utilita.co.uk
Rebecca's Avatar

Rebecca

Head of Community
  • 1,492
    Total Posts
  • 606
    Thumbs Up Received

About Rebecca

Join Date 09-11-20
Latest Activity 58 Minutes Ago

Signature

I am your Community Manager! 😀

To post a new thread about anything you like click here

Feel free to message me any time by clicking here 🤗

Rebecca's Activity

  • Utilita Warm Home Discount - Payment Dates
    @Dell681 We have not sent any communications out to confirm who has been successful as of yet. These comms will be going out in the next couple of... see more
    Rebecca's Avatar
    by Rebecca
    • 21 Hours Ago
    • 2
      replies
    • 0
      thumbs up
    • 10417
      views
  • Introduce yourself!
    @cassie I am pleased to hear it - apologies on the delayed response. Let me know if there is anything else I can do! Thanks, Rebecca - your... see more
    Rebecca's Avatar
    by Rebecca
    • 1 Day Ago
    • 296
      replies
    • 0
      thumbs up
    • 1180268
      views
  • Smart Score
    @Alysonukuk2003 Hi there, Rebecca - your Community Manager here. Please can you have been replying to Suzan, however, she does not actually... see more
    Rebecca's Avatar
    by Rebecca
    • 1 Day Ago
    • 8
      replies
    • 0
      thumbs up
    • 82458
      views
  • peaking to an agent😡😡
    @DavidLanham290561 Can you please try again now. 🤗 see more
    Rebecca's Avatar
    by Rebecca
    • 1 Day Ago
    • 4
      replies
    • 0
      thumbs up
    • 20752
      views
  • Warm home discount
    You'll find all the details in this helpful post we've put together here. Utilita Warm Home Discount - Payment Dates Thanks, Rebecca see more
    Rebecca's Avatar
    by Rebecca
    • 1 Day Ago
    • 3
      replies
    • 0
      thumbs up
    • 16715
      views
  • peaking to an agent😡😡
    @DavidLanham290561 I had to delete your response as you had published personal details on this public end of the post. Please re-send them to me... see more
    Rebecca's Avatar
    by Rebecca
    • 1 Day Ago
    • 4
      replies
    • 0
      thumbs up
    • 20752
      views
  • Low cost Heater
    @lubymaria Hi there and welcome to the Community! 🤗 That is a very good question, which I am sure other member would also love to know, especially... see more
    Rebecca's Avatar
    by Rebecca
    • 1 Day Ago
    • 2
      replies
    • 0
      thumbs up
    • 10245
      views
  • Customer services
    @Jackyevs Hello there, I did reply to your last post 🤗 Hi there! We have one contact centre that is evenly distributed across the UK and South... see more
    Rebecca's Avatar
    by Rebecca
    • 1 Day Ago
    • 1
      replies
    • 0
      thumbs up
    • 9035
      views
  • Warm home discount
    @Lizzie Hi - do you live in England/Wales or Scotland? Rebecca see more
    Rebecca's Avatar
    by Rebecca
    • 1 Day Ago
    • 3
      replies
    • 0
      thumbs up
    • 16715
      views
  • Introduce yourself!
    @cassie Hi and welcome to the community. Is this still the case? ​​​​​​​Rebecca see more
    Rebecca's Avatar
    by Rebecca
    • 1 Day Ago
    • 296
      replies
    • 0
      thumbs up
    • 1180268
      views
  • Broken IHD
    @Jackyevs Hi there! We have one contact centre that is evenly distributed across the UK and South Africa. All agents are equipped to help exactly... see more
    Rebecca's Avatar
    by Rebecca
    • 2 Days Ago
    • 1
      replies
    • 0
      thumbs up
    • 11817
      views
  • Gas bill /cost
    @delcarmo Hi there! You should have either an In-Home Display (the white or black little box that you can move around). The second option would be... see more
    Rebecca's Avatar
    by Rebecca
    • 2 Days Ago
    • 1
      replies
    • 0
      thumbs up
    • 11226
      views
  • peaking to an agent😡😡
    @DavidLanham290561 Hi there! Sorry to hear this - I do know that Mondays are particularly busy for the phone lines. Could you please pop me a... see more
    Rebecca's Avatar
    by Rebecca
    • 2 Days Ago
    • 4
      replies
    • 0
      thumbs up
    • 20752
      views
  • Introduce yourself!
    @DavidLanham290561 Hi there - is there anything I can do to help? Thanks, Rebecca see more
    Rebecca's Avatar
    by Rebecca
    • 2 Days Ago
    • 296
      replies
    • 0
      thumbs up
    • 1180268
      views
  • Energy Bills Payments - Popular Questions
    @delcarmo Hi - here is a helpful article on the different ways you can top-up. Ways to Top-up with Utilita How to: Manually enter your top-up on... see more
    Rebecca's Avatar
    by Rebecca
    • 2 Days Ago
    • 37
      replies
    • 0
      thumbs up
    • 76124
      views
  • Utilita Warm Home Discount - Payment Dates
    Hi guys, We have had a lot of questions coming into our Contact Centre & Social Media pages about the Warm Home Discount payment dates. Here is... see more
