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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.37 Threads 404 Posts 21 Online viewersLast Post: Introduce yourself! byPosts: 404 / Threads: 37 / Online viewers: 21 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,267 Threads 3,609 Posts 68 Online viewersLast Post: Issue with top ups byPosts: 3,609 / Threads: 1,267 / Online viewers: 68 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.88 Threads 298 Posts 17 Online viewersLast Post: Prize winners byPosts: 298 / Threads: 88 / Online viewers: 17 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 46 Posts 4 Online viewersLast Post: Kenilworth Road open for... byPosts: 46 / Threads: 24 / Online viewers: 4 -
Become a Bill Buster!
All the top tips on how to save energy at home.47 Threads 82 Posts 4 Online viewersLast Post: What Energy High 5 Actions do... byPosts: 82 / Threads: 47 / Online viewers: 4 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.16 Threads 21 Posts 5 Online viewersLast Post: Hun not connecting to meters byPosts: 21 / Threads: 16 / Online viewers: 5
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Hi Rebecca, I have checked this morning and it's finally showing must have just been an error when updating. I only had 0.47p in debt that was... see more
- 18 Hours Ago
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@Natachajane Hey there! I hope you had a nice bank holiday weekend? Sorry to hear that you had a bit of trouble with the savings functionality. ... see more
- 18 Hours Ago
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I had topped up on the 28th of April. However the money I put in my electricity went into my savings...my own fault probably. I then tried to... see more
- 1 Day Ago
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Hello. I've just had a new debit card and have added it in my app, I have made a payment off it to make sure it is working and it is, but can you... see more
- 4 Days Ago
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Thanks for confirming that for me! Can you drop me a private mail with your full address & name on the account. I will get someone to check... see more
- 1 Week Ago
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@Rebecca hi they were installed yesterday 25/04/24 see more
- 1 Week Ago
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@Royle7 Hey there! Welcome to the Community 🤗 Sorry to hear that! Firstly - just to let you know, after your meter is installed - it takes a... see more
- 1 Week Ago
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I’ve had my smart meters installed today 25/04/24 the engineer left £15 emergency credit on each meter I’m trying to top up via the app when I press... see more
- 1 Week Ago
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We want to know which of the following 'Utilita Energy High Five' actions do you already do at home? ⚡🏡💸🌍 Vote below! 👇(You can select whatever... see more
- 1 Week Ago
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CELEBRATING EARTH DAY WITH £500 WORTH OF PRIZES Did you know that Utilita High 5 gives you tips to help improve your energy efficiency? ... see more
- 2 Weeks Ago
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@Trikky2 That is still really good, Richard! I hope you had a nice weekend? 🤗 see more
- 2 Weeks Ago
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Hi, Sorry could not find the thread to really reply :) But this round only reduced my electric by 97%, whilst last one was by 100%. In my defence... see more
- 2 Weeks Ago
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@Gord Morning! Oh no, sorry to hear this! Thanks for letting us know here on the Community, as it's important we help you get this fixed. Can you... see more
- 2 Weeks Ago
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It's been around 2 months now since I have had any data updates for my gas. This is on both the smart meter and the app. I have spoken on live chat... see more
- 2 Weeks Ago
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@Rebecca I have escalated it thanks, have to await an engineer on 12th June. Really not good, completely stressed me out, spent hours on the phone 😞 see more
- 2 Weeks Ago
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@Jil Oh no! I am really sorry to hear this! Not convenient at all! Keep me posted today to see if it sorts itself out - if not, I can get it... see more
- 2 Weeks Ago
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@JayDee Hi there 🤗 The easiest way to switch is online here. Please let me know how you get on, I would love to hear how your switch goes.😊 ... see more
- 2 Weeks Ago
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My usage has said nothing for gas and electric about 5 days which is not true, just waiting for it all to be added all together in just one day. see more
- 2 Weeks Ago
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Hi, yes I have. I eventually got through, they got me to input a 4 digit code & it's still off. Said it might come back on within 24 hours, they have... see more
- 3 Weeks Ago
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@Rebecca Thank you Now that I have resolved my complaint with british gas, i would like to switch my gas supply over to Utilita. How do I proceed... see more
- 3 Weeks Ago
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@Jil Hey there! Silly question, but have you tried resetting it? Rebecca 🤗 see more
- 3 Weeks Ago
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@JayDee Great to hear it's managed to sort itself out! 🤗 see more
- 3 Weeks Ago
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Hello again, This has since been resolved by itself i believe lol, thank you see more
- 3 Weeks Ago
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