utilita.co.uk

Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      37 Threads 406 Posts 59 Online viewers
      Last Post: Introduce yourself! by
      Rebecca
      Posts: 406 / Threads: 37 / Online viewers: 59

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,317 Threads 3,742 Posts 483 Online viewers
      Last Post: Ref by
      Rebecca
      Posts: 3,742 / Threads: 1,317 / Online viewers: 483

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      88 Threads 298 Posts 94 Online viewers
      Last Post: Prize winners by
      Rebecca
      Posts: 298 / Threads: 88 / Online viewers: 94

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 46 Posts 74 Online viewers
      Last Post: Kenilworth Road open for... by
      Rebecca
      Posts: 46 / Threads: 24 / Online viewers: 74

    5. Become a Bill Buster!

      All the top tips on how to save energy at home.
      47 Threads 82 Posts 79 Online viewers
      Last Post: What Energy High 5 Actions do... by
      Rebecca
      Posts: 82 / Threads: 47 / Online viewers: 79

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      16 Threads 21 Posts 40 Online viewers
      Last Post: Hun not connecting to meters by
      Rebecca
      Posts: 21 / Threads: 16 / Online viewers: 40
    • Ref
      @Ianpaz1975Hi Ian, do you know what the refund was for? ​​​​​​​Rebecca see more
      by Rebecca
      • 3 Days Ago
      • 1
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    • Only Electric not Gas
      @Gosport69 Hi there, Utilita will know your supply starts on the 3rd as they will have the record in order to email you that date. SP should then... see more
      by Rebecca
      • 3 Days Ago
      • 1
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      • 0
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      • 2009
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    • Ref
      Refund due £44 how long does it take to go back in to bank see more
      by Ianpaz1975
      • 4 Days Ago
      • 1
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      • 0
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      • 4911
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    • Only Electric not Gas
      Just had E-Mail saying 'Great news! Your energy is now being supplied by Utilita. Your electricity switched to us on and your gas switched to us on .... see more
      by Gosport69
      • 4 Days Ago
      • 1
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      • 0
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      • 2009
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    • no valid mobile number.
      Went to the Gosport shop through the rain and they sort it thanks. Hope you had a good weekend. I mite not need to buy a mobility phone thank you and... see more
      by Gosport69
      • 4 Days Ago
      • 2
        replies
      • 0
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      • 4860
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    • Ihd connectiob
      Hi rebecca it was 16th august my meters were put in and they still have not connected to ihd see more
      by Jacci
      • 5 Days Ago
      • 3
        replies
      • 0
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      • 36284
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    • no valid mobile number.
      @Gosport69 Sorry to hear that! If you are now a lice customer, I can certainly get this escalated on your behalf. Can you pop me a private mail using... see more
      by Rebecca
      • 5 Days Ago
      • 2
        replies
      • 0
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      • 4860
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    • Emergency Credit
      @Juliag73 So pleased you managed to figure it out in the end. We are always here in the future, should you need any help again 😀 see more
      by Rebecca
      • 5 Days Ago
      • 1
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    • Emergency Credit
      It's OK I edited as I figured out my issue 🙃 see more
      by Juliag73
      • 6 Days Ago
      • 1
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      • 0
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      • 5052
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    • no valid mobile number.
      I have a home phone only. To get a account with utilita you have to have a valid UK mobile number. I thought I had got round that problem as I am... see more
      by Gosport69
      • 1 Week Ago
      • 2
        replies
      • 0
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      • 4860
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    • Gas mater
      Here is a pic see more
      by GORDIE
      • 1 Week Ago
      • 3
        replies
      • 0
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      • 16399
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    • Gas mater
      Hi Rebecca it was 6th August this month and fitted new meter but the connection still will not work with the smart mater or app just says on the app... see more
      by GORDIE
      • 1 Week Ago
      • 3
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      • 0
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      • 16399
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    • Gas mater
      @GORDIE Hi there! Can I ask when the last visit you had was and did you have a whole new gas meter put on the wall? If I can know when this was, that... see more
      by Rebecca
      • 1 Week Ago
      • 3
        replies
      • 0
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      • 16399
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    • Gas mater
      Hi there I have had a engineer out to sort my connection from my gas meter to smart meter and he changed the meter again the there one was only... see more
      by GORDIE
      • 1 Week Ago
      • 3
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      • 0
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      • 16399
