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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.37 Threads 412 Posts 131 Online viewersLast Post: Introduce yourself! byPosts: 412 / Threads: 37 / Online viewers: 131 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,358 Threads 3,873 Posts 699 Online viewersLast Post: Trying to contact byPosts: 3,873 / Threads: 1,358 / Online viewers: 699 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.88 Threads 298 Posts 38 Online viewersLast Post: Prize winners byPosts: 298 / Threads: 88 / Online viewers: 38 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 47 Posts 54 Online viewersLast Post: Does anyone win the... byPosts: 47 / Threads: 24 / Online viewers: 54 -
Become a Bill Buster!
All the top tips on how to save energy at home.47 Threads 82 Posts 38 Online viewersLast Post: What Energy High 5 Actions do... byPosts: 82 / Threads: 47 / Online viewers: 38 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.16 Threads 21 Posts 23 Online viewersLast Post: Hun not connecting to meters byPosts: 21 / Threads: 16 / Online viewers: 23
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@Lyng37 Sorry to hear that! Is there anything I can do to help as your Community Manager? Rebecca see more
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I want to add a new debit card but when I go to "Cards" in my wallet, there is only the facility to remove the old cards, there is nothing there to... see more
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@Tree73 I've been a customer for 5 years and I've never won a thing! see more
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Be been trying to contact you the live chat for over an hour I’m trying to get help see more
- 18 Hours Ago
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Thank you Rebecca, definitely helpful ☺️ see more
- 23 Hours Ago
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@Dell681 We have not sent any communications out to confirm who has been successful as of yet. These comms will be going out in the next couple of... see more
- 1 Day Ago
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When do we find out if we have been successful? I live in scotland see more
- 1 Day Ago
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@cassie I am pleased to hear it - apologies on the delayed response. Let me know if there is anything else I can do! Thanks, Rebecca - your... see more
- 1 Day Ago
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Hi Rebecca l managed to fix it myself it myself thanks Rebecca see more
- 1 Day Ago
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Yes I did have to keep ringing up for months if not a year or so they see more
- 1 Day Ago
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Did they do it, automatically cancelled my engineer visit a few months back? see more
- 1 Day Ago
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@Alysonukuk2003 Hi there, Rebecca - your Community Manager here. Please can you have been replying to Suzan, however, she does not actually... see more
- 1 Day Ago
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@DavidLanham290561 Can you please try again now. 🤗 see more
- 1 Day Ago
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@Rebecca I have tried but I received a message stating that you cannot receive any messages until you free up some space see more
- 1 Day Ago
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You'll find all the details in this helpful post we've put together here. Utilita Warm Home Discount - Payment Dates Thanks, Rebecca see more
- 1 Day Ago
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@DavidLanham290561 I had to delete your response as you had published personal details on this public end of the post. Please re-send them to me... see more
- 2 Days Ago
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The app is useless, before I moved home it was never giving me the correct reading but I use to use it for topping up but it won’t even let me do... see more
- 2 Days Ago
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@lubymaria Hi there and welcome to the Community! 🤗 That is a very good question, which I am sure other member would also love to know, especially... see more
- 2 Days Ago
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@Jackyevs Hello there, I did reply to your last post 🤗 Hi there! We have one contact centre that is evenly distributed across the UK and South... see more
- 2 Days Ago
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@Lizzie Hi - do you live in England/Wales or Scotland? Rebecca see more
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@cassie Hi and welcome to the community. Is this still the case? Rebecca see more
- 2 Days Ago
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I have tried to report a broken IHD unit since Saturday. I can't phone the South Africa number as I get charged £4.91 a minute. How on earth are we... see more
- 2 Days Ago
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Am I entitled to the warm home discount how can I find out see more
- 2 Days Ago
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Hi there, I have been with Utilita since February 2024 and live in a 1 bed flat with storage heaters. I work 2 jobs just to basically get by each... see more
- 2 Days Ago
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@Jackyevs Hi there! We have one contact centre that is evenly distributed across the UK and South Africa. All agents are equipped to help exactly... see more
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@delcarmo Hi there! You should have either an In-Home Display (the white or black little box that you can move around). The second option would be... see more
- 2 Days Ago
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@DavidLanham290561 Hi there! Sorry to hear this - I do know that Mondays are particularly busy for the phone lines. Could you please pop me a... see more
- 2 Days Ago
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@DavidLanham290561 Hi there - is there anything I can do to help? Thanks, Rebecca see more
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How do I get someone to answer your phones? see more
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