    Rebecca's Avatar
    by Rebecca
    • 5 Days Ago
    • 2
      replies
    • 0
      thumbs up
    • 10417
      views
  • Utilita app
    @Sparky999962 Oh no, sorry to hear that! I will get this escalated for you. Please can you pop me a private mail using the link in my signature... see more
    Rebecca's Avatar
    by Rebecca
    • 6 Days Ago
    • 6
      replies
    • 0
      thumbs up
    • 28400
      views
  • Utilita app
    @Sparky999962 Can I just check - have you got the most up to date version of your android/iPhone software downloaded as it can really affect the apps... see more
    Rebecca's Avatar
    by Rebecca
    • 6 Days Ago
    • 6
      replies
    • 0
      thumbs up
    • 28400
      views
  • Utilita app
    @Sparky999962 Hey there! Is this still the case for you? ​​​​​​​Rebecca see more
    Rebecca's Avatar
    by Rebecca
    • 6 Days Ago
    • 6
      replies
    • 0
      thumbs up
    • 28400
      views
  • Meter removal
    @DennisEmmott Hi there - we do not remove meters as a company. And in addition, we need the meters on the wall for you to be able to have gas in... see more
    Rebecca's Avatar
    by Rebecca
    • 1 Week Ago
    • 1
      replies
    • 0
      thumbs up
    • 13390
      views
  • Ihd
    @Isabel Hi there! As you have already called in - I am happy to re-look into this on your behalf. I will get this escalated for you - I'll... see more
    Rebecca's Avatar
    by Rebecca
    • 1 Week Ago
    • 1
      replies
    • 0
      thumbs up
    • 15279
      views
  • Deleting old Debit card
    @prakash1160 Hi there - I have replied to your follow on post you wrote after this one 🤗 see more
    Rebecca's Avatar
    by Rebecca
    • 1 Week Ago
    • 1
      replies
    • 0
      thumbs up
    • 9714
      views
  • Add Debit Card and Set up Auto pay
    @prakash1160 Hi there - have you ensured you have filled out all the relevant bits of info it is asking for? If you are selecting autopay it will... see more
    Rebecca's Avatar
    by Rebecca
    • 1 Week Ago
    • 1
      replies
    • 0
      thumbs up
    • 9533
      views
  • IHD not comissioned
    @Britto Hey there! Have you spoken to an advisor on the telephone regarding this? As it is an account specific issue - our friendly contact centre... see more
    Rebecca's Avatar
    by Rebecca
    • 1 Week Ago
    • 1
      replies
    • 0
      thumbs up
    • 10296
      views
  • Smart Meter
    @cassie Hi there! 👋 I am assuming you have tried resetting it? If so, the best thing you can do is call the friendly Utilita Contac Centre -... see more
    Rebecca's Avatar
    by Rebecca
    • 1 Week Ago
    • 1
      replies
    • 0
      thumbs up
    • 12643
      views
  • Lest we forget
    Lest we forget At 11am today, our staff will be holding 2 minutes of silence to honour those who fought for & those who continue to defend our... see more
    Rebecca's Avatar
    by Rebecca
    • 1 Week Ago
    • 0
      replies
    • 0
      thumbs up
    • 6055
      views
  • Are you ready for the cooler months?
    Hi everyone! I hope everyone is well? 🤗 With it still being unseasonably mild for the start of November, I wanted to check in with all members... see more
    Rebecca's Avatar
    by Rebecca
    • 2 Weeks Ago
    • 0
      replies
    • 0
      thumbs up
    • 5504
      views
  • My Utilita App not working properly
    @Seanpalmer1969 Sorry to hear this! Do you mean that the gas amount on the app is showing different to the In-Home Display gas amount. see more
    Rebecca's Avatar
    by Rebecca
    • 2 Weeks Ago
    • 7
      replies
    • 0
      thumbs up
    • 43274
      views
  • Transferred money from gas to savings, credit has gone from gas but savings empty
    @ennifellin I am so glad you now have a resolution 🤗 It sounds like the first agent perhaps has less knowledge around this topic and particular... see more
    Rebecca's Avatar
    by Rebecca
    • 2 Weeks Ago
    • 5
      replies
    • 0
      thumbs up
    • 23292
      views
  • Transferred money from gas to savings, credit has gone from gas but savings empty
    @ennifellin Sorry to hear this - it sounds like something back end on your account that needs investigating. I would highly recommend ringing the... see more
    Rebecca's Avatar
    by Rebecca
    • 2 Weeks Ago
    • 5
      replies
    • 0
      thumbs up
    • 23292
      views

19-11-24


07-11-24


06-11-24


21-10-24


18-10-24

  • 14:19 - Deleted Posts

16-10-24


16-09-24


11-09-24


13-08-24


17-07-24


25-06-24


26-04-24


17-04-24


16-04-24


13-04-24


02-04-24


30-03-24




07-10-24


13-08-24


29-01-24


28-01-24


05-12-23


04-12-23


09-06-23


28-04-23


24-03-23


21-02-23

  • 15:11 - Deleted Posts

26-01-23


08-12-22


07-12-22


29-11-22


24-11-22


22-11-22


19-11-22


17-11-22


01-11-22


27-10-22