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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.37 Threads 404 Posts 0 Online viewersLast Post: Introduce yourself! byPosts: 404 / Threads: 37 / Online viewers: 0 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,265 Threads 3,605 Posts 73 Online viewersLast Post: Smart meters byPosts: 3,605 / Threads: 1,265 / Online viewers: 73 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.88 Threads 298 Posts 2 Online viewersLast Post: Prize winners byPosts: 298 / Threads: 88 / Online viewers: 2 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 46 Posts 1 Online viewersLast Post: Kenilworth Road open for... byPosts: 46 / Threads: 24 / Online viewers: 1 -
Become a Bill Buster!
All the top tips on how to save energy at home.47 Threads 82 Posts 1 Online viewersLast Post: What Energy High 5 Actions do... byPosts: 82 / Threads: 47 / Online viewers: 1 -
Energy Hubs
Find out all the latest news and whatβs going on in your local Utilita Energy Hub.16 Threads 21 Posts 2 Online viewersLast Post: Hun not connecting to meters byPosts: 21 / Threads: 16 / Online viewers: 2
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Thanks for confirming that for me! Can you drop me a private mail with your full address & name on the account. I will get someone to check... see more
- 3 Days Ago
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@Rebecca hi they were installed yesterday 25/04/24 see more
- 3 Days Ago
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@Royle7 Hey there! Welcome to the Community π€ Sorry to hear that! Firstly - just to let you know, after your meter is installed - it takes a... see more
- 3 Days Ago
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Iβve had my smart meters installed today 25/04/24 the engineer left Β£15 emergency credit on each meter Iβm trying to top up via the app when I press... see more
- 4 Days Ago
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We want to know which of the following 'Utilita Energy High Five' actions do you already do at home? β‘π‘πΈπ Vote below! π(You can select whatever... see more
- 4 Days Ago
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CELEBRATING EARTH DAY WITH Β£500 WORTH OF PRIZES Did you know that Utilita High 5 gives you tips to help improve your energy efficiency? ... see more
- 6 Days Ago
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@Trikky2 That is still really good, Richard! βββββββI hope you had a nice weekend? π€ see more
- 1 Week Ago
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Hi, Sorry could not find the thread to really reply :) But this round only reduced my electric by 97%, whilst last one was by 100%. In my defence... see more
- 1 Week Ago
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@Gord Morning! Oh no, sorry to hear this! Thanks for letting us know here on the Community, as it's important we help you get this fixed. Can you... see more
- 1 Week Ago
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It's been around 2 months now since I have had any data updates for my gas. This is on both the smart meter and the app. I have spoken on live chat... see more
- 1 Week Ago
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@Rebecca I have escalated it thanks, have to await an engineer on 12th June. Really not good, completely stressed me out, spent hours on the phone π see more
- 1 Week Ago
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@Jil Oh no! I am really sorry to hear this! Not convenient at all! Keep me posted today to see if it sorts itself out - if not, I can get it... see more
- 1 Week Ago
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@JayDee Hi there π€ The easiest way to switch is online here. Please let me know how you get on, I would love to hear how your switch goes.π ... see more
- 1 Week Ago
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My usage has said nothing for gas and electric about 5 days which is not true, just waiting for it all to be added all together in just one day. see more
- 1 Week Ago
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Hi, yes I have. I eventually got through, they got me to input a 4 digit code & it's still off. Said it might come back on within 24 hours, they have... see more
- 1 Week Ago
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@Rebecca Thank you Now that I have resolved my complaint with british gas, i would like to switch my gas supply over to Utilita. How do I proceed... see more
- 1 Week Ago
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@Jil Hey there! Silly question, but have you tried resetting it? βββββββRebecca π€ see more
- 1 Week Ago
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@JayDee Great to hear it's managed to sort itself out! π€ see more
- 1 Week Ago
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Hello again, βββββββThis has since been resolved by itself i believe lol, thank you see more
- 1 Week Ago
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Hello, Had British Gas out yesterday to exchange my gas meter (ongoing complaint with them) - they have paired the gas meter to my comms hub and... see more
- 1 Week Ago
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My smart meter is showing usage information however the app has stopped updating since Friday, not sure if that's any comfort but it all seems to be... see more
- 2 Weeks Ago
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Hi all. Does anyone know please why my smart meter is showing as being offline? My internet is connected. It's asking me to input a 4 digit code see more
- 2 Weeks Ago
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I have been again to top up Β£20 on gas I only owe the meter debt Β£5.90 it has not even given me my emergency credit. My electric debt on meter is &50... see more
- 2 Weeks Ago
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