utilita.co.uk

Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    users online
  • 4,871
    total posts

    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      37 Threads 409 Posts 110 Online viewers
      Last Post: Introduce yourself! by
      Rebecca
      Posts: 409 / Threads: 37 / Online viewers: 110

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,356 Threads 3,855 Posts 971 Online viewers
      Last Post: Customer services by
      Jackyevs
      Posts: 3,855 / Threads: 1,356 / Online viewers: 971

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      88 Threads 298 Posts 148 Online viewers
      Last Post: Prize winners by
      Rebecca
      Posts: 298 / Threads: 88 / Online viewers: 148

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 46 Posts 109 Online viewers
      Last Post: Kenilworth Road open for... by
      Rebecca
      Posts: 46 / Threads: 24 / Online viewers: 109

    5. Become a Bill Buster!

      All the top tips on how to save energy at home.
      47 Threads 82 Posts 84 Online viewers
      Last Post: What Energy High 5 Actions do... by
      Rebecca
      Posts: 82 / Threads: 47 / Online viewers: 84

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      16 Threads 21 Posts 89 Online viewers
      Last Post: Hun not connecting to meters by
      Rebecca
      Posts: 21 / Threads: 16 / Online viewers: 89
    • Customer services
      I have tried to report a broken IHD unit since Saturday. I can't phone the South Africa number as I get charged £4.91 a minute. How on earth are we... see more
      by Jackyevs
      • 2 Minutes Ago
      • 0
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    • Warm home discount
      Am I entitled to the warm home discount how can I find out see more
      by Lizzie
      • 9 Minutes Ago
      • 0
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    • Low cost Heater
      Hi there, I have been with Utilita since February 2024 and live in a 1 bed flat with storage heaters. I work 2 jobs just to basically get by each... see more
      by lubymaria
      • 1 Hour Ago
      • 0
        replies
      • 0
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      • 7
        views
    • Broken IHD
      @Jackyevs Hi there! We have one contact centre that is evenly distributed across the UK and South Africa. All agents are equipped to help exactly... see more
      by Rebecca
      • 1 Hour Ago
      • 1
        replies
      • 0
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      • 2076
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    • Gas bill /cost
      @delcarmo Hi there! You should have either an In-Home Display (the white or black little box that you can move around). The second option would be... see more
      by Rebecca
      • 1 Hour Ago
      • 1
        replies
      • 0
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      • 1808
        views
    • peaking to an agent😡😡
      @DavidLanham290561 Hi there! Sorry to hear this - I do know that Mondays are particularly busy for the phone lines. Could you please pop me a... see more
      by Rebecca
      • 2 Hours Ago
      • 1
        replies
      • 0
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      • 306
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    • Introduce yourself!
      @DavidLanham290561 Hi there - is there anything I can do to help? Thanks, Rebecca see more
      by Rebecca
      • 2 Hours Ago
      • 293
        replies
      • 0
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      • 1142808
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    • Introduce yourself!
      How do I get someone to answer your phones? see more
      by DavidLanham290561
      • 3 Hours Ago
      • 293
        replies
      • 0
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      • 1142808
        views
    • peaking to an agent😡😡
      I have made numerous attempts to speak to an agent without success!! I'm looking to start an account with this energy company but if this is an... see more
      by DavidLanham290561
      • 3 Hours Ago
      • 1
        replies
      • 0
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      • 306
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    • Energy Bills Payments - Popular Questions
      @delcarmo Hi - here is a helpful article on the different ways you can top-up. Ways to Top-up with Utilita How to: Manually enter your top-up on... see more
      by Rebecca
      • 18 Hours Ago
      • 37
        replies
      • 0
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      • 57970
        views
    • Gas bill /cost
      Since I moved to my council renting house, I always topping up my electricity, but not gas, but my gas is still on and I have never top up it until... see more
      by delcarmo
      • 18 Hours Ago
      • 1
        replies
      • 0
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      • 1808
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    • Energy Bills Payments - Popular Questions
      I don't know how to top up my Gas. see more
      by delcarmo
      • 18 Hours Ago
      • 37
        replies
      • 0
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      • 57970
        views
    • Broken IHD
      My IHD does not work. I have put new batteries in. The display comes on for around 30 seconds and then goes blank. I have tried to phone Utilita,... see more
      by Jackyevs
      • 22 Hours Ago
      • 1
        replies
      • 0
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      • 2076
