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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.37 Threads 404 Posts 43 Online viewersLast Post: Introduce yourself! byPosts: 404 / Threads: 37 / Online viewers: 43 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,275 Threads 3,629 Posts 166 Online viewersLast Post: Member Message Update byPosts: 3,629 / Threads: 1,275 / Online viewers: 166 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.88 Threads 298 Posts 56 Online viewersLast Post: Prize winners byPosts: 298 / Threads: 88 / Online viewers: 56 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 46 Posts 9 Online viewersLast Post: Kenilworth Road open for... byPosts: 46 / Threads: 24 / Online viewers: 9 -
Become a Bill Buster!
All the top tips on how to save energy at home.47 Threads 82 Posts 9 Online viewersLast Post: What Energy High 5 Actions do... byPosts: 82 / Threads: 47 / Online viewers: 9 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.16 Threads 21 Posts 3 Online viewersLast Post: Hun not connecting to meters byPosts: 21 / Threads: 16 / Online viewers: 3
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Hi everyone, I hope you all have a great Bank Holiday Weekend! 🤗🤩 Please be aware that next week, I will be away - and handing over to my... see more
- 20 Hours Ago
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I have an Smart Display that shows balance and usage as it happens currently connected to WiFi since Feb 16th 2024, however its saying on my app that... see more
- 21 Hours Ago
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@Heatherc118 Hi there - and so sorry to hear this! Have they explained to you exactly what the issue is? Can you pop me your customer ref... see more
- 1 Day Ago
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My smart meter is not reading my gas meter and has been like this since Christmas! Everytime I top up I have to get down on the floor to feed in the... see more
- 1 Day Ago
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Mine is the same! Engineer comes out gets wifi signal on gas meter and then leaves saying it takes 24 hrs to update! 4 days later still not... see more
- 1 Day Ago
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As we reflect on Mental Health Awareness Week that has just passed - we're thinking about the theme, which was MOVEMENT. Movement is something... see more
- 4 Days Ago
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Hi Rebecca when I press the option smart score it say can’t connect to your meters see more
- 5 Days Ago
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No. On app on phone it says it isn't connected to meter. Think I need a new one. see more
- 5 Days Ago
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@jacks60 Hi there! Sorry to hear that! Did the engineer explain exactly why and what the issue is that's stopping them from being able to fix it?... see more
- 5 Days Ago
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@Royle7 Hi there! Your meters themselves won't show your smart score, you'll be able to see your smart score via the My Utilita app. Where... see more
- 5 Days Ago
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My smart meter has never registered gas since I got it put in last year. Had engineers out but still nothing. I have to go outside every time I top... see more
- 1 Week Ago
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Why won’t my meter’s show my smart score it’s saying can’t get data from them see more
- 1 Week Ago
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@JDH Hi there! 🤗 I would strongly advise actually speaking with our Billing Department, as they will be able to go into your account and do... see more
- 2 Weeks Ago
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@Natachajane I am glad it's showing now 😀 Just as a good thing to know - you will never be charged for using your emergency credit - you just need... see more
- 2 Weeks Ago
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@Royle7 Hi there - has the app shown you any top-up codes that you can manually type into your meter? Thanks, Rebecca see more
- 2 Weeks Ago
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Hi My understanding was my gas charges were Smart Energy First 2 kWh each Day at 20.847p per kWh, thereafter at 5.727p. So if I used 56 kWh... see more
- 2 Weeks Ago
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I topped up my meter’s 2-15 this morning £50 on each meter but it’s still not showing on the app i should have at least £90 on my electric and... see more
- 2 Weeks Ago
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Hi Rebecca.. I've managed to change to my new card somehow but just for curiosity I clicked on payments>cards and it's showing that I've got no... see more
- 2 Weeks Ago
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@Codeye Hi there 👋 You should be able to just click on the card (In Payments>Cards), scroll down, and press delete. Let me know if that... see more
- 2 Weeks Ago
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Hi Rebecca, I have checked this morning and it's finally showing must have just been an error when updating. I only had 0.47p in debt that was... see more
- 2 Weeks Ago
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@Natachajane Hey there! I hope you had a nice bank holiday weekend? Sorry to hear that you had a bit of trouble with the savings functionality. ... see more
- 2 Weeks Ago
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I had topped up on the 28th of April. However the money I put in my electricity went into my savings...my own fault probably. I then tried to... see more
- 2 Weeks Ago
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Hello. I've just had a new debit card and have added it in my app, I have made a payment off it to make sure it is working and it is, but can you... see more
- 3 Weeks Ago
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Thanks for confirming that for me! Can you drop me a private mail with your full address & name on the account. I will get someone to check... see more
- 4 Weeks Ago
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@Rebecca hi they were installed yesterday 25/04/24 see more
- 4 Weeks Ago
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@Royle7 Hey there! Welcome to the Community 🤗 Sorry to hear that! Firstly - just to let you know, after your meter is installed - it takes a... see more
- 4 Weeks Ago
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I’ve had my smart meters installed today 25/04/24 the engineer left £15 emergency credit on each meter I’m trying to top up via the app when I press... see more
- 4 Weeks Ago
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