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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.37 Threads 407 Posts 5 Online viewersLast Post: Introduce yourself! byPosts: 407 / Threads: 37 / Online viewers: 5 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,349 Threads 3,839 Posts 240 Online viewersLast Post: Utilita app byPosts: 3,839 / Threads: 1,349 / Online viewers: 240 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.88 Threads 298 Posts 8 Online viewersLast Post: Prize winners byPosts: 298 / Threads: 88 / Online viewers: 8 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 46 Posts 18 Online viewersLast Post: Kenilworth Road open for... byPosts: 46 / Threads: 24 / Online viewers: 18 -
Become a Bill Buster!
All the top tips on how to save energy at home.47 Threads 82 Posts 8 Online viewersLast Post: What Energy High 5 Actions do... byPosts: 82 / Threads: 47 / Online viewers: 8 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.16 Threads 21 Posts 6 Online viewersLast Post: Hun not connecting to meters byPosts: 21 / Threads: 16 / Online viewers: 6
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@Sparky999962 Can I just check - have you got the most up to date version of your android/iPhone software downloaded as it can really affect the apps... see more
- 4 Hours Ago
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Yes it is have tried force stop and restart still the same Regards Kevin see more
- 5 Hours Ago
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@Sparky999962 Hey there! Is this still the case for you? Rebecca see more
- 6 Hours Ago
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Good morning anyone else not been able to get on the app this morning? see more
- 10 Hours Ago
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@DennisEmmott Hi there - we do not remove meters as a company. And in addition, we need the meters on the wall for you to be able to have gas in... see more
- 3 Days Ago
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@prakash1160 Hi there - I have replied to your follow on post you wrote after this one 🤗 see more
- 3 Days Ago
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@prakash1160 Hi there - have you ensured you have filled out all the relevant bits of info it is asking for? If you are selecting autopay it will... see more
- 3 Days Ago
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Continuing from my previous post I managed to delete my cards and now adding new card which is a mastercard Visa from Metro and is in my wife's name... see more
- 3 Days Ago
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@Britto Hey there! Have you spoken to an advisor on the telephone regarding this? As it is an account specific issue - our friendly contact centre... see more
- 3 Days Ago
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@cassie Hi there! 👋 I am assuming you have tried resetting it? If so, the best thing you can do is call the friendly Utilita Contac Centre -... see more
- 3 Days Ago
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How can I delete expired debit card which is linked to electricity. I am also adding a new card. see more
- 3 Days Ago
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Hi Rebecca yes the amounts on the app are different to the display and also I cannot top up via the app as it is saying there is a problem, so I have... see more
- 3 Days Ago
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Lest we forget At 11am today, our staff will be holding 2 minutes of silence to honour those who fought for & those who continue to defend our... see more
- 3 Days Ago
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IHD has been next to the meter for a week and still showing not comissioned. see more
- 4 Days Ago
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Hi My Smart Meter is saying awaiting data it has been like this since Sunday 3rd of November can l ask what to do about see more
- 6 Days Ago
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@Rebecca hi l am having trouble with my smart meter it keeps saying awaiting data it has been since Sunday l called customer service to be told it... see more
- 1 Week Ago
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How do I get a gas meter removed and gas supply capped see more
- 1 Week Ago
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@Rebecca yes both electric and gas are different to what is on the display it always has been for the past 6 years also I cannot top up on my phone... see more
- 1 Week Ago
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Hi everyone! I hope everyone is well? 🤗 With it still being unseasonably mild for the start of November, I wanted to check in with all members... see more
- 1 Week Ago
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@Seanpalmer1969 Sorry to hear this! Do you mean that the gas amount on the app is showing different to the In-Home Display gas amount. see more
- 1 Week Ago
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@ennifellin I am so glad you now have a resolution 🤗 It sounds like the first agent perhaps has less knowledge around this topic and particular... see more
- 1 Week Ago
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@Rebecca hi Rebecca, thanks for your reply! I did call in on Monday morning and spent nearly an hour on the phone trying to get the agent to believe... see more
- 1 Week Ago
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@ennifellin Sorry to hear this - it sounds like something back end on your account that needs investigating. I would highly recommend ringing the... see more
- 1 Week Ago
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@ennifellin Now the gas meter is £24 in debt! So not only has it taken the full £56 credit that was on the meter to begin with, it’s actually... see more
- 1 Week Ago
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@ennifellin update - after two more requests spread over another three hours, the £40 eventually appeared in my savings, but my gas credit has... see more
- 1 Week Ago
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I requested to transfer £40 from my gas account (leaving £16 credit) to move the money to my electricity account, which has less than £2 credit... see more
- 1 Week Ago
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Hi Rebecca I've just checked and it’s started working but the cash amounts on the gas is completely different by £20 see more
- 1 Week Ago
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