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Rebecca

Head of Community
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About Rebecca

Join Date 09-11-20
Latest Activity 1 Hour Ago

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I am your Community Manager! πŸ˜€

To post a new thread about anything you like click here

Feel free to message me any time by clicking here πŸ€—

Rebecca's Activity

  • EARTH DAY - Win Β£500 Worth of Prizes!
    CELEBRATING EARTH DAY WITH Β£500 WORTH OF PRIZES Did you know that Utilita High 5 gives you tips to help improve your energy efficiency? ... see more
    Rebecca's Avatar
    by Rebecca
    • 1 Day Ago
    • 0
      replies
    • 0
      thumbs up
    • 93
      views
  • Power Payback Highlights
    @Trikky2 That is still really good, Richard! ​​​​​​​I hope you had a nice weekend? πŸ€— see more
    Rebecca's Avatar
    by Rebecca
    • 2 Days Ago
    • 2
      replies
    • 0
      thumbs up
    • 1990
      views
  • ?
    @Gee1 Hey there πŸ€— Can I just check if you have been given reasons as to why the appointments have not gone ahead, and have you been given any... see more
    Rebecca's Avatar
    by Rebecca
    • 2 Days Ago
    • 1
      replies
    • 0
      thumbs up
    • 248
      views
  • No data available for gas
    @Gord Morning! Oh no, sorry to hear this! Thanks for letting us know here on the Community, as it's important we help you get this fixed. Can you... see more
    Rebecca's Avatar
    by Rebecca
    • 6 Days Ago
    • 1
      replies
    • 0
      thumbs up
    • 650
      views
  • Smart meter offline
    @Jil Oh no! I am really sorry to hear this! Not convenient at all! Keep me posted today to see if it sorts itself out - if not, I can get it... see more
    Rebecca's Avatar
    by Rebecca
    • 1 Week Ago
    • 5
      replies
    • 0
      thumbs up
    • 2301
      views
  • No electric data showing on IHD
    @JayDee Hi there πŸ€— The easiest way to switch is online here. Please let me know how you get on, I would love to hear how your switch goes.😊 ... see more
    Rebecca's Avatar
    by Rebecca
    • 1 Week Ago
    • 4
      replies
    • 0
      thumbs up
    • 1725
      views
  • Smart meter offline
    @Jil Hey there! Silly question, but have you tried resetting it? ​​​​​​​Rebecca πŸ€— see more
    Rebecca's Avatar
    by Rebecca
    • 1 Week Ago
    • 5
      replies
    • 0
      thumbs up
    • 2301
      views
  • No electric data showing on IHD
    @JayDee Great to hear it's managed to sort itself out! πŸ€— see more
    Rebecca's Avatar
    by Rebecca
    • 1 Week Ago
    • 4
      replies
    • 0
      thumbs up
    • 1725
      views
  • Gas & Electric
    @melissa26503 Hi there, and sorry to hear you are having trouble with the Power Up for your gas. Here is a list of the possible reasons why. ... see more
    Rebecca's Avatar
    by Rebecca
    • 1 Week Ago
    • 2
      replies
    • 0
      thumbs up
    • 1493
      views
  • Warm house Β£150
    @melissa26503 Hey πŸ€— @ClaireH30 absolutely right! This years scheme has passed now. You can check the scheme details and eligibility criteria by... see more
    Rebecca's Avatar
    by Rebecca
    • 1 Week Ago
    • 2
      replies
    • 0
      thumbs up
    • 1576
      views
  • March Bill not showing on app
    @MoW I am so pleased. 😊 Thank you again for letting me know about that - although it's not great that something went wrong - letting us know here... see more
    Rebecca's Avatar
    by Rebecca
    • 1 Week Ago
    • 7
      replies
    • 0
      thumbs up
    • 5668
      views
  • March Bill not showing on app
    @MoW @rougvie83 Please see updated resolution in the an official resolution statement here πŸ€— see more
    Rebecca's Avatar
    by Rebecca
    • 1 Week Ago
    • 7
      replies
    • 0
      thumbs up
    • 5668
      views
  • March Bill not showing on app
    @MoW Hey there! πŸ€— Thanks for hopping on and letting us know here on the Community! You should be able to the your bill within the app by next... see more
    Rebecca's Avatar
    by Rebecca
    • 1 Week Ago
    • 7
      replies
    • 0
      thumbs up
    • 5668
      views
  • March Bills
    Hi everyone πŸ€— A few of our Community Members have made us aware that they cannot see their online bill within the My Utilita App for the month of... see more
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    by Rebecca
    • 1 Week Ago
    • 0
