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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.37 Threads 404 Posts 5 Online viewersLast Post: Introduce yourself! byPosts: 404 / Threads: 37 / Online viewers: 5 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,277 Threads 3,634 Posts 76 Online viewersLast Post: Connect to WiFi - App issue! byPosts: 3,634 / Threads: 1,277 / Online viewers: 76 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.88 Threads 298 Posts 9 Online viewersLast Post: Prize winners byPosts: 298 / Threads: 88 / Online viewers: 9 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 46 Posts 5 Online viewersLast Post: Kenilworth Road open for... byPosts: 46 / Threads: 24 / Online viewers: 5 -
Become a Bill Buster!
All the top tips on how to save energy at home.47 Threads 82 Posts 3 Online viewersLast Post: What Energy High 5 Actions do... byPosts: 82 / Threads: 47 / Online viewers: 3 -
Energy Hubs
Find out all the latest news and whatโs going on in your local Utilita Energy Hub.16 Threads 21 Posts 0 Online viewersLast Post: Hun not connecting to meters byPosts: 21 / Threads: 16 / Online viewers: 0
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@cammappin Hi there and thanks for getting in touch about this. Can I ask one more thing that I cannot see in your message that you say you have... see more
- 22 Hours Ago
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@Neil Hi there - sorry to hear this. I can get an emergency call made to you to get this sorted, please can you drop me a private mail using the... see more
- 23 Hours Ago
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ive been unable to top up with my key as all outlets are showing its unrecognisable I'm now on emergency credit and registered vulnerable as all my... see more
- 3 Days Ago
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Hi @kesh123, From the details you have provided regarding accessing the website This request was blocked by our security service โโโโโโโ it looks... see more
- 6 Days Ago
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Hi, as per title I am unable to access website: Access denied Error 15 utilita.co.uk 2024-05-28 22:34:13 UTC What happened? This request was... see more
- 1 Week Ago
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Hi everyone, I hope you all have a great Bank Holiday Weekend! ๐ค๐คฉ Please be aware that next week, I will be away - and handing over to my... see more
- 1 Week Ago
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I have an Smart Display that shows balance and usage as it happens currently connected to WiFi since Feb 16th 2024, however its saying on my app that... see more
- 1 Week Ago
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@Heatherc118 Hi there - and so sorry to hear this! Have they explained to you exactly what the issue is? Can you pop me your customer ref... see more
- 1 Week Ago
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My smart meter is not reading my gas meter and has been like this since Christmas! Everytime I top up I have to get down on the floor to feed in the... see more
- 1 Week Ago
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Mine is the same! Engineer comes out gets wifi signal on gas meter and then leaves saying it takes 24 hrs to update! 4 days later still not... see more
- 1 Week Ago
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As we reflect on Mental Health Awareness Week that has just passed - we're thinking about the theme, which was MOVEMENT. Movement is something... see more
- 2 Weeks Ago
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Hi Rebecca when I press the option smart score it say canโt connect to your meters see more
- 2 Weeks Ago
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No. On app on phone it says it isn't connected to meter. Think I need a new one. see more
- 2 Weeks Ago
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@jacks60 Hi there! Sorry to hear that! Did the engineer explain exactly why and what the issue is that's stopping them from being able to fix it?... see more
- 2 Weeks Ago
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@Royle7 Hi there! Your meters themselves won't show your smart score, you'll be able to see your smart score via the My Utilita app. Where... see more
- 2 Weeks Ago
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My smart meter has never registered gas since I got it put in last year. Had engineers out but still nothing. I have to go outside every time I top... see more
- 2 Weeks Ago
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Why wonโt my meterโs show my smart score โโโโโโโitโs saying canโt get data from them see more
- 2 Weeks Ago
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@JDH Hi there! ๐ค โโโโโโโI would strongly advise actually speaking with our Billing Department, as they will be able to go into your account and do... see more
- 3 Weeks Ago
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@Natachajane I am glad it's showing now ๐ Just as a good thing to know - you will never be charged for using your emergency credit - you just need... see more
- 3 Weeks Ago
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@Royle7 Hi there - has the app shown you any top-up codes that you can manually type into your meter? Thanks, Rebecca see more
- 3 Weeks Ago
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Hi My understanding was my gas charges were Smart Energy First 2 kWh each Day at 20.847p per kWh, thereafter at 5.727p. So if I used 56 kWh... see more
- 3 Weeks Ago
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โโโโโโโI topped up my meterโs 2-15 this morning ยฃ50 on each meter but itโs still not showing on the app i should have at least ยฃ90 on my electric and... see more
- 3 Weeks Ago
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Hi Rebecca.. I've managed to change to my new card somehow but just for curiosity I clicked on payments>cards and it's showing that I've got no... see more
- 3 Weeks Ago
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@Codeye Hi there ๐ You should be able to just click on the card (In Payments>Cards), scroll down, and press delete. โโโโโโโLet me know if that... see more
- 3 Weeks Ago
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Hi Rebecca, I have checked this morning and it's finally showing must have just been an error when updating. I only had 0.47p in debt that was... see more
- 4 Weeks Ago
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@Natachajane Hey there! I hope you had a nice bank holiday weekend? Sorry to hear that you had a bit of trouble with the savings functionality. ... see more
- 4 Weeks Ago
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I had topped up on the 28th of April. However the money I put in my electricity went into my savings...my own fault probably. I then tried to... see more
- 4 Weeks Ago
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