Introduce yourself!

hi I'm susan I've been with utilita for about 3 months I switched from British gas the guy who came to my house told me my electric would be a lot cheaper than British gas which I don't think it is as I'm paying £60 a month I only live in a 1 bedroom bungalow and only watch TV as I'm disabled and have a cup of tea now and again thankyou...

I do hope someone looks into this matter. This is unusual for the man to say this i live in a 2 bed flat with lots of electric used even flood lights 3 fridge freezers ect i pay £90 or £100 each month being it is still warm weather.

@dawny41 Hi there and welcome to the Community 😊

Could you use the link in my signature below to private mail me your full address & best contact number - I can then get a member of our Customer Experience Team to call you and look into this for you 🤗

Thanks,
Rebecca

@Rebecca my gas is showing off at the meter and I know I have credit. I have no heating or hot water. Can you please help or is there an emergency number I can call. Thanks

@Ginger Hi there - I have your private message I have just picked up so I will get to this right away for you.

Warm regards,
Rebecca

Hi Rebecca
I was online chatting with an advisor and thought we'd resolved the problem but after waiting for my boiler to restart it went back to L2 and no gas supply and the outside meter showed gas off. It's very cold and I have no other means of heating. Please help ❄️🥶

@Ginger Sorry to hear that!

I have sent you a private mail asking for your phone number/account info.

As soon as you reply to your private inbox message then I can get help right away 🙂

Rebecca

@Rebecca
Hi
I'm Michael I’ve been with utilita approximately 10 years my interest are football music and seeing my grandchildren

@Royle7 Morning Michael! 😃 A massive warm welcome to the Utilita Community!

We love having long standing customers join like yourself - as you will be so knowledgeable and helpful for other members!

Feel free to post any 'How To' guides on any topics you feel would be useful, or jump in and answer any new questions coming in on the 'Latest Posts/Discussions' board on the right hand side of the home page 🤗

Please let me know if there's anything I can help with or help unearth here on the community - and I hope you find it a great and helpful place to talk to other customers.

Rebecca - your Community Manager

@Rebecca hello im jackie a carer from sunderland i am about to switch to utilita in 2 days 😃

@Jacci Morning! 👋 Nice to hear from you and hope you're well.

Welcome to the Community and lovely to hear from you.

Wow that is so great to hear! Please keep in touch with how your switch goes!

I hope you find the content on the community helpful! 🤗

@Rebecca hi l am having trouble with my smart meter it keeps saying awaiting data it has been since Sunday l called customer service to be told it should sort it self out

How do I get someone to answer your phones?

@DavidLanham290561 Hi there - is there anything I can do to help?

Thanks,
Rebecca

@cassie Hi and welcome to the community.

Is this still the case?

Rebecca

Hi Rebecca

l managed to fix it myself it myself


thanks Rebecca

@cassie I am pleased to hear it - apologies on the delayed response.

Let me know if there is anything else I can do!

Thanks,
Rebecca - your Community Manager

@Rebecca
Hi I'm Darren and I live in the North East. I have been a customer for just over a year. They have been a little slow to help but have managed to get any issues sorted for me. Still a little disappointed we have the Utilita arena but NO community hub.

@DarrenR Hi there and welcome to the Community 🤗 How are you?

Where exactly are you based? We would love to hear more about you, like your hobbies and interests!

Glad things are more up and running for you.

Rebecca

Hi @Rebecca I am based in South Shields not far from Newcastle Upon Tyne where the Utilita Arena is based. I have enjoy learning about history and especially in regards of WW2 and understanding how my medical and mental health needs are supported. I enjoy learning about how businesses work and to improve growth. I also am a qualified chef and love trying new dishes to keep my mental health safe.

@DarrenR That is so great to hear, sounds like you have some very interesting interests and I look forward to hearing from you more here on the Community!

@Rebecca Hi my name is Maria. I'm new to utilita. I moved into a new flat last week and utilita is the supplier of my electricity. I have solar panels on my roof and just wondering if I need to let someone know this or would that information already be known from the previous tenant who was a customer of utilita? Having a pleasant experience with utilita so far. Hope to stay long term

@Maria1979k Welcome to the community! I am pleased to hear you are having a good experience so far.

In regards to letting Utilita know you have Solar panels, have you let Utilita know at all you are the new tenant and updated yourself as the new resident with them? When doing this, it is a good idea to also inform them about the solar panels just encase.

When you call the main number - select the option of moving into a new property that's supplied by us!

0345 207 2000

@Rebecca hi yes I called and let them know that I'm the new tenant and the account is is my name etc but I didn't know about the solar panels until after I set up the account with my details etc. I will call again to let them know about the solar panels. Thank you 😊

@Rebecca hi I’m Steve I am having serious problem topping my metres up

@Steve007 Hey there,

Welcome to the Community!

Can you provide a bit more detail on this so I am able to help troubleshoot for you?

This article here we have on how to manually top-up may help?

