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Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      37 Threads 404 Posts 7 Online viewers
      Last Post: Introduce yourself! by
      Rebecca
      Posts: 404 / Threads: 37 / Online viewers: 7

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,272 Threads 3,624 Posts 67 Online viewers
      Last Post: Mental Health Awareness Week by
      Rebecca
      Posts: 3,624 / Threads: 1,272 / Online viewers: 67

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      88 Threads 298 Posts 6 Online viewers
      Last Post: Prize winners by
      Rebecca
      Posts: 298 / Threads: 88 / Online viewers: 6

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 46 Posts 6 Online viewers
      Last Post: Kenilworth Road open for... by
      Rebecca
      Posts: 46 / Threads: 24 / Online viewers: 6

    5. Become a Bill Buster!

      All the top tips on how to save energy at home.
      47 Threads 82 Posts 3 Online viewers
      Last Post: What Energy High 5 Actions do... by
      Rebecca
      Posts: 82 / Threads: 47 / Online viewers: 3

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      16 Threads 21 Posts 2 Online viewers
      Last Post: Hun not connecting to meters by
      Rebecca
      Posts: 21 / Threads: 16 / Online viewers: 2
    • Mental Health Awareness Week
      As we reflect on Mental Health Awareness Week that has just passed - we're thinking about the theme, which was MOVEMENT. Movement is something... see more
      by Rebecca
      • 1 Hour Ago
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    • Smart score
      Hi Rebecca when I press the option smart score it say can’t connect to your meters see more
      by Royle7
      • 4 Hours Ago
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    • Smart meter
      No. On app on phone it says it isn't connected to meter. Think I need a new one. see more
      by jacks60
      • 5 Hours Ago
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    • Smart meter
      @jacks60 Hi there! Sorry to hear that! Did the engineer explain exactly why and what the issue is that's stopping them from being able to fix it?... see more
      by Rebecca
      • 5 Hours Ago
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    • Smart score
      @Royle7 Hi there! Your meters themselves won't show your smart score, you'll be able to see your smart score via the My Utilita app. Where... see more
      by Rebecca
      • 5 Hours Ago
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    • Smart meter
      My smart meter has never registered gas since I got it put in last year. Had engineers out but still nothing. I have to go outside every time I top... see more
      by jacks60
      • 2 Days Ago
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    • Smart score
      Why won’t my meter’s show my smart score ​​​​​​​it’s saying can’t get data from them see more
      by Royle7
      • 4 Days Ago
      • 2
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    • Smart Unit rate for First 2 kWh
      @JDH Hi there! 🤗 ​​​​​​​I would strongly advise actually speaking with our Billing Department, as they will be able to go into your account and do... see more
      by Rebecca
      • 1 Week Ago
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    • Top up not showing on neters
      Sorted now see more
      by Royle7
      • 1 Week Ago
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    • Issue with top ups
      @Natachajane I am glad it's showing now 😀 Just as a good thing to know - you will never be charged for using your emergency credit - you just need... see more
      by Rebecca
      • 1 Week Ago
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    • Top up not showing on neters
      @Royle7 Hi there - has the app shown you any top-up codes that you can manually type into your meter? Thanks, Rebecca see more
      by Rebecca
      • 1 Week Ago
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    • Smart Unit rate for First 2 kWh
      Hi My understanding was my gas charges were Smart Energy First 2 kWh each Day at 20.847p per kWh, thereafter at 5.727p. So if I used 56 kWh... see more
      by JDH
      • 1 Week Ago
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    • Top up not showing on neters
      ​​​​​​​I topped up my meter’s 2-15 this morning £50 on each meter but it’s still not showing on the app i should have at least £90 on my electric and... see more
      by Royle7
      • 1 Week Ago
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    • Deleting a debit card
      Hi Rebecca.. I've managed to change to my new card somehow but just for curiosity I clicked on payments>cards and it's showing that I've got no... see more
      by Codeye
      • 1 Week Ago
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    • Deleting a debit card
      @Codeye Hi there 👋 You should be able to just click on the card (In Payments>Cards), scroll down, and press delete. ​​​​​​​Let me know if that... see more
      by Rebecca
      • 1 Week Ago
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    • Issue with top ups
      Hi Rebecca, I have checked this morning and it's finally showing must have just been an error when updating. I only had 0.47p in debt that was... see more
      by Natachajane
      • 1 Week Ago
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    • Issue with top ups
      @Natachajane Hey there! I hope you had a nice bank holiday weekend? Sorry to hear that you had a bit of trouble with the savings functionality. ... see more
      by Rebecca
      • 1 Week Ago
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    • Issue with top ups
      I had topped up on the 28th of April. However the money I put in my electricity went into my savings...my own fault probably. I then tried to... see more
      by Natachajane
      • 2 Weeks Ago
      • 3
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    • Deleting a debit card
      Hello. I've just had a new debit card and have added it in my app, I have made a payment off it to make sure it is working and it is, but can you... see more
      by Codeye
      • 2 Weeks Ago
      • 2
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    • Smart meters
      Thanks for confirming that for me! Can you drop me a private mail with your full address & name on the account. I will get someone to check... see more
      by Rebecca
      • 3 Weeks Ago
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    • Smart meters
      @Rebecca hi they were installed yesterday 25/04/24 see more
      by Royle7
      • 3 Weeks Ago
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    • Smart meters
      @Royle7 Hey there! Welcome to the Community 🤗 Sorry to hear that! Firstly - just to let you know, after your meter is installed - it takes a... see more
      by Rebecca
      • 3 Weeks Ago
      • 3
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    • Smart meters
      I’ve had my smart meters installed today 25/04/24 the engineer left £15 emergency credit on each meter I’m trying to top up via the app when I press... see more
      by Royle7
      • 3 Weeks Ago
      • 3
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    • What Energy High 5 Actions do you do? 🏡💸🌍
      We want to know which of the following 'Utilita Energy High Five' actions do you already do at home? ⚡🏡💸🌍 Vote below! 👇(You can select whatever... see more
      by Rebecca
      • 3 Weeks Ago
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    • EARTH DAY - Win £500 Worth of Prizes!
      CELEBRATING EARTH DAY WITH £500 WORTH OF PRIZES Did you know that Utilita High 5 gives you tips to help improve your energy efficiency? ... see more
      by Rebecca
      • 3 Weeks Ago
      • 0
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