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This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.37 Threads 404 Posts 47 Online viewersLast Post: Introduce yourself! byPosts: 404 / Threads: 37 / Online viewers: 47 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,273 Threads 3,626 Posts 220 Online viewersLast Post: Smart meter not reading gas... byPosts: 3,626 / Threads: 1,273 / Online viewers: 220 -
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The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.88 Threads 298 Posts 86 Online viewersLast Post: Prize winners byPosts: 298 / Threads: 88 / Online viewers: 86 -
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Become a Bill Buster!
All the top tips on how to save energy at home.47 Threads 82 Posts 21 Online viewersLast Post: What Energy High 5 Actions do... byPosts: 82 / Threads: 47 / Online viewers: 21 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.16 Threads 21 Posts 6 Online viewersLast Post: Hun not connecting to meters byPosts: 21 / Threads: 16 / Online viewers: 6
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My smart meter is not reading my gas meter and has been like this since Christmas! Everytime I top up I have to get down on the floor to feed in the... see more
- 1 Hour Ago
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Mine is the same! Engineer comes out gets wifi signal on gas meter and then leaves saying it takes 24 hrs to update! 4 days later still not... see more
- 1 Hour Ago
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As we reflect on Mental Health Awareness Week that has just passed - we're thinking about the theme, which was MOVEMENT. Movement is something... see more
- 3 Days Ago
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Hi Rebecca when I press the option smart score it say can’t connect to your meters see more
- 3 Days Ago
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No. On app on phone it says it isn't connected to meter. Think I need a new one. see more
- 3 Days Ago
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@jacks60 Hi there! Sorry to hear that! Did the engineer explain exactly why and what the issue is that's stopping them from being able to fix it?... see more
- 3 Days Ago
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@Royle7 Hi there! Your meters themselves won't show your smart score, you'll be able to see your smart score via the My Utilita app. Where... see more
- 3 Days Ago
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My smart meter has never registered gas since I got it put in last year. Had engineers out but still nothing. I have to go outside every time I top... see more
- 5 Days Ago
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Why won’t my meter’s show my smart score it’s saying can’t get data from them see more
- 1 Week Ago
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@JDH Hi there! 🤗 I would strongly advise actually speaking with our Billing Department, as they will be able to go into your account and do... see more
- 1 Week Ago
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@Natachajane I am glad it's showing now 😀 Just as a good thing to know - you will never be charged for using your emergency credit - you just need... see more
- 1 Week Ago
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@Royle7 Hi there - has the app shown you any top-up codes that you can manually type into your meter? Thanks, Rebecca see more
- 1 Week Ago
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Hi My understanding was my gas charges were Smart Energy First 2 kWh each Day at 20.847p per kWh, thereafter at 5.727p. So if I used 56 kWh... see more
- 2 Weeks Ago
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I topped up my meter’s 2-15 this morning £50 on each meter but it’s still not showing on the app i should have at least £90 on my electric and... see more
- 2 Weeks Ago
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Hi Rebecca.. I've managed to change to my new card somehow but just for curiosity I clicked on payments>cards and it's showing that I've got no... see more
- 2 Weeks Ago
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@Codeye Hi there 👋 You should be able to just click on the card (In Payments>Cards), scroll down, and press delete. Let me know if that... see more
- 2 Weeks Ago
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Hi Rebecca, I have checked this morning and it's finally showing must have just been an error when updating. I only had 0.47p in debt that was... see more
- 2 Weeks Ago
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@Natachajane Hey there! I hope you had a nice bank holiday weekend? Sorry to hear that you had a bit of trouble with the savings functionality. ... see more
- 2 Weeks Ago
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I had topped up on the 28th of April. However the money I put in my electricity went into my savings...my own fault probably. I then tried to... see more
- 2 Weeks Ago
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Hello. I've just had a new debit card and have added it in my app, I have made a payment off it to make sure it is working and it is, but can you... see more
- 2 Weeks Ago
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Thanks for confirming that for me! Can you drop me a private mail with your full address & name on the account. I will get someone to check... see more
- 4 Weeks Ago
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@Rebecca hi they were installed yesterday 25/04/24 see more
- 4 Weeks Ago
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@Royle7 Hey there! Welcome to the Community 🤗 Sorry to hear that! Firstly - just to let you know, after your meter is installed - it takes a... see more
- 4 Weeks Ago
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I’ve had my smart meters installed today 25/04/24 the engineer left £15 emergency credit on each meter I’m trying to top up via the app when I press... see more
- 4 Weeks Ago
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We want to know which of the following 'Utilita Energy High Five' actions do you already do at home? ⚡🏡💸🌍 Vote below! 👇(You can select whatever... see more
- 4 Weeks Ago
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