utilita.co.uk

PeteC

Community Manager

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About PeteC

Join date	09-09-24
Latest activity	5 Hours Ago

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I am one of your Community Managers! 😀

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PeteC's Activity

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PeteC

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Older Activity
55" samsung tv - we have a winner!

Thank you to everyone who recently entered our competition to win a 55" Samsung TV in time for Christmas! We're delighted to announce that Miss C... see more

by PeteC
- 11 Hours Ago
- 0
  
  Replies
- 0
  
  Likes
- 29
  
  Views
Cold weather payment

Hi @Cags12 Thanks for your post! We're getting a lot of questions at the moment about the Warm Home Discount, and we understand that people... see more

by PeteC
- 2 Days Ago
- 2
  
  Replies
- 0
  
  Likes
- 2813
  
  Views
Warm Home Discount

Hi @Daveyboy73 That's correct, as it is applied directly to your Electricity supply. If you want it to be applied to your gas debt as well, you'd... see more

by PeteC
- 2 Days Ago
- 3
  
  Replies
- 0
  
  Likes
- 3603
  
  Views
Warm Home Discount

Hi @Daveyboy73 Thanks for your post! Your Warm Home Discount will be applied to your electricity account and will clear any debt balance first.... see more

by PeteC
- 3 Days Ago
- 3
  
  Replies
- 0
  
  Likes
- 3603
  
  Views
New smart display shows "not connussioned"

Hi @R1CH7E Thanks for your post! I've sent you a DM, so that we can look into this for you in a bit more detail! Many thanks Pete see more

by PeteC
- 3 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 2263
  
  Views
Warm home discount

Hi all! Thanks for your posts - We're excited to be able to get your Warm Home Discount payments onto your meters early in January! My... see more

by PeteC
- 3 Days Ago
- 5
  
  Replies
- 1
  
  Likes
- 4227
  
  Views
Our biggest competition yet! WIN A 55" SAMSUNG TV

We’re celebrating Christmas on the Utilita Community Forum with our biggest prize yet! We’re thrilled to be able to offer one lucky member a... see more

by PeteC
- 1 Week Ago
- 0
  
  Replies
- 0
  
  Likes
- 2278
  
  Views
Meter change message

Hi @Crumpet Thanks for your post! The messages aren't a scam - We generally send these messages out when there's something not quite right with... see more

by PeteC
- 1 Week Ago
- 2
  
  Replies
- 0
  
  Likes
- 2268
  
  Views
Warm Home Discount

Hi @Daveyboy73 Thanks for your post! We are currently working on the date that we will be able to issue the Warm Home Discount payments... see more

by PeteC
- 1 Week Ago
- 11
  
  Replies
- 0
  
  Likes
- 16013
  
  Views
Warm home discount

Hi @Slinger101 Thank you for your comments - as in previous posts, we can absolutely understand your frustration, and we've seen similar comments... see more

by PeteC
- 1 Week Ago
- 12
  
  Replies
- 0
  
  Likes
- 9778
  
  Views
Warm home discount

Hi @Shel12 Thanks for your post. I understand and totally get your frustration! With the amount of changes to Warm Home Discount, it's important... see more

by PeteC
- 1 Week Ago
- 12
  
  Replies
- 0
  
  Likes
- 9778
  
  Views
gas meter problems

Hi @part1 Thanks for your post! I have sent you a request for some more information via Direct Message - once I have that information, I'll... see more

by PeteC
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 1640
  
  Views
My accoubt

Hi @Kheredge Thanks for your post! I've sent you a request for some more information via Direct Message - but the easiest way to access your... see more

by PeteC
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 1418
  
  Views
Warm home discount

Hi @Sarah1966 Thanks for your post. I understand your frustration in waiting for the Warm Home Discount being applied - I appreciate that it makes... see more

by PeteC
- 2 Weeks Ago
- 12
  
  Replies
- 0
  
  Likes
- 9778
  
  Views
Warm home discount

Hi @Mazza551 Thanks for your post! We are currently working on the date that we will be able to issue the Warm Home Discount payments to our... see more

