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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.37 Threads 404 Posts 35 Online viewersLast Post: Introduce yourself! byPosts: 404 / Threads: 37 / Online viewers: 35 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,272 Threads 3,624 Posts 253 Online viewersLast Post: Mental Health Awareness Week byPosts: 3,624 / Threads: 1,272 / Online viewers: 253 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.88 Threads 298 Posts 66 Online viewersLast Post: Prize winners byPosts: 298 / Threads: 88 / Online viewers: 66 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 46 Posts 11 Online viewersLast Post: Kenilworth Road open for... byPosts: 46 / Threads: 24 / Online viewers: 11 -
Become a Bill Buster!
All the top tips on how to save energy at home.47 Threads 82 Posts 17 Online viewersLast Post: What Energy High 5 Actions do... byPosts: 82 / Threads: 47 / Online viewers: 17 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.16 Threads 21 Posts 4 Online viewersLast Post: Hun not connecting to meters byPosts: 21 / Threads: 16 / Online viewers: 4
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As we reflect on Mental Health Awareness Week that has just passed - we're thinking about the theme, which was MOVEMENT. Movement is something... see more
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Hi Rebecca when I press the option smart score it say can’t connect to your meters see more
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No. On app on phone it says it isn't connected to meter. Think I need a new one. see more
- 3 Days Ago
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@jacks60 Hi there! Sorry to hear that! Did the engineer explain exactly why and what the issue is that's stopping them from being able to fix it?... see more
- 3 Days Ago
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@Royle7 Hi there! Your meters themselves won't show your smart score, you'll be able to see your smart score via the My Utilita app. Where... see more
- 3 Days Ago
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My smart meter has never registered gas since I got it put in last year. Had engineers out but still nothing. I have to go outside every time I top... see more
- 5 Days Ago
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Why won’t my meter’s show my smart score it’s saying can’t get data from them see more
- 1 Week Ago
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@JDH Hi there! 🤗 I would strongly advise actually speaking with our Billing Department, as they will be able to go into your account and do... see more
- 1 Week Ago
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@Natachajane I am glad it's showing now 😀 Just as a good thing to know - you will never be charged for using your emergency credit - you just need... see more
- 1 Week Ago
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@Royle7 Hi there - has the app shown you any top-up codes that you can manually type into your meter? Thanks, Rebecca see more
- 1 Week Ago
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Hi My understanding was my gas charges were Smart Energy First 2 kWh each Day at 20.847p per kWh, thereafter at 5.727p. So if I used 56 kWh... see more
- 2 Weeks Ago
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I topped up my meter’s 2-15 this morning £50 on each meter but it’s still not showing on the app i should have at least £90 on my electric and... see more
- 2 Weeks Ago
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Hi Rebecca.. I've managed to change to my new card somehow but just for curiosity I clicked on payments>cards and it's showing that I've got no... see more
- 2 Weeks Ago
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@Codeye Hi there 👋 You should be able to just click on the card (In Payments>Cards), scroll down, and press delete. Let me know if that... see more
- 2 Weeks Ago
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Hi Rebecca, I have checked this morning and it's finally showing must have just been an error when updating. I only had 0.47p in debt that was... see more
- 2 Weeks Ago
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@Natachajane Hey there! I hope you had a nice bank holiday weekend? Sorry to hear that you had a bit of trouble with the savings functionality. ... see more
- 2 Weeks Ago
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I had topped up on the 28th of April. However the money I put in my electricity went into my savings...my own fault probably. I then tried to... see more
- 2 Weeks Ago
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Hello. I've just had a new debit card and have added it in my app, I have made a payment off it to make sure it is working and it is, but can you... see more
- 2 Weeks Ago
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Thanks for confirming that for me! Can you drop me a private mail with your full address & name on the account. I will get someone to check... see more
- 3 Weeks Ago
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@Rebecca hi they were installed yesterday 25/04/24 see more
- 3 Weeks Ago
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@Royle7 Hey there! Welcome to the Community 🤗 Sorry to hear that! Firstly - just to let you know, after your meter is installed - it takes a... see more
- 3 Weeks Ago
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I’ve had my smart meters installed today 25/04/24 the engineer left £15 emergency credit on each meter I’m trying to top up via the app when I press... see more
- 3 Weeks Ago
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We want to know which of the following 'Utilita Energy High Five' actions do you already do at home? ⚡🏡💸🌍 Vote below! 👇(You can select whatever... see more
- 3 Weeks Ago
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CELEBRATING EARTH DAY WITH £500 WORTH OF PRIZES Did you know that Utilita High 5 gives you tips to help improve your energy efficiency? ... see more
- 4 Weeks Ago
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