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Dean

Community Manager
  • 186
    Total posts
  • 55
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About Dean

Join date 15-12-20

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I am one of your Community Managers! πŸ˜€

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Feel free to message me any time by clicking here πŸ€—

Dean's Activity

  • Usage no longer displayed since migration
    If this is still not working then a IT ticket will need to be raised for you account to do so you will have to speak with an agent - I have sent you... see more
    Dean's Avatar
    by Dean
    • 4 Days Ago
    • 4
      Replies
    • 0
      Likes
    • 1358
      Views
  • Usage no longer displayed since migration
    Hi @Lrp030, Utilita's IT team pushed a fix for this, this was pushed through about a month ago. Can you try logging out and then updating your... see more
    Dean's Avatar
    by Dean
    • 4 Days Ago
    • 4
      Replies
    • 0
      Likes
    • 1358
      Views
  • Warm home discount
    Hi @Khalid, We have not yet started making payments this year for the WHD, If you are eligible and have confirmation from the DWP then the payment... see more
    Dean's Avatar
    by Dean
    • 6 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 1024
      Views
  • Final Utilita Bill
    Hi @rougvie83 This should be the case as per the official response from both Utilita and EDF - If there are issues then EDF will be able to assist... see more
    Dean's Avatar
    by Dean
    • 6 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 753
      Views
  • Being transferred
    Hi @Mads I'm sorry to hear you are unhappy with your account being transferred by Utilita to EDF. The reason we have taken this decision is to try... see more
    Dean's Avatar
    by Dean
    • 2 Weeks Ago
    • 1
      Replies
    • 0
      Likes
    • 5198
      Views
  • Meter Reading
    Hi @Lisar2 I am not aware of any current issues with My Utilita this could be a localised issue - If you can DM your Details with the meter... see more
    Dean's Avatar
    by Dean
    • 3 Weeks Ago
    • 3
      Replies
    • 0
      Likes
    • 8292
      Views
  • Meter updating since 12th September
    Hi @Tracy2008 I have now caught up with Pete, He has received your details and will be in touch with you today. Regards Dean see more
    Dean's Avatar
    by Dean
    • 3 Weeks Ago
    • 3
      Replies
    • 0
      Likes
    • 12795
      Views
  • Meter updating since 12th September
    Hi @Tracy2008 This sounds like an issue where you may need to speak with an agent, Have you tried calling our customer services on 0345 207 2000?... see more
    Dean's Avatar
    by Dean
    • 3 Weeks Ago
    • 3
      Replies
    • 0
      Likes
    • 12795
      Views
  • Bill paying.
    Hi @Glynis I have edited your post to remove your full name and account number, please remember the community is a social forum designed as a... see more
    Dean's Avatar
    by Dean
    • 3 Weeks Ago
    • 1
      Replies
    • 0
      Likes
    • 6751
      Views
  • Unable to top up as I don't get my disability benefits until the 30th of this month
    Hi @Deva45 I am sorry to hear about the circumstances you are in, I would recommend trying our Power Up feature on the MyUtilita App, Which can... see more
    Dean's Avatar
    by Dean
    • 3 Weeks Ago
    • 2
      Replies
    • 0
      Likes
    • 8604
      Views
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