utilita.co.uk

Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      38 Threads 419 Posts 38 Online viewers
      Last Post: Introduce yourself! by
      DarrenR
      Posts: 419 / Threads: 38 / Online viewers: 38

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,365 Threads 3,902 Posts 164 Online viewers
      Last Post: Utilita Potentially Owe Me... by
      xdebsx
      Posts: 3,902 / Threads: 1,365 / Online viewers: 164

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      88 Threads 298 Posts 345 Online viewers
      Last Post: Prize winners by
      Rebecca
      Posts: 298 / Threads: 88 / Online viewers: 345

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 49 Posts 18 Online viewers
      Last Post: Does anyone win the... by
      Rebecca
      Posts: 49 / Threads: 24 / Online viewers: 18

    5. Become a Bill Buster!

      All the top tips on how to save energy at home.
      47 Threads 82 Posts 16 Online viewers
      Last Post: What Energy High 5 Actions do... by
      Rebecca
      Posts: 82 / Threads: 47 / Online viewers: 16

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      16 Threads 21 Posts 13 Online viewers
      Last Post: Hun not connecting to meters by
      Rebecca
      Posts: 21 / Threads: 16 / Online viewers: 13
    • Utilita Potentially Owe Me Hundreds
      I know what a “duplicate” vend code means as I explained. I have been blindly using the Utilita app to top for years and have never actually checked... see more
      by xdebsx
      • 2 Days Ago
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    • peaking to an agent😡😡
      @DavidLanham290561 I had a poor experience with one person I spoke with before I switched to Utilita, but a 2nd attempt was better, and the... see more
      by davidmaxwaterman
      • 4 Days Ago
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        replies
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    • Trying to contact
      @Lyng37 I had similar frustrations with their online live chat, and eventually gave up and, instead, called them over the phone (using Skype, but I... see more
      by davidmaxwaterman
      • 4 Days Ago
      • 2
        replies
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    • In home display and wifi
      @Estima65 In your My Utilita app, if you go to the "Your Usage" tab, does one (or both?) of the "fuels" say it cannot connect to your meter? ... see more
      by davidmaxwaterman
      • 4 Days Ago
      • 2
        replies
      • 0
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      • 872
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    • Referring a Friend
      Hello Rebecca, Thank you for investigating and for your explanation. I will monitor the situation and hopefully see a resumption of the refer a... see more
      by H2O
      • 4 Days Ago
      • 6
        replies
      • 0
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      • 7632
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    • Introduce yourself!
      Hi @Rebecca I am based in South Shields not far from Newcastle Upon Tyne where the Utilita Arena is based. I have enjoy learning about history and... see more
      by DarrenR
      • 4 Days Ago
      • 299
        replies
      • 0
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    • Get prepared for Winter NOW ❄
      Hi @Rebecca I do understand that there are T & C about what can and can't be done. But when it shows no information about these and allow the... see more
      by DarrenR
      • 4 Days Ago
      • 5
        replies
      • 0
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      • 31402
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    • Adding a new debit card
      @Coffeelover57 I am so glad. If you figure it out you could always do a little explanation post to help other members? Just shout if you need... see more
      by Rebecca
      • 5 Days Ago
      • 5
        replies
      • 0
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    • Referring a Friend
      @H2O Hi there! I have gone away and done some investigating and we currently have frozen this scheme. Apologies for any inconvenience this causes.... see more
      by Rebecca
      • 5 Days Ago
      • 6
        replies
      • 0
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      • 7632
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    • In home display and wifi
      @Estima65 Hey there and welcome to the Community 🤗 As the Community is primarily for general enquiries and not account-specific, it would be hard... see more
      by Rebecca
      • 5 Days Ago
      • 2
        replies
      • 0
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      • 872
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    • Introduce yourself!
      @DarrenR Hi there and welcome to the Community 🤗 How are you? Where exactly are you based? We would love to hear more about you, like your hobbies... see more
      by Rebecca
      • 5 Days Ago
      • 299
        replies
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    • Get prepared for Winter NOW ❄
      @DarrenR sorry to hear that! Unfortunately there are T&Cs and requirements in being eligible. If there is anything else I can help with please do... see more
      by Rebecca
      • 5 Days Ago
      • 5
        replies
      • 0
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      • 31402
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    • Help & Support Mega Digest
      @markyboy2274 Sorry to hear this! Unfortunately the Community is for non account-specific issues. However I am happy to escalate this to a member of... see more
      by Rebecca
      • 5 Days Ago
      • 5
        replies
      • 0
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      • 228311
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    • App discrepancy
      @dash2604 Hey there! Welcome to the Community! Can I ask how long you have had the app for? Rebecca see more
      by Rebecca
      • 5 Days Ago