by PeteC
- 2 Weeks Ago
- 12
  
  Replies
- 0
  
  Likes
- 9778
  
  Views
smart miter

Hi @Gita Thanks for your message, I've sent you a Direct Message for some more information, and once we have that I'll have a look into your In... see more

by PeteC
- 2 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 1235
  
  Views
New meter install

Hi @Marktom Thanks for your post. I'm sorry to hear that you're having issues with your gas meter, but we can definitely look into this for you. ... see more

by PeteC
- 2 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 1328
  
  Views
Gas meter data issue

Hi @Jp655 Thanks for your post! I've sent you a Direct Message, and once I receive the information I've requested I'll take a look into this... see more

by PeteC
- 2 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 1806
  
  Views
Transfer credit not working on electricity meter

Hi @Michelle1 Thanks for your post! I've sent you a Direct Message on the community forum to get this fixed for you - once I have had a reply,... see more

by PeteC
- 2 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 2046
  
  Views
App not working

Hi @Staceygrace10 I've sent you a DM to request some more information - once I have this I'll be able to take a look at this in more detail for... see more

by PeteC
- 2 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 1550
  
  Views
Top up not registered

Hi @Pat1Wells Thanks for getting in touch - I've reached out via Direct Message to get some further information from you, and I can take a look to... see more

by PeteC
- 3 Weeks Ago
- 3
  
  Replies
- 1
  
  Likes
- 7009
  
  Views
WHD

Hi @Dell681 Thanks for your post! We're currently liaising with the government to finalise the details for this years Warm Home Discount, and... see more

by PeteC
- 3 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 4529
  
  Views
Expensive

Hi @Evie88 I'm sorry to hear that you've not had a great experience with our Customer Service team. We are a little busier than normal at this... see more

by PeteC
- 3 Weeks Ago
- 8
  
  Replies
- 0
  
  Likes
- 25202
  
  Views
Confusion 🤔

Hi @Jomer1305 Thanks for your post - I've sent you a Direct Message, requesting some further information from you, so that I can investigate this... see more

by PeteC
- 4 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 3490
  
  Views
Warm Home Discount Cash Vouchers

Hi @Sophielou25 Thanks for your post! I have sent you a Direct Message requesting some more information - once I have received this, I'll be... see more

by PeteC
- 4 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 3822
  
  Views
Final credit balance

Hi @Trickye Thanks for your reply. I've had a look - at the bottom of the final bill it advised that you are in credit by £118.22. This will be... see more

by PeteC
- 4 Weeks Ago
- 5
  
  Replies
- 0
  
  Likes
- 8321
  
  Views
Top up not registered

Hi @LynM I've sent you a Direct Message requesting some more information, I'll take a look at the account and see what I can do! Many thanks, ... see more

by PeteC
- 4 Weeks Ago
- 3
  
  Replies
- 1
  
  Likes
- 7009
  
  Views
Why does app tell me to connect my smart display to Wi-Fi. It IS connected to wifi.

Hi @KM1967 Thanks for your message! The meter's themselves are absolutely fine and will remain in place - it's the communications hub that is... see more

by PeteC
- 4 Weeks Ago
- 16
  
  Replies
- 0
  
  Likes
- 97514
  
  Views
Smart meter/myutilita app

Hi @Ellenf71 Thanks for your post! If you drop me a Direct Message by clicking into my signature below, and provide me with some account... see more

by PeteC
- 4 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 3171
  
  Views
Final credit balance

Hi @Trickye Thanks for your reply - I have edited it slightly to remove your personal details! I have sent you an email directly with a... see more

by PeteC
- 4 Weeks Ago
- 5
  
  Replies
- 0
  
  Likes
- 8321
  
  Views

13-11-25

09:17 - Hidden
08:51 - Hidden

07-11-25

12:27 - Amanda87 mentioned PeteC in post Smart meter
PeteC I have rang them the...
05:12 - MementoMori mentioned PeteC in post App not tracking correctly.
PeteC I can’t call as th...

