utilita.co.uk
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WilliamB

Community Manager
  • 48
    Total posts
  • 10
    Likes received

About WilliamB

Join date 13-12-24
Latest activity 11 Hours Ago

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I am one of your Community Managers! 😀

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WilliamB's Activity

  • Smart meter upgrade
    Hi @JoyG, I can see on another post you have gone into a bit more detail around the issues you have been having with the smart meter and the app.... see more
    WilliamB's Avatar
    by WilliamB
    • 2 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 749
      Views
  • Moving In...
    Hi @TelecomTower, It is correct that we would need to speak with the person who will be the account holder, this is due to GDPR laws. However, you... see more
    WilliamB's Avatar
    by WilliamB
    • 6 Days Ago
    • 4
      Replies
    • 0
      Likes
    • 2904
      Views
  • How do I make an account
    Hi @Shey247, To create an account with us, you would need to fill in a home move form or contact us on 0345 207 2000 to complete a change of... see more
    WilliamB's Avatar
    by WilliamB
    • 6 Days Ago
    • 1
      Replies
    • 0
      Likes
    • 1373
      Views
  • Moving In...
    Hi @TelecomTower, I'm sorry to hear you have had these issues trying to get through to us. As much as it is normal that sometimes we will require... see more
    WilliamB's Avatar
    by WilliamB
    • 6 Days Ago
    • 4
      Replies
    • 0
      Likes
    • 2904
      Views
  • I have registered with you. Also sent messages to no avail.
    Hi @TommyG, I'm sorry to hear that you are having issues getting through to us. Could you please send me an direct message with more information... see more
    WilliamB's Avatar
    by WilliamB
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 1632
      Views
  • Money on my electricity
    Hi @Raskel, This could possibly be the case if the meter has been in emergency or friendly credit before the top up was made. This would mean the... see more
    WilliamB's Avatar
    by WilliamB
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 2241
      Views
  • Welcome to Our New Look Community
    Hi Everyone, We’re thrilled to unveil our Community’s fresh new look! 🎉 We've redesigned it to make your experience smoother and more enjoyable. ... see more
    WilliamB's Avatar
    by WilliamB
    • 1 Week Ago
    • 0
      Replies
    • 0
      Likes
    • 2740
      Views
  • Smart meter replacement
    Hi @Joannalisle, Yes, we are able to send out new IHD's for your smart meter depending on the circumstances. If you give our customer services a... see more
    WilliamB's Avatar
    by WilliamB
    • 2 Weeks Ago
    • 1
      Replies
    • 0
      Likes
    • 4017
      Views
  • Live Chat - No response
    Hi @Shelltay, I'm sorry to hear that you have been experiencing issues while getting in touch with us through live chat. If you could send me a... see more
    WilliamB's Avatar
    by WilliamB
    • 2 Weeks Ago
    • 1
      Replies
    • 0
      Likes
    • 4044
      Views
  • New utilita customer and debt assigned
    Hi @Rad, I'm very sorry to hear that you are having these issues. As this is quite account specific, could you please send me a direct message and... see more
    WilliamB's Avatar
    by WilliamB
    • 3 Weeks Ago
    • 1
      Replies
    • 0
      Likes
    • 4198
      Views
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