utilita.co.uk

Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    members
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    users online
  • 4,882
    total posts

    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      37 Threads 410 Posts 212 Online viewers
      Last Post: Introduce yourself! by
      Rebecca
      Posts: 410 / Threads: 37 / Online viewers: 212

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,356 Threads 3,865 Posts 1347 Online viewers
      Last Post: Smart Score by
      Rebecca
      Posts: 3,865 / Threads: 1,356 / Online viewers: 1347

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      88 Threads 298 Posts 240 Online viewers
      Last Post: Prize winners by
      Rebecca
      Posts: 298 / Threads: 88 / Online viewers: 240

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 46 Posts 173 Online viewers
      Last Post: Kenilworth Road open for... by
      Rebecca
      Posts: 46 / Threads: 24 / Online viewers: 173

    5. Become a Bill Buster!

      All the top tips on how to save energy at home.
      47 Threads 82 Posts 126 Online viewers
      Last Post: What Energy High 5 Actions do... by
      Rebecca
      Posts: 82 / Threads: 47 / Online viewers: 126

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      16 Threads 21 Posts 134 Online viewers
      Last Post: Hun not connecting to meters by
      Rebecca
      Posts: 21 / Threads: 16 / Online viewers: 134
    • Smart Score
      @Alysonukuk2003 Hi there, Rebecca - your Community Manager here. Please can you have been replying to Suzan, however, she does not actually... see more
      by Rebecca
      • 1 Hour Ago
      • 8
        replies
      • 0
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      • 71827
        views
    • peaking to an agent😡😡
      @DavidLanham290561 Can you please try again now. 🤗 see more
      by Rebecca
      • 1 Hour Ago
      • 4
        replies
      • 0
        thumbs up
      • 1746
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    • peaking to an agent😡😡
      @Rebecca I have tried but I received a message stating that you cannot receive any messages until you free up some space ​​​​​​​ see more
      by DavidLanham290561
      • 2 Hours Ago
      • 4
        replies
      • 0
        thumbs up
      • 1746
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    • Warm home discount
      You'll find all the details in this helpful post we've put together here. Utilita Warm Home Discount - Payment Dates Thanks, Rebecca see more
      by Rebecca
      • 2 Hours Ago
      • 3
        replies
      • 0
        thumbs up
      • 1067
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    • peaking to an agent😡😡
      @DavidLanham290561 I had to delete your response as you had published personal details on this public end of the post. Please re-send them to me... see more
      by Rebecca
      • 2 Hours Ago
      • 4
        replies
      • 0
        thumbs up
      • 1746
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    • My Utilita App not working properly
      The app is useless, before I moved home it was never giving me the correct reading but I use to use it for topping up but it won’t even let me do... see more
      by Seanpalmer1969
      • 3 Hours Ago
      • 7
        replies
      • 0
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      • 34599
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    • Warm home discount
      I live in england see more
      by Lizzie
      • 4 Hours Ago
      • 3
        replies
      • 0
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      • 1067
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    • Low cost Heater
      @lubymaria Hi there and welcome to the Community! 🤗 That is a very good question, which I am sure other member would also love to know, especially... see more
      by Rebecca
      • 4 Hours Ago
      • 1
        replies
      • 0
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      • 838
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    • Customer services
      @Jackyevs Hello there, I did reply to your last post 🤗 Hi there! We have one contact centre that is evenly distributed across the UK and South... see more
      by Rebecca
      • 4 Hours Ago
      • 1
        replies
      • 0
        thumbs up
      • 654
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    • Warm home discount
      @Lizzie Hi - do you live in England/Wales or Scotland? Rebecca see more
      by Rebecca
      • 4 Hours Ago
      • 3
        replies
      • 0
        thumbs up
      • 1067
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    • Introduce yourself!
      @cassie Hi and welcome to the community. Is this still the case? ​​​​​​​Rebecca see more
      by Rebecca
      • 4 Hours Ago
      • 294
        replies
      • 0
        thumbs up
      • 1146029
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    • Customer services
      I have tried to report a broken IHD unit since Saturday. I can't phone the South Africa number as I get charged £4.91 a minute. How on earth are we... see more
      by Jackyevs
      • 4 Hours Ago
      • 1
        replies
      • 0
        thumbs up
      • 654
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    • Warm home discount
      Am I entitled to the warm home discount how can I find out see more
      by Lizzie
      • 4 Hours Ago
      • 3
        replies
      • 0
