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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.37 Threads 404 Posts 34 Online viewersLast Post: Introduce yourself! byPosts: 404 / Threads: 37 / Online viewers: 34 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,265 Threads 3,605 Posts 62 Online viewersLast Post: Smart meters byPosts: 3,605 / Threads: 1,265 / Online viewers: 62 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.88 Threads 298 Posts 14 Online viewersLast Post: Prize winners byPosts: 298 / Threads: 88 / Online viewers: 14 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 46 Posts 4 Online viewersLast Post: Kenilworth Road open for... byPosts: 46 / Threads: 24 / Online viewers: 4 -
Become a Bill Buster!
All the top tips on how to save energy at home.47 Threads 82 Posts 6 Online viewersLast Post: What Energy High 5 Actions do... byPosts: 82 / Threads: 47 / Online viewers: 6 -
Energy Hubs
Find out all the latest news and whatβs going on in your local Utilita Energy Hub.16 Threads 21 Posts 4 Online viewersLast Post: Hun not connecting to meters byPosts: 21 / Threads: 16 / Online viewers: 4
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Thanks for confirming that for me! Can you drop me a private mail with your full address & name on the account. I will get someone to check... see more
- 6 Days Ago
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@Rebecca hi they were installed yesterday 25/04/24 see more
- 6 Days Ago
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@Royle7 Hey there! Welcome to the Community π€ Sorry to hear that! Firstly - just to let you know, after your meter is installed - it takes a... see more
- 6 Days Ago
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Iβve had my smart meters installed today 25/04/24 the engineer left Β£15 emergency credit on each meter Iβm trying to top up via the app when I press... see more
- 1 Week Ago
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We want to know which of the following 'Utilita Energy High Five' actions do you already do at home? β‘π‘πΈπ Vote below! π(You can select whatever... see more
- 1 Week Ago
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CELEBRATING EARTH DAY WITH Β£500 WORTH OF PRIZES Did you know that Utilita High 5 gives you tips to help improve your energy efficiency? ... see more
- 1 Week Ago
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@Trikky2 That is still really good, Richard! βββββββI hope you had a nice weekend? π€ see more
- 1 Week Ago
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Hi, Sorry could not find the thread to really reply :) But this round only reduced my electric by 97%, whilst last one was by 100%. In my defence... see more
- 1 Week Ago
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@Gord Morning! Oh no, sorry to hear this! Thanks for letting us know here on the Community, as it's important we help you get this fixed. Can you... see more
- 2 Weeks Ago
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It's been around 2 months now since I have had any data updates for my gas. This is on both the smart meter and the app. I have spoken on live chat... see more
- 2 Weeks Ago
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@Rebecca I have escalated it thanks, have to await an engineer on 12th June. Really not good, completely stressed me out, spent hours on the phone π see more
- 2 Weeks Ago
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@Jil Oh no! I am really sorry to hear this! Not convenient at all! Keep me posted today to see if it sorts itself out - if not, I can get it... see more
- 2 Weeks Ago
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@JayDee Hi there π€ The easiest way to switch is online here. Please let me know how you get on, I would love to hear how your switch goes.π ... see more
- 2 Weeks Ago
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My usage has said nothing for gas and electric about 5 days which is not true, just waiting for it all to be added all together in just one day. see more
- 2 Weeks Ago
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Hi, yes I have. I eventually got through, they got me to input a 4 digit code & it's still off. Said it might come back on within 24 hours, they have... see more
- 2 Weeks Ago
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@Rebecca Thank you Now that I have resolved my complaint with british gas, i would like to switch my gas supply over to Utilita. How do I proceed... see more
- 2 Weeks Ago
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@Jil Hey there! Silly question, but have you tried resetting it? βββββββRebecca π€ see more
- 2 Weeks Ago
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@JayDee Great to hear it's managed to sort itself out! π€ see more
- 2 Weeks Ago
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Hello again, βββββββThis has since been resolved by itself i believe lol, thank you see more
- 2 Weeks Ago
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Hello, Had British Gas out yesterday to exchange my gas meter (ongoing complaint with them) - they have paired the gas meter to my comms hub and... see more
- 2 Weeks Ago
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My smart meter is showing usage information however the app has stopped updating since Friday, not sure if that's any comfort but it all seems to be... see more
- 2 Weeks Ago
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Hi all. Does anyone know please why my smart meter is showing as being offline? My internet is connected. It's asking me to input a 4 digit code see more
- 2 Weeks Ago
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I have been again to top up Β£20 on gas I only owe the meter debt Β£5.90 it has not even given me my emergency credit. My electric debt on meter is &50... see more
- 2 Weeks Ago
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