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This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.37 Threads 406 Posts 38 Online viewersLast Post: Introduce yourself! byPosts: 406 / Threads: 37 / Online viewers: 38 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,332 Threads 3,790 Posts 419 Online viewersLast Post: New meter install byPosts: 3,790 / Threads: 1,332 / Online viewers: 419 -
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Become a Bill Buster!
All the top tips on how to save energy at home.47 Threads 82 Posts 45 Online viewersLast Post: What Energy High 5 Actions do... byPosts: 82 / Threads: 47 / Online viewers: 45 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.16 Threads 21 Posts 19 Online viewersLast Post: Hun not connecting to meters byPosts: 21 / Threads: 16 / Online viewers: 19
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Hi having been on credit mode and paying my bills on time monthly for the last 4 years, the meter I have now has stopped communicating, they what to... see more
- 1 Day Ago
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Hi I got a call today but they didn't help he just wanted to though me £25 and close the complaint and told me to get intutch with my council to come... see more
- 1 Day Ago
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@Alysonukuk2003 Happy to escalate this on your behalf to see what may be causing it. Could you use the link in my signature to drop me a private... see more
- 2 Days Ago
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@Amarrahh I'm in the same position I transfer to U on 1st Sep 2024. I got a 5th Sep appointment for a Electric Smart Meter fitted but U arrived 10... see more
- 2 Days Ago
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@Rebecca when I have redownload the new utility app and signed back everything looks on so I go and check out usage and click on smart score and in... see more
- 3 Days Ago
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@Rachelbailey Hi there, that will be the reason why then. So my advice would remain the same 🤗 see more
- 3 Days Ago
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Yes that’s what I mean there is debt on my meters, I’m not talking about the £9 emergency there is around £700 on both see more
- 3 Days Ago
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@Alysonukuk2003 What is it saying when you try to load it on the App? see more
- 3 Days Ago
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Thank you Rebecca but I've sorted it out now but I still can't get my smart score to work on my app see more
- 3 Days Ago
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@Rachelbailey Hi there, although you are £9 into your Emergency - do you have any overall debt on your meter(s)? If you do, then it may affect you... see more
- 3 Days Ago
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@Alysonukuk2003 Hi there, This may be a communication issue from the main meter to your In-home display. I would advise calling in to the main... see more
- 3 Days Ago
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@Btman949 Hi there, can you include more detail on exactly it is that is not working/what you need help with? Thanks, Rebecca see more
- 3 Days Ago
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I have debt on my energy meters so I don’t qualify for power up but I only have around £9 of emergency credit left on both meters until I get paid on... see more
- 3 Days Ago
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Im having the same problem My app is saying utillita is not receiving data from my meters both gas and electricity I've tried signing out and deleted... see more
- 3 Days Ago
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I have tried to top up using my debit card through the app and with £20 in cash at the local paypoint. I have 15 days before my supply is cut again. see more
- 4 Days Ago
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@Suzanyes I have had not updates on my smart scores since last Wednesday but yet when I top up that's working on your app see more
- 4 Days Ago
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I now have the answer from billing. The adverts are misleading. The higher rate does not alter once you have reached 2kwh each day... It works over... see more
- 1 Week Ago
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Hi Susan I've just sent you a private message about my scoring problem could you please get back to me about this please see more
- 1 Week Ago
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Thanks, I have someone who is looking for my referral. see more
- 1 Week Ago
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@Desmond Thanks for updating your post with a screen shot, I will alert this to my App Team now and see why this may be happening. I will update... see more
- 1 Week Ago
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@Lawrence2021 Hey there! Ok - would you mind sending me your customer ref number via private mail, just so I can get one of my customer experience... see more
- 1 Week Ago
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Hi Rebecca Yes i rang on friday and was advised to see if it worked until today which it hasn't, so i'll be ringing today for a replacement, Thanks... see more
- 1 Week Ago
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@Lawrence2021 Sorry to hear this - it sounds like a technical issue. Have you tried calling up the main contact centre line about this? They will be... see more
- 1 Week Ago
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