utilita.co.uk

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Get useful advice, and answers to your questions from other community members when you need it. It's a place for you to share your own knowledge and experiences. Join the Community today to stay in the know!

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    1. New to the Community

      This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.
      37 Threads 406 Posts 103 Online viewers
      Last Post: Introduce yourself! by
      Rebecca
      Posts: 406 / Threads: 37 / Online viewers: 103

    2. Help & Support

      Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!
      1,332 Threads 3,790 Posts 746 Online viewers
      Last Post: New meter install by
      525
      Posts: 3,790 / Threads: 1,332 / Online viewers: 746

    3. Off Topic

      The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.
      88 Threads 298 Posts 154 Online viewers
      Last Post: Prize winners by
      Rebecca
      Posts: 298 / Threads: 88 / Online viewers: 154

    4. Utilita Giving

      Everything on our Charity Partners and latest charity work and news!
      24 Threads 46 Posts 128 Online viewers
      Last Post: Kenilworth Road open for... by
      Rebecca
      Posts: 46 / Threads: 24 / Online viewers: 128

    5. Become a Bill Buster!

      All the top tips on how to save energy at home.
      47 Threads 82 Posts 89 Online viewers
      Last Post: What Energy High 5 Actions do... by
      Rebecca
      Posts: 82 / Threads: 47 / Online viewers: 89

