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    New to Utilita?
    Say hello to your Utilita Community, and introduce yourself.
    Help and Support
    Your most popular questions digested into super handy guides.
    Become a Bill Buster
    All the top tips on how to save energy at home.

  1. New to the Community

    This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
    48 Threads 455 Posts 8 Online viewers
    Last post: meter problem by
    WilliamB
    Posts: 455 / Threads: 48 / Online viewers: 8

  2. Help & Support

    Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
    1,528 Threads 4,425 Posts 161 Online viewers
    Last post: Transfer by
    Slopper
    Posts: 4,425 / Threads: 1,528 / Online viewers: 161

  3. Off Topic

    The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
    89 Threads 300 Posts 70 Online viewers
    Last post: Need help by
    PeteC
    Posts: 300 / Threads: 89 / Online viewers: 70

  4. Utilita Giving

    Everything on our Charity Partners and latest charity work and news!
    25 Threads 52 Posts 61 Online viewers
    Last post: The monthly prizes by
    PeteC
    Posts: 52 / Threads: 25 / Online viewers: 61

  5. Become a Bill Buster!

    All the top tips on how to save energy at home.
    50 Threads 99 Posts 1 Online viewers
    Last post: The last Power Payback by
    Rebecca
    Posts: 99 / Threads: 50 / Online viewers: 1

