utilita.co.uk

Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      37 Threads 407 Posts 17 Online viewers
      Last Post: Introduce yourself! by
      cassie
      Posts: 407 / Threads: 37 / Online viewers: 17

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,352 Threads 3,848 Posts 354 Online viewers
      Last Post: Energy Bills Payments -... by
      Rebecca
      Posts: 3,848 / Threads: 1,352 / Online viewers: 354

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      88 Threads 298 Posts 31 Online viewers
      Last Post: Prize winners by
      Rebecca
      Posts: 298 / Threads: 88 / Online viewers: 31

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 46 Posts 32 Online viewers
      Last Post: Kenilworth Road open for... by
      Rebecca
      Posts: 46 / Threads: 24 / Online viewers: 32

    5. Become a Bill Buster!

      All the top tips on how to save energy at home.
      47 Threads 82 Posts 14 Online viewers
      Last Post: What Energy High 5 Actions do... by
      Rebecca
      Posts: 82 / Threads: 47 / Online viewers: 14

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      16 Threads 21 Posts 20 Online viewers
      Last Post: Hun not connecting to meters by
      Rebecca
      Posts: 21 / Threads: 16 / Online viewers: 20
    • Energy Bills Payments - Popular Questions
      @delcarmo Hi - here is a helpful article on the different ways you can top-up. Ways to Top-up with Utilita How to: Manually enter your top-up on... see more
      by Rebecca
      • 2 Hours Ago
      • 37
        replies
      • 0
        thumbs up
      • 51606
        views
    • Gas bill /cost
      Since I moved to my council renting house, I always topping up my electricity, but not gas, but my gas is still on and I have never top up it until... see more
      by delcarmo
      • 2 Hours Ago
      • 0
        replies
      • 0
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      • 21
        views
    • Energy Bills Payments - Popular Questions
      I don't know how to top up my Gas. see more
      by delcarmo
      • 2 Hours Ago
      • 37
        replies
      • 0
        thumbs up
      • 51606
        views
    • Broken IHD
      My IHD does not work. I have put new batteries in. The display comes on for around 30 seconds and then goes blank. I have tried to phone Utilita,... see more
      by Jackyevs
      • 6 Hours Ago
      • 0
        replies
      • 0
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      • 166
        views
    • Billing / top up cost
      Same happens to me .Everytime I top.up it's charges me around £1.50 .And I'm not in debt. see more
      by easydaz
      • 1 Day Ago
      • 3
        replies
      • 0
        thumbs up
      • 10039
        views
    • Utilita Warm Home Discount - Payment Dates
      Hi guys, We have had a lot of questions coming into our Contact Centre & Social Media pages about the Warm Home Discount payment dates. Here is... see more
      by Rebecca
      • 3 Days Ago
      • 0
        replies
      • 0
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      • 1403
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    • Utilita app
      @Sparky999962 Oh no, sorry to hear that! I will get this escalated for you. Please can you pop me a private mail using the link in my signature... see more
      by Rebecca
      • 3 Days Ago
      • 6
        replies
      • 0
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      • 9506
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    • Utilita app
      I have now uninstalled the app and reinstalled it now I am unable to log in says email is incorrect.? But I can login online no problem there is... see more
      by Sparky999962
      • 3 Days Ago
      • 6
        replies
      • 0
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      • 9506
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    • My Utilita App not working properly
      Yes, I have a similar problem in the app where only my gas supply is showing and not the electricity account. see more
      by Marbenthe
      • 3 Days Ago
      • 6
        replies
      • 0
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      • 27213
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    • Utilita app
      Yes I believe so see more
      by Sparky999962
      • 4 Days Ago
      • 6
        replies
      • 0
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      • 9506
        views
    • Utilita app
      @Sparky999962 Can I just check - have you got the most up to date version of your android/iPhone software downloaded as it can really affect the apps... see more
      by Rebecca
      • 4 Days Ago
      • 6
        replies
      • 0
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      • 9506
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    • Utilita app
      Yes it is have tried force stop and restart still the same Regards ​​​​​​​Kevin see more
      by Sparky999962
      • 4 Days Ago
      • 6
        replies
      • 0
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      • 9506
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    • Utilita app
      @Sparky999962 Hey there! Is this still the case for you? ​​​​​​​Rebecca see more
      by Rebecca
      • 4 Days Ago
      • 6
        replies
      • 0
        thumbs up