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    • Billing / top up cost
      Same happens to me .Everytime I top.up it's charges me around £1.50 .And I'm not in debt. see more
      by easydaz
      • 2 Days Ago
      • 3
        replies
      • 0
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      • 13133
        views
    • Utilita Warm Home Discount - Payment Dates
      Hi guys, We have had a lot of questions coming into our Contact Centre & Social Media pages about the Warm Home Discount payment dates. Here is... see more
      by Rebecca
      • 3 Days Ago
      • 0
        replies
      • 0
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      • 3208
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    • Utilita app
      @Sparky999962 Oh no, sorry to hear that! I will get this escalated for you. Please can you pop me a private mail using the link in my signature... see more
      by Rebecca
      • 4 Days Ago
      • 6
        replies
      • 0
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      • 19760
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    • Utilita app
      I have now uninstalled the app and reinstalled it now I am unable to log in says email is incorrect.? But I can login online no problem there is... see more
      by Sparky999962
      • 4 Days Ago
      • 6
        replies
      • 0
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      • 19760
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    • My Utilita App not working properly
      Yes, I have a similar problem in the app where only my gas supply is showing and not the electricity account. see more
      by Marbenthe
      • 4 Days Ago
      • 6
        replies
      • 0
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      • 32885
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    • Utilita app
      Yes I believe so see more
      by Sparky999962
      • 4 Days Ago
      • 6
        replies
      • 0
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      • 19760
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    • Utilita app
      @Sparky999962 Can I just check - have you got the most up to date version of your android/iPhone software downloaded as it can really affect the apps... see more
      by Rebecca
      • 4 Days Ago
      • 6
        replies
      • 0
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      • 19760
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    • Utilita app
      Yes it is have tried force stop and restart still the same Regards ​​​​​​​Kevin see more
      by Sparky999962
      • 4 Days Ago
      • 6
        replies
      • 0
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      • 19760
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    • Utilita app
      @Sparky999962 Hey there! Is this still the case for you? ​​​​​​​Rebecca see more
      by Rebecca
      • 4 Days Ago
      • 6
        replies
      • 0
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      • 19760
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    • Utilita app
      Good morning anyone else not been able to get on the app this morning? see more
      by Sparky999962
      • 5 Days Ago
      • 6
        replies
      • 0
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      • 19760
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    • Meter removal
      @DennisEmmott Hi there - we do not remove meters as a company. And in addition, we need the meters on the wall for you to be able to have gas in... see more
      by Rebecca
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 11145
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    • Ihd
      @Isabel Hi there! As you have already called in - I am happy to re-look into this on your behalf. I will get this escalated for you - I'll... see more
      by Rebecca
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 12676
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    • Deleting old Debit card
      @prakash1160 Hi there - I have replied to your follow on post you wrote after this one 🤗 see more
      by Rebecca
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 7733
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    • Add Debit Card and Set up Auto pay
      @prakash1160 Hi there - have you ensured you have filled out all the relevant bits of info it is asking for? If you are selecting autopay it will... see more
      by Rebecca
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 7500
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    • Add Debit Card and Set up Auto pay
      Continuing from my previous post I managed to delete my cards and now adding new card which is a mastercard Visa from Metro and is in my wife's name... see more
      by prakash1160
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 7500
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    • IHD not comissioned
      @Britto Hey there! Have you spoken to an advisor on the telephone regarding this? As it is an account specific issue - our friendly contact centre... see more
      by Rebecca
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 8221
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    • Smart Meter
      @cassie Hi there! 👋 I am assuming you have tried resetting it? If so, the best thing you can do is call the friendly Utilita Contac Centre -... see more
      by Rebecca
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 10560
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