utilita.co.uk

Welcome to the Community

Get useful advice, and answers to the questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join us and stay in the know!

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  • 1,581
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    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      29 Threads 226 Posts 10 Online viewers
      Last Post: Credit mode by
      Riz
      Posts: 226 / Threads: 29 / Online viewers: 10

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      285 Threads 931 Posts 102 Online viewers
      Last Post: In home display not... by
      Cherry
      Posts: 931 / Threads: 285 / Online viewers: 102

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      75 Threads 277 Posts 7 Online viewers
      Last Post: Did you know about this.. ? by
      basmafarah2n
      Posts: 277 / Threads: 75 / Online viewers: 7

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      16 Threads 29 Posts 3 Online viewers
      Last Post: Welcome to the 'Utilita... by
      Rebecca
      Posts: 29 / Threads: 16 / Online viewers: 3

    5. Energy Efficiency

      All the top tips on how to save energy at home.
      25 Threads 47 Posts 3 Online viewers
      Last Post: Cost of Living Crisis -... by
      Rebecca
      Posts: 47 / Threads: 25 / Online viewers: 3

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      11 Threads 11 Posts 3 Online viewers
      Last Post: Spotlight: Little Mix 👯‍♀️ by
      Rebecca
      Posts: 11 / Threads: 11 / Online viewers: 3
    • In home display not connecting to meter
      My new in home display will not connect to my meter. This has been going on since April. I've have called utilita multiple times to get this... see more
      by Cherry
      • 1 Hour Ago
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    • Cost of Living Crisis - Weekly Tip!
      Hello lovely community members! As promised - here is the weekly money saving tip. One of the biggest increases from speaking to other members... see more
      by Rebecca
      • 3 Hours Ago
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    • Savings
      Bcon68 Hello! Sorry to hear this - can you pop me a private mail with your customer reference number here so I can escalate this to my app team. 😀 ... see more
      by Rebecca
      • 7 Hours Ago
      • 1
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    • £200 on electricity and gas
      @Baz Hello! 👋 Welcome to the community! I think this article will really help with your question. As a lot of these grants and schemes are all... see more
      by Rebecca
      • 7 Hours Ago
      • 1
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    • Savings
      Hi maybe someone can help me I've got £90 savings in my a count but the app keeps saying unable to access my saving try again later I've phoned the... see more
      by Bcon68
      • 7 Hours Ago
      • 1
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    • £200 on electricity and gas
      Does anyone know when we are going to get the £200 on electricity and gas for the government. How are Utilities going to my people on smart meters ... see more
      by Baz
      • 1 Day Ago
      • 1
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    • fit payments
      Glen10 Hi there Glen! Have you tried ringing up Utilita and asking for an update? I can escalate this email for you - but it may be faster to call... see more
      by Rebecca
      • 2 Days Ago
      • 1
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    • Credit missing
      Bella77 Hello! As this is an account specific enquiry it would be best to ring up and speak to an advisor in regards to this matter - as they will... see more
      by Rebecca
      • 2 Days Ago
      • 1
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      • 460
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    • Credit missing
      Money was debited from my account but error message was received after online top up on my phone so no vend code was given or credit applied to my... see more
      by Bella77
      • 2 Days Ago
      • 1
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      • 0
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      • 460
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    • Cost of Living Crisis - Kids Eat Free!
      Hello Folks how to eat well on a tight budget for a family of four. Buy 4 pork chops a kilo of brown onions a 2.5 kilo of Fluffy Maris Piper... see more
      by michaelpeter
      • 2 Days Ago
      • 4
        replies
      • 0
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      • 4486
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    • Credit mode
      How much cheaper is credit mode to prepayment meter? and is it worth it? thank you. see more
      by Riz
      • 3 Days Ago
      • 0
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    • Cost of Living Crisis - Kids Eat Free!
      michaelpeter Thank you so much for your great advice! It is so great to see. Please do feel free to post a blog piece on here with any guides or... see more
      by Rebecca
      • 3 Days Ago
      • 4
        replies
      • 0
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    • Cost of Living Crisis - Kids Eat Free!
      There are some great prices on foods out there especially if you shop at Aldi and OR / Lidl they have some great offers also Lidl have their Veg... see more
      by michaelpeter
      • 6 Days Ago
      • 4
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      • 1
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    • Utilita app
