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Last post: meter problem by
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Last post: Hub display not connecting by
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Energy Hubs

Find out all the latest news and what’s going on in your local Utilita Energy Hub.

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Last post: How do I get my son on this... by
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Older Activity
Hub display not connecting

Hi @Lewislay, It sounds like you have been through most of the initial steps we would advise to try and re-connect the IHD to the meter. I'm sorry... see more

by WilliamB
- 8 Hours Ago
- 1
  
  Replies
- 0
  
  Likes
- 196
  
  Views
Gas tariff

Hi @Desmond, This is quite unusual within the app, and seems quite account specific. If you send me a direct message with your account... see more

by WilliamB
- 8 Hours Ago
- 1
  
  Replies
- 0
  
  Likes
- 255
  
  Views
Transfer credit not working

Hi @Emily1989, We are aware of an issue with the app at the moment, which is affecting features within the app which require the app to have an up... see more

by WilliamB
- 8 Hours Ago
- 1
  
  Replies
- 0
  
  Likes
- 473
  
  Views
No hot water since smart meter installed 7 days ago

Hi @ZoeW, I'm glad you managed to get this sorted in the end and have hot water again. I apologise for the inconvenience caused. Thanks,... see more

by WilliamB
- 10 Hours Ago
- 3
  
  Replies
- 0
  
  Likes
- 2095
  
  Views
Hub display not connecting

Hey I’ve had my in home hub display for ages now but it never seems to connect to my meters I’ve called and msg but nothing is working I’ve moved the... see more

by Lewislay
- 1 Day Ago
- 1
  
  Replies
- 0
  
  Likes
- 196
  
  Views
Gas tariff

My gas "view tariff" has gone missing from my app and although I can see my daily usage the bill I have just received says zero gas used. see more

by Desmond
- 1 Day Ago
- 1
  
  Replies
- 0
  
  Likes
- 255
  
  Views
Transfer credit not working

My transfer credit isn't working see more

by Emily1989
- 1 Day Ago
- 1
  
  Replies
- 0
  
  Likes
- 473
  
  Views
No hot water since smart meter installed 7 days ago

Thanks William I actually realised that Utilita had given me the wrong tariff . After numerous phone calls I finally managed to get it changed to... see more

by ZoeW
- 3 Days Ago
- 3
  
  Replies
- 1
  
  Likes
- 2095
  
  Views
Smart Unit rate for First 2 kWh

@PeteC Fab. DM heading your way! see more

by JDH
- 3 Days Ago
- 8
  
  Replies
- 0
  
  Likes
- 130585
  
  Views
Transfer credit not working.

Hi @Domran, I'm sorry to hear this is also affecting yourself. It does say that we take half-hourly reads from the meter in our terms and... see more

by WilliamB
- 3 Days Ago
- 4
  
  Replies
- 0
  
  Likes
- 3219
  
  Views
Creeping Electricity Smart Meter

Hi @TheFugitive, All our tariffs are variable, and while it may have been less expensive at the time the meter was switched to billing, at the... see more

by WilliamB
- 3 Days Ago
- 3
  
  Replies
- 0
  
  Likes
- 2322
  
  Views
Sign up links

Hi @Brian, I'm glad to hear that your friends are interested in joining us. You are able to get a quote from us by clicking the link here, Join us... see more

by WilliamB
- 3 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 1466
  
  Views
No hot water since smart meter installed 7 days ago

Hi @ZoeW, I'm sorry to hear this. It is quite account specific and we may need to send an engineer to your property to look at the meters. Could... see more

by WilliamB
- 3 Days Ago
- 3
  
  Replies
- 0
  
  Likes
- 2095
  
  Views
Sign up links

I have a few friends who are thinking of switching, and I am trying to find the link from my account, with no luck. I have looked all over my... see more

by Brian
- 4 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 1466
  
  Views
Creeping Electricity Smart Meter

Thank you for your reply William. I was originally on prepayment but found out Utilita had switched me to credit billing because, not having a... see more

by TheFugitive
- 4 Days Ago
- 3
  
  Replies
- 0
  
  Likes
- 2322
  
  Views
Transfer credit not working.

And your t&c stipulate you DO NOT need to use your IHD. The meters get sent to your system which works, the app does not. Its most likely the update... see more

by Domran
- 4 Days Ago
- 4
  
  Replies
- 0
  
  Likes
- 3219
  
  Views
Transfer credit not working.

