utilita.co.uk

Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

  • 30,116
    members
  • 417
    users online
  • 4,820
    total posts

    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      37 Threads 406 Posts 23 Online viewers
      Last Post: Introduce yourself! by
      Rebecca
      Posts: 406 / Threads: 37 / Online viewers: 23

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,339 Threads 3,807 Posts 252 Online viewers
      Last Post: Smart meter dropping out by
      Kaye
      Posts: 3,807 / Threads: 1,339 / Online viewers: 252

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      88 Threads 298 Posts 44 Online viewers
      Last Post: Prize winners by
      Rebecca
      Posts: 298 / Threads: 88 / Online viewers: 44

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 46 Posts 47 Online viewers
      Last Post: Kenilworth Road open for... by
      Rebecca
      Posts: 46 / Threads: 24 / Online viewers: 47

    5. Become a Bill Buster!

      All the top tips on how to save energy at home.
      47 Threads 82 Posts 45 Online viewers
      Last Post: What Energy High 5 Actions do... by
      Rebecca
      Posts: 82 / Threads: 47 / Online viewers: 45

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      16 Threads 21 Posts 25 Online viewers
      Last Post: Hun not connecting to meters by
      Rebecca
      Posts: 21 / Threads: 16 / Online viewers: 25
    • Smart meter dropping out
      Does anyone else have problem of them going hours if not days without there smart meter displaying anything? . Mines usually drops out once or twice... see more
      by Kaye
      • 1 Day Ago
      • 0
        replies
      • 0
        thumbs up
      • 701
        views
    • Incorrect Balance
      Hello, I have just put £60 on gas and electric to get them out of credit which i wasn't aware i was in until my gas supply was cut off this... see more
      by Mudskipp3r
      • 2 Days Ago
      • 0
        replies
      • 0
        thumbs up
      • 870
        views
    • My Utilita App not working properly
      I have recently moved home and have set up Utilita at my new address, I updated the app with my details but it is only showing my gas account, I have... see more
      by Seanpalmer1969
      • 2 Days Ago
      • 0
        replies
      • 1
        thumbs up
      • 1257
        views
    • Need help adding new payment card
      @Lynne Hi there, It should be under payment methods under the 'cars details' section. There is the opportunity to 'add/edit' payment details 😊 see more
      by Rebecca
      • 3 Days Ago
      • 1
        replies
      • 1
        thumbs up
      • 3683
        views
    • Need help adding new payment card
      Cannot find access for adding new payment card. Any help please? see more
      by Lynne
      • 5 Days Ago
      • 1
        replies
      • 1
        thumbs up
      • 3683
        views
    • Refer a friend
      Don't bother done this for my brother in-law and both of us are waiting. I contacted Utilita today to ask when the bonus would be added to be told... see more
      by pepsimax73
      • 1 Week Ago
      • 4
        replies
      • 0
        thumbs up
      • 97657
        views
    • Power Payback Highlights
      @zoevic Hi there! Yes it will be 🤗 We are just confirming dates and information - once it's all finalised I will be posting more information for... see more
      by Rebecca
      • 1 Week Ago
      • 4
        replies
      • 0
        thumbs up
      • 54290
        views
    • Advisor request to contact me by pm
      @Ianpaz1975 Hi Ian, we do not have customer service advisors here on the Community. It is for member to member help and advice. In the instances... see more
      by Rebecca
      • 1 Week Ago
      • 1
        replies
      • 0
        thumbs up
      • 7202
        views
    • Advisor request to contact me by pm
      Please can a advisor contact me by pm please see more
      by Ianpaz1975
      • 1 Week Ago
      • 1
        replies
      • 1
        thumbs up
      • 7202
        views
    • Power Payback Highlights
      @Rebecca Is Power Payback on this year see more
      by zoevic
      • 1 Week Ago
      • 4
        replies
      • 1
        thumbs up
      • 54290
        views
    • Payment for IHD
      @Dson No problem at all! Please let me know how you get on 🤗 see more
      by Rebecca
      • 1 Week Ago
      • 3
        replies
      • 0
        thumbs up
      • 14216
        views
    • Payment for IHD
      Thanks for the reply Rebecca see more
      by Dson
      • 1 Week Ago
      • 3
        replies
      • 1
        thumbs up
      • 14216
        views
    • Transfer
