utilita.co.uk

Dean

Community Manager

167

Total posts
55

Likes received

About Dean

Join date	15-12-20

Signature

I am one of your Community Managers! 😀

To post a new thread about anything you like click here

Feel free to message me any time by clicking here 🤗

Dean's Activity

All

Dean

Photos

Older Activity
Switching to Utilia

Hey @STM Yes Android 15 will work with the My Utilita app Kind Regards Dean see more

by Dean
- 15 Hours Ago
- 3
  
  Replies
- 0
  
  Likes
- 496
  
  Views
🌍🐾 World Animal Day: Powering a Kinder Planet 🐾🌍

Today, we celebrate the incredible diversity of life that shares our planet — from the tiniest pollinators to the largest ocean wanderers. World... see more

by Dean
- 18 Hours Ago
- 0
  
  Replies
- 0
  
  Likes
- 119
  
  Views
Meter update

Hi @Suzysmith, I am sorry to hear about this Usually we will only cancel if there is no engineer available, Can you send me a DM using the link in... see more

by Dean
- 20 Hours Ago
- 1
  
  Replies
- 0
  
  Likes
- 263
  
  Views
SMETS1 meter Update

Hey @NikkiCarr, I can see that My colleague Jacob has provided you with some assistance to your initial question. Was the article helpful and... see more

by Dean
- 2 Weeks Ago
- 3
  
  Replies
- 0
  
  Likes
- 14174
  
  Views
🍔 National Cheeseburger Day – Let’s Talk Burgers, Energy & Smart Cooking

September 18th is National Cheeseburger Day, and we’re flipping more than just patties, we’re flipping the conversation toward smarter cooking and... see more

by Dean
- 2 Weeks Ago
- 0
  
  Replies
- 1
  
  Likes
- 4533
  
  Views
Update to current migration app issues

Hi @Alysonukuk2003 Thanks for reaching out. Just to let you know, Luke is currently off and will respond to any direct messages tomorrow. In... see more

by Dean
- 2 Weeks Ago
- 4
  
  Replies
- 0
  
  Likes
- 15067
  
  Views
Does anyone win the competitions

Hi @MementoMori, I have replied to this on your other post but will repost the same here, We wanted to take the time to assure you that all our... see more

by Dean
- 2 Weeks Ago
- 12
  
  Replies
- 0
  
  Likes
- 220623
  
  Views
The monthly prizes

Hi @MementoMori We wanted to take the time to assure you that all our competitions including the Jackpot have legitimate winners and is... see more

by Dean
- 2 Weeks Ago
- 3
  
  Replies
- 0
  
  Likes
- 34965
  
  Views
Changes to our Pay Monthly Tariffs - Effective 1st October

Hi @rougvie83 I can confirm that all prices shown for the new tariff Include VAT. Kind Regards Dean see more

by Dean
- 2 Weeks Ago
- 2
  
  Replies
- 0
  
  Likes
- 10168
  
  Views
Finally utilita admits standing charge introduction

Hi @Frank1, I can see that you have also posted on the Trustpilot review platform, as such my colleague Pete will be responding to your review... see more

by Dean
- 2 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 3794
  
  Views
Mobile app

Hi @Davest I would absolutely recommend giving our Customer Services team a call - as you may have a comms issue. Customer services can be... see more

by Dean
- 3 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 8797
  
  Views
Warm Home Discount - Page Not Found

Hi @MJWalsh, The link provided was a guest link for those applying in Scotland - There is no longer an application system for England and Wales... see more

by Dean
- 3 Weeks Ago
- 4
  
  Replies
- 0
  
  Likes
- 19773
  
  Views
Meter Reading

Hey @Marl In regards to your Hub this will be linked to the comms of your meters - A IHD will not display the information correctly if there is no... see more

by Dean
- 3 Weeks Ago
- 3
  
  Replies
- 0
  
  Likes
- 16100
  
  Views
Meter Reading

Hi @Marl, It could be labelled this way depending on the brand of the meter, as long as both readings are provided our agents will be able to add... see more

by Dean
- 3 Weeks Ago
- 3
  
  Replies
- 0
  
  Likes
- 16100
  
  Views
Electric side disappeared from account

Hi @Pumpkin Our Customer services can be contacted on 0330 333 7442 8am to 8pm Monday to Friday and 8am to 5pm Saturday. Additionally our... see more

by Dean
- 3 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 8807
  
  Views
My Utilita app

Hi Crosby I would recommend giving our Customer Services team a call - they will be able to look into this further and assist you with the two... see more

by Dean
- 3 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 9947
  
  Views
Warm Home Discount - Page Not Found

Hi @MJWalsh, I am unsure why this occurring for yourself how are you trying to access the application form page? In the meantime can you try... see more

by Dean
- 3 Weeks Ago
- 4
  
  Replies
- 0
  
  Likes
- 19773
  
  Views
can’t transfer money

Hi @stuey, we have been made aware of an issue affecting some customers with transferring credit via the app the issues are being looked into but... see more

by Dean
- 4 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 13986
  
  Views
Warm home discount

Hi Both, I am pleased to hear that this has now worked and you have both been able to apply for this year. Kind Regards Dean see more

by Dean
- 4 Weeks Ago
- 10
  
  Replies
- 0
  
  Likes
- 82477
  
  Views

No More Results

11-09-25

11:21 - MJWalsh mentioned Dean in post Warm Home Discount - Page Not Found
Dean Due to you not pro...

08-09-25

18:37 - MJWalsh mentioned Dean in post Warm Home Discount - Page Not Found
Dean I'm accessing the ...