Thanks,
Rebecca

Hello Utilita Community! 👋

I wanted to take the time to update you on a slight change that will be happening here on the Utilita Community.

As of next Monday 17 March 2025, I will be taking a years leave. This will mean that I will not be active here on the Community as your Community Manager.

However, worry not! This will not impact the Community, and the supportive and safe, friendly environment that we always work hard to maintain!

I will be handing over Community Management duties to three of my very capable Utilita colleagues.
This means that all private mails and enquires should be sent to them, and they will also between the three of them, be replying to your posts where appropriate/where a fellow member has not replied to you.

Let me introduce them to you! 🤗🤩
@PeteC, @Dean and @WilliamB.

Quote:

---

Originally Posted by Rebecca

Hello Utilita Community! 👋

I wanted to take the time to update you on a slight change that will be happening here on the Utilita Community.

As of next Monday 17 March 2025, I will be taking a years leave. This will mean that I will not be active here on the Community as your Community Manager.

However, worry not! This will not impact the Community, and the supportive and safe, friendly environment that we always work hard to maintain!

I will be handing over Community Management duties to three of my very capable Utilita colleagues.
This means that all private mails and enquires should be sent to them, and they will also between the three of them, be replying to your posts where appropriate/where a fellow member has not replied to you.

Let me introduce them to you! 🤗🤩
@PeteC, @Dean and @WilliamB.

---

Hi everyone!

I'm @PeteC, and I am part of Utilita's Customer Experience team. I've been with the company about a year, but have worked in the energy industry for about 16 years, so I'm happy to answer any questions related to the industry for you! I'll be making some posts over the coming weeks about how the industry works, to try and break down the myths that surround bills, payments, meters and much more!

Outside of work, I'm a huge Brighton and Hove Albion fan (I live on the south coast!), and I enjoy most sports, spending time with my friends, and more importantly, spending time with their pets!

I'm really keen to get to know as many people on here as I can, so please drop a reply to this and let us know who you are!

Speak to you all soon!
Pete

Quote:

---

Originally Posted by Rebecca

Hello Utilita Community! 👋

I wanted to take the time to update you on a slight change that will be happening here on the Utilita Community.

As of next Monday 17 March 2025, I will be taking a years leave. This will mean that I will not be active here on the Community as your Community Manager.

However, worry not! This will not impact the Community, and the supportive and safe, friendly environment that we always work hard to maintain!

I will be handing over Community Management duties to three of my very capable Utilita colleagues.
This means that all private mails and enquires should be sent to them, and they will also between the three of them, be replying to your posts where appropriate/where a fellow member has not replied to you.

Let me introduce them to you! 🤗🤩
@PeteC, @Dean and @WilliamB.

---

Hello all!
I'm @Dean, and I am also part of Utilita's Customer Experience team. You may recognise me as I have helped Rebecca on the community for the last few years, and stepped in when Rebecca has been away on the odd day or week!

I've been with the company about 4 years, and have had many interactions with customers and members! Often chatting about members experience in their day-to-day lives and how they use and perceive their energy.

Please don’t hesitate to drop me a private mail anytime. You can do this my clicking the link in my signature.

Look forward to chatting and getting to know you all more!
Kindest Regards, Dean!

Quote:

---

Originally Posted by Rebecca

Hello Utilita Community! 👋

I wanted to take the time to update you on a slight change that will be happening here on the Utilita Community.

As of next Monday 17 March 2025, I will be taking a years leave. This will mean that I will not be active here on the Community as your Community Manager.

However, worry not! This will not impact the Community, and the supportive and safe, friendly environment that we always work hard to maintain!

I will be handing over Community Management duties to three of my very capable Utilita colleagues.
This means that all private mails and enquires should be sent to them, and they will also between the three of them, be replying to your posts where appropriate/where a fellow member has not replied to you.

Let me introduce them to you! 🤗🤩
@PeteC, @Dean and @WilliamB.

---

Hi Everyone,

I'm William, and I'll be one of your community managers alongside @PeteC and @Dean, while @Rebecca is away. I work in Utilita's Customer Experience team, and have been with the company for around 5 years now. I'm looking forward to getting to know you all, and helping with any issues or questions you may have. If you ever want to reach out, please don't hesitate to send me a direct message.

Thanks,
William

Hi I’m Claire,
I have been with Utilita for 5+yrs there is nothing interesting to tell you about me really, I have to grown children I suffer from severe depression, anxiety, ptsd, copd, astmah my life is pretty boring.

Quote:

---

Originally Posted by claire123

Hi I’m Claire,
I have been with Utilita for 5+yrs there is nothing interesting to tell you about me really, I have to grown children I suffer from severe depression, anxiety, ptsd, copd, astmah my life is pretty boring.

---

Hi Claire!

Thanks for joining the community - it's great to have you here! We've got lots of really useful information on our community page, and if there is ever any questions that we can answer, or topics you want to discuss, please feel free to post to your hearts content!

Thanks again,
Pete