 7
      Hi @ViolinBradley, If you have a Economy 7 meter then you would need to be on an economy 7 Tariff, I will be happy to have an agent look into this... see more
      by Dean
      • 5 Days Ago
      • 4
        replies
      • 0
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      • 1768
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    • Economy 7
      Hi, I switched over to Utilita a fortnight ago. I'm on the Smart Energy Tariff I get up around 4am and I think it would be better if I was on an... see more
      by ViolinBradley
      • 6 Days Ago
      • 4
        replies
      • 0
        thumbs up
      • 1768
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    • App Moving home
      It's been a nightmare - the meters were labelled wringly and now, two weeks after miving in, I'm atill suspicious about which meter is which.... see more
      by Lavender56
      • 1 Week Ago
      • 6
        replies
      • 0
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      • 2434
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    • Logging in to the app
      Hi @jopgbj125, Thanks for replying. If you could send me a direct message I'd more than happy to look into this further for you. Thanks,... see more
      by WilliamB
      • 1 Week Ago
      • 3
        replies
      • 0
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      • 2179
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    • Switching Gas supplier
      Hi @dosborne67, Yes, this will still be possible, and all the above information will still be relevant. Thanks, William see more
      by WilliamB
      • 1 Week Ago
      • 3
        replies
      • 1
        thumbs up
      • 3071
        views
    • Switching Gas supplier
      @WilliamB My apologies, WilliamB. I've just looked at my original message. In error, I said we wanted to move the Gas, when in fact it's the... see more
      by dosborne67
      • 1 Week Ago
      • 3
        replies
      • 0
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      • 3071
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    • Fed up!
      Hi @Joojoo, There has been an issue with the PowerUp feature that is affecting some customers. Our app team are looking into this and trying to... see more
      by WilliamB
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 1402
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    • Logging in to the app
      Yes I have tried this see more
      by jopgbj125
      • 1 Week Ago
      • 3
        replies
      • 0
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      • 2179
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    • Logging in to the app
      Hi @jopgbj125, Sorry to hear that you're experience with contacting our customer services wasn't very helpful, and you are still having problems... see more
      by WilliamB
      • 1 Week Ago
      • 3
        replies
      • 0
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      • 2179
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    • App Moving home
      Hi @Lavender56, This is quite common, when you move out of a property with ourselves, the app won't work after the account is vacated. If you are... see more
      by WilliamB
      • 1 Week Ago
      • 6
        replies
      • 1
        thumbs up
      • 2434
        views
    • Switching Gas supplier
      Hi @dosborne67, Thanks for your post. I'm sorry you found Utilita to be quite unhelpful when you got in touch before. In order to switch to direct... see more
      by WilliamB
      • 1 Week Ago
      • 3
        replies
      • 1
        thumbs up
      • 3071
        views