utilita.co.uk

WilliamB

Community Manager

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About WilliamB

Join date	13-12-24
Latest activity	1 Day Ago

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I am one of your Community Managers! 😀

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WilliamB's Activity

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WilliamB

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App not communicating with meters since upgrade

Hi @halfpenny11, At the moment we are experiencing a widespread issue within the app systems that is causing the the estimated number of days left... see more

by WilliamB
- 2 Days Ago
- 11
  
  Replies
- 0
  
  Likes
- 26287
  
  Views
Transfer credit

Hi @Shazzabella, These have been very common issues within the app for the past few months, and we have seen quite a few customers come to us... see more

by WilliamB
- 2 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 500
  
  Views
App showing 89 days

Hi @Rebecca001, At the moment, we are currently experiencing issues within the app systems. One of the wide spread issues is that the app systems... see more

by WilliamB
- 2 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 453
  
  Views
Update to POWER UP

Hi Everyone, We wanted to give you a heads-up about an upcoming change to the POWER UP feature. From Friday 25th July, the maximum amount... see more

by WilliamB
- 3 Days Ago
- 0
  
  Replies
- 0
  
  Likes
- 441
  
  Views
App on phone

Hi @Murphy07, The first thing we would advise is un-installing and re-installing the app. However, if this doesn't work, please send me a direct... see more

by WilliamB
- 4 Days Ago
- 2
  
  Replies
- 0
  
  Likes
- 793
  
  Views
Transfer

Hi @Slopper, There are a few things that could be causing this to happen. One thing this may be is that, at the moment, there is an issue... see more

by WilliamB
- 5 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 1732
  
  Views
NO email after password reset

Hi @spacevortex, I'm sorry to hear that you have not been receiving the e-mails to update your password when you are requesting them. This does... see more

by WilliamB
- 5 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 1749
  
  Views
utilita wont let me set up an account

Hi @Petermallinson1, I'm sorry to hear you have been having issues setting up an account and with a top up. I have had to remove your personal... see more

by WilliamB
- 5 Days Ago
- 1
  
  Replies
- 0
  
  Likes
- 1444
  
  Views
Transfer credit not working

Hi @Katrina46, As mentioned above, unfortunately we don't have a definitive timescale on when the issue detailed will be resolved. However, if you... see more

by WilliamB
- 1 Week Ago
- 5
  
  Replies
- 0
  
  Likes
- 7043
  
  Views
Transfer credit not working

Hi @AllyB, Unfortunately we don't have a definitive timescale on when this will be resolved due to the complexity of the factors causing these... see more

by WilliamB
- 1 Week Ago
- 5
  
  Replies
- 0
  
  Likes
- 7043
  
  Views
Hub display not connecting

Hi @Lewislay, It sounds like you have been through most of the initial steps we would advise to try and re-connect the IHD to the meter. I'm sorry... see more

by WilliamB
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 3478
  
  Views
Gas tariff

Hi @Desmond, This is quite unusual within the app, and seems quite account specific. If you send me a direct message with your account... see more

by WilliamB
- 1 Week Ago
- 1
  
  Replies
- 0
  
  Likes
- 3091
  
  Views
Transfer credit not working

Hi @Emily1989, We are aware of an issue with the app at the moment, which is affecting features within the app which require the app to have an up... see more

by WilliamB
- 1 Week Ago
- 5
  
  Replies
- 0
  
  Likes
- 7043
  
  Views
No hot water since smart meter installed 7 days ago

Hi @ZoeW, I'm glad you managed to get this sorted in the end and have hot water again. I apologise for the inconvenience caused. Thanks,... see more

by WilliamB
- 1 Week Ago
- 3
  
  Replies
- 0
  
  Likes
- 7075
  
  Views
Transfer credit not working.

Hi @Domran, I'm sorry to hear this is also affecting yourself. It does say that we take half-hourly reads from the meter in our terms and... see more

by WilliamB
- 2 Weeks Ago
- 4
  
  Replies
- 0
  
  Likes
- 9011
  
  Views
Creeping Electricity Smart Meter

Hi @TheFugitive, All our tariffs are variable, and while it may have been less expensive at the time the meter was switched to billing, at the... see more

by WilliamB
- 2 Weeks Ago
- 3
  
  Replies
- 0
  
  Likes
- 6684
  
  Views
Sign up links

Hi @Brian, I'm glad to hear that your friends are interested in joining us. You are able to get a quote from us by clicking the link here, Join us... see more

by WilliamB
- 2 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 4165
  
  Views
No hot water since smart meter installed 7 days ago

Hi @ZoeW, I'm sorry to hear this. It is quite account specific and we may need to send an engineer to your property to look at the meters. Could... see more

by WilliamB
- 2 Weeks Ago
- 3
  
  Replies
- 0
  
  Likes
- 7075
  
  Views
Creeping Electricity Smart Meter

Hi @TheFugitive, If you are on our Smart Energy tariff, then this is no consumption no payment. So it is strange that while the property was... see more