This has been happending to me for a number of weeks. Had a complaint logged and after a week get s phone call saying its because i am not using... see more

by Domran
- 4 Days Ago
- 4
  
  Replies
- 0
  
  Likes
- 3219
  
  Views
No hot water since smart meter installed 7 days ago

As above I switched to Utilita and had a smart meter installed I have had no hot water since I’m on economy 7 but it’s not kicking in to heat my... see more

by ZoeW
- 4 Days Ago
- 3
  
  Replies
- 0
  
  Likes
- 2095
  
  Views
Creeping Electricity Smart Meter

Hi @TheFugitive, If you are on our Smart Energy tariff, then this is no consumption no payment. So it is strange that while the property was... see more

by WilliamB
- 4 Days Ago
- 3
  
  Replies
- 0
  
  Likes
- 2322
  
  Views
Creeping Electricity Smart Meter

Gas and electricity supplies turned off at the consumer unit. House was unoccupied for almost two years. Electricity meter was advancing whilst... see more

by TheFugitive
- 4 Days Ago
- 3
  
  Replies
- 0
  
  Likes
- 2322
  
  Views
meter problem

Hi @David78, Thanks for confirming this information. The issue is only with the usage display, meaning that extra usage displayed will not be... see more

by WilliamB
- 5 Days Ago
- 3
  
  Replies
- 1
  
  Likes
- 3009
  
  Views
meter problem

both meter and in home display the app has no effect see more

by David78
- 5 Days Ago
- 3
  
  Replies
- 0
  
  Likes
- 3009
  
  Views
New-Utilita Help Centre

Hi Everyone, We're thrilled to announce the launch of our brand-new help centre, designed with you in mind! 🎉 Our goal is to make it easier than... see more

by WilliamB
- 5 Days Ago
- 0
  
  Replies
- 0
  
  Likes
- 1378
  
  Views
meter problem

Hi @David78, This has been an effect of the meter update, and we have noticed that this has affected customers. Can I ask if this is showing on... see more

by WilliamB
- 5 Days Ago
- 3
  
  Replies
- 0
  
  Likes
- 3009
  
  Views
meter problem

hi I'm new to something like this but has anyone else noticed since the national meter update that everytime you top up it gets applied to the cost... see more

by David78
- 5 Days Ago
- 3
  
  Replies
- 0
  
  Likes
- 3009
  
  Views
Transfer credit not working.

Hi @RachArmatage, I'm sorry to hear you are having issues after the smart meter update. We have noticed that the app has been having some issues... see more

by WilliamB
- 6 Days Ago
- 4
  
  Replies
- 0
  
  Likes
- 3219
  
  Views
Transfer credit not working.

I’ve tried to transfer credit from my gas meter but it’s saying I can’t because it hasn’t had an up to date meter reading. It’s been saying this... see more

by RachArmatage
- 6 Days Ago
- 4
  
  Replies
- 0
  
  Likes
- 3219
  
  Views
Why does app tell me to connect my smart display to Wi-Fi. It IS connected to wifi.

Roger: it is annoying. But, as IT worker myself, these things can be very difficult to pinpoint. Consumer products are notoriously hard to... see more

by KM1967
- 1 Week Ago
- 5
  
  Replies
- 1
  
  Likes
- 7156
  
  Views
Why does app tell me to connect my smart display to Wi-Fi. It IS connected to wifi.

Hi @RogerGreenwood, In regards to the issues you have posted here, for more technical app issues like this, we would need to raise a ticket with... see more

by WilliamB
- 1 Week Ago
- 5
  
  Replies
- 1
  
  Likes
- 7156
  
  Views
Smart score Wifi and Balances

Hi @RogerGreenwood, I'm sorry to hear that you are having issues with the app. The app is having issues connecting to the IHD at the moment, and... see more

by WilliamB
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 2491
  
  Views

Latest discussions

Hub display not connecting

By Lewislay
1 Day Ago 1 Replies
Gas tariff

By Desmond
1 Day Ago 1 Replies
Transfer credit not working

By Emily1989
1 Day Ago 1 Replies
Sign up links

By Brian
4 Days Ago 1 Replies

Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem

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Welcome to the Community

Featured discussions

Latest discussions

About

Customers

Contact

Welcome to
the Community