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    • What is the standing charge?
      It's all very confusing. I did an enquiry with the Energy Ombudsman and it is still not clear. It seems that published tariff, IHD cost display and... see more
      by johnhadland
      • 1 Week Ago
      • 2
        replies
      • 0
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      • 49568
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    • In home display
      @Jenka Sorry to hear that! So can I just confirm, you have an appointment booked in for the 4th of October - our teams always book the earliest... see more
      by Rebecca
      • 1 Week Ago
      • 3
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      • 33795
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    • Time lag billing
      @George Hey there thanks for letting me know that extra information. That is really helpful. In that case, it sounds like something is definitely... see more
      by Rebecca
      • 1 Week Ago
      • 3
        replies
      • 0
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      • 19436
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    • Time lag billing
      Monthly direct debit, latest bill is to the end of May 24? see more
      by George
      • 1 Week Ago
      • 3
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      • 0
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      • 19436
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    • Time lag billing
      @George Hi there! Do you pay monthly or quarterly for your bills? 😊 Thanks, ​​​​​​​Rebecca see more
      by Rebecca
      • 1 Week Ago
      • 3
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      • 0
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      • 19436
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    • Gas meter ?????
      @Gord Hi Gordon, Thanks again for bringing this to my attention. ​​​​​​​ Thanks for providing these details via DM, I have escalated this to... see more
      by Rebecca
      • 2 Weeks Ago
      • 3
        replies
      • 0
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      • 43984
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    • Gas meter ran out topped up how to restore the supply
      @Korky6634 Hi there, you go to the main meter and push A, A, B. This will then restore the supply if the top-up went on successfully. Thanks,... see more
      by Rebecca
      • 2 Weeks Ago
      • 1
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      • 0
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      • 17032
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    • Time lag billing
      Why is latest bill 1-31 May and we are near end of August, nearly 3 months adrift, I thought with Smart meters there shouldn’t be 3 month lag? see more
      by George
      • 2 Weeks Ago
      • 3
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      • 0
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      • 19436
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    • Gas meter ?????
      Hi I'm wondering if there has been any updates with this problem. I noticed my smart meter had gone off so I restarted it, and still no data being... see more
      by Gord
      • 2 Weeks Ago
      • 3
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      • 0
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      • 43984
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    • Gas meter ran out topped up how to restore the supply
      I ran out of gas emergency credit I've topped up how do I restore the supply see more
      by Korky6634
      • 2 Weeks Ago
      • 1
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      • 0
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      • 17032
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    • In home display
      I've tried resetting it I've tried turning it off for 24 hours then putting it back on its not showing electric or gas and when I top put I have to... see more
      by Jenka
      • 2 Weeks Ago
      • 3
        replies
      • 0
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      • 33795
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    • In home display
      @Jenka Hi there! Can I just check - have you tried resetting it? Is it just a case that it will not turn on? Or does it turn on and is showing an... see more
      by Rebecca
      • 2 Weeks Ago
      • 3
        replies
      • 0
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      • 33795
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    • In home display
      My in home display is not working and hasn't been for months I've rang loads of times about it and still no further forward I have to manually put my... see more
      by Jenka
      • 2 Weeks Ago
      • 3
        replies
      • 0
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      • 33795
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    • Ihd connectiob
      Yes it is x see more
      by Jacci
      • 2 Weeks Ago
      • 3
        replies
      • 0
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      • 36284
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    • Ihd connectiob
      @Jacci Hi there! It can take up to 72 hours to sync your meters with our internal Utilita systems. Can I just check this is still the case? ... see more
      by Rebecca
      • 2 Weeks Ago
      • 3
        replies
      • 0
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      • 36284
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    • Gas meter ?????
      @Gord Hi there. I am extremely sorry to read your poor start to being with Utilita. That is not good to hear. I would like to get this... see more
      by Rebecca
      • 2 Weeks Ago
      • 3
        replies
      • 0
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      • 43984
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