utilita.co.uk

Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      37 Threads 404 Posts 228 Online viewers
      Last Post: Introduce yourself! by
      Rebecca
      Posts: 404 / Threads: 37 / Online viewers: 228

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,262 Threads 3,596 Posts 2012 Online viewers
      Last Post: No data available for gas by
      Rebecca
      Posts: 3,596 / Threads: 1,262 / Online viewers: 2012

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      88 Threads 298 Posts 104 Online viewers
      Last Post: Prize winners by
      Rebecca
      Posts: 298 / Threads: 88 / Online viewers: 104

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 46 Posts 100 Online viewers
      Last Post: Kenilworth Road open for... by
      Rebecca
      Posts: 46 / Threads: 24 / Online viewers: 100

    5. Become a Bill Buster!

      All the top tips on how to save energy at home.
      45 Threads 80 Posts 117 Online viewers
      Last Post: Spring Clean your way to a... by
      Rebecca
      Posts: 80 / Threads: 45 / Online viewers: 117

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      16 Threads 21 Posts 60 Online viewers
      Last Post: Hun not connecting to meters by
      Rebecca
      Posts: 21 / Threads: 16 / Online viewers: 60
    • No data available for gas
      @Gord Morning! Oh no, sorry to hear this! Thanks for letting us know here on the Community, as it's important we help you get this fixed. Can you... see more
      by Rebecca
      • 2 Hours Ago
      • 1
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    • No data available for gas
      It's been around 2 months now since I have had any data updates for my gas. This is on both the smart meter and the app. I have spoken on live chat... see more
      by Gord
      • 12 Hours Ago
      • 1
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    • Smart meter offline
      @Rebecca I have escalated it thanks, have to await an engineer on 12th June. Really not good, completely stressed me out, spent hours on the phone 😞 see more
      by Jil
      • 1 Day Ago
      • 5
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    • Smart meter offline
      @Jil Oh no! I am really sorry to hear this! Not convenient at all! Keep me posted today to see if it sorts itself out - if not, I can get it... see more
      by Rebecca
      • 1 Day Ago
      • 5
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    • No electric data showing on IHD
      @JayDee Hi there 🤗 The easiest way to switch is online here. Please let me know how you get on, I would love to hear how your switch goes.😊 ... see more
      by Rebecca
      • 1 Day Ago
      • 4
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      • 0
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    • One day a week my usage DOUBLES.
      My usage has said nothing for gas and electric about 5 days which is not true, just waiting for it all to be added all together in just one day. see more
      by Desmond
      • 1 Day Ago
      • 5
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    • Smart meter offline
      Hi, yes I have. I eventually got through, they got me to input a 4 digit code & it's still off. Said it might come back on within 24 hours, they have... see more
      by Jil
      • 1 Day Ago
      • 5
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    • No electric data showing on IHD
      @Rebecca Thank you Now that I have resolved my complaint with british gas, i would like to switch my gas supply over to Utilita. How do I proceed... see more
      by JayDee
      • 1 Day Ago
      • 4
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      • 843
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    • Smart meter offline
      @Jil Hey there! Silly question, but have you tried resetting it? ​​​​​​​Rebecca 🤗 see more
      by Rebecca
      • 1 Day Ago
      • 5
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    • No electric data showing on IHD
      @JayDee Great to hear it's managed to sort itself out! 🤗 see more
      by Rebecca
      • 1 Day Ago
      • 4
        replies
      • 0
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      • 843
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    • No electric data showing on IHD
      Hello again, ​​​​​​​This has since been resolved by itself i believe lol, thank you see more
      by JayDee
      • 2 Days Ago
      • 4
        replies
      • 1
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      • 843
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    • No electric data showing on IHD
      Hello, Had British Gas out yesterday to exchange my gas meter (ongoing complaint with them) - they have paired the gas meter to my comms hub and... see more
      by JayDee
      • 2 Days Ago
      • 4
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      • 0
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      • 843
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    • Smart meter offline
      My smart meter is showing usage information however the app has stopped updating since Friday, not sure if that's any comfort but it all seems to be... see more
      by Desmond
      • 2 Days Ago
      • 5
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      • 0
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      • 1293
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    • Smart meter offline
      Hi all. Does anyone know please why my smart meter is showing as being offline? My internet is connected. It's asking me to input a 4 digit code see more
