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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.36 Threads 427 Posts 90 Online viewersLast post: Introduce yourself! byPosts: 427 / Threads: 36 / Online viewers: 90 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,658 Threads 4,840 Posts 1417 Online viewersLast post: Why does app tell me to... byPosts: 4,840 / Threads: 1,658 / Online viewers: 1417 -
Monthly Competitions
Find our new and exciting Community competitions via Utilita Extra here, these competitions will be run monthly for our Utilita Customers offering a wide range of prizes were excited to share to our loyal customers.4 Threads 4 Posts 29 Online viewersLast post: Tickets to Jason Derulo - NO... byPosts: 4 / Threads: 4 / Online viewers: 29 -
Community Updates
Stay in the loop with all the newest features, issues and announcements.8 Threads 17 Posts 24 Online viewersLast post: Sustainability Update byPosts: 17 / Threads: 8 / Online viewers: 24 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.94 Threads 301 Posts 104 Online viewersLast post: REMEMBRANCE DAY โ 11th... byPosts: 301 / Threads: 94 / Online viewers: 104 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!25 Threads 56 Posts 141 Online viewersLast post: Does anyone win the... byPosts: 56 / Threads: 25 / Online viewers: 141 -
Become a Bill Buster!
All the top tips on how to save energy at home.46 Threads 81 Posts 63 Online viewersLast post: What Energy High 5 Actions do... byPosts: 81 / Threads: 46 / Online viewers: 63 -
Energy Hubs
Find out all the latest news and whatโs going on in your local Utilita Energy Hub.14 Threads 15 Posts 58 Online viewersLast post: How do I get my son on this... byPosts: 15 / Threads: 14 / Online viewers: 58
- Older Activity
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Hi @KM1967, I am very sorry that this has been ongoing for so long. I can see you have managed to transfer credit since leaving this update.... see more
- 9 Hours Ago
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@Khalid The Warm Home Discount is applied based on individual eligibility rather than the shared address or account. If your partner has received... see more
- 11 Hours Ago
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To: The Warm Home Discount Team Subject: Query Regarding Warm Home Discount for Winter 2025โ2026 Dear Sir/Madam, see more
- 1 Day Ago
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Hi @Khalid, We have not yet started making payments this year for the WHD, If you are eligible and have confirmation from the DWP then the payment... see more
- 1 Day Ago
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Good Afternoon, Thank you for you response,William is currently away, but Iโll be sure to touch base with him as soon as he returns. Iโll provide... see more
- 1 Day Ago
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Good Afternoon, โโโโโโโThank you for you response,William is currently away, but Iโll be sure to touch base with him as soon as he returns. Iโll... see more
- 1 Day Ago
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@luked Appreciated . But matter was escalated to IT department already months ago. By William. looking really for progress / action now.... see more
- 1 Day Ago
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How can I get my warm home discount amount see more
- 1 Day Ago
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@KM1967 I've requested further information via direct message so we can look into this in more detail and escalate it to our IT department if needed.... see more
- 1 Day Ago
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Hi @rougvie83 This should be the case as per the official response from both Utilita and EDF - If there are issues then EDF will be able to assist... see more
- 1 Day Ago
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Hi , I have just received the final Utilita bill after the move to EDF . No issues with bill ,matches what I calculated it would be . Can I... see more
- 1 Day Ago
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Any news please. Iโm connected to exactly same wifi as the display unit. the display unit says everything is fine. Everything connected, all... see more
- 2 Days Ago
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11Replies
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HI @Amanda87 Thanks for your reply. That's good news! I think that's probably the best outcome - they'll come and make sure that everything... see more
- 5 Days Ago
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3Replies
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@PeteC I have rang them there sending an engineer out to do a comms check hopefully it will sort it out what do do u think as it's really... see more
- 5 Days Ago
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Hi @Amanda87 I'm sorry to hear this - this doesn't sound right at all. It may be that there is a communications issue between your meter and our... see more
- 5 Days Ago
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My gas on the smart meter is not matching up with the app it's saying the balance above is 894 days old! And the ihd is just saying awaiting for data... see more
- 5 Days Ago
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3Replies
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Hi @MementoMori Thanks for your message - I've sent you a Direct Message requesting some further information. Many thanks โโโโโโโPete see more
- 5 Days Ago
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3Replies
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REMEMBRANCE DAY โ 11th November Is a Memorial Day observed in the UK and the Commonwealth โ to remember those who have died in conflict. Itโs a day... see more
- 5 Days Ago
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@PeteC I canโt call as the mic on my phone is water damaged so it doesnโt pick up my voice. Iโve signed out, deleted the app then redownloaded and... see more
- 5 Days Ago
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3Replies
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Hi @MementoMori Thanks for getting in touch! I'm sorry to hear you're experiencing issues with your app and In Home Display. I'd recommend... see more
- 6 Days Ago
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The my utilita app isnโt tracking my electricity correctly. The amount on the meter is completely different, it wouldnโt let me activate emergency... see more
- 6 Days Ago
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3Replies
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Hi all! During October, we ran a competition to offer 4x tickets to see Jason Derulo Tickets at the Utilita Arena in Birmingham, and something... see more
- 1 Week Ago
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Hi @Emz197485 Thanks for getting in touch! I'd absolutely recommend getting in touch with our Customer Services team to troubleshoot the... see more
- 1 Week Ago
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Hi my ihd secure make unit has stopped working on the touchscreen also the light doesn't work anymore recently had my smets 1 meters updated it was... see more
- 1 Week Ago
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1Replies
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Hi @stevieinUK Thanks for getting in touch! If you drop me a DM with some account information, we can investigate this for you in a little more... see more
- 1 Week Ago
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1Replies
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Bonfire night can be fun, but we need to look after ourselves and loved ones, including our 4 legged friends. If you can go to a large public event... see more
- 1 Week Ago
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953Views
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Hi Had this problem for a while now, it seemed to back to working again, but it's now got worse. Back then, it was money used that was the... see more
- 1 Week Ago
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1Replies
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