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WilliamB

Head of Community
  • 5
    Total Posts
  • 3
    Thumbs Up Received

About WilliamB

Join Date 13-12-24
Latest Activity 17 Hours Ago

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WilliamB's Activity

  • Unsuccessful top up
    Hi @Allyson, Have you tried checking if the the payment is showing in the payment history section of the app? If it is there it should have a 20... see more
    WilliamB's Avatar
    by WilliamB
    • 20 Hours Ago
    • 5
      replies
    • 2
      thumbs up
    • 102
      views
  • Unsuccessful top up
    Hi @Allyson, Thanks for your post. Can I ask, did you make this top up on the app or online? Thanks, ​​​​​​​William see more
    WilliamB's Avatar
    by WilliamB
    • 1 Day Ago
    • 5
      replies
    • 0
      thumbs up
    • 102
      views
  • Newbie queries
    Hi @Mantis1955 Thanks for your post. In regard to the IHD screen, even if there is no Wi-Fi in the property, it should still show balances if it... see more
    WilliamB's Avatar
    by WilliamB
    • 4 Days Ago
    • 1
      replies
    • 1
      thumbs up
    • 225
      views
  • Smart meter
    Hi @Bearclaire2020 There are a few things that can cause this issue. It may be that the communications have dropped on the gas meter itself, or... see more
    WilliamB's Avatar
    by WilliamB
    • 1 Week Ago
    • 1
      replies
    • 0
      thumbs up
    • 368
      views
  • Smart meter
    Hi @Trickye, Thanks for your post. As this is a more account specific issue, have you tried getting in touch with the contact centre on 0345 207... see more
    WilliamB's Avatar
    by WilliamB
    • 1 Week Ago
    • 1
      replies
    • 0
      thumbs up
    • 283
      views
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14-02-25


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