utilita.co.uk

Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      37 Threads 404 Posts 23 Online viewers
      Last Post: Introduce yourself! by
      Rebecca
      Posts: 404 / Threads: 37 / Online viewers: 23

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,269 Threads 3,617 Posts 137 Online viewers
      Last Post: Smart Unit rate for First 2... by
      Rebecca
      Posts: 3,617 / Threads: 1,269 / Online viewers: 137

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      88 Threads 298 Posts 31 Online viewers
      Last Post: Prize winners by
      Rebecca
      Posts: 298 / Threads: 88 / Online viewers: 31

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 46 Posts 4 Online viewers
      Last Post: Kenilworth Road open for... by
      Rebecca
      Posts: 46 / Threads: 24 / Online viewers: 4

    5. Become a Bill Buster!

      All the top tips on how to save energy at home.
      47 Threads 82 Posts 5 Online viewers
      Last Post: What Energy High 5 Actions do... by
      Rebecca
      Posts: 82 / Threads: 47 / Online viewers: 5

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      16 Threads 21 Posts 7 Online viewers
      Last Post: Hun not connecting to meters by
      Rebecca
      Posts: 21 / Threads: 16 / Online viewers: 7
    • Smart Unit rate for First 2 kWh
      @JDH Hi there! 🤗 ​​​​​​​I would strongly advise actually speaking with our Billing Department, as they will be able to go into your account and do... see more
      by Rebecca
      • 39 Minutes Ago
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    • Top up not showing on neters
      Sorted now see more
      by Royle7
      • 40 Minutes Ago
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    • Issue with top ups
      @Natachajane I am glad it's showing now 😀 Just as a good thing to know - you will never be charged for using your emergency credit - you just need... see more
      by Rebecca
      • 41 Minutes Ago
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    • Top up not showing on neters
      @Royle7 Hi there - has the app shown you any top-up codes that you can manually type into your meter? Thanks, Rebecca see more
      by Rebecca
      • 43 Minutes Ago
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    • Smart Unit rate for First 2 kWh
      Hi My understanding was my gas charges were Smart Energy First 2 kWh each Day at 20.847p per kWh, thereafter at 5.727p. So if I used 56 kWh... see more
      by JDH
      • 1 Day Ago
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    • Top up not showing on neters
      ​​​​​​​I topped up my meter’s 2-15 this morning £50 on each meter but it’s still not showing on the app i should have at least £90 on my electric and... see more
      by Royle7
      • 1 Day Ago
      • 2
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      • 0
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      • 63
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    • Deleting a debit card
      Hi Rebecca.. I've managed to change to my new card somehow but just for curiosity I clicked on payments>cards and it's showing that I've got no... see more
      by Codeye
      • 2 Days Ago
      • 2
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    • Deleting a debit card
      @Codeye Hi there 👋 You should be able to just click on the card (In Payments>Cards), scroll down, and press delete. ​​​​​​​Let me know if that... see more
      by Rebecca
      • 2 Days Ago
      • 2
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      • 0
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      • 300
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    • Issue with top ups
      Hi Rebecca, I have checked this morning and it's finally showing must have just been an error when updating. I only had 0.47p in debt that was... see more
      by Natachajane
      • 3 Days Ago
      • 3
        replies
      • 0
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      • 267
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    • Issue with top ups
      @Natachajane Hey there! I hope you had a nice bank holiday weekend? Sorry to hear that you had a bit of trouble with the savings functionality. ... see more
      by Rebecca
      • 3 Days Ago
      • 3
        replies
      • 0
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      • 267
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    • Issue with top ups
      I had topped up on the 28th of April. However the money I put in my electricity went into my savings...my own fault probably. I then tried to... see more
      by Natachajane
      • 4 Days Ago
      • 3
        replies
      • 0
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      • 267
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    • Deleting a debit card
      Hello. I've just had a new debit card and have added it in my app, I have made a payment off it to make sure it is working and it is, but can you... see more
      by Codeye
      • 1 Week Ago
      • 2
        replies
      • 0
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      • 300
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    • Smart meters
      Thanks for confirming that for me! Can you drop me a private mail with your full address & name on the account. I will get someone to check... see more
      by Rebecca
      • 2 Weeks Ago
      • 3
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      • 0
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      • 2114
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    • Smart meters
      @Rebecca hi they were installed yesterday 25/04/24 see more
      by Royle7
      • 2 Weeks Ago
      • 3
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      • 2114
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    • Smart meters
      @Royle7 Hey there! Welcome to the Community 🤗 Sorry to hear that! Firstly - just to let you know, after your meter is installed - it takes a... see more
      by Rebecca
      • 2 Weeks Ago
      • 3
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      • 0
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    • Smart meters
      I’ve had my smart meters installed today 25/04/24 the engineer left £15 emergency credit on each meter I’m trying to top up via the app when I press... see more
      by Royle7
      • 2 Weeks Ago
      • 3
        replies
      • 0
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    • What Energy High 5 Actions do you do? 🏡💸🌍
      We want to know which of the following 'Utilita Energy High Five' actions do you already do at home? ⚡🏡💸🌍 Vote below! 👇(You can select whatever... see more
      by Rebecca
      • 2 Weeks Ago
      • 0
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      • 825
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    • EARTH DAY - Win £500 Worth of Prizes!
      CELEBRATING EARTH DAY WITH £500 WORTH OF PRIZES Did you know that Utilita High 5 gives you tips to help improve your energy efficiency? ... see more
      by Rebecca
      • 2 Weeks Ago
      • 0
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      • 0
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    • Power Payback Highlights
      @Trikky2 That is still really good, Richard! ​​​​​​​I hope you had a nice weekend? 🤗 see more
      by Rebecca
      • 2 Weeks Ago
      • 2
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    • ?
      @Gee1 Hey there 🤗 Can I just check if you have been given reasons as to why the appointments have not gone ahead, and have you been given any... see more
      by Rebecca
      • 2 Weeks Ago
      • 1
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      • 0
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      • 5990
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    • ?
      How has your service been with smart meter install, mine has been booked in 3x and still has not been installed due to Utilita messing up see more
      by Gee1
      • 2 Weeks Ago
      • 1
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    • Power Payback Highlights
      Hi, Sorry could not find the thread to really reply :) But this round only reduced my electric by 97%, whilst last one was by 100%. In my defence... see more
      by Trikky2
      • 2 Weeks Ago
      • 2
        replies
      • 1
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      • 3723
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    • No data available for gas
      @Gord Morning! Oh no, sorry to hear this! Thanks for letting us know here on the Community, as it's important we help you get this fixed. Can you... see more
      by Rebecca
      • 3 Weeks Ago
      • 1
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    • No data available for gas
      It's been around 2 months now since I have had any data updates for my gas. This is on both the smart meter and the app. I have spoken on live chat... see more
      by Gord
      • 3 Weeks Ago
      • 1
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    • Smart meter offline
      @Rebecca I have escalated it thanks, have to await an engineer on 12th June. Really not good, completely stressed me out, spent hours on the phone 😞 see more
      by Jil
      • 3 Weeks Ago
      • 5
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