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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.39 Threads 422 Posts 7 Online viewersLast Post: Introduce yourself! byPosts: 422 / Threads: 39 / Online viewers: 7 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,417 Threads 4,100 Posts 52 Online viewersLast Post: Newbie queries byPosts: 4,100 / Threads: 1,417 / Online viewers: 52 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.88 Threads 298 Posts 286 Online viewersLast Post: What are you listening To ? byPosts: 298 / Threads: 88 / Online viewers: 286 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 50 Posts 3 Online viewersLast Post: Does anyone win the... byPosts: 50 / Threads: 24 / Online viewers: 3 -
Become a Bill Buster!
All the top tips on how to save energy at home.50 Threads 99 Posts 2 Online viewersLast Post: The last Power Payback byPosts: 99 / Threads: 50 / Online viewers: 2 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.17 Threads 25 Posts 0 Online viewersLast Post: Broken smart hub byPosts: 25 / Threads: 17 / Online viewers: 0
- Older Activity
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I’m a landlord and my tenant, who was using Utilita for gas & leccy, has recently left. While doing a few renovations, I have been able to top up... see more
- 2 Hours Ago
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Hi @Bearclaire2020 There are a few things that can cause this issue. It may be that the communications have dropped on the gas meter itself, or... see more
- 3 Days Ago
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Hi we are on pay as you go tariff and having problems with our smart meter we can see display on our electricity but not on gas which causes... see more
- 3 Days Ago
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Hi @Trickye, Thanks for your post. As this is a more account specific issue, have you tried getting in touch with the contact centre on 0345 207... see more
- 3 Days Ago
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Data from gas smart meter not working see more
- 4 Days Ago
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@Dizib Glad it is all working now though! Is there anything else you need? see more
- 6 Days Ago
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What is the point of having an app if then one has to go through customer service? Last time I called customer service, I waited 45 minutes on the... see more
- 6 Days Ago
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@Bella77 Hi Bella, As I do not have access to your account it would be hard to tell. I would advise calling the customer service line on 0345... see more
- 6 Days Ago
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@Broon That is great to hear, please do keep in touch with me on how it all goes! 🤗 Rebecca see more
- 6 Days Ago
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@stj2006 Thanks for your update - As mentioned in our private chats - Pete is looking into this for you and will be in touch! 🤗 see more
- 6 Days Ago
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I have t received my warm home discounts payments yet. When will I receive it? I am eligible and all information was verified in October last year... see more
- 6 Days Ago
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@otc In that case I would advise calling in to speak to an advisor who will be able to access your account and get this trouble shooted. The contact... see more
- 6 Days Ago
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@Faycross6697 Hi there, did the top-up payment go through successfully on the app? Rebecca see more
- 1 Week Ago
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I'm uploading payments and they aren't uploading in app and when I enter the code on elec meter says disabled I'm desperate as it all goes off at... see more
- 1 Week Ago
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Yes, I also removed the app and reinstalled it again, but I have the same problem. see more
- 1 Week Ago
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@otc Hey there - are you running the latest Android software in order to run the latest version of the app? see more
- 1 Week Ago
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@Kez63 Hey there, have you called into the Utilita contact centre about this? An agent will have access to your account and be able to... see more
- 1 Week Ago
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Got a new hub sent out won't connect yo Internet says not commissioned any help please see more
- 1 Week Ago
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Hi, I have tried to setup autopay from the Android app, but the app refused to set it up, saying that my device is rooted, but it's not. See... see more
- 1 Week Ago
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@Rebecca I wasn't even at home. But apparently I didn't save enough. Seems like another utilita con see more
- 1 Week Ago
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Just jumping on this. I have just had the text today and all I'm hearing is how awful the upgrade is with bad connection. The one I have works... see more
- 1 Week Ago
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Hi Folks, Just got my meter credited from the last Power Payback event. Only £0.02, but as I've said before I don't use much electricity... see more
- 1 Week Ago
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@Trikky2 Great to hear your feedback! Really great hearing your savings and experience! For more traction and visibility for the rest of the PP... see more
- 1 Week Ago
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@Ref Hi there, have you tried calling in and speaking to the contact centre? They'll be able to take the meter reading and see progress with these... see more
- 1 Week Ago
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@Cliffster Hi there, sorry to hear this. If your app is showing the accurate 'days left' I would go with that, it could be temporary signalling... see more
- 1 Week Ago
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@stj2006 Hi there, sorry to hear this, I am still waiting on your details via private mail. Please use link in my signature to send these and I can... see more
- 1 Week Ago
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