by WilliamB
- 2 Weeks Ago
- 3
  
  Replies
- 0
  
  Likes
- 6684
  
  Views
meter problem

Hi @David78, Thanks for confirming this information. The issue is only with the usage display, meaning that extra usage displayed will not be... see more

by WilliamB
- 2 Weeks Ago
- 3
  
  Replies
- 1
  
  Likes
- 7540
  
  Views
New-Utilita Help Centre

Hi Everyone, We're thrilled to announce the launch of our brand-new help centre, designed with you in mind! 🎉 Our goal is to make it easier than... see more

by WilliamB
- 2 Weeks Ago
- 0
  
  Replies
- 0
  
  Likes
- 2842
  
  Views
meter problem

Hi @David78, This has been an effect of the meter update, and we have noticed that this has affected customers. Can I ask if this is showing on... see more

by WilliamB
- 2 Weeks Ago
- 3
  
  Replies
- 1
  
  Likes
- 7540
  
  Views
Transfer credit not working.

Hi @RachArmatage, I'm sorry to hear you are having issues after the smart meter update. We have noticed that the app has been having some issues... see more

by WilliamB
- 2 Weeks Ago
- 4
  
  Replies
- 0
  
  Likes
- 9011
  
  Views
Why does app tell me to connect my smart display to Wi-Fi. It IS connected to wifi.

Hi @RogerGreenwood, In regards to the issues you have posted here, for more technical app issues like this, we would need to raise a ticket with... see more

by WilliamB
- 2 Weeks Ago
- 5
  
  Replies
- 1
  
  Likes
- 11746
  
  Views
Smart score Wifi and Balances

Hi @RogerGreenwood, I'm sorry to hear that you are having issues with the app. The app is having issues connecting to the IHD at the moment, and... see more

by WilliamB
- 2 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 4138
  
  Views
Why ask for details

Hi @Kez19633, I'm sorry that the issues you posted before are still ongoing, I seen you were speaking to Pete about these. Unfortunately, Pete is... see more

by WilliamB
- 2 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 3540
  
  Views
In home display

Hi @faye, I'm sorry to hear that your IHD has stopped working. As this is quite account specific, the best course of action is to give our... see more

by WilliamB
- 3 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 2986
  
  Views
No Off Peak Power

Hi @HanJ1, Usually we would advise to have an electrician look at the supply first if the meter looks to be functioning on our side, and if some... see more

by WilliamB
- 3 Weeks Ago
- 1
  
  Replies
- 0
  
  Likes
- 3964
  
  Views
Urgent – Topped Up But No Electricity

Hi @DannyUtiCustomer, I'm sorry to hear that this has happened and that you are still off supply. The first thing I would advise is trying to... see more

by WilliamB
- 3 Weeks Ago
- 2
  
  Replies
- 0
  
  Likes
- 4993
  
  Views
Why does app tell me to connect my smart display to Wi-Fi. It IS connected to wifi.

Hi @KM1967, Sorry for the late reply. You are right in saying that the IHD is connected correctly to the wi-fi, this means the app should be... see more

by WilliamB
- 3 Weeks Ago
- 5
  
  Replies
- 0
  
  Likes
- 11746
  
  Views

11-06-25

08:28 - Karensmith mentioned WilliamB in post Feed up
WilliamB hi William thank you...

10-06-25

15:59 - MOTHERHEN322 mentioned WilliamB in post Can't seem to top up
WilliamB I am just afraid my ...
15:33 - Karensmith mentioned WilliamB in post Feed up
WilliamB hi I have tried ever...

12-03-25

15:02 - Rebecca mentioned WilliamB in post Introduce yourself!
...agers are; @PeteC, @WilliamB and @Dean. Please ...

11-03-25

13:09 - Rebecca mentioned WilliamB in post Update from your Community Manager
... @PeteC, @Dean and @WilliamB. They will introduc...

27-02-25

13:08 - dosborne67 mentioned WilliamB in post Switching Gas supplier
WilliamB My apologies, Willia...

25-02-25

13:42 - Mantis1955 mentioned WilliamB in post Newbie queries
...orgot to say thanks WilliamB for sorting that out...

19-02-25

21:04 - Maria1979k mentioned WilliamB in post Meter Reading
WilliamB what is the time per...

18-02-25

11:58 - Maria1979k mentioned WilliamB in post Meter Reading
WilliamB what time should I d...

14-02-25

17:19 - Allyson mentioned WilliamB in post Unsuccessful top up
WilliamB Hi William , thank ...
10:15 - Allyson mentioned WilliamB in post Unsuccessful top up
WilliamB hello , thank you f...
10:13 - Allyson mentioned WilliamB in post Unsuccessful top up
WilliamB hello , thank you f...

10-07-25

16:15 - Domran quoted WilliamB in post Transfer credit not working.
Hi @RachArmatage, I'm sorry ...

13-03-25

08:42 - WilliamB quoted Rebecca in post Introduce yourself!
...teC and Dean, while Rebecca is away. I work in U...

Utilita Energy Limited, Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh SO53 3QB
Registered in England & Wales No: 04849181 Regulated by Ofgem

WilliamB

About WilliamB

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