      replies
    • 0
      thumbs up
    • 954
      views
  • March bill
    @Denchad Hi there! Funnily enough, @rougvie83 has also notified me that they cannot see the bill too! Please see the update that I have... see more
    Rebecca's Avatar
    by Rebecca
    • 1 Week Ago
    • 1
      replies
    • 0
      thumbs up
    • 1695
      views
  • March Bill not showing on app
    @rougvie83 Hi there! Thank you so much for alerting me to this as your Community Manager! I have just checked with our App Team to alert them of... see more
    Rebecca's Avatar
    by Rebecca
    • 1 Week Ago
    • 7
      replies
    • 0
      thumbs up
    • 5668
      views
  • Low Cost Easter Holiday Activities! 🀩
    The Easter break is a lovely time to un-wind and spend quality time with the family! With this said, keeping little ones entertained over the space... see more
    Rebecca's Avatar
    by Rebecca
    • 2 Weeks Ago
    • 0
      replies
    • 0
      thumbs up
    • 1525
      views
  • Top up on app
    @Sapphire Hey! πŸ€— I am so pleased 😊 Thanks for letting me know regardless - it's always good to hear this first hand so I can escalate this back... see more
    Rebecca's Avatar
    by Rebecca
    • 2 Weeks Ago
    • 3
      replies
    • 0
      thumbs up
    • 4943
      views
  • Top up on app
    @Sapphire Hi there - thank you for letting us know about this here on the Community. Can I just check before I pass this to my App Team - have you... see more
    Rebecca's Avatar
    by Rebecca
    • 2 Weeks Ago
    • 3
      replies
    • 0
      thumbs up
    • 4943
      views
  • Air Fryer Pizza Recipe? πŸ•
    Say πŸ™… to a takeaway this weekend! To celebrate cutting costs while cooking - why not try this yummy Iceland Foods Air Fryer Pizza Recipe? πŸ• ... see more
    Rebecca's Avatar
    by Rebecca
    • 3 Weeks Ago
    • 0
      replies
    • 0
      thumbs up
    • 1810
      views
  • Introduce yourself!
    @Royle7 Morning Michael! πŸ˜ƒ A massive warm welcome to the Utilita Community! We love having long standing customers join like yourself - as you... see more
    Rebecca's Avatar
    by Rebecca
    • 3 Weeks Ago
    • 288
      replies
    • 1
      thumbs up
    • 638455
      views
  • No Gas
    @melissa26503 Hi there, sorry to hear this. My best advice would be to try calling up the contact centre - the lines should be very quiet now -... see more
    Rebecca's Avatar
    by Rebecca
    • 3 Weeks Ago
    • 1
      replies
    • 0
      thumbs up
    • 3408
      views
  • Update app?
    @Jobie Hi there - As mentioned, I had escalated this on your behalf as your community manager. I myself do not provide direct customer service - and... see more
    Rebecca's Avatar
    by Rebecca
    • 3 Weeks Ago
    • 15
      replies
    • 0
      thumbs up
    • 42682
      views
  • Easter WeekendπŸ₯šπŸ°πŸ«
    We are wishing our valued community members, customers and staff a wonderful long Easter Weekend.πŸ₯šπŸ°πŸ« Have you got any nice plans this weekend? ... see more
    Rebecca's Avatar
    by Rebecca
    • 3 Weeks Ago
    • 0
      replies
    • 0
      thumbs up
    • 2715
      views
  • Only pay for the energy you use πŸ’Έ
    Only pay for the energy you use πŸ’Έ If you pay by direct debit or on receipt of a bill - submit your meter reading before the end of the month by... see more
    Rebecca's Avatar
    by Rebecca
    • 4 Weeks Ago
    • 0
      replies
    • 1
      thumbs up
    • 2961
      views
  • Hot cross bun bread & butter pudding 🐰
    HOT CROSS BUN BREAD & BUTTER PUDDING? Say no more… Let's get creative in the kitchen this weekend with an Iceland Foods recipe - utilising... see more
    Rebecca's Avatar
    by Rebecca
    • 4 Weeks Ago
    • 0
      replies
    • 0
      thumbs up
    • 2519
      views
  • Update app?
    @Jobie Hey there! Thanks for your message - and I can see that Dean kindly picked up your last message in my absence. Please let me know if there... see more
    Rebecca's Avatar
    by Rebecca
    • 4 Weeks Ago
    • 15
      replies
    • 0
      thumbs up
    • 42682
      views
  • Power Payback
    @Sarah1966 Hi Sarah, Sorry to hear you feel disappointed with the scheme and the rewards on offer. I understand the disappointment - it may... see more
    Rebecca's Avatar
    by Rebecca
    • 4 Weeks Ago
    • 31
      replies
    • 0
      thumbs up
    • 258300
      views

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