utilita.co.uk
Dean's Avatar

Dean

Community Manager
  • 216
    Total posts
  • 56
    Likes received

About Dean

Join date 15-12-20

Signature

I am one of your Community Managers! 😀

To post a new thread about anything you like click here

Feel free to message me any time by clicking here 🤗

Dean's Activity

  • Power up wont work
    Hi @Cala I'm sorry to hear this has not been actioned yet I will chase our app team today and will correspond with you on our Direct Message from... see more
    Dean's Avatar
    by Dean
    • 3 Days Ago
    • 4
      Replies
    • 0
      Likes
    • 2972
      Views
  • Can't get help!!!
    Hi @Heidihi09 Thank you for sharing this, I’m really sorry you’ve had such a frustrating experience, especially after being a loyal customer... see more
    Dean's Avatar
    by Dean
    • 4 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 228
      Views
  • Warm Home Discount eligibility
    Hi @Yuri Thanks for getting in touch. I appreciate how important it is to know where things stand. If you’re in England or Wales, the... see more
    Dean's Avatar
    by Dean
    • 4 Days Ago
    • 3
      Replies
    • 0
      Likes
    • 475
      Views
  • Christmas Holiday Opening Times
    Christmas Holiday Customer Service Hours We wanted to share our opening times over the festive period so you know exactly when our team will be... see more
    Dean's Avatar
    by Dean
    • 1 Week Ago
    • 0
      Replies
    • 0
      Likes
    • 276
      Views
  • Sending a text or email when you have a negative balance
    Hi @Trikky2, I’m going to drop you a DM so I can check your account and take a closer look at what’s happening behind the scenes. Our app should... see more
    Dean's Avatar
    by Dean
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 614
      Views
  • When will qualifying ex-customers receive Warm Home Discount cash vouchers?
    Hi @Basil Firstly I am sorry to hear of the issues you experienced before leaving supply with us. We only received the official comms after my... see more
    Dean's Avatar
    by Dean
    • 3 Weeks Ago
    • 5
      Replies
    • 0
      Likes
    • 10858
      Views
  • Warm home discount
    Hi Everyone Just wanted to share the updated Comms regarding the WHD payment dates with those in this thread: Warm Home Discount Payment Update -... see more
    Dean's Avatar
    by Dean
    • 3 Weeks Ago
    • 12
      Replies
    • 0
      Likes
    • 16880
      Views
  • Warm Home Discount
    The Updated Comms as mentioned can now be seen here: Warm Home Discount Payment Update - Utilita Community ​​​​​​​Regards Dean see more
    Dean's Avatar
    by Dean
    • 3 Weeks Ago
    • 11
      Replies
    • 0
      Likes
    • 22884
      Views
  • When will qualifying ex-customers receive Warm Home Discount cash vouchers?
    Hi @Basil, We have now posted official comms regarding WHD payment dates which you can find here: Warm Home Discount Payment Update - Utilita... see more
    Dean's Avatar
    by Dean
    • 3 Weeks Ago
    • 5
      Replies
    • 0
      Likes
    • 10858
      Views
  • Warm Home Discount Payment Update
    Warm Home Discount Payment UpdateFor this year’s Warm Home Discount, all eligible customers will receive their payment in January 2026. We know... see more
    Dean's Avatar
    by Dean
    • 3 Weeks Ago
    • 0
      Replies
    • 1
      Likes
    • 3640
      Views
  • When will qualifying ex-customers receive Warm Home Discount cash vouchers?
    Hi @Basil, I can confirm that once a payment date has been set all eligible customers will be paid even those that have left supply, this can be... see more
    Dean's Avatar
    by Dean
    • 3 Weeks Ago
    • 5
      Replies
    • 0
      Likes
    • 10858
      Views
  • Confused
    Hi @Dodedipa17 I completely understand how worrying it can feel when your app and meter don’t seem to match, it’s something a lot of customers ask... see more
    Dean's Avatar
    by Dean
    • 3 Weeks Ago
    • 1
      Replies
    • 0
      Likes
    • 9503
      Views
  • Refund after leaving utilita
    Hi @Searle I’m really sorry to hear about the delay you’ve experienced with your refund, I completely understand how frustrating this must be.... see more
    Dean's Avatar
    by Dean
    • 3 Weeks Ago
    • 1
      Replies
    • 0
      Likes
    • 5905
      Views
  • Warm Home Discount
