utilita.co.uk

Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

  • 35,233
    members
  • 690
    users online
  • 5,283
    total posts

    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      40 Threads 433 Posts 21 Online viewers
      Last Post: Introduce yourself! by
      WilliamB
      Posts: 433 / Threads: 40 / Online viewers: 21

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,448 Threads 4,213 Posts 121 Online viewers
      Last Post: Gas and electric by
      PeteC
      Posts: 4,213 / Threads: 1,448 / Online viewers: 121

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      90 Threads 301 Posts 195 Online viewers
      Last Post: Nanotechnology by
      Bumble
      Posts: 301 / Threads: 90 / Online viewers: 195

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 50 Posts 123 Online viewers
      Last Post: Does anyone win the... by
      avebav
      Posts: 50 / Threads: 24 / Online viewers: 123

    5. Energy Saving Tips

      All the top tips on how to save energy at home.
      50 Threads 99 Posts 6 Online viewers
      Last Post: The last Power Payback by
      Rebecca
      Posts: 99 / Threads: 50 / Online viewers: 6

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      17 Threads 25 Posts 4 Online viewers
      Last Post: Broken smart hub by
      Dean
      Posts: 25 / Threads: 17 / Online viewers: 4
    • Gas and electric
      Hi @Lillian123456 Thanks for getting in touch - I'm sorry to hear that your supply is about to go off and we'd really like to help. The best... see more
      by PeteC
      • 1 Day Ago
      • 1
        replies
      • 0
        thumbs up
      • 195
        views
    • Gas and electric
      Hi could you please help me with some gas and electric as I have got my baby niece staying with me she is 8 months old my husband has got high blood... see more
      by Lilian123456
      • 1 Day Ago
      • 1
        replies
      • 0
        thumbs up
      • 195
        views
    • ECO 4 scheme
      Hi @DarrenR, There are a few conditions to our ECO schemes based on home ownership and type of tenancy. This is because we are unable to install... see more
      by WilliamB
      • 5 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 1011
        views
    • Update from your Community Manager
      Hi Everyone, I'm William, and I'll be one of your community managers alongside @PeteC and @Dean, while @Rebecca is away. I work in Utilita's... see more
      by WilliamB
      • 5 Days Ago
      • 3
        replies
      • 0
        thumbs up
      • 1557
        views
    • Introduce yourself!
      Hi Everyone, I'm William, and I'll be one of your community managers alongside @PeteC and @Dean, while @Rebecca is away. I work in Utilita's... see more
      by WilliamB
      • 5 Days Ago
      • 309
        replies
      • 0
        thumbs up
      • 1410698
        views
    • In home display
      Hi @Allywil, The device will need to be connected by opening the Home network on Utilitas end as well, all of our agents are trained to do this... see more
      by Dean
      • 5 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 884
        views
    • ECO 4 scheme
      This scheme that is advised by the government and promoted by Utilita is not 100% true to what is advertised. You have to make sure that the property... see more
      by DarrenR
      • 6 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 1011
        views
    • In home display
      Have been a customer since Jan 2025 and had smart meters installed, gas outside, electric in cellar. The IHD Jas never worked. States connecting, not... see more
      by Allywil
      • 6 Days Ago
      • 1
        replies
      • 0
        thumbs up
      • 884
        views
    • Introduce yourself!
      ​​​​​​​Hello all! I'm @Dean, and I am also part of Utilita's Customer Experience team. You may recognise me as I have helped Rebecca on the... see more
      by Dean
      • 6 Days Ago
      • 309
        replies
      • 1
        thumbs up
      • 1410698
        views
    • Update from your Community Manager
      Hello all! I'm @Dean, and I am also part of Utilita's Customer Experience team. You may recognise me as I have helped Rebecca on the community for... see more
      by Dean
      • 6 Days Ago
      • 3
        replies
      • 1
        thumbs up
      • 1557
        views
    • Update from your Community Manager
      Hi everyone! I'm @PeteC, and I am part of Utilita's Customer Experience team. I've been with the company about a year, but have worked in the... see more
      by PeteC
      • 6 Days Ago
      • 3
        replies
      • 1
        thumbs up
      • 1557
        views
    • Introduce yourself!
      Hi everyone! ​​​​​​​I'm @PeteC, and I am part of Utilita's Customer Experience team. I've been with the company about a year, but have worked in... see more
      by PeteC
      • 6 Days Ago
      • 309
        replies
      • 1
        thumbs up
      • 1410698
        views
    • Introduce yourself!
      Hello Utilita Community! 👋 I wanted to take the time to update you on a slight change that will be happening here on the Utilita Community. As... see more
      by Rebecca
      • 6 Days Ago
      • 309
        replies
