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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.39 Threads 422 Posts 3 Online viewersLast Post: Introduce yourself! byPosts: 422 / Threads: 39 / Online viewers: 3 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,375 Threads 3,939 Posts 105 Online viewersLast Post: Can't fully open my app byPosts: 3,939 / Threads: 1,375 / Online viewers: 105 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.88 Threads 298 Posts 132 Online viewersLast Post: Prize winners byPosts: 298 / Threads: 88 / Online viewers: 132 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 50 Posts 0 Online viewersLast Post: Does anyone win the... byPosts: 50 / Threads: 24 / Online viewers: 0 -
Become a Bill Buster!
All the top tips on how to save energy at home.47 Threads 82 Posts 2 Online viewersLast Post: What Energy High 5 Actions do... byPosts: 82 / Threads: 47 / Online viewers: 2 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.16 Threads 21 Posts 4 Online viewersLast Post: Hun not connecting to meters byPosts: 21 / Threads: 16 / Online viewers: 4
- Older Activity
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I can't open my app at the home page or the other one with the 3 bars at the end. The rest are fine, but trying to open those 2 keeps coming up... see more
- 1 Day Ago
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@Joyh Hi there - what platform/top-up method are you using? 🤗 see more
- 2 Days Ago
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@Joyh Hi there - what platform/top-up method are you using? 🤗 see more
- 2 Days Ago
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Can you confirm i am registered for Power Payback please see more
- 3 Days Ago
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Hi, could you please help me with an issue im having regarding a new smart meter fitted and new top up card? I got a new meter fitted today as they... see more
- 3 Days Ago
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Hi, I've just had a new smart meter installed & have been given a new top up card. Can anyone tell me how I take off my old pay as you go top up card... see more
- 3 Days Ago
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@Asema So pleased that article was helpful! 🤗 Just shout if there is anything else 😊 see more
- 3 Days Ago
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@RebeccaThank you so much, I didn't see the bit about it being in two parts, thank you again. see more
- 4 Days Ago
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@DarrenR That is so great to hear, sounds like you have some very interesting interests and I look forward to hearing from you more here on the... see more
- 5 Days Ago
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Hi Rebecca, I finally got some credit on through a lovely lady at the call centre, my app is still frozen and I can't use it but hopefully she passed... see more
- 5 Days Ago
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@Elsie22 I would strongly suggest calling up the contact centre and they will be able to investigate the back end of your account and understand what... see more
- 5 Days Ago
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Yes I have all of that and it still not working see more
- 5 Days Ago
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@BradfordGent66 Hi there, yes if you use the line it should do yes as it does not require having the app. I would strongly suggest calling up the... see more
- 5 Days Ago
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Now I've just used the automated payment line, cut me off as I was getting the top up code, what is it with this company, never knew it would be so... see more
- 5 Days Ago
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No sorry I haven't got a screenshot, it just says my meters haven't updated for 325 day's, the amount on the app is completely wrong and hasn't... see more
- 5 Days Ago
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@BradfordGent66 Hi there, sorry to hear this. Have you got any screen shots to show what it's displaying for you? This will help understand what... see more
- 5 Days Ago
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@DennisEmmott Hi, you'll find the answer in out following help article: Transfer money between your meters! see more
- 5 Days Ago
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@Elsie22 Hi there, have you got the latest version of the app downloaded, and got the most up to date smartphone software downloaded? Thanks,... see more
- 5 Days Ago
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@Asema Hey there, You'll find all the answers to this in our following article: Utilita Warm Home Discount - Payment Dates Let me know if... see more
- 5 Days Ago
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Just been told my account isn't linked to the app, I've been a customer for 17years never had a problem, how do I get someone to call me to sort this... see more
- 5 Days Ago
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I had an email this morning saying my £75 warm home discount has been applied, I have an electric pre payment smart meter, it has gone to my meter. ... see more
- 6 Days Ago
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Found a shop to pin in my gas card manually and even that doesn't work, so it goes from bad to worse with utilita at the moment, I'm losing the will,... see more
- 1 Week Ago
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Had gas meter removed but still got a small amount of credit on it how can I move it over to electric see more
- 1 Week Ago
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I have been with Utilita for I cannot remember how many years. I think I am in it, with my condition, I suffer with brain fog, so I find it hard... see more
- 1 Week Ago
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