    Hello Evie88, We acknowledge your concerns regarding the Warm Home Discount. As mentioned, we have addressed this matter with you directly by... see more
    Dean's Avatar
    by Dean
    • 3 Weeks Ago
    • 11
      Replies
    • 0
      Likes
    • 22884
      Views
  • Introduce yourself!
    Hi @Lynadal Its great to see such lovely comment to a fellow member this is exactly what we like to see the community grow into its a pleasure... see more
    Dean's Avatar
    by Dean
    • 3 Weeks Ago
    • 313
      Replies
    • 0
      Likes
    • 1740652
      Views
  • Community Guidelines
    Community Guidelines ReminderWe’re glad to see so many of you taking part in discussions and helping each other out and its great to see the... see more
    Dean's Avatar
    by Dean
    • 3 Weeks Ago
    • 0
      Replies
    • 0
      Likes
    • 5028
      Views
  • Warm home discount
    Hi @Evie88 Thank you I have replied to your message on the other Warm Home Discount Thread please see the reply here ... see more
    Dean's Avatar
    by Dean
    • 3 Weeks Ago
    • 12
      Replies
    • 0
      Likes
    • 16880
      Views
  • Warm Home Discount
    Hello @Evie88, Thank you for your posts, we wanted to give you a final reminder that all posts must comply with our Community Guidelines. ... see more
    Dean's Avatar
    by Dean
    • 3 Weeks Ago
    • 11
      Replies
    • 0
      Likes
    • 22884
      Views
  • Warm Home Discount
    Hi @Evie88, For Clarity, the recent Ofgem investigation into Warm Home Discount payments. Ofgem found that due to an internal error, around 4,000... see more
    Dean's Avatar
    by Dean
    • 3 Weeks Ago
    • 11
      Replies
    • 0
      Likes
    • 22884
      Views
  • Warm Home Discount
    Hi Evie, I can see you have already left the same response on another Warm Home Discount Thread I have replied to your post here Warm home... see more
    Dean's Avatar
    by Dean
    • 3 Weeks Ago
    • 11
      Replies
    • 0
      Likes
    • 22884
      Views
  • Warm home discount
    Hi @Evie88, We understand how important the Warm Home Discount is, especially during winter. I just wanted to clarify, all suppliers, including... see more
    Dean's Avatar
    by Dean
    • 3 Weeks Ago
    • 12
      Replies
    • 0
      Likes
    • 16880
      Views
  • Got moved to EDF and now got a letter saying I owe Utilita money!
    Hi @Windymiller Thanks for sharing this, I can see how confusing that must have been. I will send you a DM now so we can look into this further... see more
    Dean's Avatar
    by Dean
    • 3 Weeks Ago
    • 1
      Replies
    • 0
      Likes
    • 2353
      Views
  • bsolutely disgusted with this company!!
    Hi Shel12, I can see you have already sent my a DM around this as well I have responded to the message and await your reply. Kind Regards Dean see more
    Dean's Avatar
    by Dean
    • 3 Weeks Ago
    • 5
      Replies
    • 0
      Likes
    • 79344
      Views
  • bsolutely disgusted with this company!!
    Hi Evie, Thank you for raising this. I completely understand your concerns and I’ll send you a DM so we can look into your usage together and... see more
    Dean's Avatar
    by Dean
    • 3 Weeks Ago
    • 5
      Replies
    • 0
      Likes
    • 79344
      Views
  • Can’t get my gas despite topping up
    Hi @Tomfordehollis If you’ve topped up, your credit should normally be sent automatically to your gas smart meter. In most cases, once... see more
    Dean's Avatar
    by Dean
    • 3 Weeks Ago
    • 1
      Replies
    • 0
      Likes
    • 2240
      Views
  • Need help
    Hi @Simonj Can I confirm how you are seeing your balance - there are times that the IHD or App will display an inaccurate balance if there is a... see more
    Dean's Avatar
    by Dean
    • 3 Weeks Ago
    • 1
      Replies
    • 0
      Likes
    • 9166
      Views
No More Results

30-12-25


12-12-25


13-11-25


06-10-25

  • 13:49 - Hidden

11-09-25


08-09-25


11-08-25


13-03-25


12-03-25


11-03-25


05-03-25


17-02-25


20-12-24


24-05-24


30-03-24


19-06-23


02-04-23


29-03-23




10-12-25


09-12-25


08-12-25


12-08-25


11-08-25


12-03-25


17-09-24


14-05-23


10-11-22

  • 18:34 - lynnette1959 quoted Dean in post E7 Meters
    ...ock. Kind Regards Dean ​​​​​​â...

29-06-22


23-05-22


11-05-22


29-04-22


28-04-22

  • 06:52 - Deleted Posts

27-04-22