utilita.co.uk

Welcome to
the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

40,175

members
1,337

Online
5,524

Posts

Featured discussions

New to Utilita?

Say hello to your Utilita Community, and introduce yourself.

Help and Support

Your most popular questions digested into super handy guides.

Become a Bill Buster

All the top tips on how to save energy at home.

Community
Latest activity

New to the Community

This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.

48 Threads 455 Posts 21 Online viewers
Last post: meter problem by
WilliamB

View Profile

View Forum Posts

View Articles
Posts: 455 / Threads: 48 / Online viewers: 21
Help & Support

Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!

1,523 Threads 4,409 Posts 374 Online viewers
Last post: Creeping Electricity Smart... by
WilliamB

View Profile

View Forum Posts

View Articles
Posts: 4,409 / Threads: 1,523 / Online viewers: 374
Off Topic

The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.

89 Threads 300 Posts 19 Online viewers
Last post: Need help by
PeteC

View Profile

View Forum Posts

View Articles
Posts: 300 / Threads: 89 / Online viewers: 19
Utilita Giving

Everything on our Charity Partners and latest charity work and news!

25 Threads 52 Posts 122 Online viewers
Last post: The monthly prizes by
PeteC

View Profile

View Forum Posts

View Articles
Posts: 52 / Threads: 25 / Online viewers: 122
Become a Bill Buster!

All the top tips on how to save energy at home.

50 Threads 99 Posts 11 Online viewers
Last post: The last Power Payback by
Rebecca

View Profile

View Forum Posts

View Articles
Posts: 99 / Threads: 50 / Online viewers: 11
Energy Hubs

Find out all the latest news and what’s going on in your local Utilita Energy Hub.

18 Threads 27 Posts 3 Online viewers
Last post: How do I get my son on this... by
PeteC

View Profile

View Forum Posts

View Articles
Posts: 27 / Threads: 18 / Online viewers: 3

Older Activity
Creeping Electricity Smart Meter

Hi @TheFugitive, All our tariffs are variable, and while it may have been less expensive at the time the meter was switched to billing, at the... see more

by WilliamB
- 24 Minutes Ago
- 3
  
  Replies
- 0
  
  Likes
- 236
  
  Views
Sign up links

Hi @Brian, I'm glad to hear that your friends are interested in joining us. You are able to get a quote from us by clicking the link here, Join us... see more

by WilliamB
- 36 Minutes Ago
- 1
  
  Replies
- 0
  
  Likes
- 110
  
  Views
No hot water since smart meter installed 7 days ago

Hi @ZoeW, I'm sorry to hear this. It is quite account specific and we may need to send an engineer to your property to look at the meters. Could... see more

by WilliamB
- 45 Minutes Ago
- 1
  
  Replies
- 0
  
  Likes
- 113
  
  Views
Sign up links

I have a few friends who are thinking of switching, and I am trying to find the link from my account, with no luck. I have looked all over my... see more

by Brian
- 18 Hours Ago
- 1
  
  Replies
- 0
  
  Likes
- 110
  
  Views
Creeping Electricity Smart Meter

Thank you for your reply William. I was originally on prepayment but found out Utilita had switched me to credit billing because, not having a... see more

by TheFugitive
- 18 Hours Ago
- 3
  
  Replies
- 0
  
  Likes
- 236
  
  Views
Transfer credit not working.

And your t&c stipulate you DO NOT need to use your IHD. The meters get sent to your system which works, the app does not. Its most likely the update... see more

by Domran
- 18 Hours Ago
- 3
  
  Replies
- 0
  
  Likes
- 725
  
  Views
Transfer credit not working.

This has been happending to me for a number of weeks. Had a complaint logged and after a week get s phone call saying its because i am not using... see more

by Domran
- 18 Hours Ago
- 3
  
  Replies
- 0
  
  Likes
- 725
  
  Views
No hot water since smart meter installed 7 days ago

As above I switched to Utilita and had a smart meter installed I have had no hot water since I’m on economy 7 but it’s not kicking in to heat my... see more

by ZoeW
- 19 Hours Ago
- 1
  
  Replies
- 0
  
  Likes
- 113
  
  Views
Creeping Electricity Smart Meter

Hi @TheFugitive, If you are on our Smart Energy tariff, then this is no consumption no payment. So it is strange that while the property was... see more

by WilliamB
- 19 Hours Ago
- 3
  
  Replies
- 0
  
  Likes
- 236
  
  Views
Creeping Electricity Smart Meter

Gas and electricity supplies turned off at the consumer unit. House was unoccupied for almost two years. Electricity meter was advancing whilst... see more

by TheFugitive
- 22 Hours Ago
- 3
  
  Replies
- 0
  
  Likes
- 236
  
  Views
meter problem

Hi @David78, Thanks for confirming this information. The issue is only with the usage display, meaning that extra usage displayed will not be... see more

by WilliamB
- 1 Day Ago
- 3
  
  Replies
- 0
  
  Likes
- 820
  
  Views
meter problem

both meter and in home display the app has no effect see more

by David78
- 2 Days Ago
- 3
  
  Replies
- 0
  
  Likes
- 820
  
  Views
New-Utilita Help Centre

Hi Everyone, We're thrilled to announce the launch of our brand-new help centre, designed with you in mind! 🎉 Our goal is to make it easier than... see more

by WilliamB
- 2 Days Ago
- 0
  
  Replies
- 0
  
  Likes
- 278
  
  Views
meter problem

Hi @David78, This has been an effect of the meter update, and we have noticed that this has affected customers. Can I ask if this is showing on... see more

by WilliamB
- 2 Days Ago
- 3
  
  Replies
- 0
  
  Likes
- 820
  
  Views
meter problem

hi I'm new to something like this but has anyone else noticed since the national meter update that everytime you top up it gets applied to the cost... see more

by David78
- 2 Days Ago
- 3
  
  Replies
- 0
  
  Likes
- 820
  
  Views
Transfer credit not working.

