utilita.co.uk

Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      37 Threads 404 Posts 7 Online viewers
      Last Post: Introduce yourself! by
      Rebecca
      Posts: 404 / Threads: 37 / Online viewers: 7

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,281 Threads 3,643 Posts 65 Online viewers
      Last Post: Live chat still not working by
      Rebecca
      Posts: 3,643 / Threads: 1,281 / Online viewers: 65

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      88 Threads 298 Posts 26 Online viewers
      Last Post: Prize winners by
      Rebecca
      Posts: 298 / Threads: 88 / Online viewers: 26

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 46 Posts 1 Online viewers
      Last Post: Kenilworth Road open for... by
      Rebecca
      Posts: 46 / Threads: 24 / Online viewers: 1

    5. Become a Bill Buster!

      All the top tips on how to save energy at home.
      47 Threads 82 Posts 2 Online viewers
      Last Post: What Energy High 5 Actions do... by
      Rebecca
      Posts: 82 / Threads: 47 / Online viewers: 2

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      16 Threads 21 Posts 0 Online viewers
      Last Post: Hun not connecting to meters by
      Rebecca
      Posts: 21 / Threads: 16 / Online viewers: 0
    • Live chat still not working
      @melissa26503 Hi there Melissa. If you need an urgent call, please use the link in my signature to private mail me your full name, address & best... see more
      by Rebecca
      • 11 Hours Ago
      • 1
        replies
      • 0
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      • 66
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    • Financial difficulty
      @melissa26503 Hi there! 👋 I replied to your post just before this one here. Just to reassure you - Utilita does not charge interest for any... see more
      by Rebecca
      • 11 Hours Ago
      • 1
        replies
      • 0
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      • 50
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    • Change to direct debit
      @melissa26503 Hi there! 👋 Thanks for reaching out! The benefit of Pay As You Go mode is that you can balance and see how much you're spending... see more
      by Rebecca
      • 12 Hours Ago
      • 1
        replies
      • 0
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      • 108
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    • debt letter recieved
      @Jackster Hey there! 👋 Sorry to hear about this confusion. I am more than happy to take a look at this to see what's happened. Please can you... see more
      by Rebecca
      • 12 Hours Ago
      • 1
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      • 0
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      • 196
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    • Live chat still not working
      Since Friday I have been trying to talk to an advisor on live chat the amount of times I have typed my email adress in is unreal.The moral of the... see more
      by melissa26503
      • 13 Hours Ago
      • 1
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      • 0
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      • 66
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    • Financial difficulty
      Since Friday I have been trying to speak to someone regarding my electric. I am now in debt for electric £40 so if it’s not paid today I will have no... see more
      by melissa26503
      • 15 Hours Ago
      • 1
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      • 0
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      • 50
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    • Smart Unit rate for First 2 kWh
      Have tried this but they couldn't grasp my query. ​​​​​​​So my question is if I use 56kwh let us say over 2 days, am I charged 4kwh at the first... see more
      by JDH
      • 1 Day Ago
      • 2
        replies
      • 0
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      • 4048
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    • Change to direct debit
      I always said I would never have a smart meter installed but it happened, so all I ever seem to do is put money on then have to power up then it goes... see more
      by melissa26503
      • 2 Days Ago
      • 1
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      • 0
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      • 108
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    • debt letter recieved
      have just recieved a debt letter for £32.95. but no explanation why. i have tried all the the phone numbers to contact utilita and also the useless... see more
      by Jackster
      • 5 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 196
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    • Connect to WiFi - App issue!
      @cammappin Hi there and thanks for getting in touch about this. Can I ask one more thing that I cannot see in your message that you say you have... see more
      by Rebecca
      • 6 Days Ago
      • 1
        replies
      • 0
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      • 493
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    • my top up key is unrecognisable
      @Neil Hi there - sorry to hear this. I can get an emergency call made to you to get this sorted, please can you drop me a private mail using the... see more
      by Rebecca
      • 6 Days Ago
      • 1
        replies
      • 0
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      • 287
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    • my top up key is unrecognisable
      ive been unable to top up with my key as all outlets are showing its unrecognisable I'm now on emergency credit and registered vulnerable as all my... see more
      by Neil
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 287
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    • Unable to access Website or app
      Hi @kesh123, From the details you have provided regarding accessing the website This request was blocked by our security service ​​​​​​​ it looks... see more
      by Dean
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 487
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    • Unable to access Website or app
      Hi, as per title I am unable to access website: Access denied Error 15 utilita.co.uk 2024-05-28 22:34:13 UTC What happened? This request was... see more
      by kesh123
      • 1 Week Ago
      • 1
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      • 0
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      • 487
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    • Member Message Update
      Hi everyone, I hope you all have a great Bank Holiday Weekend! 🤗🤩 Please be aware that next week, I will be away - and handing over to my... see more
      by Rebecca
      • 2 Weeks Ago
      • 0
        replies
      • 0
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      • 452
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    • Connect to WiFi - App issue!
      I have an Smart Display that shows balance and usage as it happens currently connected to WiFi since Feb 16th 2024, however its saying on my app that... see more
      by cammappin
      • 2 Weeks Ago
      • 1
        replies
      • 0
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      • 493
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    • Smart meter not reading gas meter
      @Heatherc118 Hi there - and so sorry to hear this! Have they explained to you exactly what the issue is? Can you pop me your customer ref... see more
      by Rebecca
      • 2 Weeks Ago
      • 1
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      • 0
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      • 706
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    • Smart meter not reading gas meter
      My smart meter is not reading my gas meter and has been like this since Christmas! Everytime I top up I have to get down on the floor to feed in the... see more
      by Heatherc118
      • 2 Weeks Ago
      • 1
        replies
      • 0
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      • 706
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    • Smart meter
      Mine is the same! Engineer comes out gets wifi signal on gas meter and then leaves saying it takes 24 hrs to update! 4 days later still not... see more
      by Heatherc118
      • 2 Weeks Ago
      • 3
        replies
      • 0
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      • 1258
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    • Mental Health Awareness Week
      As we reflect on Mental Health Awareness Week that has just passed - we're thinking about the theme, which was MOVEMENT. Movement is something... see more
      by Rebecca
      • 3 Weeks Ago
      • 0
        replies
      • 1
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      • 621
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    • Smart score
      Hi Rebecca when I press the option smart score it say can’t connect to your meters see more
      by Royle7
      • 3 Weeks Ago
      • 2
        replies
      • 0
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      • 1489
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    • Smart meter
      No. On app on phone it says it isn't connected to meter. Think I need a new one. see more
      by jacks60
      • 3 Weeks Ago
      • 3
        replies
      • 0
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      • 1258
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    • Smart meter
      @jacks60 Hi there! Sorry to hear that! Did the engineer explain exactly why and what the issue is that's stopping them from being able to fix it?... see more
      by Rebecca
      • 3 Weeks Ago
      • 3
        replies
      • 0
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      • 1258
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    • Smart score
      @Royle7 Hi there! Your meters themselves won't show your smart score, you'll be able to see your smart score via the My Utilita app. Where... see more
      by Rebecca
      • 3 Weeks Ago
      • 2
        replies
      • 0
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      • 1489
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    • Smart meter
      My smart meter has never registered gas since I got it put in last year. Had engineers out but still nothing. I have to go outside every time I top... see more
      by jacks60
      • 3 Weeks Ago
      • 3
        replies
      • 0
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      • 1258
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    • Smart score
      Why won’t my meter’s show my smart score ​​​​​​​it’s saying can’t get data from them see more
      by Royle7
      • 3 Weeks Ago
      • 2
        replies
      • 0
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      • 1489
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