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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.37 Threads 406 Posts 22 Online viewersLast Post: Introduce yourself! byPosts: 406 / Threads: 37 / Online viewers: 22 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,336 Threads 3,804 Posts 341 Online viewersLast Post: Need help adding new payment... byPosts: 3,804 / Threads: 1,336 / Online viewers: 341 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.88 Threads 298 Posts 51 Online viewersLast Post: Prize winners byPosts: 298 / Threads: 88 / Online viewers: 51 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 46 Posts 49 Online viewersLast Post: Kenilworth Road open for... byPosts: 46 / Threads: 24 / Online viewers: 49 -
Become a Bill Buster!
All the top tips on how to save energy at home.47 Threads 82 Posts 53 Online viewersLast Post: What Energy High 5 Actions do... byPosts: 82 / Threads: 47 / Online viewers: 53 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.16 Threads 21 Posts 22 Online viewersLast Post: Hun not connecting to meters byPosts: 21 / Threads: 16 / Online viewers: 22
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@Lynne Hi there, It should be under payment methods under the 'cars details' section. There is the opportunity to 'add/edit' payment details 😊 see more
- 51 Minutes Ago
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Cannot find access for adding new payment card. Any help please? see more
- 1 Day Ago
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Don't bother done this for my brother in-law and both of us are waiting. I contacted Utilita today to ask when the bonus would be added to be told... see more
- 5 Days Ago
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@zoevic Hi there! Yes it will be 🤗 We are just confirming dates and information - once it's all finalised I will be posting more information for... see more
- 6 Days Ago
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@Ianpaz1975 Hi Ian, we do not have customer service advisors here on the Community. It is for member to member help and advice. In the instances... see more
- 6 Days Ago
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Please can a advisor contact me by pm please see more
- 6 Days Ago
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@Rebecca Is Power Payback on this year see more
- 6 Days Ago
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@Dson No problem at all! Please let me know how you get on 🤗 see more
- 6 Days Ago
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@Dson Hi there, it sounds like this was applied in error. My best advice would be to call into our Contact Centre (Monday's are our busiest days) and... see more
- 1 Week Ago
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@Bryn Hi there, can I just check before anything else, are you a Utilita customer? This is in reference to your usage enquiry as it would depend what... see more
- 1 Week Ago
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I received the IHD a couple of days ago along with a letter from Utilita that said "We have just added a suspended charge to your meter for the... see more
- 1 Week Ago
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Hi at the moment I am living in a Massionet (been here nearly 5 years). I'm a tenant with the local council and the neighbour below me owns his own... see more
- 1 Week Ago
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Hi I got a call today but they didn't help he just wanted to though me £25 and close the complaint and told me to get intutch with my council to come... see more
- 1 Week Ago
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@Alysonukuk2003 Happy to escalate this on your behalf to see what may be causing it. Could you use the link in my signature to drop me a private... see more
- 1 Week Ago
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@Amarrahh I'm in the same position I transfer to U on 1st Sep 2024. I got a 5th Sep appointment for a Electric Smart Meter fitted but U arrived 10... see more
- 1 Week Ago
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@Rebecca when I have redownload the new utility app and signed back everything looks on so I go and check out usage and click on smart score and in... see more
- 1 Week Ago
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@Rachelbailey Hi there, that will be the reason why then. So my advice would remain the same 🤗 see more
- 1 Week Ago
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Yes that’s what I mean there is debt on my meters, I’m not talking about the £9 emergency there is around £700 on both see more
- 1 Week Ago
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@Alysonukuk2003 What is it saying when you try to load it on the App? see more
- 1 Week Ago
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Thank you Rebecca but I've sorted it out now but I still can't get my smart score to work on my app see more
- 1 Week Ago
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@Rachelbailey Hi there, although you are £9 into your Emergency - do you have any overall debt on your meter(s)? If you do, then it may affect you... see more
- 1 Week Ago
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@Alysonukuk2003 Hi there, This may be a communication issue from the main meter to your In-home display. I would advise calling in to the main... see more
- 1 Week Ago
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