utilita.co.uk

Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      40 Threads 427 Posts 5 Online viewers
      Last Post: upcoming installation of... by
      Dean
      Posts: 427 / Threads: 40 / Online viewers: 5

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,429 Threads 4,150 Posts 79 Online viewers
      Last Post: Economy 7 times by
      Maria1979k
      Posts: 4,150 / Threads: 1,429 / Online viewers: 79

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      88 Threads 298 Posts 310 Online viewers
      Last Post: What are you listening To ? by
      Trikky2
      Posts: 298 / Threads: 88 / Online viewers: 310

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 50 Posts 0 Online viewers
      Last Post: Does anyone win the... by
      avebav
      Posts: 50 / Threads: 24 / Online viewers: 0

    5. Become a Bill Buster!

      All the top tips on how to save energy at home.
      50 Threads 99 Posts 1 Online viewers
      Last Post: The last Power Payback by
      Rebecca
      Posts: 99 / Threads: 50 / Online viewers: 1

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      17 Threads 25 Posts 0 Online viewers
      Last Post: Broken smart hub by
      Dean
      Posts: 25 / Threads: 17 / Online viewers: 0
    • Economy 7 times
      @Rebecca are these still the correct economy 7 times per region? I'm in Manchester, North West region. ​​​​​​​thanks. see more
      by Maria1979k
      • 38 Minutes Ago
      • 4
        replies
      • 0
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      • 16175
        views
    • Meter Reading
      @WilliamB what is the time period for night time rate? Is it midnight to 7am? Apparently it's down to the supplier, utilita, that sets the tome... see more
      by Maria1979k
      • 48 Minutes Ago
      • 4
        replies
      • 0
        thumbs up
      • 125
        views
    • Gas display not showing correctly
      I have been on to online chat 3 times this week today from 4 o'clock until 8pm kicked out 3 times. how can I get my top ups to register on ny gas. I... see more
      by Dizib
      • 1 Hour Ago
      • 0
        replies
      • 0
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      • 6
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    • Set up direct
      Hi Prem Thanks for getting in touch! I'd recommend speaking in the first instance to one of our brilliant Customer Service team on 0330 333 7442... see more
      by PeteC
      • 5 Hours Ago
      • 1
        replies
      • 0
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      • 53
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    • says I have debt when I don’t
      Hi @Chelsea123 This sounds like you will need to have someone look at your account any member of our custoemr service team can look into this for... see more
      by Dean
      • 13 Hours Ago
      • 1
        replies
      • 0
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      • 85
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    • Set up direct
      Hi, Got letter that my tariff will increase from 1st March if I don't set up direct debit. So I did it 14days ago, got email from customer service... see more
      by Premuk
      • 17 Hours Ago
      • 1
        replies
      • 0
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      • 53
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    • says I have debt when I don’t
      Hi, over the last 24 hours my smart meter/app has displayed that there is debt of £28.70 but we have never let our money get below £5 and top it up... see more
      by Chelsea123
      • 1 Day Ago
      • 1
        replies
      • 0
        thumbs up
      • 85
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    • Help with gas and electric
      Hi my name is Lilian jaffray I just wanted to know if you could please help me with some gas and electric iam on my friendly credit and it won’t last... see more
      by Lilian123456
      • 1 Day Ago
      • 1
        replies
      • 0
        thumbs up
      • 85
        views
    • Help with gas and electric
      Hi my name is Lilian jaffrAy I just wanted to know if you could please help me with some gas and electric iam on my friendly credit and it won’t last... see more
      by Lilian123456
      • 1 Day Ago
      • 1
        replies
      • 0
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      • 85
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    • Meter Reading
      Hi @Maria1979k, You can take the readings at the same time, as the meter will differentiate between the day and night rate itself. There will be... see more
      by WilliamB
      • 1 Day Ago
      • 4
        replies
      • 0
        thumbs up
      • 125
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    • My Utilita app
      I can’t log on to my Utilita app, it keeps sayings it’s wrong information, but it’s not wrong, it’s very frustrating can any one help please see more
      by lesleyhare
      • 1 Day Ago
      • 0
        replies
      • 0
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      • 79
        views
    • Meter Reading
      @WilliamB what time should I do the morning reading and what time should I do the night reading? My account shows I'm on economy 7. It's an all... see more
      by Maria1979k
      • 1 Day Ago
      • 4
        replies
      • 0
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      • 125
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    • Meter Reading
      Hi @Maria1979k, The readings should be provided to us, ideally on the last day of the month. If it is not possible to send them on the last day of... see more
      by WilliamB
