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New to the Community
This is the place where you can introduce yourself, find out what the Community is all about and read our guidelines.39 Threads 422 Posts 2 Online viewersLast Post: Introduce yourself! byPosts: 422 / Threads: 39 / Online viewers: 2 -
Help & Support
Have a question? Post here and a community member will be happy to help you. You can also leave suggestions/feedback for our Community Manager to investigate too!1,413 Threads 4,093 Posts 56 Online viewersLast Post: Gas display not showing... byPosts: 4,093 / Threads: 1,413 / Online viewers: 56 -
Off Topic
The place for you to share and discuss your interests and hobbies. Fancy discussing tech, music, games, TV and more? It's all here.88 Threads 298 Posts 185 Online viewersLast Post: What are you listening To ? byPosts: 298 / Threads: 88 / Online viewers: 185 -
Utilita Giving
Everything on our Charity Partners and latest charity work and news!24 Threads 50 Posts 2 Online viewersLast Post: Does anyone win the... byPosts: 50 / Threads: 24 / Online viewers: 2 -
Become a Bill Buster!
All the top tips on how to save energy at home.50 Threads 99 Posts 5 Online viewersLast Post: The last Power Payback byPosts: 99 / Threads: 50 / Online viewers: 5 -
Energy Hubs
Find out all the latest news and what’s going on in your local Utilita Energy Hub.17 Threads 25 Posts 1 Online viewersLast Post: Broken smart hub byPosts: 25 / Threads: 17 / Online viewers: 1
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@Dizib Glad it is all working now though! Is there anything else you need? see more
- 4 Hours Ago
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What is the point of having an app if then one has to go through customer service? Last time I called customer service, I waited 45 minutes on the... see more
- 6 Hours Ago
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@Bella77 Hi Bella, As I do not have access to your account it would be hard to tell. I would advise calling the customer service line on 0345... see more
- 8 Hours Ago
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@Broon That is great to hear, please do keep in touch with me on how it all goes! 🤗 Rebecca see more
- 9 Hours Ago
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@stj2006 Thanks for your update - As mentioned in our private chats - Pete is looking into this for you and will be in touch! 🤗 see more
- 9 Hours Ago
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I have t received my warm home discounts payments yet. When will I receive it? I am eligible and all information was verified in October last year... see more
- 9 Hours Ago
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@otc In that case I would advise calling in to speak to an advisor who will be able to access your account and get this trouble shooted. The contact... see more
- 10 Hours Ago
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@Faycross6697 Hi there, did the top-up payment go through successfully on the app? Rebecca see more
- 1 Day Ago
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I'm uploading payments and they aren't uploading in app and when I enter the code on elec meter says disabled I'm desperate as it all goes off at... see more
- 4 Days Ago
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Yes, I also removed the app and reinstalled it again, but I have the same problem. see more
- 4 Days Ago
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@otc Hey there - are you running the latest Android software in order to run the latest version of the app? see more
- 4 Days Ago
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@Kez63 Hey there, have you called into the Utilita contact centre about this? An agent will have access to your account and be able to... see more
- 4 Days Ago
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Got a new hub sent out won't connect yo Internet says not commissioned any help please see more
- 5 Days Ago
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Hi, I have tried to setup autopay from the Android app, but the app refused to set it up, saying that my device is rooted, but it's not. See... see more
- 5 Days Ago
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@Rebecca I wasn't even at home. But apparently I didn't save enough. Seems like another utilita con see more
- 6 Days Ago
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Just jumping on this. I have just had the text today and all I'm hearing is how awful the upgrade is with bad connection. The one I have works... see more
- 6 Days Ago
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Hi Folks, Just got my meter credited from the last Power Payback event. Only £0.02, but as I've said before I don't use much electricity... see more
- 6 Days Ago
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@Trikky2 Great to hear your feedback! Really great hearing your savings and experience! For more traction and visibility for the rest of the PP... see more
- 6 Days Ago
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@Ref Hi there, have you tried calling in and speaking to the contact centre? They'll be able to take the meter reading and see progress with these... see more
- 6 Days Ago
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@Cliffster Hi there, sorry to hear this. If your app is showing the accurate 'days left' I would go with that, it could be temporary signalling... see more
- 6 Days Ago
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@stj2006 Hi there, sorry to hear this, I am still waiting on your details via private mail. Please use link in my signature to send these and I can... see more
- 6 Days Ago
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Hi Folks, Just got my meter credited from the last Power Payback event. Only £0.02, but as I've said before I don't use much electricity... see more
- 1 Week Ago
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I was asked to supply an electric meter reading but when I go on the app it only allows me to put in a gas reading .We had our smart meters upgraded... see more
- 1 Week Ago
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£1.50 gas balance says I have over 5 days. What utter nonsense. Online and app shows I have 1 day gas left. Just how smart are these so called smart... see more
- 1 Week Ago
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So is it the first 60kw at higher rate or first 180kw as app is saying first 180kw. This is even more frustrating, miss-selling and false... see more
- 1 Week Ago
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So if they can't talk to your smart meter your charged a monthly rate per kw at 58p then after 60+kw it drops down. This was not stated or made clear... see more
- 1 Week Ago
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I've checked my electric meter. It is charging me 0.58p or there abouts for all the days usage not just the first 2kw. Yesterday I used 30.7kw and it... see more
- 1 Week Ago
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@Rebecca hi! They’ve been in touch, and no doubt very busy today with this storm! Anyway, another engineer visit scheduled. see more
- 1 Week Ago
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