      @Royle7 Hi there, it should take no longer than an hour in the rare occasion there is a lag. Has this shown up for you yet? Rebecca see more
      by Rebecca
      • 1 Week Ago
      • 1
        replies
      • 0
        thumbs up
      • 9174
        views
    • Payment for IHD
      @Dson Hi there, it sounds like this was applied in error. My best advice would be to call into our Contact Centre (Monday's are our busiest days) and... see more
      by Rebecca
      • 1 Week Ago
      • 3
        replies
      • 0
        thumbs up
      • 14216
        views
    • Anyone able to answer this question please ?
      @Bryn Hi there, can I just check before anything else, are you a Utilita customer? This is in reference to your usage enquiry as it would depend what... see more
      by Rebecca
      • 1 Week Ago
      • 1
        replies
      • 0
        thumbs up
      • 8918
        views
    • Transfer
      I’ve transferred money from my gas to my savings when will it show so I transfer to my electric see more
      by Royle7
      • 1 Week Ago
      • 1
        replies
      • 0
        thumbs up
      • 9174
        views
    • Payment for IHD
      I received the IHD a couple of days ago along with a letter from Utilita that said "We have just added a suspended charge to your meter for the... see more
      by Dson
      • 1 Week Ago
      • 3
        replies
      • 1
        thumbs up
      • 14216
        views
    • Anyone able to answer this question please ?
      Hi at the moment I am living in a Massionet (been here nearly 5 years). I'm a tenant with the local council and the neighbour below me owns his own... see more
      by Bryn
      • 1 Week Ago
      • 1
        replies
      • 0
        thumbs up
      • 8918
        views
    • No power
      @61clarejack Thanks Clare I have deleted your previous post as you have put personal details on the front public end. I will get this escalated into... see more
      by Rebecca
      • 1 Week Ago
      • 2
        replies
      • 0
        thumbs up
      • 20247
        views
    • Smart Score
      Hi I got a call today but they didn't help he just wanted to though me £25 and close the complaint and told me to get intutch with my council to come... see more
      by Alysonukuk2003
      • 2 Weeks Ago
      • 7
        replies
      • 0
        thumbs up
      • 43894
        views
    • Im having the same proble
      @Alysonukuk2003 Happy to escalate this on your behalf to see what may be causing it. Could you use the link in my signature to drop me a private... see more
      by Rebecca
      • 2 Weeks Ago
      • 5
        replies
      • 0
        thumbs up
      • 48206
        views
    • No power
      @61clarejack Hi there - sorry to hear this, just for next time, the community is not designed for customer emergencies - it is a member to member... see more
      by Rebecca
      • 2 Weeks Ago
      • 2
        replies
      • 0
        thumbs up
      • 20247
        views
    • 3 months in and no bill yet ?
      @Amarrahh I'm in the same position I transfer to U on 1st Sep 2024. I got a 5th Sep appointment for a Electric Smart Meter fitted but U arrived 10... see more
      by Gosport69
      • 2 Weeks Ago
      • 2
        replies
      • 0
        thumbs up
      • 192035
        views
    • No power
      Without power for day. Still off. No.power cut. Comms issues with metersdespite top ups no communication from smart meter to gas and elec meters. I... see more
      by 61clarejack
      • 2 Weeks Ago
      • 2
        replies
      • 0
        thumbs up
      • 20247
        views
    • Im having the same proble
      @Rebecca when I have redownload the new utility app and signed back everything looks on so I go and check out usage and click on smart score and in... see more
      by Alysonukuk2003
      • 2 Weeks Ago
      • 5
        replies
      • 0
        thumbs up
      • 48206
        views
    • Will Utilita help?
      @Rachelbailey Hi there, that will be the reason why then. So my advice would remain the same 🤗 see more
      by Rebecca
      • 2 Weeks Ago
      • 3
        replies
      • 0
        thumbs up
      • 27501
        views
    • Will Utilita help?
      Yes that’s what I mean there is debt on my meters, I’m not talking about the £9 emergency there is around £700 on both see more
      by Rachelbailey
      • 2 Weeks Ago
      • 3
        replies
      • 0
        thumbs up
      • 27501
        views
    • Im having the same proble
      @Alysonukuk2003 What is it saying when you try to load it on the App? see more
      by Rebecca
      • 2 Weeks Ago
      • 5
        replies
      • 1
        thumbs up
      • 48206
        views