utilita.co.uk

Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      37 Threads 412 Posts 128 Online viewers
      Last Post: Introduce yourself! by
      Rebecca
      Posts: 412 / Threads: 37 / Online viewers: 128

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,358 Threads 3,874 Posts 708 Online viewers
      Last Post: Adding a new debit card by
      Rebecca
      Posts: 3,874 / Threads: 1,358 / Online viewers: 708

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      88 Threads 298 Posts 35 Online viewers
      Last Post: Prize winners by
      Rebecca
      Posts: 298 / Threads: 88 / Online viewers: 35

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 48 Posts 52 Online viewers
      Last Post: Does anyone win the... by
      Rebecca
      Posts: 48 / Threads: 24 / Online viewers: 52

    5. Become a Bill Buster!

      All the top tips on how to save energy at home.
      47 Threads 82 Posts 55 Online viewers
      Last Post: What Energy High 5 Actions do... by
      Rebecca
      Posts: 82 / Threads: 47 / Online viewers: 55

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      16 Threads 21 Posts 22 Online viewers
      Last Post: Hun not connecting to meters by
      Rebecca
      Posts: 21 / Threads: 16 / Online viewers: 22
    • Does anyone win the competitions
      @JockyB Oh WOWWWW that is SO amazing! So happy to hear this for you! I have a really old iPad that is over 12 years old that's still going and I love... see more
      by Rebecca
      • 1 Minute Ago
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    • Adding a new debit card
      @Coffeelover57 Hi there! Have you tried topping up with the new card and then it'll give you the option to add that as your chosen payment card 🤗... see more
      by Rebecca
      • 6 Minutes Ago
      • 1
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    • Trying to contact
      @Lyng37 Sorry to hear that! Is there anything I can do to help as your Community Manager? ​​​​​​​Rebecca see more
      by Rebecca
      • 1 Hour Ago
      • 1
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    • Adding a new debit card
      I want to add a new debit card but when I go to "Cards" in my wallet, there is only the facility to remove the old cards, there is nothing there to... see more
      by Coffeelover57
      • 2 Hours Ago
      • 1
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      • 0
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    • Does anyone win the competitions
      @Tree73 I've been a customer for 5 years and I've never won a thing! see more
      by Katherine76
      • 10 Hours Ago
      • 8
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    • Trying to contact
      Be been trying to contact you the live chat for over an hour I’m trying to get help see more
      by Lyng37
      • 18 Hours Ago
      • 1
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      • 424
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    • Low cost Heater
      Thank you Rebecca, definitely helpful ☺️ see more
      by lubymaria
      • 23 Hours Ago
      • 2
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      • 0
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      • 10646
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    • Utilita Warm Home Discount - Payment Dates
      @Dell681 We have not sent any communications out to confirm who has been successful as of yet. These comms will be going out in the next couple of... see more
      by Rebecca
      • 1 Day Ago
      • 2
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    • Utilita Warm Home Discount - Payment Dates
      When do we find out if we have been successful? I live in scotland see more
      by Dell681
      • 1 Day Ago
      • 2
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      • 0
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      • 10633
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    • Introduce yourself!
      @cassie I am pleased to hear it - apologies on the delayed response. Let me know if there is anything else I can do! Thanks, Rebecca - your... see more
      by Rebecca
      • 1 Day Ago
      • 296
        replies
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    • Introduce yourself!
      Hi Rebecca l managed to fix it myself it myself ​​​​​​​thanks Rebecca see more
      by cassie
      • 1 Day Ago
      • 296
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    • Inhome display not commissioned
      Yes I did have to keep ringing up for months if not a year or so they see more
      by Liam
      • 1 Day Ago
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      • 19149
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    • Inhome display not commissioned
      Did they do it, automatically cancelled my engineer visit a few months back? see more
      by Mavis28
      • 1 Day Ago
      • 6
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      • 19149
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    • Smart Score
      @Alysonukuk2003 Hi there, Rebecca - your Community Manager here. Please can you have been replying to Suzan, however, she does not actually... see more
      by Rebecca
      • 1 Day Ago
      • 8
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    • peaking to an agent😡😡
      @DavidLanham290561 Can you please try again now. 🤗 see more
      by Rebecca
      • 1 Day Ago
      • 4
