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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.37 Threads 406 Posts 2 Online viewersLast Post: Introduce yourself! byPosts: 406 / Threads: 37 / Online viewers: 2 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,288 Threads 3,657 Posts 14 Online viewersLast Post: Swtch byPosts: 3,657 / Threads: 1,288 / Online viewers: 14 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.88 Threads 298 Posts 1 Online viewersLast Post: Prize winners byPosts: 298 / Threads: 88 / Online viewers: 1 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 46 Posts 1 Online viewersLast Post: Kenilworth Road open for... byPosts: 46 / Threads: 24 / Online viewers: 1 -
Become a Bill Buster!
All the top tips on how to save energy at home.47 Threads 82 Posts 1 Online viewersLast Post: What Energy High 5 Actions do... byPosts: 82 / Threads: 47 / Online viewers: 1 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.16 Threads 21 Posts 1 Online viewersLast Post: Hun not connecting to meters byPosts: 21 / Threads: 16 / Online viewers: 1
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When will Utilita start taking new customers please? The phone number say 'this line is only for new customers, than they go on to tape on how to... see more
- 1 Day Ago
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@Trickye Hi there! How strange, I have never heard that before! Is there anything else that may be causing this to interfere with with the main gas... see more
- 2 Days Ago
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@melissa26503 Hi there, As I have explained before, you are not forced to use Friendly Credit hours - it is purely there to stop people going off... see more
- 2 Days Ago
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@Jacci Morning! 👋 Nice to hear from you and hope you're well. Welcome to the Community and lovely to hear from you. Wow that is so great to... see more
- 2 Days Ago
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I have topped up my electric meter since last week £90 to only got £5 plus my emergency credit yea it went over on to friendly credit this is the... see more
- 3 Days Ago
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Hi all I have a issue with my outside gas meter that keeps making a loud vibration noise whenever I turn on the tap or heating, can't seem to find... see more
- 3 Days Ago
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@Rebecca hello im jackie a carer from sunderland i am about to switch to utilita in 2 days 😃 see more
- 3 Days Ago
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Its the same email address that I've used to access the Alexa Skill previously. It always worked fine before. I've made sure my smartphone... see more
- 1 Week Ago
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@Queerest Hi there! 👋 That sounds a bit odd - sorry to hear it's coming up blank. I am just wondering if the emails match on the accounts and... see more
- 1 Week Ago
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@Sean1904 Sorry to hear that! Please can you pop me a direct mail using the link in my signature with your customer ref number and/or full address... see more
- 1 Week Ago
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Does anyone have any idea how to link the MyUtilita Alexa Skill App to MyUtilita?? I've used the app previously, and it worked perfectly. After... see more
- 1 Week Ago
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Been working fine for just over a year and now the gas meter has stopped communicating again meaning I have to manually top up but find it hard as... see more
- 2 Weeks Ago
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@melissa26503 Hi there Melissa. If you need an urgent call, please use the link in my signature to private mail me your full name, address & best... see more
- 2 Weeks Ago
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@melissa26503 Hi there! 👋 I replied to your post just before this one here. Just to reassure you - Utilita does not charge interest for any... see more
- 2 Weeks Ago
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@melissa26503 Hi there! 👋 Thanks for reaching out! The benefit of Pay As You Go mode is that you can balance and see how much you're spending... see more
- 2 Weeks Ago
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@Jackster Hey there! 👋 Sorry to hear about this confusion. I am more than happy to take a look at this to see what's happened. Please can you... see more
- 2 Weeks Ago
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Since Friday I have been trying to talk to an advisor on live chat the amount of times I have typed my email adress in is unreal.The moral of the... see more
- 2 Weeks Ago
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Since Friday I have been trying to speak to someone regarding my electric. I am now in debt for electric £40 so if it’s not paid today I will have no... see more
- 2 Weeks Ago
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Have tried this but they couldn't grasp my query. So my question is if I use 56kwh let us say over 2 days, am I charged 4kwh at the first... see more
- 2 Weeks Ago
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I always said I would never have a smart meter installed but it happened, so all I ever seem to do is put money on then have to power up then it goes... see more
- 2 Weeks Ago
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have just recieved a debt letter for £32.95. but no explanation why. i have tried all the the phone numbers to contact utilita and also the useless... see more
- 3 Weeks Ago
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@cammappin Hi there and thanks for getting in touch about this. Can I ask one more thing that I cannot see in your message that you say you have... see more
- 3 Weeks Ago
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@Neil Hi there - sorry to hear this. I can get an emergency call made to you to get this sorted, please can you drop me a private mail using the... see more
- 3 Weeks Ago
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ive been unable to top up with my key as all outlets are showing its unrecognisable I'm now on emergency credit and registered vulnerable as all my... see more
- 3 Weeks Ago
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Hi @kesh123, From the details you have provided regarding accessing the website This request was blocked by our security service it looks... see more
- 4 Weeks Ago
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