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This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.37 Threads 406 Posts 2 Online viewersLast Post: Introduce yourself! byPosts: 406 / Threads: 37 / Online viewers: 2 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,331 Threads 3,787 Posts 174 Online viewersLast Post: Im having the same proble byPosts: 3,787 / Threads: 1,331 / Online viewers: 174 -
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The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.88 Threads 298 Posts 8 Online viewersLast Post: Prize winners byPosts: 298 / Threads: 88 / Online viewers: 8 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 46 Posts 6 Online viewersLast Post: Kenilworth Road open for... byPosts: 46 / Threads: 24 / Online viewers: 6 -
Become a Bill Buster!
All the top tips on how to save energy at home.47 Threads 82 Posts 7 Online viewersLast Post: What Energy High 5 Actions do... byPosts: 82 / Threads: 47 / Online viewers: 7 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.16 Threads 21 Posts 9 Online viewersLast Post: Hun not connecting to meters byPosts: 21 / Threads: 16 / Online viewers: 9
- Older Activity
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@Alysonukuk2003 Happy to escalate this on your behalf to see what may be causing it. Could you use the link in my signature to drop me a private... see more
- 42 Minutes Ago
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@Amarrahh I'm in the same position I transfer to U on 1st Sep 2024. I got a 5th Sep appointment for a Electric Smart Meter fitted but U arrived 10... see more
- 13 Hours Ago
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@Rebecca when I have redownload the new utility app and signed back everything looks on so I go and check out usage and click on smart score and in... see more
- 21 Hours Ago
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@Rachelbailey Hi there, that will be the reason why then. So my advice would remain the same 🤗 see more
- 23 Hours Ago
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Yes that’s what I mean there is debt on my meters, I’m not talking about the £9 emergency there is around £700 on both see more
- 1 Day Ago
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@Alysonukuk2003 What is it saying when you try to load it on the App? see more
- 1 Day Ago
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Thank you Rebecca but I've sorted it out now but I still can't get my smart score to work on my app see more
- 1 Day Ago
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@Rachelbailey Hi there, although you are £9 into your Emergency - do you have any overall debt on your meter(s)? If you do, then it may affect you... see more
- 1 Day Ago
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@Alysonukuk2003 Hi there, This may be a communication issue from the main meter to your In-home display. I would advise calling in to the main... see more
- 1 Day Ago
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@Btman949 Hi there, can you include more detail on exactly it is that is not working/what you need help with? Thanks, Rebecca see more
- 1 Day Ago
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I have debt on my energy meters so I don’t qualify for power up but I only have around £9 of emergency credit left on both meters until I get paid on... see more
- 1 Day Ago
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Im having the same problem My app is saying utillita is not receiving data from my meters both gas and electricity I've tried signing out and deleted... see more
- 1 Day Ago
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I have tried to top up using my debit card through the app and with £20 in cash at the local paypoint. I have 15 days before my supply is cut again. see more
- 1 Day Ago
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@Suzanyes I have had not updates on my smart scores since last Wednesday but yet when I top up that's working on your app see more
- 2 Days Ago
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I now have the answer from billing. The adverts are misleading. The higher rate does not alter once you have reached 2kwh each day... It works over... see more
- 5 Days Ago
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Hi Susan I've just sent you a private message about my scoring problem could you please get back to me about this please see more
- 6 Days Ago
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Thanks, I have someone who is looking for my referral. see more
- 1 Week Ago
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@Desmond Thanks for updating your post with a screen shot, I will alert this to my App Team now and see why this may be happening. I will update... see more
- 1 Week Ago
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@Lawrence2021 Hey there! Ok - would you mind sending me your customer ref number via private mail, just so I can get one of my customer experience... see more
- 1 Week Ago
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Hi Rebecca Yes i rang on friday and was advised to see if it worked until today which it hasn't, so i'll be ringing today for a replacement, Thanks... see more
- 1 Week Ago
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@Lawrence2021 Sorry to hear this - it sounds like a technical issue. Have you tried calling up the main contact centre line about this? They will be... see more
- 1 Week Ago
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Hi, can i get some help with my Utilita in home display please, It won't go past the connecting screen all of a sudden, when switched on, I... see more
- 2 Weeks Ago
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Howdy wonderful Utilita Community, How many of you use Utilita Extra? There's new and exciting feature! As a Utilita customer, you can access... see more
- 2 Weeks Ago
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Hello Utilita Community! Keeping your My Utilita account safe & secure is important! The Utilita App Team have worked hard to add in a 2-Step... see more
- 2 Weeks Ago
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@Desmond Hey there! Hope you are well? 🤗 This video should help point out how to find it - you may need to update your phone software version/app... see more
- 3 Weeks Ago
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