  6. Energy Hubs

    Find out all the latest news and what’s going on in your local Utilita Energy Hub.
    18 Threads 27 Posts 4 Online viewers
    Last post: How do I get my son on this... by
    PeteC
    Posts: 27 / Threads: 18 / Online viewers: 4
  • Transfer
    Why can’t I transfer from my gas account keeps saying unavailable see more
    by Slopper
    • 3 Hours Ago
    • 0
      Replies
    • 0
      Likes
    • 18
      Views
  • NO email after password reset
    Don't receive any emails after requesting a password reset on main site. Junk folder checked, all rules and forwards have been turned off for over 4... see more
    by spacevortex
    • 5 Hours Ago
    • 0
      Replies
    • 0
      Likes
    • 25
      Views
  • Transfer credit not working
    Hi @Katrina46, As mentioned above, unfortunately we don't have a definitive timescale on when the issue detailed will be resolved. However, if you... see more
    by WilliamB
    • 1 Day Ago
    • 5
      Replies
    • 0
      Likes
    • 1856
      Views
  • Transfer credit not working
    I haven't been able to transfer for 3 weeks now. Any idea how much longer this problem is going to last? see more
    by Katrina46
    • 1 Day Ago
    • 5
      Replies
    • 0
      Likes
    • 1856
      Views
  • Transfer credit not working
    Hi @AllyB, Unfortunately we don't have a definitive timescale on when this will be resolved due to the complexity of the factors causing these... see more
    by WilliamB
    • 2 Days Ago
    • 5
      Replies
    • 0
      Likes
    • 1856
      Views
  • Transfer credit not working
    When will the "Transfer Credit" problem be resolved? ​​​​​​​Thanks see more
    by AllyB
    • 2 Days Ago
    • 5
      Replies
    • 0
      Likes
    • 1856
      Views
  • Hub display not connecting
    Hi @Lewislay, It sounds like you have been through most of the initial steps we would advise to try and re-connect the IHD to the meter. I'm sorry... see more
    by WilliamB
    • 4 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 1024
      Views
  • Gas tariff
    Hi @Desmond, This is quite unusual within the app, and seems quite account specific. If you send me a direct message with your account... see more
    by WilliamB
    • 4 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 1076
      Views
  • Transfer credit not working
    Hi @Emily1989, We are aware of an issue with the app at the moment, which is affecting features within the app which require the app to have an up... see more
    by WilliamB
    • 4 Days Ago
    • 5
      Replies
    • 0
      Likes
    • 1856
      Views
  • No hot water since smart meter installed 7 days ago
    Hi @ZoeW, I'm glad you managed to get this sorted in the end and have hot water again. I apologise for the inconvenience caused. Thanks,... see more
    by WilliamB
    • 4 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 3870
      Views
  • Hub display not connecting
    Hey I’ve had my in home hub display for ages now but it never seems to connect to my meters I’ve called and msg but nothing is working I’ve moved the... see more
    by Lewislay
    • 5 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 1024
      Views
  • Gas tariff
    My gas "view tariff" has gone missing from my app and although I can see my daily usage the bill I have just received says zero gas used. see more
    by Desmond
    • 5 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 1076
      Views
  • Transfer credit not working
    My transfer credit isn't working see more
    by Emily1989
    • 6 Days Ago
    • 5
      Replies
    • 0
      Likes
    • 1856
      Views
  • No hot water since smart meter installed 7 days ago
    Thanks William I actually realised that Utilita had given me the wrong tariff . After numerous phone calls I finally managed to get it changed to... see more
    by ZoeW
    • 1 Week Ago
    • 3
      Replies
    • 1
      Likes
    • 3870
      Views
  • Smart Unit rate for First 2 kWh
    @PeteC Fab. DM heading your way! see more
    by JDH
    • 1 Week Ago
    • 8
      Replies
    • 0
      Likes
    • 132129
      Views
  • Transfer credit not working.
    Hi @Domran, I'm sorry to hear this is also affecting yourself. It does say that we take half-hourly reads from the meter in our terms and... see more
    by WilliamB
    • 1 Week Ago
    • 4
      Replies
    • 0
      Likes
    • 5472
      Views
  • Creeping Electricity Smart Meter
    Hi @TheFugitive, All our tariffs are variable, and while it may have been less expensive at the time the meter was switched to billing, at the... see more
    by WilliamB
    • 1 Week Ago
    • 3
      Replies
    • 0
      Likes
    • 4093
      Views
  • Sign up links
    Hi @Brian, I'm glad to hear that your friends are interested in joining us. You are able to get a quote from us by clicking the link here, Join us... see more
    by WilliamB
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 2597
      Views
  • No hot water since smart meter installed 7 days ago
    Hi @ZoeW, I'm sorry to hear this. It is quite account specific and we may need to send an engineer to your property to look at the meters. Could... see more
    by WilliamB
    • 1 Week Ago
    • 3
      Replies
    • 0
      Likes
    • 3870
      Views
  • Sign up links
    I have a few friends who are thinking of switching, and I am trying to find the link from my account, with no luck. I have looked all over my... see more
    by Brian
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 2597
      Views
  • Creeping Electricity Smart Meter
    Thank you for your reply William. I was originally on prepayment but found out Utilita had switched me to credit billing because, not having a... see more
    by TheFugitive
    • 1 Week Ago
    • 3
      Replies
    • 0
      Likes
    • 4093
      Views
  • Transfer credit not working.
    And your t&c stipulate you DO NOT need to use your IHD. The meters get sent to your system which works, the app does not. Its most likely the update... see more
    by Domran
    • 1 Week Ago
    • 4
      Replies
    • 0
      Likes
    • 5472
      Views
  • Transfer credit not working.
    This has been happending to me for a number of weeks. Had a complaint logged and after a week get s phone call saying its because i am not using... see more
    by Domran
    • 1 Week Ago
    • 4
      Replies
    • 0
      Likes
    • 5472
      Views
  • No hot water since smart meter installed 7 days ago
    As above I switched to Utilita and had a smart meter installed I have had no hot water since I’m on economy 7 but it’s not kicking in to heat my... see more
    by ZoeW
    • 1 Week Ago
    • 3
      Replies
    • 0
      Likes
    • 3870
      Views
  • Creeping Electricity Smart Meter
    Hi @TheFugitive, If you are on our Smart Energy tariff, then this is no consumption no payment. So it is strange that while the property was... see more
    by WilliamB
    • 1 Week Ago
    • 3
      Replies
    • 0
      Likes
    • 4093
      Views
  • Creeping Electricity Smart Meter
    Gas and electricity supplies turned off at the consumer unit. House was unoccupied for almost two years. Electricity meter was advancing whilst... see more
    by TheFugitive
    • 1 Week Ago
    • 3
      Replies
    • 0
      Likes
    • 4093
      Views
  • meter problem
    Hi @David78, Thanks for confirming this information. The issue is only with the usage display, meaning that extra usage displayed will not be... see more
    by WilliamB
    • 1 Week Ago
    • 3
      Replies
    • 1
      Likes
    • 4936
      Views
  • meter problem
    both meter and in home display the app has no effect see more
    by David78
    • 1 Week Ago
    • 3
      Replies
    • 0
      Likes
    • 4936
      Views
  • New-Utilita Help Centre
    Hi Everyone, We're thrilled to announce the launch of our brand-new help centre, designed with you in mind! 🎉 Our goal is to make it easier than... see more
    by WilliamB
    • 1 Week Ago
    • 0
      Replies
    • 0
      Likes
    • 2189
      Views
  • meter problem
    Hi @David78, This has been an effect of the meter update, and we have noticed that this has affected customers. Can I ask if this is showing on... see more
    by WilliamB
    • 1 Week Ago
    • 3
      Replies
    • 0
      Likes
    • 4936
      Views