utilita.co.uk

PeteC

Community Manager

213

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18

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About PeteC

Join date	09-09-24
Latest activity	7 Hours Ago

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I am one of your Community Managers! 😀

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PeteC's Activity

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PeteC

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Older Activity
Power up wont work

Hi @savvysam Thanks for your post - I'm sorry to hear you're experiencing issues. I can get a new In Home Display sent out for you if you weren't... see more

by PeteC
- 16 Hours Ago
- 9
  
  Replies
- 0
  
  Likes
- 6949
  
  Views
Gas top up PAYG not showing up on meter

Hi @Barbara1965 Thanks for your post. I'm pleased to hear that you've spoken to our team, and that an engineer appointment has been booked for... see more

by PeteC
- 16 Hours Ago
- 2
  
  Replies
- 0
  
  Likes
- 122
  
  Views
When will qualifying ex-customers receive Warm Home Discount cash vouchers?

Hi @Basil Thanks for your post. I have sent you a Direct Message advising you of the situation in more detail. Many thanks Pete see more

by PeteC
- 4 Days Ago
- 9
  
  Replies
- 0
  
  Likes
- 24702
  
  Views
When will qualifying ex-customers receive Warm Home Discount cash vouchers?

Hi @Skooshalot Thanks for your post - I've sent you a Direct Message to get some more information to look into this for you! Many thanks... see more

by PeteC
- 5 Days Ago
- 9
  
  Replies
- 0
  
  Likes
- 24702
  
  Views
Whd

Hi @Dianne Thanks for your message. The Warm Home discount has been paid out to customer who are on prepayment with us already - but if you pay... see more

by PeteC
- 1 Week Ago
- 2
  
  Replies
- 0
  
  Likes
- 3786
  
  Views
Saying I've left utilita

Hi @Maries1951 Thanks for your post - that doesn't sound right at all! I'll DM you for some more information, and I can look into this further... see more

by PeteC
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 3563
  
  Views
No warm home discount

Hi @Emz197485 Thanks for your post! Customers who pay via Direct Debit, or on receipt of bill will have their Warm Home Discount payment... see more

by PeteC
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 3529
  
  Views
Told to connect IHD to wi-fi even though it is

Hi @Cubey Have you tried clearing the cache from your app, then uninstalling, reinstalling and logging in again? It may be the app has become... see more

by PeteC
- 1 Week Ago
- 9
  
  Replies
- 0
  
  Likes
- 10644
  
  Views
Told to connect IHD to wi-fi even though it is

Hi @Cubey I think the notification remains on the app as a guide, whether you have connected it or not, as the app doesn't connect to your In Home... see more

by PeteC
- 1 Week Ago
- 9
  
  Replies
- 0
  
  Likes
- 10644
  
  Views
nulp

Hi @Carolulabell Thanks for your reply. It sounds like your app isn't connecting properly to our systems - this is likely due to a... see more

by PeteC
- 1 Week Ago
- 3
  
  Replies
- 0
  
  Likes
- 7019
  
  Views
Lost signal

Hi @SarW Thanks for your post. I've sent you a DM requesting some more information, so I can look at the signal issues and see if we can get this... see more

by PeteC
- 2 Weeks Ago
- 1
  
  Replies
- 1
  
  Likes
- 4643
  
  Views
Savings money removed

Hi @NicolaHardie93 Thanks for your post, I've sent you a DM to request some more information so we can look into this for you. Many thanks... see more

by PeteC
- 2 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 3793
  
  Views
The issues with transfers, has it been fixed?

