utilita.co.uk
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Dean

Community Manager
  • 146
    Total posts
  • 54
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About Dean

Join date 15-12-20

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I am one of your Community Managers! 😀

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Feel free to message me any time by clicking here 🤗

Dean's Activity

  • Can’t get into my Utilita app
    Hi @Shakkiie, I am sorry to hear about this and this does sound like an issue an agent will need to look into I will be happy to investigate this... see more
    Dean's Avatar
    by Dean
    • 9 Hours Ago
    • 1
      Replies
    • 0
      Likes
    • 103
      Views
  • App not working
    Hi @Kez19633 I can see no one has yet responded to you regarding this is this issue still happening? If so please can you drop me a DM using the... see more
    Dean's Avatar
    by Dean
    • 9 Hours Ago
    • 1
      Replies
    • 0
      Likes
    • 4666
      Views
  • Annual Statement
    Hi @AndyW82 This is indeed possible and any of our agents are able to do this - our Customer Services team would definitely be able to help you.... see more
    Dean's Avatar
    by Dean
    • 14 Hours Ago
    • 1
      Replies
    • 0
      Likes
    • 164
      Views
  • Can't get on chat
    Unfortunately we will still require a lot more information to look into this, could you send me direct messages with the models of phones , the... see more
    Dean's Avatar
    by Dean
    • 2 Days Ago
    • 9
      Replies
    • 0
      Likes
    • 2172
      Views
  • Transferring credit to the meter
    Hi @Shipton Thank you for your post we have a great help and support mega digest that will be able to help assist you with this which I will link... see more
    Dean's Avatar
    by Dean
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 463
      Views
  • Can't get on chat
    @lmcgill86 Hi Like the person above to troubleshoot this we will need much more information, Are you using a VPN, What is your Internet service... see more
    Dean's Avatar
    by Dean
    • 3 Days Ago
    • 9
      Replies
    • 0
      Likes
    • 2172
      Views
  • Can't get on chat
    Hi Giraffe6, I've confirmed that the service did not go down yesterday with the team and they believe that this is a localised issue affecting just... see more
    Dean's Avatar
    by Dean
    • 3 Days Ago
    • 9
      Replies
    • 0
      Likes
    • 2172
      Views
  • Can't get on chat
    Hi @Giraffe6 I have just double checked with several other agents and a customer and can confirm the live chat is currently up and available, Can... see more
    Dean's Avatar
    by Dean
    • 4 Days Ago
    • 9
      Replies
    • 0
      Likes
    • 2172
      Views
  • Can't get on chat
    @Giraffe6 I'm sorry to hear this I have just checked our website and can confirm the LiveChat is working, and there has been no issues or... see more
    Dean's Avatar
    by Dean
    • 4 Days Ago
    • 9
      Replies
    • 0
      Likes
    • 2172
      Views
  • No notification of Failed Auto Pay
    Hi Anthonym, I have edited your post to remove your address and email address for your own safety as you posted this information publicly for... see more
    Dean's Avatar
    by Dean
    • 4 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 3941
      Views
  • Secondary authentication is frozen. I can't log in to the app.
    Hi @SuziQ, I'm really sorry to hear that you're experiencing issues with your app and IHD - our Customer Services team would definitely be able to... see more
    Dean's Avatar
    by Dean
    • 4 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 896
      Views
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    ...ock. Kind Regards Dean ​​​​​​â...

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