utilita.co.uk

Welcome to the Community

Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      37 Threads 404 Posts 30 Online viewers
      Last Post: Introduce yourself! by
      Rebecca
      Posts: 404 / Threads: 37 / Online viewers: 30

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,261 Threads 3,585 Posts 85 Online viewers
      Last Post: No electric data showing on... by
      JayDee
      Posts: 3,585 / Threads: 1,261 / Online viewers: 85

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      88 Threads 298 Posts 5 Online viewers
      Last Post: Prize winners by
      Rebecca
      Posts: 298 / Threads: 88 / Online viewers: 5

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 46 Posts 2 Online viewers
      Last Post: Kenilworth Road open for... by
      Rebecca
      Posts: 46 / Threads: 24 / Online viewers: 2

    5. Become a Bill Buster!

      All the top tips on how to save energy at home.
      45 Threads 80 Posts 1 Online viewers
      Last Post: Spring Clean your way to a... by
      Rebecca
      Posts: 80 / Threads: 45 / Online viewers: 1

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      16 Threads 21 Posts 0 Online viewers
      Last Post: Hun not connecting to meters by
      Rebecca
      Posts: 21 / Threads: 16 / Online viewers: 0
    • No electric data showing on IHD
      Hello, Had British Gas out yesterday to exchange my gas meter (ongoing complaint with them) - they have paired the gas meter to my comms hub and... see more
      by JayDee
      • 44 Minutes Ago
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    • Smart meter offline
      My smart meter is showing usage information however the app has stopped updating since Friday, not sure if that's any comfort but it all seems to be... see more
      by Desmond
      • 17 Hours Ago
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    • Smart meter offline
      Hi all. Does anyone know please why my smart meter is showing as being offline? My internet is connected. It's asking me to input a 4 digit code see more
      by Jil
      • 20 Hours Ago
      • 1
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    • Gas & Electric
      I have been again to top up £20 on gas I only owe the meter debt £5.90 it has not even given me my emergency credit. My electric debt on meter is &50... see more
      by melissa26503
      • 20 Hours Ago
      • 2
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    • Gas & Electric
      @melissa26503 Hi there, and sorry to hear you are having trouble with the Power Up for your gas. Here is a list of the possible reasons why. ... see more
      by Rebecca
      • 23 Hours Ago
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    • Warm house £150
      @melissa26503 Hey 🤗 @ClaireH30 absolutely right! This years scheme has passed now. You can check the scheme details and eligibility criteria by... see more
      by Rebecca
      • 23 Hours Ago
      • 2
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    • March Bill not showing on app
      @MoW I am so pleased. 😊 Thank you again for letting me know about that - although it's not great that something went wrong - letting us know here... see more
      by Rebecca
      • 1 Day Ago
      • 7
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    • Warm house £150
      Morning , I don't think you need to apply for home discount you automatically get it if you in receipt of certain benefits. You could always look it... see more
      by ClaireH30
      • 1 Day Ago
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    • Warm house £150
      I’ve been reading about the £150 to help people who are struggling financially. I get an income of £66 a week to live on and that’s all I get. How do... see more
      by melissa26503
      • 2 Days Ago
      • 2
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      • 595
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    • Gas & Electric
      Could someone help me understand my smart meter with the so called Friendly Hours.along with the Power Up, Electric let’s me Power up but then still... see more
      by melissa26503
      • 2 Days Ago
      • 2
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      • 0
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      • 390
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    • March Bill not showing on app
      @Rebecca Thanks so much for looking into this. I can now see my bill in the app and have paid it. Maureen see more
      by MoW
      • 2 Days Ago
      • 7
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    • March Bill not showing on app
      @MoW @rougvie83 Please see updated resolution in the an official resolution statement here 🤗 see more
      by Rebecca
      • 4 Days Ago
      • 7
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    • March Bill not showing on app
      @MoW Hey there! 🤗 Thanks for hopping on and letting us know here on the Community! You should be able to the your bill within the app by next... see more
      by Rebecca
      • 4 Days Ago
      • 7
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    • March Bill not showing on app
      I am having the same issue. Would usually be in app by 8th of the month. see more
      by MoW
      • 4 Days Ago
      • 7
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    • March Bill not showing on app
      Thanks for the update , greatly appreciated and i will let you know if app updates and when paper bill arrives..... ​​​​​​​ Mark see more
      by rougvie83
      • 4 Days Ago
      • 7
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    • March Bills
      Hi everyone 🤗 A few of our Community Members have made us aware that they cannot see their online bill within the My Utilita App for the month of... see more
      by Rebecca
      • 4 Days Ago
      • 0
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    • March bill
      @Denchad Hi there! Funnily enough, @rougvie83 has also notified me that they cannot see the bill too! Please see the update that I have... see more
      by Rebecca
      • 4 Days Ago
      • 1
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      • 890
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    • March Bill not showing on app
      @rougvie83 Hi there! Thank you so much for alerting me to this as your Community Manager! I have just checked with our App Team to alert them of... see more
      by Rebecca
      • 4 Days Ago
      • 7
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    • March bill
      When are the march bills going to be generated see more
      by Denchad
      • 5 Days Ago
      • 1
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    • March Bill not showing on app
      Hi all , Just wondered if there is an issue as bill for March is not showing as of yet on the app . It is normally on by this time . Checked... see more
      by rougvie83
      • 5 Days Ago
      • 7
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    • Low Cost Easter Holiday Activities! 🤩
      The Easter break is a lovely time to un-wind and spend quality time with the family! With this said, keeping little ones entertained over the space... see more
      by Rebecca
      • 1 Week Ago
      • 0
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    • Top up on app
      @Sapphire Hey! 🤗 I am so pleased 😊 Thanks for letting me know regardless - it's always good to hear this first hand so I can escalate this back... see more
      by Rebecca
      • 1 Week Ago
      • 3
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    • Top up on app
      Yes,I have. It sorted itself out after the maintenance was done no idea why it happened, must have been some sort if glitch .. its OK now see more
      by Sapphire
      • 1 Week Ago
      • 3
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    • Top up on app
      @Sapphire Hi there - thank you for letting us know about this here on the Community. Can I just check before I pass this to my App Team - have you... see more
      by Rebecca
      • 1 Week Ago
      • 3
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    • Top up on app
      Anyone else having problems with app top ups?, Everytime I click 'another amount',I can put in eg, 8.. for 8 pound ,but not 8.00 each time I click... see more
      by Sapphire
      • 1 Week Ago
      • 3
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    • Air Fryer Pizza Recipe? 🍕
      Say 🙅 to a takeaway this weekend! To celebrate cutting costs while cooking - why not try this yummy Iceland Foods Air Fryer Pizza Recipe? 🍕 ... see more
      by Rebecca
      • 1 Week Ago
      • 0
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    • Introduce yourself!
      @Royle7 Morning Michael! 😃 A massive warm welcome to the Utilita Community! We love having long standing customers join like yourself - as you... see more
      by Rebecca
      • 1 Week Ago
      • 288
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    • Introduce yourself!
      @Rebecca Hi ​​​​​​​I'm Michael I’ve been with utilita approximately 10 years my interest are football music and seeing my grandchildren see more
      by Royle7
      • 1 Week Ago
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    • No Gas
      @melissa26503 Hi there, sorry to hear this. My best advice would be to try calling up the contact centre - the lines should be very quiet now -... see more
      by Rebecca
      • 1 Week Ago
      • 1
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    • No Gas
      After topping up my gas meter it is saying on my Home Screen gas supply off enter code manually so I have Rejected it says and is now saying top up... see more
      by melissa26503
      • 1 Week Ago
      • 1
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