      by Jil
      • 2 Days Ago
      • 5
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      • 0
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      • 1293
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    • Gas & Electric
      I have been again to top up £20 on gas I only owe the meter debt £5.90 it has not even given me my emergency credit. My electric debt on meter is &50... see more
      by melissa26503
      • 2 Days Ago
      • 2
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      • 0
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      • 962
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    • Gas & Electric
      @melissa26503 Hi there, and sorry to hear you are having trouble with the Power Up for your gas. Here is a list of the possible reasons why. ... see more
      by Rebecca
      • 3 Days Ago
      • 2
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      • 962
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    • Warm house £150
      @melissa26503 Hey 🤗 @ClaireH30 absolutely right! This years scheme has passed now. You can check the scheme details and eligibility criteria by... see more
      by Rebecca
      • 3 Days Ago
      • 2
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      • 1159
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    • March Bill not showing on app
      @MoW I am so pleased. 😊 Thank you again for letting me know about that - although it's not great that something went wrong - letting us know here... see more
      by Rebecca
      • 3 Days Ago
      • 7
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      • 0
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      • 4690
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    • Warm house £150
      Morning , I don't think you need to apply for home discount you automatically get it if you in receipt of certain benefits. You could always look it... see more
      by ClaireH30
      • 3 Days Ago
      • 2
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      • 3
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      • 1159
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    • Warm house £150
      I’ve been reading about the £150 to help people who are struggling financially. I get an income of £66 a week to live on and that’s all I get. How do... see more
      by melissa26503
      • 4 Days Ago
      • 2
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      • 0
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      • 1159
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    • Gas & Electric
      Could someone help me understand my smart meter with the so called Friendly Hours.along with the Power Up, Electric let’s me Power up but then still... see more
      by melissa26503
      • 4 Days Ago
      • 2
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      • 0
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      • 962
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    • March Bill not showing on app
      @Rebecca Thanks so much for looking into this. I can now see my bill in the app and have paid it. Maureen see more
      by MoW
      • 4 Days Ago
      • 7
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    • March Bill not showing on app
      @MoW @rougvie83 Please see updated resolution in the an official resolution statement here 🤗 see more
      by Rebecca
      • 6 Days Ago
      • 7
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    • March Bill not showing on app
      @MoW Hey there! 🤗 Thanks for hopping on and letting us know here on the Community! You should be able to the your bill within the app by next... see more
      by Rebecca
      • 6 Days Ago
      • 7
        replies
      • 0
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    • March Bill not showing on app
      I am having the same issue. Would usually be in app by 8th of the month. see more
      by MoW
      • 6 Days Ago
      • 7
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    • March Bill not showing on app
      Thanks for the update , greatly appreciated and i will let you know if app updates and when paper bill arrives..... ​​​​​​​ Mark see more
      by rougvie83
      • 6 Days Ago
      • 7
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      • 1
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    • March Bills
      Hi everyone 🤗 A few of our Community Members have made us aware that they cannot see their online bill within the My Utilita App for the month of... see more
      by Rebecca
      • 6 Days Ago
      • 0
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      • 714
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    • March bill
      @Denchad Hi there! Funnily enough, @rougvie83 has also notified me that they cannot see the bill too! Please see the update that I have... see more
      by Rebecca
      • 6 Days Ago
      • 1
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      • 1336
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    • March Bill not showing on app
      @rougvie83 Hi there! Thank you so much for alerting me to this as your Community Manager! I have just checked with our App Team to alert them of... see more
      by Rebecca
      • 6 Days Ago
      • 7
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      • 0
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    • March bill
      When are the march bills going to be generated see more
      by Denchad
      • 1 Week Ago
      • 1
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