Hi @BunnyDolly99 Thanks for your post. As far as I understand, there's no issue anymore with transferring credit between meters. There was a... see more

by PeteC
- 2 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 3093
  
  Views
nulp

Hi @Carolulabell Thanks for your post. Where are you seeing this please? It might be worth speaking to one of our Customer Service team in a bit... see more

by PeteC
- 2 Weeks Ago
- 3
  
  Replies
- 0
  
  Likes
- 7019
  
  Views
Gas and electricity new meters. In house display not longer works

Hi @Dizib Thanks for your post - I've sent you a DM to request some more information from you. Once I have this, I'll be able to check this out... see more

by PeteC
- 2 Weeks Ago
- 2
  
  Replies
- 0
  
  Likes
- 4311
  
  Views
Rebate

Hi @Mazza551 Thanks for letting us know! I'm really pleased to here it's all fixed! Have a great weekend Pete see more

by PeteC
- 2 Weeks Ago
- 3
  
  Replies
- 0
  
  Likes
- 5509
  
  Views
Rebate

Hi @Mazza551 Thanks for your post. I'll send you a DM to get some more information about your account and then I'll be able to give you a... see more

by PeteC
- 2 Weeks Ago
- 3
  
  Replies
- 0
  
  Likes
- 5509
  
  Views
Transfer credit

Hi @Leaksy69 Thanks for your post - I've sent you a DM requesting more information, so I can look into this further for you. Many thanks... see more

by PeteC
- 2 Weeks Ago
- 2
  
  Replies
- 0
  
  Likes
- 8061
  
  Views
Mystery £50 in gas!?

Hi @Timbo Thanks for your message - that does seem a bit strange! I'll DM you to request some account information, then I'll take a look and... see more

by PeteC
- 3 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 3021
  
  Views
My Utilita app not working

Hi @Chriskimba Absolutely not a problem at all - that's what we're here for! I'm going to DM you to request some information about your... see more

by PeteC
- 3 Weeks Ago
- 5
  
  Replies
- 0
  
  Likes
- 5858
  
  Views
My Utilita app not working

Hi @Chriskimba You've got this! I believe in you! Once you've googled how to clear the cache, it's straightforward! Thanks! Pete see more

by PeteC
- 3 Weeks Ago
- 5
  
  Replies
- 0
  
  Likes
- 5858
  
  Views
My Utilita app not working

Hi @Chriskimba Thanks for your post. I'd recommend clearing the cache on the app - the way to do this varies by phone make and model, but if... see more

by PeteC
- 3 Weeks Ago
- 5
  
  Replies
- 0
  
  Likes
- 5858
  
  Views
Warm home discount

Hi @GrannyLincoln Thanks for your post - your Warm Home Discount payment should have been applied to your meter now - I'll send you a Direct... see more

by PeteC
- 3 Weeks Ago
- 2
  
  Replies
- 0
  
  Likes
- 6100
  
  Views
Transfers

Hi @BunnyDolly99 Thanks for your post - apologies for the time it's taken to get back to you. I've sent you a Direct Message to request some... see more

by PeteC
- 3 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 6082
  
  Views
Priority

Hi @Dona Thanks for your post. I've sent you a DM requesting some more information - once I have that, I'll update your Priority Services... see more

by PeteC
- 3 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 5504
  
  Views
Just asking

Hi @Glinder74 Thanks for your post. We're currently in the process of sending out the remaining Warm Home Discount payments - this started on... see more

by PeteC
- 3 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 7424
  
  Views
Live chat and the whd

Hi @Izer88 Thanks for your messages - apologies for the delayed response. I've sent you a DM to get some more information so I can help further. ... see more

by PeteC
- 3 Weeks Ago
- 5
  
  Replies
- 0
  
  Likes
- 5811
  
  Views
Warm Home Discount

Hi @Evie88 Thanks for your post. The Utilita Community is designed to be a constructive place where we can support customers by signposting the... see more

by PeteC
- 3 Weeks Ago
- 7
  
  Replies
- 0
  
  Likes
- 7549
  
  Views

03-02-26

18:20 - AndyW82 mentioned PeteC in post Power up wont work
PeteC any update on the ne...

29-01-26

17:26 - Basil mentioned PeteC in post When will qualifying ex-customers receive Warm Home Discount cash vouchers?
Dean PeteC Well, January 28th ...

13-01-26

10:26 - Chriskimba mentioned PeteC in post My Utilita app not working
PeteC Sorry to be a pain I...
10:05 - Chriskimba mentioned PeteC in post My Utilita app not working
PeteC thank you for gettin...

