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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.37 Threads 406 Posts 48 Online viewersLast Post: Introduce yourself! byPosts: 406 / Threads: 37 / Online viewers: 48 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,332 Threads 3,790 Posts 471 Online viewersLast Post: New meter install byPosts: 3,790 / Threads: 1,332 / Online viewers: 471 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.88 Threads 298 Posts 70 Online viewersLast Post: Prize winners byPosts: 298 / Threads: 88 / Online viewers: 70 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 46 Posts 41 Online viewersLast Post: Kenilworth Road open for... byPosts: 46 / Threads: 24 / Online viewers: 41 -
Become a Bill Buster!
All the top tips on how to save energy at home.47 Threads 82 Posts 45 Online viewersLast Post: What Energy High 5 Actions do... byPosts: 82 / Threads: 47 / Online viewers: 45 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.16 Threads 21 Posts 27 Online viewersLast Post: Hun not connecting to meters byPosts: 21 / Threads: 16 / Online viewers: 27
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Hi (electrical supply) having been on credit mode and paying my bills on time monthly for the last 4 years, the meter I have now has stopped... see more
- 1 Day Ago
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Hi I got a call today but they didn't help he just wanted to though me £25 and close the complaint and told me to get intutch with my council to come... see more
- 1 Day Ago
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@Alysonukuk2003 Happy to escalate this on your behalf to see what may be causing it. Could you use the link in my signature to drop me a private... see more
- 2 Days Ago
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@Amarrahh I'm in the same position I transfer to U on 1st Sep 2024. I got a 5th Sep appointment for a Electric Smart Meter fitted but U arrived 10... see more
- 2 Days Ago
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@Rebecca when I have redownload the new utility app and signed back everything looks on so I go and check out usage and click on smart score and in... see more
- 3 Days Ago
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@Rachelbailey Hi there, that will be the reason why then. So my advice would remain the same 🤗 see more
- 3 Days Ago
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Yes that’s what I mean there is debt on my meters, I’m not talking about the £9 emergency there is around £700 on both see more
- 3 Days Ago
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@Alysonukuk2003 What is it saying when you try to load it on the App? see more
- 3 Days Ago
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Thank you Rebecca but I've sorted it out now but I still can't get my smart score to work on my app see more
- 3 Days Ago
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@Rachelbailey Hi there, although you are £9 into your Emergency - do you have any overall debt on your meter(s)? If you do, then it may affect you... see more
- 3 Days Ago
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@Alysonukuk2003 Hi there, This may be a communication issue from the main meter to your In-home display. I would advise calling in to the main... see more
- 3 Days Ago
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@Btman949 Hi there, can you include more detail on exactly it is that is not working/what you need help with? Thanks, Rebecca see more
- 3 Days Ago
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I have debt on my energy meters so I don’t qualify for power up but I only have around £9 of emergency credit left on both meters until I get paid on... see more
- 3 Days Ago
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Im having the same problem My app is saying utillita is not receiving data from my meters both gas and electricity I've tried signing out and deleted... see more
- 3 Days Ago
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I have tried to top up using my debit card through the app and with £20 in cash at the local paypoint. I have 15 days before my supply is cut again. see more
- 4 Days Ago
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@Suzanyes I have had not updates on my smart scores since last Wednesday but yet when I top up that's working on your app see more
- 4 Days Ago
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I now have the answer from billing. The adverts are misleading. The higher rate does not alter once you have reached 2kwh each day... It works over... see more
- 1 Week Ago
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Hi Susan I've just sent you a private message about my scoring problem could you please get back to me about this please see more
- 1 Week Ago
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Thanks, I have someone who is looking for my referral. see more
- 1 Week Ago
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@Desmond Thanks for updating your post with a screen shot, I will alert this to my App Team now and see why this may be happening. I will update... see more
- 1 Week Ago
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@Lawrence2021 Hey there! Ok - would you mind sending me your customer ref number via private mail, just so I can get one of my customer experience... see more
- 1 Week Ago
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Hi Rebecca Yes i rang on friday and was advised to see if it worked until today which it hasn't, so i'll be ringing today for a replacement, Thanks... see more
- 1 Week Ago
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@Lawrence2021 Sorry to hear this - it sounds like a technical issue. Have you tried calling up the main contact centre line about this? They will be... see more
- 1 Week Ago
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