      Mines is the same it’s not been working for like 2 months now phoned a few times and told they’ll contact me and it’ll be sorted out still waiting on... see more
      by Chantelle
      • 1 Week Ago
      • 3
        replies
      • 0
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      • 3761
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    • Utilita app
      Traceybailey68 Hello! Me again 😀 Can you pop me a private mail by clicking here with your full address, DOB and customer ref number and I can get... see more
      by Rebecca
      • 1 Week Ago
      • 3
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      • 0
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    • Blank Meter Display
      GaryB Hello! Can you pop me a private mail by clicking here with your full address, DOB and customer ref number and I can get this escalated and a... see more
      by Rebecca
      • 1 Week Ago
      • 6
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      • 0
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      • 8970
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    • Not matching
      vicsterb38 Good to hear that there is some kind of progress. Can you let me know how the meter fitting goes on the 19th - and please do remember,... see more
      by Rebecca
      • 1 Week Ago
      • 8
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      • 0
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      • 11167
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    • Utilita app
      Traceybailey68 I am sorry that you have had no joy here. It could be because there is no answer for you at present as to why this is happening. I... see more
      by Rebecca
      • 1 Week Ago
      • 3
        replies
      • 1
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      • 3761
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    • fit payments
      I have written to Utilita re being fit registered. I am still waiting for a reply. GETTING NOWHERE FAST. see more
      by Glen10
      • 1 Week Ago
      • 1
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      • 0
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      • 1221
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    • Blank Meter Display
      Rebecca Hi Rebecca, have you any more thoughts about solving my meter problem, kind regards, Gary see more
      by GaryB
      • 1 Week Ago
      • 6
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      • 0
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      • 8970
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    • Not matching
      Rebecca I managed to speak to someone last night and they said the machine and app weren’t talking to each other as one had no connection or... see more
      by vicsterb38
      • 1 Week Ago
      • 8
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      • 1
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    • Utilita app
      My utilita app doesn't show my gas and electricity amounts and I have phoned utilita 4 times to get them to sort it out. I have installed and... see more
      by Traceybailey68
      • 1 Week Ago
      • 3
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    • Not matching
      vicsterb38 Ok, this is very strange and sorry to hear this as it sounds annoying. And more importantly we want to ensure it's investigated - as it... see more
      by Rebecca
      • 1 Week Ago
      • 8
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      • 0
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    • Cost of Living Crisis - Weekly Tip!
      Hello to all our Community Members! 👋 So, this weeks energy saving tip is to do with your boiler... Do you know what temperature your boiler is... see more
      by Rebecca
      • 1 Week Ago
      • 0
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      • 1444
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    • Blank Meter Display
      Rebecca The meter lights up and automatically scrolls through the different settings and immediately goes out after it displays " F-Credit ", I hope... see more
      by GaryB
      • 2 Weeks Ago
      • 6
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    • Not matching
      I’ve been with utilita for years now and this is the first issue I’ve had. ….. the app is staying the same - usage is not going down even though I’ve... see more
      by vicsterb38
      • 2 Weeks Ago
      • 8
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    • Not matching
      Rebecca I’ve put a £5 on about 20 mins ago so just waiting to see if this goes on see more
      by vicsterb38
      • 2 Weeks Ago
      • 8
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    • Not matching
      vicsterb38 That is strange! Do you mind me asking how long you have had and used and been topping up via the app for? Thanks, ​​​​​​​Rebecca see more
      by Rebecca
      • 2 Weeks Ago
      • 8
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    • Not matching
      Rebecca I put £7 on Wednesday checked meter an hour later and it still hadn’t appeared. I then checked it yesterday morning before I went out at had... see more
      by vicsterb38
      • 2 Weeks Ago
      • 8
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      • 0
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      • 11167
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    • Not matching
      vicsterb38 Hello there! 😀 The app is not always 100% accurate, it does disclaim that it's based on as accurate smart meter mirroring as possible,... see more
      by Rebecca
      • 2 Weeks Ago
      • 8
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      • 0
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