      • 1
        thumbs up
      • 1410698
        views
    • Get ready to WIN a free solar panel package!
      We’re empowering households across the UK to embrace their sustainability journey, cut energy costs, and make a positive impact on the planet with... see more
      by PeteC
      • 6 Days Ago
      • 0
        replies
      • 0
        thumbs up
      • 513
        views
    • Update from your Community Manager
      Hello Utilita Community! 👋 I wanted to take the time to update you on a slight change that will be happening here on the Utilita Community. As... see more
      by Rebecca
      • 1 Week Ago
      • 3
        replies
      • 0
        thumbs up
      • 1557
        views
    • Nanotechnology
      Has anyone used or have knowledge of this service Solar panel revive increase energy by 15-30% see more
      by Bumble
      • 1 Week Ago
      • 0
        replies
      • 0
        thumbs up
      • 632
        views
    • Utilita Power Payback 2024 – 2025
      @Tersa Hi there, sorry to hear you feel disappointed with the lack of how much you have saved. It sounds like you are already a low user like you... see more
      by Rebecca
      • 1 Week Ago
      • 19
        replies
      • 0
        thumbs up
      • 30571
        views
    • Emergency credit.
      Hi @RachArmatage, Thanks for your post. The meter usually only says rejected when it is in vend mode. Can I ask what buttons you pressed while... see more
      by WilliamB
      • 1 Week Ago
      • 1
        replies
      • 0
        thumbs up
      • 2420
        views
    • App Moving home
      Hi @PaulGrow, I'm sorry that you have been experiencing long waiting times while trying to get through to us. To answer your question about moving... see more
      by WilliamB
      • 1 Week Ago
      • 6
        replies
      • 0
        thumbs up
      • 4886
        views
    • Utilita Power Payback 2024 – 2025
      my 2 most recent time slots one of them I was unable to cut back on everything due to work so obviously didn't save/earn anything but my 2nd occasion... see more
      by Tersa
      • 1 Week Ago
      • 19
        replies
      • 0
        thumbs up
      • 30571
        views
    • Emergency credit.
      I followed the instructions to activate emergency credit and it said rejected. Why did that happen? see more
      by RachArmatage
      • 1 Week Ago
      • 1
        replies
      • 0
        thumbs up
      • 2420
        views
    • App Moving home
      The only thing I can suggest is try and ring tge very second they open. E.g. watch your phone at 08:59 and press your dial out button as soon as... see more
      by Lavender56
      • 1 Week Ago
      • 6
        replies
      • 0
        thumbs up
      • 4886
        views
    • App Moving home
      @Lavender56 I'm trying to move now and it's a nightmare. I can't get to speak to anyone that can help me and this is after two and a half days. I... see more
      by PaulGrow
      • 1 Week Ago
      • 6
        replies
      • 0
        thumbs up
      • 4886
        views
    • Need help
      Hi @Julian1972. Thanks for getting in touch. We'd really like to help you out, and to do this in the first instance I'd recommend speaking to one... see more
      by PeteC
      • 1 Week Ago
      • 1
        replies
      • 0
        thumbs up
      • 11679
        views
    • Getting beyond a joke now.
      Hi @stj2006 Please accept my apologies for not having come back to you - I had sent off your information to our billing team to investigate... see more
      by PeteC
      • 1 Week Ago
      • 5
        replies
      • 0
        thumbs up
      • 9802
        views
    • Need help
      Please I suffer mental health a got glaucoma I struggle with prepay cos I forget to put enough on ​​​​​​​..I can easy afford to and got big debt..I... see more
      by Julian1972
      • 1 Week Ago
      • 1
        replies
      • 0
        thumbs up
      • 11679
        views
    • Introduce yourself!
      @Steve007 Hey there, Welcome to the Community! Can you provide a bit more detail on this so I am able to help troubleshoot for you? This... see more
      by Rebecca
      • 1 Week Ago
      • 309
        replies
      • 0
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      • 1410698
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    • Getting beyond a joke now.
      Well Pete never got back in touch, but i did figure it out for myself! I'll answer it here then if anybody else has the same query it might help... see more
      by stj2006
      • 1 Week Ago
      • 5
        replies
      • 0
        thumbs up
      • 9802
        views
    • No gas reading on smart meter
      Hi @part1, As this could be a comms issue you would need to speak to an agent - unfortunately the community is not a live chat so I cant connect you... see more
      by Dean
      • 1 Week Ago
      • 3
        replies
      • 0
        thumbs up
      • 4484
        views
    • Introduce yourself!
      @Rebecca hi I’m Steve I am having serious problem topping my metres up see more
      by Steve007
      • 1 Week Ago
      • 309
        replies
      • 0
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      • 1410698
        views