28-10-25

15:33 - STG mentioned PeteC in post Your smart meter update been rescheduled
PeteC I've DM'd you. Have ...

02-10-25

10:29 - STG mentioned PeteC in post Your smart meter update been rescheduled
Hi PeteC Have sent you a DM ...
08:28 - STG mentioned PeteC in post Your smart meter update been rescheduled
...y news on upgrading PeteC �...

26-09-25

22:27 - Maria1979k mentioned PeteC in post Meter reading
PeteC ive sent you a DM ...

10-09-25

20:00 - STG mentioned PeteC in post Your smart meter update been rescheduled
Hi PeteC To save you the tro...

04-09-25

12:04 - STG mentioned PeteC in post Your smart meter update been rescheduled
Hi PeteC Haven't heard back f...

28-08-25

17:46 - STG mentioned PeteC in post Your smart meter update been rescheduled
Hi PeteC Any word back from t...

22-08-25

06:16 - STG mentioned PeteC in post Your smart meter update been rescheduled
Hi PeteC Any news on an updat...

18-08-25

09:26 - STG mentioned PeteC in post Your smart meter update been rescheduled
Hi PeteC I've sent you a DM ...

10-08-25

10:56 - Rebecca001 mentioned PeteC in post Update to Ongoing In Home Display and App Issues
PeteC I still haven’t ha...

08-08-25

12:20 - AndyW82 mentioned PeteC in post Update to Ongoing In Home Display and App Issues
PeteC Hi I've DM'd you.

24-07-25

09:44 - ASP mentioned PeteC in post Smart Unit rate for First 2 kWh
Hello @PeteC I’m experiencing ...

11-07-25

14:48 - JDH mentioned PeteC in post Smart Unit rate for First 2 kWh
PeteC Fab. DM heading your...

30-06-25

12:59 - JDH mentioned PeteC in post Smart Unit rate for First 2 kWh
PeteC Thankyou for this. ...

05-06-25

17:41 - Rebecca001 mentioned PeteC in post App not communicating with meters since upgrade
PeteC thank you I’ve mes...

04-06-25

18:16 - Rebecca001 mentioned PeteC in post App not communicating with meters since upgrade
PeteC I have been on the p...

28-10-25

15:53 - PeteC quoted STG in post Your smart meter update been rescheduled
@PeteC I've DM'd you. Ha...

23-09-25

14:56 - Cliffster quoted PeteC in post Usage data
Hi @Cliffster Thanks for ...

26-08-25

10:41 - PeteC quoted Frank1 in post Is E7 (economy 7 smart tariff) coming to an end?
...body. Hi @Frank1 Thanks for your tho...

22-08-25

07:12 - PeteC quoted STG in post Your smart meter update been rescheduled
... yet? Hi @STG Thanks for your rep...

28-07-25

12:59 - PeteC quoted Murphy07 in post My Utilita App not working properly
Could u please help my app is...

24-07-25

14:41 - PeteC quoted ASP in post Smart Unit rate for First 2 kWh
...y enquiry. thanks ASP Hi ASP Th...

19-06-25

15:36 - DennisEmmott quoted PeteC in post Utilta app
Hi @DennisEmmott Thanks f...

05-06-25

07:41 - PeteC quoted Rebecca001 in post App not communicating with meters since upgrade
...done. Hi @Rebecca001 Thanks for your rep...

16-04-25

07:42 - PeteC quoted Louby123 in post Debt recovery rate
...ed? Hi @Louby123 Thanks for getting ...

09-04-25

07:27 - PeteC quoted KM1967 in post Changing tariff and the app stops working ?
Hi I changed tariff. From ...

20-03-25

08:49 - PeteC quoted claire123 in post Introduce yourself!
Hi I’m Claire, I have been ...

11-03-25

15:01 - PeteC quoted Rebecca in post Introduce yourself!
Hello Utilita Community! �...

19-02-25

16:23 - PeteC quoted Premuk in post Set up direct
Hi, Got letter that my tari...

Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem

PeteC

About PeteC

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