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WilliamB

Community Manager
  • 33
    Total Posts
  • 8
    Thumbs Up Received

About WilliamB

Join Date 13-12-24
Latest Activity 1 Day Ago

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I am one of your Community Managers! 😀

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WilliamB's Activity

  • Messaged
    Hi @Jobie, At the moment, Rebecca is on maternity leave and won't be reachable. However, if you send me a direct message I will be more than happy... see more
    WilliamB's Avatar
    by WilliamB
    • 4 Days Ago
    • 1
      replies
    • 0
      thumbs up
    • 724
      views
  • How to change to Top-Up mode from credit mode ?
    Hi @KM1967, ​​​​​​​This is not something we would expect to see in the app, however this shouldn't cause any issues with your supply or account... see more
    WilliamB's Avatar
    by WilliamB
    • 1 Week Ago
    • 3
      replies
    • 0
      thumbs up
    • 4344
      views
  • How to change to Top-Up mode from credit mode ?
    Hi @KM1967, I'm sorry to here that you had a lot of issues with us getting the smart meters working. However, I'm glad to hear that these were... see more
    WilliamB's Avatar
    by WilliamB
    • 2 Weeks Ago
    • 3
      replies
    • 0
      thumbs up
    • 4344
      views
  • Boots & Bills
    Are you looking to cut down on your energy bills while enjoying some outdoor fun? Utilita, in collaboration with the University of Southampton,... see more
    WilliamB's Avatar
    by WilliamB
    • 2 Weeks Ago
    • 0
      replies
    • 0
      thumbs up
    • 1502
      views
  • I don't understand kwh can I change it to see how much I'm using in £
    Hi @Maddz, Unfortunately, there is no way to convert your usage into a monetary value instead of kwh on the app if you are a credit customer.... see more
    WilliamB's Avatar
    by WilliamB
    • 2 Weeks Ago
    • 1
      replies
    • 0
      thumbs up
    • 3544
      views
  • Metre issue
    Hi @Steve007, I'm sorry to hear that you are having issues topping up on the app. Incase you haven't already, the first bit of advice we would... see more
    WilliamB's Avatar
    by WilliamB
    • 2 Weeks Ago
    • 1
      replies
    • 0
      thumbs up
    • 3207
      views
  • Message on smart display meter
    Hi @Swoody, It may be where there has been a temporary lapse in communications between your gas meter and your IHD. If this issue continues to... see more
    WilliamB's Avatar
    by WilliamB
    • 3 Weeks Ago
    • 1
      replies
    • 0
      thumbs up
    • 5178
      views
  • Electric Agreement ID
    Hi @Julesg80, Thanks for your post. As this is specific to your account you would need to call our customer services on 0345 207 2000, and one of... see more
    WilliamB's Avatar
    by WilliamB
    • 3 Weeks Ago
    • 1
      replies
    • 1
      thumbs up
    • 5482
      views
  • Smart display and wifi
    Hi @Pwstca, As this is quite account specific, it will need some further investigation by our app team. Would you be able to send me a direct... see more
    WilliamB's Avatar
    by WilliamB
    • 4 Weeks Ago
    • 1
      replies
    • 0
      thumbs up
    • 5059
      views
  • Is utilita attempting to rip anyone else off?
    Hi @Evie88, I appreciate you aren't using your heating but are there any other gas appliances in the property that may be using energy, such a... see more
    WilliamB's Avatar
    by WilliamB
    • 4 Weeks Ago
    • 2
      replies
    • 0
      thumbs up
    • 9597
      views
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