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      • 0
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      • 21396
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    • peaking to an agent😡😡
      @Rebecca I have tried but I received a message stating that you cannot receive any messages until you free up some space ​​​​​​​ see more
      by DavidLanham290561
      • 2 Days Ago
      • 4
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      • 0
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    • Warm home discount
      You'll find all the details in this helpful post we've put together here. Utilita Warm Home Discount - Payment Dates Thanks, Rebecca see more
      by Rebecca
      • 2 Days Ago
      • 3
        replies
      • 0
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      • 17191
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    • peaking to an agent😡😡
      @DavidLanham290561 I had to delete your response as you had published personal details on this public end of the post. Please re-send them to me... see more
      by Rebecca
      • 2 Days Ago
      • 4
        replies
      • 0
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      • 21396
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    • My Utilita App not working properly
      The app is useless, before I moved home it was never giving me the correct reading but I use to use it for topping up but it won’t even let me do... see more
      by Seanpalmer1969
      • 2 Days Ago
      • 7
        replies
      • 0
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      • 43449
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    • Warm home discount
      I live in england see more
      by Lizzie
      • 2 Days Ago
      • 3
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      • 0
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      • 17191
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    • Low cost Heater
      @lubymaria Hi there and welcome to the Community! 🤗 That is a very good question, which I am sure other member would also love to know, especially... see more
      by Rebecca
      • 2 Days Ago
      • 2
        replies
      • 0
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      • 10646
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    • Customer services
      @Jackyevs Hello there, I did reply to your last post 🤗 Hi there! We have one contact centre that is evenly distributed across the UK and South... see more
      by Rebecca
      • 2 Days Ago
      • 1
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      • 0
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      • 9351
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    • Warm home discount
      @Lizzie Hi - do you live in England/Wales or Scotland? Rebecca see more
      by Rebecca
      • 2 Days Ago
      • 3
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      • 0
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      • 17191
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    • Introduce yourself!
      @cassie Hi and welcome to the community. Is this still the case? ​​​​​​​Rebecca see more
      by Rebecca
      • 2 Days Ago
      • 296
        replies
      • 0
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    • Customer services
      I have tried to report a broken IHD unit since Saturday. I can't phone the South Africa number as I get charged £4.91 a minute. How on earth are we... see more
      by Jackyevs
      • 2 Days Ago
      • 1
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      • 9351
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    • Warm home discount
      Am I entitled to the warm home discount how can I find out see more
      by Lizzie
      • 2 Days Ago
      • 3
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      • 0
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      • 17191
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    • Low cost Heater
      Hi there, I have been with Utilita since February 2024 and live in a 1 bed flat with storage heaters. I work 2 jobs just to basically get by each... see more
      by lubymaria
      • 2 Days Ago
      • 2
        replies
      • 1
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      • 10646
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    • Broken IHD
      @Jackyevs Hi there! We have one contact centre that is evenly distributed across the UK and South Africa. All agents are equipped to help exactly... see more
      by Rebecca
      • 2 Days Ago
      • 1
        replies
      • 0
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      • 12141
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    • Gas bill /cost
      @delcarmo Hi there! You should have either an In-Home Display (the white or black little box that you can move around). The second option would be... see more
      by Rebecca
      • 2 Days Ago
      • 1
        replies
      • 0
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      • 11375
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    • peaking to an agent😡😡
      @DavidLanham290561 Hi there! Sorry to hear this - I do know that Mondays are particularly busy for the phone lines. Could you please pop me a... see more
      by Rebecca
      • 2 Days Ago
      • 4
        replies
      • 0
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      • 21396
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