      • 1 Day Ago
      • 4
        replies
      • 0
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      • 125
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    • Meter
      Hi @Lewislay, Sorry you've not been able to get through. We've experienced a very high number of calls over the weekend and Monday due to the cold... see more
      by WilliamB
      • 1 Day Ago
      • 7
        replies
      • 0
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      • 18173
        views
    • I am a new tenant and confused
      Hi @rangerred, As @Maria1979k has mentioned the issue could be that there is a debt from the previous tenant. You would need to speak to our COT... see more
      by WilliamB
      • 1 Day Ago
      • 4
        replies
      • 0
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      • 167
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    • Meter Reading
      When should I be doing meter readings? And I don't understand the day and night options on the meter reading page on the app. I'm all electric, no... see more
      by Maria1979k
      • 1 Day Ago
      • 4
        replies
      • 0
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      • 125
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    • I am a new tenant and confused
      Call the free number tor citizens advice in the morning. They will help you. see more
      by Maria1979k
      • 2 Days Ago
      • 4
        replies
      • 0
        thumbs up
      • 167
        views
    • I am a new tenant and confused
      @Maria1979k Hi, thank you for your response. Utilita app is confusing. Sometimes it shows negative balance, then later all of my top ups will be... see more
      by rangerred
      • 2 Days Ago
      • 4
        replies
      • 0
        thumbs up
      • 167
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    • Meter
      Nope nothing keep waiting to get thru for 1.5-2 hours every time see more
      by Lewislay
      • 2 Days Ago
      • 7
        replies
      • 0
        thumbs up
      • 18173
        views
    • Meter
      @Lewislay how did you get on? I'll sorted? see more
      by Maria1979k
      • 2 Days Ago
      • 7
        replies
      • 0
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      • 18173
        views
    • I am a new tenant and confused
      @rangerredcheck that the previous tenant did not leave debt on the meter. You need to call the customer service tram. Or call the free phone number... see more
      by Maria1979k
      • 2 Days Ago
      • 4
        replies
      • 0
        thumbs up
      • 167
        views
    • Gas display not showing correctly
      Hi me again! Top ups are not registering after payments. My in house display just for gas seems to lose connection. I topped up yesterday but the... see more
      by Dizib
      • 2 Days Ago
      • 4
        replies
      • 0
        thumbs up
      • 3906
        views
    • I am a new tenant and confused
      Hi, I am a new tenant and first time also to rent with bills not included in the rent. My Utilita energy and gas are both pay as you... see more
      by rangerred
      • 2 Days Ago
      • 4
        replies
      • 0
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      • 167
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    • Smart meter
      @Deanand spoke to customer services again. My god, what poorly trained people you have working there. Really bad. I won't be switching to you lot.... see more
      by Catchmydrift
      • 2 Days Ago
      • 3
        replies
      • 0
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      • 208
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    • Smart meter
      @Dean thanks, I tried over the phone but gave up after spending over 1/2 hr on hold after a bordering on rude Scottish man just placed me on hold... see more
      by Catchmydrift
      • 2 Days Ago
      • 3
        replies
      • 0
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      • 208
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    • Smart meter
      Hi @Catchmydrift, Thank you for your question this depends on the type of SMETS 2 Meter you currently have we are able to take on the majority of... see more
      by Dean
      • 2 Days Ago
      • 3
        replies
      • 0
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      • 208
        views
    • Smart meter
      Hi, are you still not able to switch customers with smet2 meters? see more
      by Catchmydrift
      • 2 Days Ago
      • 3
        replies
      • 0
        thumbs up
      • 208
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    • upcoming installation of meters
      Hi @Graylpool If you have already arranged an install you would have had an SMS confirmation of the date they were installed if you have not yet... see more
      by Dean
      • 2 Days Ago
      • 1
        replies
      • 0
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      • 165
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    • upcoming installation of meters
      is there a way i can find out when my meters are being installed see more
      by Graylpool
      • 4 Days Ago
      • 1
        replies
      • 0
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      • 165
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    • Unsuccessful top up
      @WilliamB Hi William , thank you. I've not had a code sent as they said that was unsuccessful too unfortunately. Due to their system timing out... see more
      by Allyson
      • 5 Days Ago
      • 5
        replies
      • 0
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      • 713
        views