      • 1
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      • 587
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    • Utilita Potentially Owe Me Hundreds
      @xdebsx Hi there, If a vend code says 'duplicate, already used' - this means that is has in fact already gone onto your meter. At the time of... see more
      by Rebecca
      • 5 Days Ago
      • 2
        replies
      • 0
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      • 1862
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    • App discrepancy
      Why is it the app is only an estimate and that is it always at least £10 less than the little hub? see more
      by dash2604
      • 5 Days Ago
      • 1
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      • 0
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      • 587
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    • In home display and wifi
      Hi I have connected my in home display to the Internet the app is still saying its not connected and still receiving estimated balances as opposed... see more
      by Estima65
      • 5 Days Ago
      • 2
        replies
      • 0
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      • 872
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    • Social tariff
      @Twilite1 Hey there! Ohhhh just about! It certainly has got chilly hasn't it! How about you? So, we have just a few tariffs here to make it... see more
      by Rebecca
      • 5 Days Ago
      • 1
        replies
      • 0
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      • 1490
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    • Help & Support Mega Digest
      @Rebeccah mark again also.lost a day's pay staying at home waiting for the engineer who never turned up as no paid holiday left...was told by your... see more
      by markyboy2274
      • 5 Days Ago
      • 5
        replies
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    • Help & Support Mega Digest
      @Rebecca Hi Inwas meant to have my smart meter fitted on the 18.11.2024 after being connected from October...no one turned up..customer.er service... see more
      by markyboy2274
      • 5 Days Ago
      • 5
        replies
      • 0
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      • 228311
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    • Social tariff
      Hi all, hope your all trying to keep warm.! Does Utilita do a social tariff, or some sort of cheaper tariff? Tia. see more
      by Twilite1
      • 5 Days Ago
      • 1
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      • 0
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      • 1490
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    • Referring a Friend
      I can find no reference within the Terms and Conditions relating to referral eligibility. Has any other customer experienced, what appears to be,... see more
      by H2O
      • 5 Days Ago
      • 6
        replies
      • 0
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      • 7632
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    • Utilita Potentially Owe Me Hundreds
      I only recently started going through and entering older vend codes from my Utilita App receipts into my smart meter, and I was shocked to find that... see more
      by xdebsx
      • 6 Days Ago
      • 2
        replies
      • 0
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      • 1862
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    • Get prepared for Winter NOW ❄
      @Rebecca I have applied as I do have the requirements to get the support from Utilita. However as I don't own my property and because the property... see more
      by DarrenR
      • 6 Days Ago
      • 5
        replies
      • 0
        thumbs up
      • 31402
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    • Introduce yourself!
      @Rebecca Hi I'm Darren and I live in the North East. I have been a customer for just over a year. They have been a little slow to help but have... see more
      by DarrenR
      • 6 Days Ago
      • 299
        replies
      • 0
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      • 1268925
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    • App says, "we can't connect to your smart meter" - what to expect?
      Ssia. ​​​​​ I'm new to Utilita and I'm wondering how they will handle this situation. Iinm, the gas meter connects via the electricity meter.... see more
      by davidmaxwaterman
      • 6 Days Ago
      • 0
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      • 657
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    • Meter readings
      @Asema Oh no! Sorry to hear you have been having such trouble with this. Especially when it is such a simple task. Can you pop me a private mail... see more
      by Rebecca
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 1967
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    • Meter readings
      So yet again I've been asked to supply a meter reading, I have both electric on a smart meter and gas old meter (as utilita can't find fittings to... see more
      by Asema
      • 1 Week Ago
      • 1
        replies
      • 0
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      • 1967
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    • Auto Pay – My Utilita Trial
      @Ron Hi - I am afraid the Community is not for account specific issues. Have you tried topping-up without using auto-pay? ​​​​​​​Rebecca see more
      by Rebecca
      • 1 Week Ago
      • 10
        replies
      • 0
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      • 84638
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    • Gas Not Topping Up
      @Ron Hi Ron, Sorry to hear this. This platform is not for urgent help just for future reference, it is a community forum for non account-specific... see more
      by Rebecca
      • 1 Week Ago
      • 1
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      • 0
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