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WilliamB

Community Manager
  • 103
    Total posts
  • 14
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About WilliamB

Join date 13-12-24
Latest activity 1 Day Ago

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WilliamB's Activity

  • App not communicating with meters since upgrade
    Hi @Mischief69i, I'm sorry to hear that you have been experiencing this issue, and that it has been ongoing for some time now. At the moment,... see more
    WilliamB's Avatar
    by WilliamB
    • 6 Days Ago
    • 17
      Replies
    • 0
      Likes
    • 96351
      Views
  • Warm home discount
    Hi @Dell681, I have replied to you on the other thread as these are about the same issue. Again, apologies for the inconvenience this issue has... see more
    WilliamB's Avatar
    by WilliamB
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 5876
      Views
  • Warm home discount
    Hi Both, I apologise for the inconvenience you have faced with this issue. The issue had been caused by an error in our systems where it had not... see more
    WilliamB's Avatar
    by WilliamB
    • 1 Week Ago
    • 10
      Replies
    • 0
      Likes
    • 25770
      Views
  • Warm home discount
    Hi @Isabel, The Warm Home Discount scheme has undergone a few changes, and whether you need to apply can change depending on the area of the UK... see more
    WilliamB's Avatar
    by WilliamB
    • 1 Week Ago
    • 10
      Replies
    • 0
      Likes
    • 25770
      Views
  • Credit
    Hi @Dale79, I'm sorry to hear that you are not able to use the credit transfer feature on the app. At the moment there has been a widespread issue... see more
    WilliamB's Avatar
    by WilliamB
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 6763
      Views
  • Monitor not lighting up
    Hi @Franca61, It may be where the device has become faulty. If you give our customer services a call on the number above, they will be able to try... see more
    WilliamB's Avatar
    by WilliamB
    • 1 Week Ago
    • 3
      Replies
    • 0
      Likes
    • 14884
      Views
  • App saying I'm not connected to WiFi but smart meter saying I am
    Hi @Michelle1, I have sent you a direct message regarding this, due to this being an ongoing issue. Thanks, ​​​​​​​William see more
    WilliamB's Avatar
    by WilliamB
    • 1 Week Ago
    • 1
      Replies
    • 0
      Likes
    • 9204
      Views
  • Monitor not lighting up
    Hi @Franca61, This is not something I have come across before. Potentially, the moisture from the cloth may have damaged the electrics, causing... see more
    WilliamB's Avatar
    by WilliamB
    • 1 Week Ago
    • 3
      Replies
    • 0
      Likes
    • 14884
      Views
  • App not communicating with meters since upgrade
    Hi @halfpenny11, I'm sorry to hear that this is still an ongoing issue for you. The issue has been affecting customers who's meters have been a... see more
    WilliamB's Avatar
    by WilliamB
    • 1 Week Ago
    • 17
      Replies
    • 0
      Likes
    • 96351
      Views
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