Hi @RachArmatage, I'm sorry to hear you are having issues after the smart meter update. We have noticed that the app has been having some issues... see more

by WilliamB
- 3 Days Ago
- 3
  
  Replies
- 0
  
  Likes
- 725
  
  Views
Transfer credit not working.

I’ve tried to transfer credit from my gas meter but it’s saying I can’t because it hasn’t had an up to date meter reading. It’s been saying this... see more

by RachArmatage
- 3 Days Ago
- 3
  
  Replies
- 0
  
  Likes
- 725
  
  Views
Why does app tell me to connect my smart display to Wi-Fi. It IS connected to wifi.

Roger: it is annoying. But, as IT worker myself, these things can be very difficult to pinpoint. Consumer products are notoriously hard to... see more

by KM1967
- 3 Days Ago
- 5
  
  Replies
- 1
  
  Likes
- 4554
  
  Views
Why does app tell me to connect my smart display to Wi-Fi. It IS connected to wifi.

Hi @RogerGreenwood, In regards to the issues you have posted here, for more technical app issues like this, we would need to raise a ticket with... see more

by WilliamB
- 4 Days Ago
- 5
  
  Replies
- 1
  
  Likes
- 4554
  
  Views
Smart score Wifi and Balances

Hi @RogerGreenwood, I'm sorry to hear that you are having issues with the app. The app is having issues connecting to the IHD at the moment, and... see more

by WilliamB
- 4 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 1087
  
  Views
Why ask for details

Hi @Kez19633, I'm sorry that the issues you posted before are still ongoing, I seen you were speaking to Pete about these. Unfortunately, Pete is... see more

by WilliamB
- 4 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 764
  
  Views
Why does app tell me to connect my smart display to Wi-Fi. It IS connected to wifi.

I have exactly the same problem and had a lengthy conversation with customer services who said it was normal and basically tough .. yet here you... see more

by RogerGreenwood
- 4 Days Ago
- 5
  
  Replies
- 0
  
  Likes
- 4554
  
  Views
Why ask for details

So why do you ask for more information and do nothing about it this committee site is as bad as the help line terrible service see more

by Kez19633
- 4 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 764
  
  Views
Smart score Wifi and Balances

Can anyone help me .. I don’t understand why my app will not give me a smart score or near realtime data.. My IHD always reads the same... see more

by RogerGreenwood
- 6 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 1087
  
  Views
In home display

Hi @faye, I'm sorry to hear that your IHD has stopped working. As this is quite account specific, the best course of action is to give our... see more

by WilliamB
- 6 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 1277
  
  Views
In home display

Hi when I join Utilita I never got a new in home display they said to carry on using my one from eon but now that one is not working how do I get a... see more

by faye
- 6 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 1277
  
  Views
No Off Peak Power

Hi @HanJ1, Usually we would advise to have an electrician look at the supply first if the meter looks to be functioning on our side, and if some... see more

by WilliamB
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 1924
  
  Views
No Off Peak Power

Hello, We are experiencing issues with having no off peak power. We have checked the storage heaters and water immersion heater and still have no... see more

by HanJ1
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 1924
  
  Views
Urgent – Topped Up But No Electricity

Hi William, Appreciate your response. However, I have tried this, but the supply is still off. Danny. see more

by DannyUtiCustomer
- 1 Week Ago
- 2
  
  Replies
- 0
  
  Likes
- 2664
  
  Views
Urgent – Topped Up But No Electricity

Hi @DannyUtiCustomer, I'm sorry to hear that this has happened and that you are still off supply. The first thing I would advise is trying to... see more

by WilliamB
- 1 Week Ago
- 2
  
  Replies
- 0
  
  Likes
- 2664
  
  Views

Latest discussions

Sign up links

By Brian
18 Hours Ago 1 Replies
No hot water since smart meter...

By ZoeW
19 Hours Ago 1 Replies
Creeping Electricity Smart Meter

By TheFugitive
22 Hours Ago 3 Replies
New-Utilita Help Centre

By WilliamB
2 Days Ago 0 Replies

Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem

Welcome to
the Community

Featured discussions

New to the Community

Help & Support

Off Topic

Utilita Giving

Become a Bill Buster!

Energy Hubs

Latest discussions

Sign up links

No hot water since smart meter...

Creeping Electricity Smart Meter

New-Utilita Help Centre

About

Customers

Contact

Welcome to the Community

Featured discussions

Latest discussions

About

Customers

Contact

Welcome to
the Community