utilita.co.uk

Welcome to the Community

Get useful advice, and answers to the questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join us and stay in the know!

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    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      38 Threads 253 Posts 10 Online viewers
      Last Post: In-home display still not... by
      Rebecca
      Posts: 253 / Threads: 38 / Online viewers: 10

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      253 Threads 829 Posts 70 Online viewers
      Last Post: Have to change to direct... by
      murphy
      Posts: 829 / Threads: 253 / Online viewers: 70

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      74 Threads 276 Posts 12 Online viewers
      Last Post: Love is Love! Join us to... by
      Rebecca
      Posts: 276 / Threads: 74 / Online viewers: 12

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      16 Threads 29 Posts 3 Online viewers
      Last Post: Welcome to the 'Utilita... by
      Rebecca
      Posts: 29 / Threads: 16 / Online viewers: 3

    5. Energy Efficiency

      All the top tips on how to save energy at home.
      24 Threads 46 Posts 6 Online viewers
      Last Post: Energy Saving Tip of the Day! by
      Rebecca
      Posts: 46 / Threads: 24 / Online viewers: 6

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      11 Threads 11 Posts 2 Online viewers
      Last Post: Spotlight: Little Mix 👯‍♀️ by
      Rebecca
      Posts: 11 / Threads: 11 / Online viewers: 2
    • Have to change to direct debit but is it gas or electric?
      Got through to angel who was brilliant.shes got me sorted so will stay on the same cheap tarrif. Thanks again see more
      by murphy
      • 5 Hours Ago
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    • App
      I have had been unfortunate to purchase a property with pre payment meters which I have to keep for 12 weeks. The app dosent show me any balance for... see more
      by Janner70
      • 9 Hours Ago
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    • Have to change to direct debit but is it gas or electric?
      Dean thanks very much pal thats brilliant. Yesmy electric is the payg but my gas meter is one of the old ones. Ok i will call them today see what... see more
      by murphy
      • 12 Hours Ago
      • 3
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      • 1
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      • 277
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    • Have to change to direct debit but is it gas or electric?
      Hi @murphy, ​​​​​​​ This is only for customers on a Billing agreement so in your case this will be only your gas if your electric is on Prepay, ... see more
      by Dean
      • 12 Hours Ago
      • 3
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      • 1
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      • 277
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    • Have to change to direct debit but is it gas or electric?
      Hi all this is my first time on here so please bare with me. Ive had an email from utilita telling me if i dont set up a direct debit my tarrif will... see more
      by murphy
      • 23 Hours Ago
      • 3
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      • 1
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    • I'm autistic
      @ANZAC It's a pleasure to be able to help and I am pleased it was sorted in the end! Nonetheless the process still needs to be examined. I do hope... see more
      by Rebecca
      • 1 Day Ago
      • 4
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    • My Utilita app
      Hello George! 😀 Can I start by just asking a few standard questions - have you got the latest software updates on your android or apple phone -... see more
      by Rebecca
      • 1 Day Ago
      • 1
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    • I'm autistic
      Thank you Rebecca see more
      by ANZAC
      • 1 Day Ago
      • 4
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      • 882
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    • I'm autistic
      @ANZAC Morning and a warm welcome to the Utilita Community! Firstly - I wanted to apologise that you have been through this kind of customer... see more
      by Rebecca
      • 1 Day Ago
      • 4
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    • My Utilita app
      Hi my Utilita app is not working properly I can not send meter readings see my tariff see more
      by georgesaitch
      • 2 Days Ago
      • 1
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    • I'm autistic
      Christina set up my Variable Direct Debit bless her. That was very unpleasant until Christina helped me. see more
      by ANZAC
      • 2 Days Ago
      • 4
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    • I'm autistic
      After 45 minutes on hold listening to bad music and the same very annoying recorded message every 10 seconds I finally got through to "Sharon." I... see more
      by ANZAC
      • 2 Days Ago
      • 4
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    • In-home display still not showing gas data.
      Sheddy66 Hi I deleted your last comment as you put it in the public domain which is a data protection risk for you - as this is a public forum. ... see more
      by Rebecca
      • 2 Days Ago
      • 2
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    • In-home display still not showing gas data.
      Sheddy66 Morning Sheddy and welcome to the Utilita Community 😀 Sorry to hear that you're experiencing these issues - there could be several... see more
      by Rebecca
      • 2 Days Ago
      • 2
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      • 0
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      • 1287
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    • In-home display still not showing gas data.
      It is June 2022 and this on-going problem goes on and on. I want to keep an eye on usage but it's a no go every single day. see more
      by Sheddy66
      • 4 Days Ago
      • 2
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    • Connecting to Utilita - Help required
      Hi sim, I will check for you the documentation we will accept and update you soon. Cat 👋 see more
      by Cat
      • 5 Days Ago
      • 3
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    • Connecting to Utilita - Help required
      I have moved in to a property I have bought supplied by Utllita. I phoned and was told to email id for me and documents for proof of ownership. My... see more
      by sim
      • 6 Days Ago
      • 3
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    • Telephone Number
      Kezwil82 Hi 😀 The general phone number is 0345 207 2000 ​​​​​​​Hope this helps? see more
      by Rebecca
      • 1 Week Ago
      • 1
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    • Gas usage
      Chrisheron Thank you so much for this! It really helps! I am going off to take this to my App Team for investigation and will report back as soon as... see more
      by Rebecca
      • 1 Week Ago
      • 11
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      • 0
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    • Telephone Number
      Hi, what’s the telephone number I can speak to someone? I am only getting the previous ven code and moving home. see more
      by Kezwil82
      • 1 Week Ago
      • 1
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    • Gas usage
      Rebecca please find attached image minus COST function. see more
      by Chrisheron
      • 1 Week Ago
      • 11
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    • Gas usage
      Chrisheron Hiya - I have gone back into the business and can confirm the cost function has not been removed. You can attach a screen shot of this... see more
      by Rebecca
      • 1 Week Ago
      • 11
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    • Gas usage
      Rebecca both myself and the OP would like this investigated (therefore I havent 'changed my mind'. This facility does not allow screenshots to be... see more
      by Chrisheron
      • 1 Week Ago
      • 11
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    • Gas usage
      Chrisheron Ok Chris, I would still like to investigate this for you - especially as you are unhappy about it and raising it to me as your Community... see more
      by Rebecca
      • 1 Week Ago
      • 11
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    • Gas usage
      Rebecca this certainly seems to be the case. Utilita do not need a screen shot as this approach has been launched across ALL platforms (as per... see more
      by Chrisheron
      • 1 Week Ago
      • 11
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    • Gas usage
      Chrisheron Hello there - this is certainly not the case. If you could send me a private mail with your account number and some screen grabs with... see more
      by Rebecca
      • 1 Week Ago
      • 11
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    • Gas usage
      DeniseLynn How strange! If it is still only displaying the KwPh and not the actually monetary figure - please can you drop me a private mail with... see more
      by Rebecca
      • 1 Week Ago
      • 11
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    • Introduce yourself!
      Hi Tony, Rebecca is not working this week. If you have any questions please feel free to post them in our help and support section of the... see more
      by Cat
      • 1 Week Ago
      • 156
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    • Government support payment
      Hi @Nightdreamer, It is yet to be confirmed how everyone will be receiving the payments. I have found a helpful article that might answer any... see more
      by Cat
      • 1 Week Ago
      • 1
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