09-01-26

13:22 - Shel12 mentioned PeteC in post Warm Home Discount
PeteC I have messaged you

08-01-26

12:52 - Vee mentioned PeteC in post Warm discount payment
PeteC Thank you.
12:34 - Vee mentioned PeteC in post Warm discount payment
PeteC I split the payment ...
12:28 - JoyG mentioned PeteC in post Transferring money
PeteC thank you Pete, mone...

21-12-25

15:13 - Frank1 mentioned PeteC in post 55" samsung tv - we have a winner!
PeteC merry Christmas Pete...

13-11-25

09:17 - Hidden
08:51 - Hidden

07-11-25

12:27 - Amanda87 mentioned PeteC in post Smart meter
PeteC I have rang them the...
05:12 - MementoMori mentioned PeteC in post App not tracking correctly.
PeteC I can’t call as th...

28-10-25

15:33 - STG mentioned PeteC in post Your smart meter update been rescheduled
PeteC I've DM'd you. Have ...

02-10-25

10:29 - STG mentioned PeteC in post Your smart meter update been rescheduled
Hi PeteC Have sent you a DM ...
08:28 - STG mentioned PeteC in post Your smart meter update been rescheduled
...y news on upgrading PeteC �...

26-09-25

22:27 - Maria1979k mentioned PeteC in post Meter reading
PeteC ive sent you a DM ...

10-09-25

20:00 - STG mentioned PeteC in post Your smart meter update been rescheduled
Hi PeteC To save you the tro...

04-09-25

12:04 - STG mentioned PeteC in post Your smart meter update been rescheduled
Hi PeteC Haven't heard back f...

28-08-25

17:46 - STG mentioned PeteC in post Your smart meter update been rescheduled
Hi PeteC Any word back from t...

28-10-25

15:53 - PeteC quoted STG in post Your smart meter update been rescheduled
@PeteC I've DM'd you. Ha...

23-09-25

14:56 - Cliffster quoted PeteC in post Usage data
Hi @Cliffster Thanks for ...

26-08-25

10:41 - PeteC quoted Frank1 in post Is E7 (economy 7 smart tariff) coming to an end?
...body. Hi @Frank1 Thanks for your tho...

22-08-25

07:12 - PeteC quoted STG in post Your smart meter update been rescheduled
... yet? Hi @STG Thanks for your rep...

28-07-25

12:59 - PeteC quoted Murphy07 in post My Utilita App not working properly
Could u please help my app is...

24-07-25

14:41 - PeteC quoted ASP in post Smart Unit rate for First 2 kWh
...y enquiry. thanks ASP Hi ASP Th...

19-06-25

15:36 - DennisEmmott quoted PeteC in post Utilta app
Hi @DennisEmmott Thanks f...

05-06-25

07:41 - PeteC quoted Rebecca001 in post App not communicating with meters since upgrade
...done. Hi @Rebecca001 Thanks for your rep...

16-04-25

07:42 - PeteC quoted Louby123 in post Debt recovery rate
...ed? Hi @Louby123 Thanks for getting ...

09-04-25

07:27 - PeteC quoted KM1967 in post Changing tariff and the app stops working ?
Hi I changed tariff. From ...

20-03-25

08:49 - PeteC quoted claire123 in post Introduce yourself!
Hi I’m Claire, I have been ...

11-03-25

15:01 - PeteC quoted Rebecca in post Introduce yourself!
Hello Utilita Community! �...

19-02-25

16:23 - PeteC quoted Premuk in post Set up direct
Hi, Got letter that my tari...

Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem

PeteC

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03-02-26

29-01-26

13-01-26

09-01-26

08-01-26

21-12-25

13-11-25

07-11-25

28-10-25

02-10-25

26-09-25

10-09-25

04-09-25

28-08-25

28-10-25

23-09-25

26-08-25

22-08-25

28-07-25

24-07-25

19-06-25

05-06-25

16-04-25

09-04-25

20-03-25

11-03-25

19-02-25

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