        thumbs up
      • 1067
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    • Low cost Heater
      Hi there, I have been with Utilita since February 2024 and live in a 1 bed flat with storage heaters. I work 2 jobs just to basically get by each... see more
      by lubymaria
      • 5 Hours Ago
      • 1
        replies
      • 1
        thumbs up
      • 838
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    • Broken IHD
      @Jackyevs Hi there! We have one contact centre that is evenly distributed across the UK and South Africa. All agents are equipped to help exactly... see more
      by Rebecca
      • 6 Hours Ago
      • 1
        replies
      • 0
        thumbs up
      • 3367
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    • Gas bill /cost
      @delcarmo Hi there! You should have either an In-Home Display (the white or black little box that you can move around). The second option would be... see more
      by Rebecca
      • 6 Hours Ago
      • 1
        replies
      • 0
        thumbs up
      • 3031
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    • peaking to an agent😡😡
      @DavidLanham290561 Hi there! Sorry to hear this - I do know that Mondays are particularly busy for the phone lines. Could you please pop me a... see more
      by Rebecca
      • 6 Hours Ago
      • 4
        replies
      • 0
        thumbs up
      • 1746
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    • Introduce yourself!
      @DavidLanham290561 Hi there - is there anything I can do to help? Thanks, Rebecca see more
      by Rebecca
      • 7 Hours Ago
      • 294
        replies
      • 0
        thumbs up
      • 1146029
        views
    • Introduce yourself!
      How do I get someone to answer your phones? see more
      by DavidLanham290561
      • 8 Hours Ago
      • 294
        replies
      • 0
        thumbs up
      • 1146029
        views
    • peaking to an agent😡😡
      I have made numerous attempts to speak to an agent without success!! I'm looking to start an account with this energy company but if this is an... see more
      by DavidLanham290561
      • 8 Hours Ago
      • 4
        replies
      • 0
        thumbs up
      • 1746
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    • Energy Bills Payments - Popular Questions
      @delcarmo Hi - here is a helpful article on the different ways you can top-up. Ways to Top-up with Utilita How to: Manually enter your top-up on... see more
      by Rebecca
      • 22 Hours Ago
      • 37
        replies
      • 0
        thumbs up
      • 60105
        views
    • Gas bill /cost
      Since I moved to my council renting house, I always topping up my electricity, but not gas, but my gas is still on and I have never top up it until... see more
      by delcarmo
      • 23 Hours Ago
      • 1
        replies
      • 0
        thumbs up
      • 3031
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    • Energy Bills Payments - Popular Questions
      I don't know how to top up my Gas. see more
      by delcarmo
      • 23 Hours Ago
      • 37
        replies
      • 0
        thumbs up
      • 60105
        views
    • Broken IHD
      My IHD does not work. I have put new batteries in. The display comes on for around 30 seconds and then goes blank. I have tried to phone Utilita,... see more
      by Jackyevs
      • 1 Day Ago
      • 1
        replies
      • 0
        thumbs up
      • 3367
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    • Billing / top up cost
      Same happens to me .Everytime I top.up it's charges me around £1.50 .And I'm not in debt. see more
      by easydaz
      • 2 Days Ago
      • 3
        replies
      • 0
        thumbs up
      • 14405
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    • Utilita Warm Home Discount - Payment Dates
      Hi guys, We have had a lot of questions coming into our Contact Centre & Social Media pages about the Warm Home Discount payment dates. Here is... see more
      by Rebecca
      • 4 Days Ago
      • 0
        replies
      • 0
        thumbs up
      • 3916
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    • Utilita app
      @Sparky999962 Oh no, sorry to hear that! I will get this escalated for you. Please can you pop me a private mail using the link in my signature... see more
      by Rebecca
      • 4 Days Ago
      • 6
        replies
      • 0
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      • 23965
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    • Utilita app
      I have now uninstalled the app and reinstalled it now I am unable to log in says email is incorrect.? But I can login online no problem there is... see more
      by Sparky999962
      • 4 Days Ago
      • 6
        replies
      • 0
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      • 23965
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    • My Utilita App not working properly
      Yes, I have a similar problem in the app where only my gas supply is showing and not the electricity account. see more
      by Marbenthe
      • 4 Days Ago
      • 7
        replies
      • 0
        thumbs up
      • 34599
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    • Utilita app
      Yes I believe so see more
      by Sparky999962
      • 5 Days Ago
      • 6
        replies
      • 0
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      • 23965
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