      • 9506
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    • Utilita app
      Good morning anyone else not been able to get on the app this morning? see more
      by Sparky999962
      • 4 Days Ago
      • 6
        replies
      • 0
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      • 9506
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    • Meter removal
      @DennisEmmott Hi there - we do not remove meters as a company. And in addition, we need the meters on the wall for you to be able to have gas in... see more
      by Rebecca
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 7992
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    • Ihd
      @Isabel Hi there! As you have already called in - I am happy to re-look into this on your behalf. I will get this escalated for you - I'll... see more
      by Rebecca
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 9118
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    • Deleting old Debit card
      @prakash1160 Hi there - I have replied to your follow on post you wrote after this one 🤗 see more
      by Rebecca
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 4656
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    • Add Debit Card and Set up Auto pay
      @prakash1160 Hi there - have you ensured you have filled out all the relevant bits of info it is asking for? If you are selecting autopay it will... see more
      by Rebecca
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 4545
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    • Add Debit Card and Set up Auto pay
      Continuing from my previous post I managed to delete my cards and now adding new card which is a mastercard Visa from Metro and is in my wife's name... see more
      by prakash1160
      • 1 Week Ago
      • 1
        replies
      • 0
        thumbs up
      • 4545
        views
    • IHD not comissioned
      @Britto Hey there! Have you spoken to an advisor on the telephone regarding this? As it is an account specific issue - our friendly contact centre... see more
      by Rebecca
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 5147
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    • Smart Meter
      @cassie Hi there! 👋 I am assuming you have tried resetting it? If so, the best thing you can do is call the friendly Utilita Contac Centre -... see more
      by Rebecca
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 7193
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    • Deleting old Debit card
      How can I delete expired debit card which is linked to electricity. I am also adding a new card. see more
      by prakash1160
      • 1 Week Ago
      • 1
        replies
      • 0
        thumbs up
      • 4656
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    • My Utilita App not working properly
      Hi Rebecca yes the amounts on the app are different to the display and also I cannot top up via the app as it is saying there is a problem, so I have... see more
      by Seanpalmer1969
      • 1 Week Ago
      • 6
        replies
      • 0
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      • 27213
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    • Lest we forget
      Lest we forget At 11am today, our staff will be holding 2 minutes of silence to honour those who fought for & those who continue to defend our... see more
      by Rebecca
      • 1 Week Ago
      • 0
        replies
      • 0
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      • 3319
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    • IHD not comissioned
      IHD has been next to the meter for a week and still showing not comissioned. see more
      by Britto
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 5147
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    • Smart Meter
      Hi ​​​​​​​My Smart Meter is saying awaiting data it has been like this since Sunday 3rd of November can l ask what to do about see more
      by cassie
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 7193
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    • Ihd
      I received a replacement ihd display as mine just stopped working. For 4 days now it has been displaying "awaiting data" and when I go to system... see more
      by Isabel
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 9118
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    • Introduce yourself!
      @Rebecca hi l am having trouble with my smart meter it keeps saying awaiting data it has been since Sunday l called customer service to be told it... see more
      by cassie
      • 1 Week Ago
      • 291
        replies
      • 0
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      • 1136705
        views
    • Meter removal
      How do I get a gas meter removed and gas supply capped see more
      by DennisEmmott
      • 1 Week Ago
      • 1
        replies
      • 0
        thumbs up
      • 7992
        views
    • My Utilita App not working properly
      @Rebecca yes both electric and gas are different to what is on the display it always has been for the past 6 years also I cannot top up on my phone... see more
      by Seanpalmer1969
      • 1 Week Ago
      • 6
        replies
      • 0
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      • 27213
        views