11-08-25

15:05 - Giraffe6 mentioned Dean in post Can't get on chat
Dean I've tried through t...

13-03-25

08:44 - WilliamB mentioned Dean in post Update from your Community Manager
...alongside PeteC and Dean, while Rebecca is aw...
08:42 - WilliamB mentioned Dean in post Introduce yourself!
...! 🤗🤩 @PeteC, @Dean and @WilliamB. Hi E...

12-03-25

15:02 - Rebecca mentioned Dean in post Introduce yourself!
...teC, @WilliamB and @Dean. Please do be sure...

11-03-25

13:09 - Rebecca mentioned Dean in post Update from your Community Manager
... 🤗🤩 @PeteC, @Dean and @WilliamB. They...

05-03-25

11:24 - ViolinBradley mentioned Dean in post Economy 7
Dean thanks for your repl...

17-02-25

12:54 - Catchmydrift mentioned Dean in post Smart meter
Dean thanks, I tried over...

20-12-24

08:03 - clarkie911 mentioned Dean in post Ihd not commissioned
Dean I have had my new sm...

24-05-24

15:48 - Rebecca mentioned Dean in post Member Message Update
... trusted colleagues Dean Debby - who will be ...

30-03-24

01:39 - Jobie mentioned Dean in post Update app?
Dean Rebecca Had enough ...
00:31 - Jobie mentioned Dean in post Update app?
Dean Rebecca

19-06-23

13:07 - HayleyW mentioned Dean in post Refund
Dean I've been trying to ...

02-04-23

11:09 - Kasb67 mentioned Dean in post Utilita app not reading my smart meter's
Dean hi my name is Karen ...

29-03-23

08:55 - Lawrence2021 mentioned Dean in post Utilita app not reading my smart meter's
Dean Thanks for the repl...

27-03-23

07:53 - Mole1 mentioned Dean in post Charged for using emergency credit
Dean hi Dean someone from...

14-12-22

10:54 - EdWhite mentioned Dean in post In house display not comissioned
Dean could you help me? I...

29-06-22

07:54 - murphy mentioned Dean in post Have to change to direct debit but is it gas or electric?
Dean thanks very much p...

11-05-22

08:40 - Betsie mentioned Dean in post Bad live chat
Deanthank you for replyin...

12-08-25

07:56 - Dean quoted Giraffe6 in post Can't get on chat
... not letting me Hi Giraffe6, I've confirmed tha...

11-08-25

07:46 - Dean quoted anthonym in post No notification of Failed Auto Pay
...redit manually. Hi Anthonym, I have edited yo...

12-03-25

10:35 - Dean quoted Rebecca in post Introduce yourself!
...me as I have helped Rebecca on the community for...

17-09-24

07:06 - Dean quoted MoW in post August billing
@Rebecca usually in app ...

14-05-23

11:33 - marinorman quoted Dean in post Savings didn’t give me my money back
... Here Kind Regards Dean hi Dean , I put the ...

10-11-22

18:34 - lynnette1959 quoted Dean in post E7 Meters
...ock. Kind Regards Dean �...

29-06-22

14:52 - murphy quoted Dean in post Have to change to direct debit but is it gas or electric?
...�Kind Regards Dean Got through to ange...

23-05-22

10:08 - Dean quoted Calder123 in post Electricity
...peak to someone Hi Calder123, I am sorry to hear ...

11-05-22

07:16 - Dean quoted Betsie in post Bad live chat
...anging supplier Hi Betsie, I m sorry to hear y...
07:13 - Dean quoted Betsie in post In housereader
... them thank you Hi Betsie, ...

29-04-22

07:16 - Dean quoted Victoriab77 in post Warm home discount
... gets back to u Hi Victoriab77, If you applied for ...

28-04-22

06:52 - Deleted Posts

27-04-22

11:32 - Dean quoted Angel in post Ihd not commissioned
... Please help… Hi Angel, I have just respond...

11-04-22

07:20 - Dean quoted Bullfinch1 in post Saving Bill Payments
...��Bullfinch1 Hi Bullfinch, Unfo...

08-04-22

13:02 - Dean quoted Mudskipp3r in post Can i upgrade my IHD
...y? (colour one) Hi Mudskipp3r, I can confirm you a...
12:55 - Dean quoted AaleyahS in post App not showing balances
...how I fix this? Hi AaleyahS, I can see that you...
07:29 - Dean quoted Shas in post Stressing as electric will be cut off
... I live either Hi @Shas, I am sorry to hear...
07:10 - Dean quoted Leeh65 in post Price rise
...hing, not good Hi @Leeh65, The reason for the...

07-04-22

15:13 - Dean quoted Plee86 in post Gas smart meter tariff
@Dean I have sent a message...
14:57 - Dean quoted AaleyahS in post How to: Connect your SMETS1 Smart Meter to your In Home Display
...ter connection Hi @AaleyahS, Rebecca is current...

Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem

Dean

About Dean

Signature

Dean's Activity

11-09-25

08-09-25

11-08-25

13-03-25

12-03-25

11-03-25

05-03-25

17-02-25

20-12-24

24-05-24

30-03-24

19-06-23

02-04-23

29-03-23

27-03-23

14-12-22

29-06-22

11-05-22

12-08-25

11-08-25

12-03-25

17-09-24

14-05-23

10-11-22

29-06-22

23-05-22

11-05-22

29-04-22

28-04-22

27-04-22

11-04-22

08-04-22

07-04-22

About

Customers

Contact