    6. Energy Hubs

      Find out all the latest news and what’s going on in your local Utilita Energy Hub.
      16 Threads 21 Posts 89 Online viewers
      Last Post: Hun not connecting to meters by
      Rebecca
      Posts: 21 / Threads: 16 / Online viewers: 89
    • New meter install
      Hi having been on credit mode and paying my bills on time monthly for the last 4 years, the meter I have now has stopped communicating, they what to... see more
      by 525
      • 8 Hours Ago
      • 0
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      • 305
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    • No power
      @61clarejack Thanks Clare I have deleted your previous post as you have put personal details on the front public end. I will get this escalated into... see more
      by Rebecca
      • 9 Hours Ago
      • 2
        replies
      • 0
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      • 2232
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    • Smart Score
      Hi I got a call today but they didn't help he just wanted to though me £25 and close the complaint and told me to get intutch with my council to come... see more
      by Alysonukuk2003
      • 1 Day Ago
      • 7
        replies
      • 0
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      • 22765
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    • Im having the same proble
      @Alysonukuk2003 Happy to escalate this on your behalf to see what may be causing it. Could you use the link in my signature to drop me a private... see more
      by Rebecca
      • 1 Day Ago
      • 5
        replies
      • 0
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      • 5727
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    • No power
      @61clarejack Hi there - sorry to hear this, just for next time, the community is not designed for customer emergencies - it is a member to member... see more
      by Rebecca
      • 1 Day Ago
      • 2
        replies
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      • 2232
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    • 3 months in and no bill yet ?
      @Amarrahh I'm in the same position I transfer to U on 1st Sep 2024. I got a 5th Sep appointment for a Electric Smart Meter fitted but U arrived 10... see more
      by Gosport69
      • 1 Day Ago
      • 2
        replies
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    • No power
      Without power for day. Still off. No.power cut. Comms issues with metersdespite top ups no communication from smart meter to gas and elec meters. I... see more
      by 61clarejack
      • 2 Days Ago
      • 2
        replies
      • 0
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      • 2232
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    • Im having the same proble
      @Rebecca when I have redownload the new utility app and signed back everything looks on so I go and check out usage and click on smart score and in... see more
      by Alysonukuk2003
      • 2 Days Ago
      • 5
        replies
      • 0
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      • 5727
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    • Will Utilita help?
      @Rachelbailey Hi there, that will be the reason why then. So my advice would remain the same 🤗 see more
      by Rebecca
      • 2 Days Ago
      • 3
        replies
      • 0
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      • 3936
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    • Will Utilita help?
      Yes that’s what I mean there is debt on my meters, I’m not talking about the £9 emergency there is around £700 on both see more
      by Rachelbailey
      • 2 Days Ago
      • 3
        replies
      • 0
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      • 3936
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    • Im having the same proble
      @Alysonukuk2003 What is it saying when you try to load it on the App? see more
      by Rebecca
      • 2 Days Ago
      • 5
        replies
      • 1
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      • 5727
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    • Im having the same proble
      Thank you Rebecca but I've sorted it out now but I still can't get my smart score to work on my app see more
      by Alysonukuk2003
      • 2 Days Ago
      • 5
        replies
      • 1
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      • 5727
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    • Will Utilita help?
      @Rachelbailey Hi there, although you are £9 into your Emergency - do you have any overall debt on your meter(s)? If you do, then it may affect you... see more
      by Rebecca
      • 2 Days Ago
      • 3
        replies
      • 0
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      • 3936
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    • Im having the same proble
      @Alysonukuk2003 Hi there, This may be a communication issue from the main meter to your In-home display. I would advise calling in to the main... see more
      by Rebecca
      • 2 Days Ago
      • 5
        replies
      • 0
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      • 5727
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    • A top up method that works
      @Btman949 Hi there, can you include more detail on exactly it is that is not working/what you need help with? Thanks, ​​​​​​​Rebecca see more
      by Rebecca
      • 2 Days Ago
      • 1
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      • 0
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      • 2551
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    • Will Utilita help?
      I have debt on my energy meters so I don’t qualify for power up but I only have around £9 of emergency credit left on both meters until I get paid on... see more
      by Rachelbailey
      • 2 Days Ago
      • 3
        replies
      • 0
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      • 3936
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    • Im having the same proble
      Im having the same problem My app is saying utillita is not receiving data from my meters both gas and electricity I've tried signing out and deleted... see more
      by Alysonukuk2003
      • 3 Days Ago
      • 5
        replies
      • 0
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      • 5727
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    • A top up method that works
      I have tried to top up using my debit card through the app and with £20 in cash at the local paypoint. I have 15 days before my supply is cut again. see more
      by Btman949
      • 3 Days Ago
      • 1
        replies
      • 0
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      • 2551
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    • Smart Score
      @Suzanyes I have had not updates on my smart scores since last Wednesday but yet when I top up that's working on your app see more
      by Alysonukuk2003
      • 3 Days Ago
      • 7
        replies
      • 0
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      • 22765
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    • Charges
      Hi there - Have you had a new In Home Display sent to you at all recently? Rebecca see more
      by Rebecca
      • 4 Days Ago
      • 1
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      • 0
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      • 5771
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    • Charges
      I have a charge on my utilita app of £36 to be recovered yet i have always been in credit i have never used any emergency credit see more
      by Jacci
      • 5 Days Ago
      • 1
        replies
      • 0
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      • 5771
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    • Smart Unit rate for First 2 kWh
      I now have the answer from billing. The adverts are misleading. The higher rate does not alter once you have reached 2kwh each day... It works over... see more
      by JDH
      • 1 Week Ago
      • 3
        replies
      • 0
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      • 74763
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    • Smart Score
      Hi Susan I've just sent you a private message about my scoring problem could you please get back to me about this please see more
      by Alysonukuk2003
      • 1 Week Ago
      • 7
        replies
      • 0
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      • 22765
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    • Refer a friend
      Thanks, I have someone who is looking for my referral. see more
      by Desmond
      • 1 Week Ago
      • 3
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    • Refer a friend
      @Desmond Thanks for updating your post with a screen shot, I will alert this to my App Team now and see why this may be happening. I will update... see more
      by Rebecca
      • 1 Week Ago
      • 3
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    • In home display stuck on connecting screen
      @Lawrence2021 Hey there! Ok - would you mind sending me your customer ref number via private mail, just so I can get one of my customer experience... see more
      by Rebecca
      • 1 Week Ago
      • 3
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    • In home display stuck on connecting screen
      Hi Rebecca Yes i rang on friday and was advised to see if it worked until today which it hasn't, so i'll be ringing today for a replacement, Thanks... see more
      by Lawrence2021
      • 1 Week Ago
      • 3
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      • 36592
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    • In home display stuck on connecting screen
      @Lawrence2021 Sorry to hear this - it sounds like a technical issue. Have you tried calling up the main contact centre line about this? They will be... see more
      by Rebecca
      • 1 Week Ago
      • 3
        replies
      • 0
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      • 36592
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